We're a repair shop with a heart. We like making money, but even more, we like sleeping at night with a clean conscience. Some information about our philosophies and ethics are provided below.
Our values - our sheep stands for integrity!
Humility: We never perform a repair we cannot do properly. Nor do we perform a repair someone else can do cheaper with equal convenience & quality. We are realistic about our skillset and do not take on jobs we feel someone else can do better, even if we can turn a profit from it.
Honesty: We never misrepresent what we are doing, such as replacing a cable and charging you for a screen. Our workshop is set up so you can see what we are doing as we work on your laptop. We want you to see with your own eyes precisely what we're doing. The technician area is in the front of the store and is easily seen from our waiting area.
Good will: We never let someone pay us for something the manufacturer will fix for free.
Properly set up: We never repair a Unibody machine where dust may get in between the glass & LCD.
Convenience - a sense of urgency & appreciation for your time's value: We never keep you waiting on repairs we advertise. Our parts are always stocked and ready to go!
Ethics: We never review ourself, or bribe customers with discounts to leave in-store reviews. Our feedback has all been earned and reviews have been left at the customer's discretion, NOT ours!
Efficient, knowledgeable labor.
Our methods are different. We know how to do the jobs we are doing - we've done them many times before. For 99% of our offered services, there is no "come back in 1-4 days" while the technician tries to figure out how to perform the job. Most of the time, when you are told to come back, it is not because the repair takes 5 hours. It is because it will take the technician an hour or two to figure out how to do the repair, then an hour to do it. Why give your device to someone who doesn't know how to fix it? Likely, for simple issues - if it cannot be done in front of you, they don't know how to do it well. We KNOW how to do the job, and are confident enough in our workmanship to work while you watch. We have several custom or modified tools just for the purposes of making our daily work faster & more efficient Our workshop is set up to allow you to see what we are doing.
You've probably read iFixit's guides and thought "this is impossible." Many DIY instructional sites complicate the repair procedure by telling you to perform unnecessary steps. You do not need to remove the bottom assembly to replace the LCD on an A1278 Unibody or remove the top case to replace the LCD on an A1226 Macbook Pro. You can get to the LCD without replacing the glass. By avoiding unnecessary work, we save you time & money.
Volume business.
We only advertise & accept specific repairs on specific devices. A very focused business model allows us to offer incredibly low pricing, as we are not going out of our way to offer you service. Instead of doing everything at a retail rate, we offer specific services at below market rates.
Parts direct from the manufacturer, stocked at all times.
We stock parts we use. Parts are acquired by our supply company direct from the manufacturer, not from middlemen suppliers on eBay & random sellers that don't have it together. We never have to tell you to "come back tomorrow" because we're out of stock of parts for a repair service we offer.
Having only one part on hand means if it is defective, your repair is set back a week while the repair shop orders a new part. This happens more often than you think. This is a growing industry; many coming into it have little experience and do not understand the importance of good inventory, as inventory eats up operating capital. In a worst case scenario, shops lie about there being other issues with your machine while they order another part. Here, your repair will never be delayed due to inventory issues. The situation described in the comic below occurs more often than you think.
All parts come in original carton packaging from the manufacturer, Grade A+, and the savings are passed on to you. We are incredibly picky. We demand all parts be imported in unopened manufacturer packaging with original labels on the box. This ensures we are not receving factory refurbs or b-stock by checking carton numbers. Many suppliers do not go through the trouble. It's more expensive to buy junk than it is to buy the real deal, but more time consuming to find it, which is why many buy from the first company that sends a sales email. Our parts sourcing has allowed us to avoid all of the pitfalls repair shops encounter with faulty parts. We never look at each other and ask "do you think she'll notice?" if a screen has a mark on it, because we have hundreds of them in stock.
Rossmann Repair Group IncThoughts, rants, tips, and observations.
Resellerratings.com ? or extortion, & the process of establishing credibility...
http://www.ripoffreport.com/internet-marketing-companies/resellerratings-com/resellerratings-com-all-enthus-23w88.htm http://www.google.sk/support/forum/p/base/thread?tid=37944c62f1b88866&hl=en&start=120 I posted a few times in the second thread. When you Google a product, you may use Google shopping. Next to products, are links to reviews. What makes resellerratings.com an extortion based website? a) You cannot respond to reviews without paying to be a merchant member. Unlike Google Places, Yelp, and other reputable […] ↓ Read the rest of this entry...
Pricing and the New York thought process.
I think I have settled in my mind what is wrong with New York pricing. The idea we have here is to charge what we feel is fair for a) The effort required. b) The skill required. c) The time we put in to learn the skill required. d) The tool required. e) The […] ↓ Read the rest of this entry...
Unibody Macbook Pro Display Assembly Repair & Replacement Service
Unibody display assemblies are expensive; especially for split back unibodies. Before I delve into this blog entry, let’s first define what I mean when I say “split back” Unibody. A split back Unibody is a Unibody Macbook Pro from 2008, when the battery was user removable. Every Macbook where the back cover is user removable is […] ↓ Read the rest of this entry...
LCD shells for cheap ? clamshell assemblies for Unibody Macbooks!
We will soon be offering full assembly replacement services to the end consumer as well as to repair centers. Many companies have offered these services in the past, with two common pitfalls. a) They buy the part from Apple, at high markup and pass it off to you. b) They give you a used assembly, […] ↓ Read the rest of this entry...
Self masturbation; the art of reviewing yourself, bribing the customers, and ...
You probably do your research before using a company that provides an important service. Companies understand this, and need themselves to be viewed in the best light possible by the savvy customer. I’ll let you put together what’s going on here, through these three pictures. Make sure to use a fine tooth comb to search […] ↓ Read the rest of this entry...
YUFIXIT.COM stole our material!
Check it out: http://www.rossmanngroup.com/img/copycat.jpg If you want to see the eBay ads: Theirs: http://cgi.ebay.com/iPhone-4-Cracked-Glass-Screen-Repair-Service-/300573826929?pt=LH_DefaultDomain_0&hash=item45fb989f71 Ours: http://cgi.ebay.com/iPhone-4-Cracked-LCD-Glass-Screen-Repair-Service-/290571245208?pt=LH_DefaultDomain_0&hash=item43a7655698 I’m sure this will get changed once they get wind that I caught them copy and pasting our entire work. The funny thing is there are tons of companies that put effort into good design. My design is god awful […] ↓ Read the rest of this entry...
Sales, and how saving people money still makes you the bad guy.
A lot of new business people fall into the trap of trying to be too nice to everyone. Unfortunately, sometimes I fall for that, four years into this. I pay nearly $4000/mo for a warehouse & repair shop 2 blocks from Penn Station, and for assistant workers in the operation of the supply and repair […] ↓ Read the rest of this entry...
Expansion & ethics in the repair industry.
This industry has its moral issues. The one I’d like to discuss today, is expansion. There are many devices out there with many issues that the average joe is going to encounter. How do we decide what we’re going to fix and what we won’t? Almost every business tries to grow too quickly. There are […] ↓ Read the rest of this entry...
The idea of a lifetime warranty.
Mission Repair recently released a lifetime warranty. I like the idea of a lifetime warranty. Kudos to them for not being afraid to advertise it. The idea being, if you break your device again, you pay a reduced rate to have it repaired again instead of full price. I’ve been doing this since 2008. However, […] ↓ Read the rest of this entry...
Bye to a by appointment business model.
For years, I had a by appointment business model. Set a time, location, and model of your machine, and someone will come to you. In addition to the house call business model, you can also come by the workshop to have your machine fixed. Call and set up an appointment if you want someone to […] ↓ Read the rest of this entry...
Newsfeed display by CaRP
