Reviews
We’ve never offered a discount for a review, and they’re awesome anyway.
We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.
Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.
Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.
You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.
We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.
We treat people right, and you’ll see that wherever you read about Rossmann Group.
The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
The best Google rating of any business in Macbook repair
The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
After I accidentally spilled tea on my macbook and it stopped working I got an estimate repair cost of $1,500+ at apple, and guys at Rossmann Repair Group fixed it... read more
Sologubov Company
12/17/2020
The best at what they do. Quick, Affordable & Friendly Service.
Jeremy Martorana
12/17/2020
I used their mail-in service and followed their simple instructions on how to send it it. First fill out a form, then you get a ticket number and write it... read more
Josue Montalvo
4/17/2022
Just went in for no backlight on my 2012 MBP and fixed it in less that 15 minutes. Really nice people and it smells good 😂. Definitely my go to... read more 
Nicholas Ramdhan
12/17/2020
I will not take my laptops anywhere else. They always do right by me
Michael Edwards
12/31/2019
After purchasing a non-OEM Macbook Pro battery replacement online, I was disappointed to find that it didn't work after many hours of plying out the old, glued-in batteries. I remembered... read more
John Richter
1/21/2019
I recommend that everyone use Louis Rossman's fantastic business for the repair of their apple products. His employees are very knowledgable, love what they do, and always bring a positive... read more
Parker Shippey
12/31/2019
amazing service, macbook fixed for way cheaper tna apple said
james
12/17/2020
Very friendly and intuitive.I went in to see if I could repair my friend's water damaged Macbook and if they couldn't fix it, I didn't have to pay anything thing.... read more 
Joshua C.
3/16/2019
Exterior is boarded up but fully functional inside
Jeriks Chellamkottu
12/17/2020
Great service. I have sent a couple of people to these guys who also had a great experience. Honest guys. They shoot straight.
Daniel Jordan
1/21/2018
Just saw this guys documentary on YouTube. What a champ. Seems like a first class operation. 
Jared Anderson
12/17/2020
They are the best on repairs.
Carlos Cruz
12/17/2021
An oasis in the desert of electronic repair. Fast good and honest service
b sQuared
12/17/2020
Very good people and they teach on how to do your own repairs.
Ray Soucie
12/17/2021
Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair ServiceEmail, Call, Live Chat or Walk Into Our Store. We Want to Hear From You!
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Top Reasons To Have Your Repairs Done By Us
We stock our parts, so that means that you save time.
Our pricing is fair.
We use grade A+ parts.
We can repair motherboard component level issues.
We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.