Direct communication & common sense.
The Rossmann Group started as a one man business. One man businesses have the advantage of offering direct communication with the customer. Situations like the one pictured below happen everyday around the world at other repair shops.
We’ve maintained high standards so our employees can come up with solutions specific to your problems.
We encourage the staff to use their brain to come up with custom solutions tailored to your timeframe, your budget, and your specific problem – and to follow through to make sure they understand what you need. Every employee here understands how our supply chain works & how our processes work, and is free to use every resource available here to help you with your problem. We also hire staff that have brains in the first place, rather than lower our standards or service level to suit the deficiencies of ineffective service staff.
Our staff understand how to leverage a very effective supply chain and knowledgebase to solve your problem. As a result, they do the job right; the first time.