Our Blog

Louis Rossmann’s rants, tips, and ideas on the laptop repair industry.
Hey asshole, learn how to talk to women.

Nothing is more pathetic than a man who speaks differently to men then to women. Men who pump themselves up by beating down on who they perceive as weaker. Someone calls and doesn't like the price of something and calls the receptionist a bitch. The male technciian calls him back very politely to discuss this […]

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How we set our labor rates - what our time is worth.

  Today I'd like to talk about how to set labor rates.   This sees to be incredibly polarized – older technicians often do not mind charging whatever they can get, whereas younger technicians price jobs based on how easy the job is to them. I will have to plead guilty to the former for […]

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The definition of a no-fix.

If a technician wants me to walk them through their job, they'd better be an employee or a paying customer.

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Stop suing review sites and work on your business.

It's obvious for anyone who follows my posts that I am not a fan of Yelp! "elite" culture. I don't subscribe to the idea of armchair connoisseurs who self-appoint themselves to the position of judge, jury, & executioner of local businesses. At the same time, my heart pumps piss for crybabies who blame online reviews […]

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Who's the dick?

Customer service at Rossmann Repair.

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Our Brooklyn store is closed. Check us out in Manhattan!

Dear Brooklyn, WE TRIED! I told you it'd be $60 to fix your iPhone 4S, and you looked at me and said - SIXTY DOLLARS?! I told you it'd cost $40 to remove the virus & cleanup your computer, and you looked at me and said FORTY DOLLARS?! I told you it'd cost $90 to […]

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Yelp culture.

On one hand, Yelp brings to light the truth where many websites hide it. I like using Yelp because I am tired of reading reviews from 20 different sites that are all five star when I know that it can't all be true.   On the other hand, you get some downsides with Yelp. My […]

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For those of you curious, yes, Android repair still sucks.

I've said it before and I'll say it again - Android phone repair sucks. I discussed how Android repair sucks here. The HTC Amaze is the successor to the HTC Sensation, which are nearly identical phones. One of the nearly identical features is how it won't work properly with the digitizer that doesn't say T-Mobile on […]

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Thanks Dad - for not getting me the knockoff screen on my birthday.

A few months ago, this guy comes in for a screen replacement. He left the first Yelp! Tip of our business in April of this year. I tell him the price, and get this look – this terrible look like “WOW, OMG, RIPOFF!!” when we were about $5 less than anyone else in the area […]

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