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About a week and a half ago a customer walks in with a broken laptop. Right after she gets the price of the service, she asks to come in and sit down next to me while I work. Starts talking in a breathy voice. I forget if the charge was $150 or $170. Let' say […]

http://www.reuters.com/article/2013/05/08/us-usa-sanfrancisco-cellphones-idUSBRE9470I720130508?feedType=RSS&feedName=technologyNews&ca=moto Does this really matter? No. Scientific research has barely given any credence to the idea that cellphone radiation harms your health. There is a lot of debate around whether cellphone radiation harms  you, but no well recognized & accepted conclusion. Do you know where there is no debate? Cigarettes. A large majority of Americans […]

My friend was ranting after several hours of trouble, and this hit home. It reminded me of the time I tried to grab a song file off of an iPod to put it on the desktop of a computer 5 years ago. I thought it would be easy since Apple products are made to be […]

This video series was a four part series. I'm so happy with part 4 that I'm posting it in its own blog entry.

Many repair shops make all their purchases off eBay. Not simply odds and ends, but everything. Sometimes, this works. Sometimes, an evil parts vendor sends you broken crap, which you must waste a week or two on returning, as your customer rips you a new one. The answer to retain customer satisfaction is simple; stock […]

This is not of our business - it is of another, whose name I won't mention. Anytime I put a critical eye on a Yelp! review, it is not a review of us. We would obviously be biased, since we work here, and like ourselves, to defend ourselves. However, we wouldn't have any personal stake […]

It is no secret to natives that there are many New Yorkers who are self centered and rude - who see others not in terms of what they can do for them, but in terms of how others can make their own lives easier. A customer walks in and interrupts one of our regular customer […]

A woman just left our store irritated at her free diagnosis that she needed her OS reinstalled with this comment - "Your nose is so big and disgusting - why don't you go pray to your Muslim god" because the 24 hour diagnosis on a very f#&ked up VAIO took 34 hours instead of 24. […]

I have a way with words. I like to exaggerate to get points across. I tell people who inquire about warranty after their screen repair, the following, to paraphrase. "If the screen stops responding to your touch or has an electronic malfunction, we will replace it for free within one year. If it cracks into […]