Our Blog

Louis Rossmann’s rants, tips, and ideas on the laptop repair industry.
The Nexus 7 - or another reason I love to bash Apple products.

I fucked up this Nexus 7 that I just bought. Dropped it into a sink full of water. No more power button. 🙁 I was dreading opening this. I don't have a Hakko at home, any prytools.. but wait. This ISN'T some overpriced, nonsensically put together Apple piece of crap! There may be ANOTHER WAY. […]

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Our Yelp feedback hasn't been bought & paid for.

One aspect of our business that I take some pride in is the lack of paid reviews. From start to finish, we've never paid for a review. Whatever you read about us online, good, bad, or very bad - it's all unbiased from people we've REALLY helped [ or really pissed off 🙂 ] It […]

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Why technicians lie - some insight into why we bullshit you(and why you might deserve it).

  Oftentimes technicians do lie to customers. In part 1 of this important series, we explore a great reason technicians lie. Allow me to explain.   Consumers are often more than happy to pay $20, $50, $150, or $250 to have their problem fixed. They are not happy once they know how their problem was […]

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How we set our labor rates - what our time is worth.

  Today I'd like to talk about how to set labor rates.   This sees to be incredibly polarized – older technicians often do not mind charging whatever they can get, whereas younger technicians price jobs based on how easy the job is to them. I will have to plead guilty to the former for […]

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Invest in yourself. It worked for me.

If you want to become successful, put the work in. If it worked for me, it can work for anyone.      

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Yelp culture.

On one hand, Yelp brings to light the truth where many websites hide it. I like using Yelp because I am tired of reading reviews from 20 different sites that are all five star when I know that it can't all be true.   On the other hand, you get some downsides with Yelp. My […]

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For those of you curious, yes, Android repair still sucks.

I've said it before and I'll say it again - Android phone repair sucks. I discussed how Android repair sucks here. The HTC Amaze is the successor to the HTC Sensation, which are nearly identical phones. One of the nearly identical features is how it won't work properly with the digitizer that doesn't say T-Mobile on […]

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The right way to generate reviews for your local business.

Reviews are an important part of this business. Starting out especially. People may trust a store with a low review track record, but someone in his apartment with 2 good, and 2 bad reviews – his business is done for. So, what do we do to get good reviews? There are several methods people use. […]

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Why technicians lie.

Lying is typically considered wrong. However, it is often considered necessary to avoid unwanted conflict & to pacify customers. Where does this come from? In short - customers are often willing to pay for a positive outcome. You fixed my car, thank you so much! Here's $350. No problem. You got my data back - […]

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