Industry-Leading MacBook Repair

I've been a fan of Louis Rossman for years. Finally I had a hard drive issue and sent it out to them. They quoted me one price and it ended being less than expected. They repaired the data and recovered it to another drive!!! The customer service was straight forward and no beating around the bush. The helped me get what i need done.

Love it .... they are so nice always helpful... i was struggling looking for some hard drive repair...finally found them thank god ..thank you guys for everything

Quick fix for the hard drive stops working hardware failure on the MacBook Pro. Quick tip, it's not the drive itself but a problem on the mother board.

I have a 2021 MacBook Pro that just died. Flatlined. Took it to Apple Store in Plano, TX and Oklahoma City, OK. They both said system has an internal short and for $848, they could repair it. Problem is, I still had data on it that I needed. Apple said no chance on preserving any data because logic board and SSD are encrypted and it's an M1 laptop. They were going to replace logic board which would wipe everything on SSD. Only 16 months of life and this "incredible" Apple product died. No damage, moisture, cracks, or scuffs and it died. Apple Geniuses said probably a defective board but since they're Apple, I'll still have to pay for repair and since there's no activity, $0 for trade in. Have you heard about our "pay for cloud storage??????" Apple quality has dropped significantly. Steve Jobs must be rolling over in shame and disgust. Fortunately there is the Rossmann Repair Group. Shipped it to their Austin, TX facility. They were constantly communicating with me about the status of my MacBook Pro. Let me tell you who fixed my MacBook Pro M1 with SSD. NOT Apple. NOT some of these Data Recovery companies that wanted a $1000.00 non-refundable just to " try and do our best". The ROSSMANN REPAIR GROUP fixed it. I don't mean just repaired the encrypted logic board so that my MacBook is operational again, I mean the Rossmann Repair Group also SAVED ALL MY DATA on my SSD. EVERYTHING is intact. Data, preferences, EVERYTHING! ALL FOR LESS THAN APPLE wanted. That's right. Less money and they preserved everything while fixing what Apple shoddily put out into the market but wouldn't acknowledge as being DEFECTIVE. Whatever your needs for tech repair, Rossmann Repair Group. They truly have you covered. Their actions and results are what really matters when it comes your devices and data. Since OU is an Apple school, I had to buy another MacBook Pro for exams. When school is over, I'm tossing Apple into the gutter where it truly belongs. At least now I have ALL of my data to take with me thanks to the Rossmann Repair Group. Thank you, Thank you, Thank you Just to clarify. I bought another MacBook Pro M3Pro BEFORE I even heard of Rossmann Repair Group. I actually bought it while at OKC Apple Store being told for the 2nd time that all is lost. Wish I hadn't because Rossmann Repair Group had it for less than a week and fixed Everything. Law school is unforgiving though and Finals are a real mother.

I was a big fan of Rossmann. I have been watching him on YouTube for years. Naturally, when I was having a hardware problem with my Framework Laptop, I was so excited to be able to use the business owned by one of my heroes. I emailed them in advance since I know they focus on Apple Product repair. They emailed me warning it may take several weeks. I thought to myself. I can wait as long as it takes, I just want my issue resolved so I shipped it out. The issue was after a spill on the charge port the machine would periodically stop charging and need the power cable re-seated. I shipped it out and waited. I even pre-approved like 300 dollars for repairs. I was ready to pay the price for quality work. Finally, they call me to tell me they cannot fix it. They said they observed the issue but saw no signs of water damage and found no shorts on the board and said all they could do was a data backup. I said why would I pay for a data backup of a working drive? They said good point. I pleaded please maybe if you look at it for longer or have another tech check it out you can figure it out. They refused and shipped it back (at cost to me but I knew that going in). I basically gave up. I figured if the legendary Rossmann can't fix it then nobody can. One day a week later I walked past a repair shop in NYC called iFixit. I walked in and told them my story and they seemed super confident they could fix it and would not charge to take a look. Less than a week later they called and said it was fixed 95 bucks please. I was excited and skeptical. I picked it up and paid. I asked what they had done and all they did was clean the motherboard (like ultrasonic cleaning I think). I was worried. There was no way this would be all that was needed, because no way Rossmann's people missed such an easy fix. Well It's been weeks and I can confirm this was all that was needed. My Framework is now fully functional. I am thrilled but so disappointed. Rossmann Repair Group has been the biggest disappointment for me of the entire year of 2023. I seriously hope that my experience was the exception to the rule and that everyone else is having a better experience. My experience was what I expect from Geek Squad at Best Buy. Now I worked for Geek Squad and its great to send your mum or granny to get a virus cleaned and a basic hard drive data backup, but real repairs its not the place you want to go. I thought Rossmann was... I was wrong. iFixit in NYC was the place to go. Finishing the story: I received a call from Rossmann Repair. Initially I didn't take the call. I figured it was going to be an underhanded attempt to get me to amend the review above. When I got a second call several minutes later I figured I would take the call and see what they were going to say. The gentleman that was speaking said they wanted to talk about the review I had left. They wanted to let me know what happened from their side. I was skeptical but already on the phone and to be fair nobody had been unprofessional in their communications with me so I felt it would be rude not to let the man finish. Ultimately he told me that they dropped the ball and that my review was one of the few bad reviews that was justified. He went over in great detail what had happened from their end and why they believed there was no option for repair. He really wanted to convey that they were sorry they let me down that this truly was an anomaly and I believe him. I will be changing the review from a 1 to a 2 star but will not change the contents only add this ending to the story. While I doubt I will be using Rossmann Repair again I do believe they are a capable and professional shop. Edit: I have since received correspondence from Louis Rossmann himself and I truly believe that I am an edge case and that this shop is an amazing place and I just got very unlucky. Thank you Louis. Keep up all the good work you do.

My MacBook Air got dropped in a body of water and stopped turning on. After getting a consult from a different group, they referred me here as they didn't have the right parts to extract the data from my hard drive. Initial consult took maybe 5-10 minutes of waiting before they told me they would be able to extract the data and move it to a new location (which ended up being my new MacBook Pro) for $100. This was versus the $750 Apple was quoting me and they would need me to ship my laptop to them (no thanks). Initially told me it would take one day. The following day when I called to follow up, they mentioned it may take another day, mostly I believe because they were busy. After letting them know I needed my laptop for work they were able to accommodate me and get it done that same day. Overall, quick/easy/efficient/good price point. The only downside to their reputable nature is that they are quite busy. Fortunately for me, my issue was relatively straightforward. But for a more complex issue their turnaround time will likely be slower, so make sure you let them know your time frame and get a time quote in addition to your $$$ quote for your own planning. Thanks! Will definitely return (but hope I won't have to).

I have a 2021 MacBook Pro that just died. Flatlined. Took it to Apple Store in Plano, TX and Oklahoma City, OK. They both said system has an internal short and for $848, they could repair it. Problem is, I still had data on it that I needed. Apple said no chance on preserving any data because logic board and SSD are encrypted and it's an M1 laptop. They were going to replace logic board which would wipe everything on SSD. Only 16 months of life and this "incredible" Apple product died. No damage, moisture, cracks, or scuffs and it died. Apple Geniuses said probably a defective board but since they're Apple, I'll still have to pay for repair and since there's no activity, $0 for trade in. Have you heard about our "pay for cloud storage??????" Apple quality has dropped significantly. Steve Jobs must be rolling over in shame and disgust. Fortunately there is the Rossmann Repair Group. Shipped it to their Austin, TX facility. They were constantly communicating with me about the status of my MacBook Pro. Let me tell you who fixed my MacBook Pro M1 with SSD. NOT Apple. NOT some of these Data Recovery companies that wanted a $1000.00 non-refundable just to " try and do our best". The ROSSMANN REPAIR GROUP fixed it. I don't mean just repaired the encrypted logic board so that my MacBook is operational again, I mean the Rossmann Repair Group also SAVED ALL MY DATA on my SSD. EVERYTHING is intact. Data, preferences, EVERYTHING! ALL FOR LESS THAN APPLE wanted. That's right. Less money and they preserved everything while fixing what Apple shoddily put out into the market but wouldn't acknowledge as being DEFECTIVE. Whatever your needs for tech repair, Rossmann Repair Group. They truly have you covered. Their actions and results are what really matters when it comes your devices and data. Since OU is an Apple school, I had to buy another MacBook Pro for exams. When school is over, I'm tossing Apple into the gutter where it truly belongs. At least now I have ALL of my data to take with me thanks to the Rossmann Repair Group. Thank you, Thank you, Thank you Just to clarify. I bought another MacBook Pro M3Pro BEFORE I even heard of Rossmann Repair Group. I actually bought it while at OKC Apple Store being told for the 2nd time that all is lost. Wish I hadn't because Rossmann Repair Group had it for less than a week and fixed Everything. Law school is unforgiving though and Finals are a real mother.

Went in to ask if they could retrieve my SSD from my Surface Pro 4 for me and they gave me a good rate, but was still a bit too expensive for me. So, they let me use their equipment for about an hour until I was able to fish it out myself and recover my data.

If I could give this place 10 stars I would. Long story short my wife's macbook pro wouldn't see hard drive. Upon startup all we saw was a blinking file with a question mark. Called apple and made appointment with "genius" bar. They said that hard drive was dead and to take it to a micro center or similar store to try and get my wife's pics and videos (which she NEVER backed up) off of the dead drive. My wife was in tears now because it wasn't even a definite that she could recover them. Pricing for this according to numerous data recovery shops was 500-1500 and like I said it wasn't definite they could get the data. Well went on yelp and saw Rossman repair group which was a 40 minute drive and had 4.5 stars on yelp. Their pricing was tiered according to what had to be done to get the data and started at around 200 bucks so I figured I'd take a ride into the city with the wifey and hope for the best. Upon walking into this little shop a nice young lady asked to see the computer. She started started it up, saw the blinking file and handed it to a gentleman sitting at a work desk right next to her. The guy says might be a cable issue they're known to go bad in these computers. He then opened the computer, hooked up his hard drive and it still didn't work. Cable is bad and NOT HARD DRIVE!!!! Give us about 20 minutes we have these in stock and it will cost 100 bucks plus tax!!!!! OMG THANK YOU SO MUCH !!! went for a nice little dinner right on next block at this great little pizzeria/restaurant while we waited. Got the wifey a nice glass of wine and picked computer up 45 minutes later. THESE GUYS ARE THE BEST !!!!

Top tier talent and outstanding customer service. Recovered my damaged SSD when others wouldn't even look at it. Walked me through the repair procedure and got everything I needed. Thank you Chris!!

I'm very satisfied with the data recovery performed by Rossmann Repair. The turnaround time was fast, their cost estimate was fair, and the final amount was well within their estimated amount. Every step of the process was painless and the customer service is excellent. I dealt with exactly *zero* B.S. the entire time. Highly recommended.

Apple should thanks them.Apple should move them to a better location, bigger place and properly give them the tools and resources so that they can be at 110%Cant stand Apple products but it is great to have people that can put sweat and tears to give you top level services even when they are being held down by corporations like Apple.You can rest asure they will try everything to have your Apple product see the light of day again.100% recommend this place. But I also recommend to stop spend money on Apple if they keep sticking to you.Best place to recover your DataMy 2 cents.Salvador Pelaez

Great place. Prompt service. Went in for data recovery and was dealt with quickly and without bs. Fair pricing on the service.

After having my hard drive crash, I was completely lost on how to proceed. My local computer guy recommended Rossmann. Steve was very professional and was able to make a full recovery of my data in a very timely manner. I am very appreciative of their services and highly recommend them!

ROSSMANN GROUP SAVED MY 2010 MACBOOK PRO! My 2010 MacBook Pro was on it's last leg. It had gotten to a point where it would shut down & restart 3 times within 10 mins of use. I had replaced the memory & upgraded my hard drive, neither of which fixed the incessant kernel panics (shutdown-restarts). In my desperation to save my really old computer, I searched the internet for weeks & eventually found Rossmann on YouTube. I watched a lot of their videos & decided to ship my computer to them in hopes that they could fix it by replacing the crap capacitor*. I shipped my MacBook out to Rossmann on a Monday & it arrived in their NYC shop two days later. Rossmann immediately fixed it upon arrival (same day!) & invoiced me. I didn't check my email until Thursday, which is when I paid their invoice & they shipped the computer back out to me. I received my MacBook that following Monday, but had I checked my email on Wednesday, I would have received it on Saturday, just 5 days after shipping it out for repair. The turnaround was incredibly fast & my computer has been running like new with daily use since I got it back a few weeks ago. I'm so thankful I found Rossmann Group's informative YouTube videos about MacBook Pro's kernel panics. The repair was less than 1/10 what a new MacBook Pro would have cost, literally saving me well over $2,000. I'll never take my MacBook to Apple or another shop for repair again, local or not. We are forever Rossmann customers! *NOTE: Even though it's a very affordable & quick repair, the MacBook capacitor issue isn't well-known or something that Apple advertises. Our local computer repair shops weren't even aware of it! I was basically told by 2 local shops that my MacBook wasn't repairable & I needed to get a new computer. Meanwhile, Rossmann fixed it in a matter of minutes! If you're up in the air on whether or not shipping your computer is worth it, I'm here to tell you that it is 100% worth shipping to Rossmann. They're honest (sometimes brutally so) & reliable. If your computer can't be fixed, they'll simply tell you so & you can pay the cost of shipping to have it shipped back to you.