We’ll look at your Mac the moment you bring it in, and in many cases we can tell you the cost and time frame of repair while you wait. There is no diagnostic fee to look at your Macbook! If you have an issue like liquid damage, you most likely will have to leave it as these issues are too complicated to provide an instant estimate on.
While we do a large amount of business through our mail-in-repair services. We love helping customers locally in Austin with all their macbook repair problems. Bring it in to us and we'll give you an on the spot estimate and peace of mind that we can fix your problem.
Our shop is based on honest business practices. Read more about our values here.
All Other Issues
The above is what we see most. Based on years of experience and know-how, we will be able to fix your MacBook regardless of the issue.
Large Inventory
Due to our large inventory of MacBook parts, you won’t have to wait long to get your machine back. Many times, repair shops will have to order the parts, which delays your repair. This is not the case with Rossmann Repair Group. We carry parts, so you don’t have to wait.
Fair Price
Compared to other established repair centers, our prices are anywhere from 10%-40% cheaper. And compared to Apple? Fuhgeddaboudit! Read about our pricing philosophy here.
We stock our parts, so that means that you save time.
Our pricing is fair.
We use grade A+ parts.
We can repair motherboard component level issues.
Love From Our Customers
Amazing technician, I believe the best in Apple repair in the country even better than Apple with the tools and facility they can get of course, Apple makes many problems...read moreAmazing technician, I believe the best in Apple repair in the country even better than Apple with the tools and facility they can get of course, Apple makes many problems for third party repair shops. I have learned a lot from his videos and from Jessa Jones at iPad Rehab in Rochester NY. I look forward in learning more from them all. Aside from being great technicians they are very honest which is a good relief from anyone that want's to get anything repaired. I look forward to visiting NYC one day and stopping by the shop and thank him in person. They have also fixed my laptop where I am writing this response on and gave me tips on my external hard drive which is now also up and working!read less
Tony Trilex
12/17/2021
GO HERE, no scams & good advice (Spoke with Kevin)! Had an issue with my hard drive, went to a place called Mikes Repair Shop in Chelsea, they were trying...read moreGO HERE, no scams & good advice (Spoke with Kevin)! Had an issue with my hard drive, went to a place called Mikes Repair Shop in Chelsea, they were trying to charge me way more. Got a second option at Rossmann, come to find out that the issue was as simple as getting a different cord. Saved me $170 which was what Mikes Repair place was trying to charge + 2-3 day process to get it fixed. Anyways recommend coming to Rossmann 100%!read less
Georgia S.
10/26/2022
Top tier talent and outstanding customer service. Recovered my damaged SSD when others wouldn't even look at it. Walked me through the repair procedure and got everything I needed. Thank...read moreTop tier talent and outstanding customer service. Recovered my damaged SSD when others wouldn't even look at it. Walked me through the repair procedure and got everything I needed. Thank you Chris!!read less
5haun 1
11/17/2022
They rescued my 4gb hard disk. All my data backup was recovered and all my stuff was saved!!!
Erick Rodriguez
12/17/2020
Extremely knowledgeable staff that care about fixing your device for far less than it would cost to replace it. Don't act like a jerk in here just because you are...read moreExtremely knowledgeable staff that care about fixing your device for far less than it would cost to replace it. Don't act like a jerk in here just because you are frustrated that your expensive machine is broken. The lady in front of me literally had her problem diagnosed (case opened, board examined, hard drive and ram tested) for free, mind you, only to discover that the issue was just her broken charger cable. She was complaining that they didn't contact her promptly during the Thanksgiving holiday. She was acting anxiously and kept trying to blame them until she found out she didn't owe them any money; then she ran out. Don't act like that. These are smart people that are trying to help you.read less
Benjamin Valkai
1/21/2018
Recovered a water damaged hard drive that I feared was a goner. Kevin was very helpful and took the time to answer all my questions. Friendly...read moreRecovered a water damaged hard drive that I feared was a goner. Kevin was very helpful and took the time to answer all my questions. Friendly staff and I definitely recommend. Thanks!read less
Chris S
7/17/2022
Unfortunately, they weren't able to help with our specific issue but they were great to speak with over the phone. They were responsive, went above and beyond to answer our...read moreUnfortunately, they weren't able to help with our specific issue but they were great to speak with over the phone. They were responsive, went above and beyond to answer our question and provide advice/consulting on our issue. While at the end of the day we received the same answer as other vendors we talked to (our data would not be recoverable) they were the only one who took the time to give us a detailed understanding of why and what the limitations were of recovering data from a device after it had been factory reset.read less
Shawn Lehner
12/17/2020
I've been a fan of Louis Rossman for years. Finally I had a hard drive issue and sent it out to them. They quoted me one price and it ended...read moreI've been a fan of Louis Rossman for years. Finally I had a hard drive issue and sent it out to them. They quoted me one price and it ended being less than expected. They repaired the data and recovered it to another drive!!! The customer service was straight forward and no beating around the bush. The helped me get what i need done.read less
Wesley F.
7/25/2022
I would absolutely recommend Rossmann Repair Group. Very professional, and I was able to get everything I needed off of my broken hard drive. There's no question, if you need...read moreI would absolutely recommend Rossmann Repair Group. Very professional, and I was able to get everything I needed off of my broken hard drive. There's no question, if you need computer/hard drive help, Rossmann Repair Group is the best.read less
Courtland Welch
12/17/2020
Quick fix for the hard drive stops working hardware failure on the MacBook Pro. Quick tip, it's not the drive itself but a problem on the mother board.
Danyel Lawson
12/17/2021
I was referred to Rossmann Repair Group by a friend whose dad swears by the shop. After my Macbook Pro crashed and Mikey's Hookup in Brooklyn quoted me $511 to...read moreI was referred to Rossmann Repair Group by a friend whose dad swears by the shop. After my Macbook Pro crashed and Mikey's Hookup in Brooklyn quoted me $511 to fix it and recover my data (plus a $90 diagnostic fee), I was desperate for a second opinion. Enter: Rossman Repair Group, who was able to get the job done for $250. What's more, the guys accidentally fixed my computer without first sending me a quote - when they realized this mistake, they graciously offered that I not pay full price for the repair. One of the best customer service experiences I've had in a really long time, ESPECIALLY when it comes to Apple products... I highly recommend them!Thanks Rossmann Repair! My laptop is working great now - you guys are the best!read less
L A.
10/30/2018
Unfortunately, they weren't able to help with our specific issue but they were great to speak with over the phone. They were responsive, went above and beyond to answer our...read moreUnfortunately, they weren't able to help with our specific issue but they were great to speak with over the phone. They were responsive, went above and beyond to answer our question and provide advice/consulting on our issue. While at the end of the day we received the same answer as other vendors we talked to (our data would not be recoverable) they were the only one who took the time to give us a detailed understanding of why and what the limitations were of recovering data from a device after it had been factory reset.read less
Shawn Lehner
12/17/2020
World-class Mac repair service. If you want it done right and fast, this is the shop. Rossmann Repair had my damaged Macbook Pro screen replaced and ready for pick up...read moreWorld-class Mac repair service. If you want it done right and fast, this is the shop. Rossmann Repair had my damaged Macbook Pro screen replaced and ready for pick up less than six hours after drop off. Prior to that, I had spilled a cup of tea on another laptop- they successfully retrieved all data. Their quiet, friendly efficiency is very much appreciated pandemic or not. Great guys and gals.read less
Ron Link
12/17/2021
After years of watching Louis' YouTube vids I had to contact them for a damaged USB drive. I know they work on Apple products 99% of the time. This thumb...read moreAfter years of watching Louis' YouTube vids I had to contact them for a damaged USB drive. I know they work on Apple products 99% of the time. This thumb drive had important documents that could not be reproduced, so I sent it in and they quoted me three times under what My big city wanted. Not to negate the time and work that goes into working on something so small. They are absolute professionals and I will be sending more damaged items in the future. From the time sent to return was exactly 15 days. Absolute life savers.read less
Randy M.
12/17/2021
If I could give them more than 5 stars, I would. The Apple Genius wanted twice the price and 10 weeks to fix my Macbook Pro. Rossman received...read moreIf I could give them more than 5 stars, I would. The Apple Genius wanted twice the price and 10 weeks to fix my Macbook Pro. Rossman received it on a Thursday, repaired and shipped it back out next day. I happily paid a nominal expediting fee for a quick turn. It arrived back to me very well packaged, clean as a whistle, and working flawlessly. EXCELLENT!read less
Brian Stinson
12/17/2021
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
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We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.