Reviews

Fight for right to repair!

These guys rock! They can do almost anything that Apple won't / can't do. Shipped my laptop from Detroit to New York, and they fixed it fast!

Summer 2019 I left the house with my window open, right next to the window was my late 2017 13' MacBook Pro. When I returned my whole laptop had drenched in rain and it just stopped working.I had followed some articles on Google and had kept my laptop turned off, upside down in the V shaped in front of a fan for more than a week. I went to the apple store and they quoted me $1100 for the repair and insisted on buying a new one. I denied dint use my laptop for a month atleast.Later I found out about Rossmann Repair Group from a friend in New York. So I go there and when they turned it on after a month it just started to work and they did not charge me for anything.Later after a year sometime during last week the MacBook used to crash as soon as I left the power button. Not knowing what to do I mailed my laptop to Rossmann where they initially quoted $430 but after a week they repaired it only charing $100 and shipped it back for free.We all put a lot of money to buy a MacBook and when Apple charge the same amount for repair its truly disappointing. I highly recommend Rossmann to anyone with any apple products. These guys know what they are doing and in fact does it way better than Apple.From now onwards I have decided to never buy Apple Care because I know I can rely on these guy.Thank you Rossmann Repair Group!

I had the pleasure of visiting the Rossmann Repair Group in NYC one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro, a bad hard drive and possible data transfer. Louis Rossmann greeted us immediately and was very friendly and patient. He told us exactly what the problem was and said that the Macbook Pro was beyond repair due to bad GPU connections. In fact he saw this as soon as he turned it on, he could detect very faint lines on the screen which indicated this issue. He was very honest about this, he said that some places would get it to work for a while by heating it up and charging a few hundred dollars, but that the repair would not last long and it would certainly fail again.My friend asked him if he could transfer the data from the Macbook to a Mac Mini so it would work like the Macbook. He said he could and it would take a couple of days. We returned a few days later to pick everything up. The cost was very reasonable and my friends were very satisfied with the service. He gave the bad HD back to us, said it would require sending to a recovery center. Just honest. No ripoffs.In this tech repair industry, dishonesty is very common since tech people know the average person has no clue about any of this technology and there is almost no chance they would know if they are being fooled or how much the repair is really worth. I know this well since I also do computer and electronics repair and support myself and I know how easy it would be to fool customers left and right! I don't do this and I highly appreciate other tech experts who aren't tempted to profit from people's trust and innocence!So in summary, if you don't want to get ripped of and lied to, and are looking for a highly competent reliable technician, make sure you go here with your Mac equipment. If you like, you can stop by an Apple Genius bar first for a good laugh, while they give you the wrong diagnosis, quote you an insanely high repair price, and try to convince you to buy a whole new unit.Finally, if you want to be amazed, look for Louis Rossmann on YouTube and watch some of his videos where he shows exactly how he repairs the "unrepairable" and inspires many others to do their own repairs, start their own repair businesses and with his tireless entrepreneurial positive attitude even motivates disillusioned young students to not give up on school and go to college! (In fact one student said he was about to give up on education but after watching Louis on YouTube he made the decision to enter Med school! Now that's remarkable!)Louis is such a great guy, that in some cases where the issue is very minor, like a bad cable, he even does the repair for no charge! Try to find anybody who is willing to do anything for no charge these days! (The Genius bar would certainly tell you that your unit has been water damaged, when it wasn't, (maybe was in a humid room which would turn the water indicators red!) and quote you $1000 for a repair that would cost them $7 for the cable)Louis Rossmann is a hero, one of those rare individuals who make positive contributions to individuals and society every single day. I am pretty sure that anybody who gives him a bad review probably either is part of Apple, or considers Apple to be some kind of religious deity.

Excellent, honest and leading class service. ????????

BIG FAN OF YOUR CHANNEL, LOVE THE WORK. I HONESTLY THOUGHT I COULD OF GOTTEN MY LAPTOP FIXED APPARENTLY NOT, BUT ITS UNDERSTANDABLE YOUR EXPERIENCE VS THAT OF ONE OF YOUR EMPLOYEE IS TWO DIFFERENT THINGS. BUT I GUESS BETTER LUCK NEXT FOR ME.

My company recently sent a clients MacBook Pro to Rossmann for repair. While the MacBook was not repairable, they were very quick to diagnose the device and recover all the data for us! Quick, clear communication, and on the ball with shipping and taking care of us! Look forward to using them again in the future! Update. 12/3/2020 I have recently sent a MacBook Air that was not booting. In less than a week, I had it sent, and returned working perfectly! As always, great work, thank you very much!

I sent in a MacBook Air for repairs. The service was great and the price of the repair was actually less than the original estimate. Not only that, but the cost of the repairs included the cost of the return shipping.

Excellent work but needs clean disc to register operating system

First off, don't go here on a weekend with a new problem like I did. They're open on the weekend but no techs are available, so they're mainly just there for pick-ups. As for the work, I had a failed hard drive I wanted to recover data from (diagnosed as corrupt firmware) and they were successfully able to clone all the data to a new drive I purchased. Price felt a tad bit high to me but I also don't have any other experience to compare that to, and at the end of the day they got the job done. Definitely grateful an option like them exists compared to all the other big tech stores that just outsource their data recovery services to some third party.

Amazing, quick service AND it's really cheap. They will diagnose what's wrong with your electronic for free and then offer a price quote, which you don't have to take but it's fractions less than Apple repairs and other repair places. My MacBook retina screen was replaced for $4-500 less than Apple quoted me. I've also had iPhone batteries and buttons replaced.I've been here twice (in the morning) and received same day service both times. They're efficient and really know what they're doing when it comes to diagnosing and fixing your electronics.

love this store !!!!

Super fast, very pleasant, very knowledgeable professionals. My laptop was repaired in less than an hour and meanwhile I would still be waiting in the Apple store for a diagnosis by then! Definitely coming back if I have any issues in the future.

Trust the good reviews! I brought in my vintage MacBook for a long overdue battery replacement and got it back just 24 hours later in a perfect condition. The guys there are incredibly nice and quick, and they even went out of their way to give me a discount. And you get to meet one of their sweet cats if you're lucky!

Best around, no one better my friends