Reviews

Steve called me to resolve a delivery issue which he was able to fix it. Awesome Customer Service. They did a really good job fixing my laptop. I changed my rating from 1 star to 4. I will definitely use them again.

If there were more people like Louis out there, the world would probably be a better place. Keep up the good work!

I traveled two and a half hours each way to take my laptop in to Rossmann Repair Group because I was so impressed with the skill and expertise displayed in Louis Rossmann's YouTube channel (in addition to its hilariousness and occasionally brilliant wit and wisdom). It was important to me to go to a repair store that I had trust and confidence in.Louis and his colleagues were extraordinarily diligent, professional, thorough, transparent and went far above and beyond what was necessary and greatly exceeded my expectations. This was literally the best customer service experience I can remember by far. I would recommend Rossmann Repair Group to anyone without reservations. Louis and his colleagues are also among the most uncompromisingly ethical professionals I've ever met - as another reviewer pointed out, they literally invest huge amounts of uncompensated time to educate customers on how systematically faulty MacBooks are despite having a business model reliant on people continuing to buy them.Seriously, if you care about your computer, time, money, data, etc., I wouldn't risk going anywhere else for MacBook repair.

This store is amazing! The owner has good values and would trust this business with anything I own. Thank you Louis.

learned a lot from Argentina ♥ Great guy, thanks for so much info

Louis caught on Google Maps dumping trashy old MacBook shelf in the middle of sidewalk???? I don't know if it's it, but hilarious picture. Keep the city clean man! Hahaha

You've got to understand something about Louie. He is doing the most insane thing I've ever seen any businessperson do: he's working against his own business interests.

It would be like if McDonalds made a point of telling you that their food is POISON while selling it to you anyway.

Let me explain. I know Louis from his YouTube channel. This handsome man is my personal hero. I'm so in awe of Rossmann I overlook the second 'n' in his last name and, worse, his combover politics, if you will.

I'm in awe of Louis because he tells the truth about Tim Cook's Apple. Listen -- most people can't say they've exclusively used Apple products between 1986-2015. But I can. I quit Apple because Steve Jobs not only died but basically took Apple with it.

Tim Cook doesn't give a Fig Newton about the customers. Profit is his only concern. Did you see that giant fscking 'spaceship' they built in Cupertino? Wanna guess who PAID for that?

iDiots who don't seem to understand that Apple is lowering build quality while raising prices. OF COURSE the new iPhones were even MORE money this year. Apple takes features away (USB, a notchless iPhone, needed cables) and RAISES prices because Apple is obviously 'the best'.

Louis Rossmann is SHATTERING the Apple Myth one user at a time. He's revealing to THE WORLD Apple's predatory repair practices. He outright announces on his YouTube channel that his customers are crazy to pay these prices for this garbage.

Did you catch that? The people that are his bread and butter he's attempting to cure of their iDelusions. That is to say if everyone listened to Louie and dumped Apple... he'd be out of business.

That, to me, is a hero of the people. Someone like Consumer Reports should give this guy a lifetime achievement trophy!

When all others failed, Rossmann did not!!! In January of this year a snow storm knocked out the power at my house and a very important external hard drive of mine was affected. My computer could tell that there was a drive connected but would not read it. All it was doing was making a clicking noise. I made an appointment to a chain electronics and appliance store. They took one look at it, plugged it in, and then handed it back to me telling me that there was nothing to be done to fix it. I made another appointment, this time for a local computer repair company. They had my drive for two weeks but with no luck. They then sent the drive off to a higher repair company that they work with. This company attempted to work on my hard drive for about a month. Eventually, after replacing parts and trying all that they could, they returned it to me, stating that it was lost and could not be recovered. I had given up on the drive. This drive contained all of my photography business back to 2016. Haven't lost so much, I was about to shut down my small business. My wife posted a message to some friends asking if anyone could recommend anything for me. Someone suggested Rossmann. I reached out to them and sent my drive in, not expecting anything but more disappointment. The crew of Rossmann were constantly in touch with me letting me know what was going on with my drive. After some time, they called me to tell me that it would be another month or so because they had to fix whatever the prior company had tried to do. My drive was with them for a few months that I had actually forgotten about it. One rough day at work and just getting home, I received a call from a repair company that was in my phone contacts. I figured it was some construction company wanting to offer me some home remodeling deal. When the guy on the other end told me that they had recovered my hard drive it had completely made my day so much better. I had written it off as a complete loss and Rossmann had saved it all. They set up a time with me to get online and remote connect with them to be able to see my drive in their system and review my files. I was very happy with what I was seeing. They mailed my drive back to me and even contacted me shortly after the delivery date to ensure I got the drive and was happy with it. I couldn't be more pleased. All that was lost was not actually gone and what three other tech companies could not do, Rossmann did!

Louis is awesome! Highly recommend going to his shop if you want to get your electronics repaired!

I came here with my broken iMac plus during the current pandemic and was telling Louis about how bad the current times are because of the no contact rule. While he was fixing my iPlus Louis made sure to personally coddle me through the pandemic by fellating me to finish in his mouth, all while doing the repair. Needless to say I'll be coming back to this store every time my iThing has trouble

Awesome and honest repair shop. They are soon about to change locations. Owner fights for rights of small shops to allow cheap (cheaper than manufacturers, one specifically more than others) and correct repairs just like auto shops are allowed to repair cars, and just like handymen are allowed to repair household appliances.

UPDATE: We picked the computer up, with its $200 new battery and it started cutting dead within a day. The Apple Store said that the battery repair was the problem, but I don't believe them! I dont believe there is anything wrong with the simple replacement job which Rossman did beyond their omission to reset the cycle count. Nevertheless we took the unit back to Rossman, where they accepted their warranty and put another NEW battery in! The MacBook Pro still cuts dead, now every five minutes or so!It appears that I was under a misapprehension as to what "WE DO COMPONENT LEVEL REPAIRS ON MACS" means, because when I asked them about the computer now cutting out, they just went "DUH!" and said they have no idea why it does that and no idea how to identify the problem and no idea how to do the component-level repair to fix it!The misapprehension is that what they mean is: We do component level repairs ONLY when there is water damage or where the computer has been dropped! So the problem is blindingly obvious.All other problems elicit a DUH from some assistant who gives the impression of reading from scripts while not knowing one end of a soldering iron from a hole-in-the-wall!. So it was my incorrect assumption that 'we do component level repairs' necessarily means 'we can identify the problem before we can fix it'. Hats off to them (and I am not reducing the star rating on this review) if they have found a business model which involves fixing component level problems without identifying the problem!I kinda wish they had told me this before they charged me a useless $200 to learn this for myself, Especially where YouTube is flooded with videos of Louis Rossman (the actual bloke who is pretending that this is a fake review) pretending he can do component level repairs on MacbookPros! Louis Rossman, I think, is the guy who slunk out of the shop while I was trying to make sense out of the DUH with the guy at the counter.If this is a fake review for a repair that doesn't exist, Louis Rossman shouldn't be either handing out fake repair tickets, or charging $200 for them or causing us to come to their shop numerous times to do a repair that YouTube suggests they can do!

I am out of state, and I shipped my liquid damaged keyboard MacBook to Rossmann on the recommendation of a friend. Their response time to my emails was great. It took a little longer than I expected, but the new keyboard is perfect and much cheaper than Apple would have charged. Great service.

These are the ones to trust- forget apple! First of all, their email response to my inquiry was extensive and in depth. Someone really took the time to analyze my situation and give me their expert advice. I brought it in for a diagnostic and found the LCD needed to be replaced from water damage. They were extremely honest and actually advised me against fixing it (turning away business!)-that’s when you know they’re trying to help the customer. I also search elsewhere for pricing on an LCD replacement, and they are the cheapest I found. Even if they weren’t, I would still pay more to have them work on my devices. They also have 3 awesome cats for moral support. Everyone was extremely kinda and helpful. Top quality service. I will take my devices here and recommend them from now on! Thanks guys!

Fan of your YouTube keep it up and I've seen the repairs you do 10/10