Reviews

Name: Apple Product Repair Reviews
Brand: Rossmann Repair Group
Rating: 4.9 (1479 reviews)

We’ve never offered a discount for a review, and they’re awesome anyway.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.

MacBookiPhoneiPadPriceService

Keep doing good work bro 
<img loading="lazy" src="https://rossmanngroup.com/wp-content/uploads/wprevslider/avatars/1550707200_547.jpg" alt="Anthony Avatar" class="wprevpro_t1_IMG_4 wprevpro_avatarimg" />Anthony
2/21/2019

I had a macbook pro that I was going to toss. It was out of warranty and Apple wanted an insane amount of money to fix it. At their price... read moreI had a macbook pro that I was going to toss. It was out of warranty and Apple wanted an insane amount of money to fix it. At their price I'd be better off buying a new one. But I watched Louis' videos on youtube for quite a while and figured I'd send it to him. Expensive to ship from where I am but the price difference was insane. I got it back and have used it for a few months and it's in perfect working condition. I was going to ship it to more local places but there is always the worry of "Will they do a good job" With Louis being so public and having insanely good reviews I went with him and couldn't be happier. He never asked but quickly mentioned his reviews on here during a recent video so figured I'd pop on and leave one. Thank you Louis! read less 
<img loading="lazy" src="https://rossmanngroup.com/wp-content/uploads/wprevslider/avatars/1608163200_1653.png" alt="Trevor W Avatar" class="wprevpro_t1_IMG_4 wprevpro_avatarimg" />Trevor W
12/17/2020

You got to keep an eye on that pp3v42 hot. 
<img loading="lazy" src="https://rossmanngroup.com/wp-content/uploads/wprevslider/avatars/1548028800_597.jpg" alt="Jon Alexander Avatar" class="wprevpro_t1_IMG_4 wprevpro_avatarimg" />Jon Alexander
1/21/2019

<img src="https://rossmanngroup.com/wp-content/plugins/wp-review-slider-pro/public/partials/imgs/stars_5_yellow.png" alt="5 star rating" class="wprevpro_t1_star_img_file">These guys are the most honest guys in NYC. Oh and they also fix your stuff great! 
<img loading="lazy" src="https://lh3.googleusercontent.com/a-/AD5-WCnCXWhU0_3QtN8XCt7HcscUbxBuP8Xn0SsWzqoh=s240-c-c0x00000000-cc-rp-mo-ba3-br100" alt="Kevin Dibb Avatar" class="wprevpro_t1_IMG_4 wprevpro_avatarimg" />Kevin Dibb
12/17/2021

<img src="https://rossmanngroup.com/wp-content/plugins/wp-review-slider-pro/public/partials/imgs/stars_5_yellow.png" alt="5 star rating" class="wprevpro_t1_star_img_file">I came here based on the Yelp reviews and I was not disappointed. My 15 inch MacBook Pro laptop had been flooded with water. I realized Rossmann Repair Group is... read moreI came here based on the Yelp reviews and I was not disappointed. My 15 inch MacBook Pro laptop had been flooded with water. I realized Rossmann Repair Group is where people go after the Genius Bar. It was located a long walk away but it was worth the journey.Staff examined my laptop and asked me to come back in 30 minutes. They tried various methods to try to reduce the water stain (i.e. using a microscope to determine why there appears to be a remaining water patch, using directed heat energy in an attempt to see if that will improve the situation). Their attempts did not result in any improvement and they let me know it was not worth repairing. I was expecting a $50 to $100 'assessment fee' given they had disassembled the whole screen, were busy with the microscope/heating/etc, and then had to spend time putting it all back together. They did not charge me anything. I left a longtime supporter, knowing that if I ever have an Apple hardware issue: this is the first place I will visit. read less 
<img loading="lazy" src="https://s3-media0.fl.yelpcdn.com/photo/RwmQA9Qkn6kUtMVhcwC-uQ/60s.jpg" alt="Simon M. Avatar" class="wprevpro_t1_IMG_4 wprevpro_avatarimg" />Simon M.
12/10/2019

Found Rosamann Repair on YouTube, I decided to ship my laptop to them from Texas. They fixed it faster than I expected, and cheaper than I expected. Had my laptop... read moreFound Rosamann Repair on YouTube, I decided to ship my laptop to them from Texas. They fixed it faster than I expected, and cheaper than I expected. Had my laptop back to me within a week and a half. Would use them again in a heartbeat. Fantastic operation! read less 
<img loading="lazy" src="https://rossmanngroup.com/wp-content/uploads/wprevslider/avatars/1608163200_2286.png" alt="E Tez Avatar" class="wprevpro_t1_IMG_4 wprevpro_avatarimg" />E Tez
12/17/2020

Place was great! I went in with a clearly injured Mac Book and they told me point blank it wasnt worth fixing, the Mac was opened and diagnosed properly. ... read morePlace was great! I went in with a clearly injured Mac Book and they told me point blank it wasnt worth fixing, the Mac was opened and diagnosed properly. I recieved my Mac more in tact than when I took itin. 10 minutes was how long I waited to get my answer. I also wasn't charged a diagnosis fee. This was my 2nd opinion. The first place said i need to pay $130 just for them to look at it. Well worth my 30 minute drive into Manhattan. Thanks!!! read less 
<img loading="lazy" src="https://rossmanngroup.com/wp-content/uploads/wprevslider/avatars/1608163200_2383.png" alt="Fatima A Avatar" class="wprevpro_t1_IMG_4 wprevpro_avatarimg" />Fatima A
12/17/2020

Great service 
<img loading="lazy" src="https://rossmanngroup.com/wp-content/uploads/wprevslider/avatars/1660694400_1045.png" alt="viorel d Avatar" class="wprevpro_t1_IMG_4 wprevpro_avatarimg" />viorel d
8/17/2022

Pro board repair! They can fix anything from a touchbar muchbar to a mac book! Dont delay, get a repair today. 
<img loading="lazy" src="https://rossmanngroup.com/wp-content/uploads/wprevslider/avatars/1548028800_694.jpg" alt="BlueSn00w Avatar" class="wprevpro_t1_IMG_4 wprevpro_avatarimg" />BlueSn00w
1/21/2019

Much appreciated. Thanks Rossmann! 
<img loading="lazy" src="https://rossmanngroup.com/wp-content/uploads/wprevslider/avatars/1639699200_2190.png" alt="Bryce Burnet Avatar" class="wprevpro_t1_IMG_4 wprevpro_avatarimg" />Bryce Burnet
12/17/2021

<img src="https://rossmanngroup.com/wp-content/plugins/wp-review-slider-pro/public/partials/imgs/stars_5_yellow.png" alt="5 star rating" class="wprevpro_t1_star_img_file">My iPhone wasn't charging anymore. We happened to be by the Apple store so I went in to see if they could fix it. I anticipated a high bill but... read moreMy iPhone wasn't charging anymore. We happened to be by the Apple store so I went in to see if they could fix it. I anticipated a high bill but I need a phone. 40 minutes later nobody had taken a look at it to see if fixing it was even a possibility. So I left and went to Rossman which I should have done in the first place. As soon as I walked in someone looked at it and did some testing. A short time later he determined that it was just crud in the plug and he had me out the door quickly and for free! They've earned their reviews. Fortunately they have a tip jar and a very sweet kitty named Oreo. read less 
<img loading="lazy" src="https://lh3.googleusercontent.com/a-/AD5-WCnUT-0bXvzXJvkt-PSMndAzoG-p-boy6MMWPdBz=s240-c-c0x00000000-cc-rp-mo-ba2-br100" alt="Christopher Matthews Avatar" class="wprevpro_t1_IMG_4 wprevpro_avatarimg" />Christopher Matthews
6/17/2022

<img src="https://rossmanngroup.com/wp-content/plugins/wp-review-slider-pro/public/partials/imgs/stars_5_yellow.png" alt="5 star rating" class="wprevpro_t1_star_img_file">Louis is a super nice guy! Since I don't touch MAC hardware I have everyone send their PCs off to him. They are so happy that they come back to... read moreLouis is a super nice guy! Since I don't touch MAC hardware I have everyone send their PCs off to him. They are so happy that they come back to me for more involved IT work. His manager and secretary are a pleasure to work with as well. Everyone I have referred him out to has been super happy. I feel his pain for the people who write smear reviews because they send the company scrap metal and expect it to be somehow transformed in to a brand new computer! 😀 read less 
<img loading="lazy" src="https://lh3.googleusercontent.com/a-/AD5-WClzUBEgCF9481adZ3m_kLt9FEvbI2y21aTbJ-Mh_VQ=s240-c-c0x00000000-cc-rp-mo-ba4-br100" alt="Jared Tarbox Avatar" class="wprevpro_t1_IMG_4 wprevpro_avatarimg" />Jared Tarbox
12/17/2021

Sent my Mac for a water damage charging port and the transaction was transparent I’ve received a proposal and my computer is living again after Apple told me it couldn’t... read moreSent my Mac for a water damage charging port and the transaction was transparent I’ve received a proposal and my computer is living again after Apple told me it couldn’t be repaired and the repair would cost so much I would be better buying a new one. read less 
<img loading="lazy" src="https://rossmanngroup.com/wp-content/uploads/wprevslider/avatars/1639699200_2154.png" alt="Yurisbel Jimenez Bermudez Avatar" class="wprevpro_t1_IMG_4 wprevpro_avatarimg" />Yurisbel Jimenez Bermudez
12/17/2021

Louis Rossmann is one of the most sincere and skilled people in this field, his YouTube videos are excellent and he proves that there are people in the repair business... read moreLouis Rossmann is one of the most sincere and skilled people in this field, his YouTube videos are excellent and he proves that there are people in the repair business who actually care about their work and the customer. read less 
<img loading="lazy" src="https://rossmanngroup.com/wp-content/uploads/wprevslider/avatars/1639699200_2188.png" alt="Kyle Leandres Avatar" class="wprevpro_t1_IMG_4 wprevpro_avatarimg" />Kyle Leandres
12/17/2021

<img src="https://rossmanngroup.com/wp-content/plugins/wp-review-slider-pro/public/partials/imgs/stars_5_yellow.png" alt="5 star rating" class="wprevpro_t1_star_img_file">World-class Mac repair service. If you want it done right and fast, this is the shop. Rossmann Repair had my damaged Macbook Pro screen replaced and ready for pick up... read moreWorld-class Mac repair service. If you want it done right and fast, this is the shop. Rossmann Repair had my damaged Macbook Pro screen replaced and ready for pick up less than six hours after drop off. Prior to that, I had spilled a cup of tea on another laptop- they successfully retrieved all data. Their quiet, friendly efficiency is very much appreciated pandemic or not. Great guys and gals. read less 
<img loading="lazy" src="https://lh3.googleusercontent.com/a-/AD5-WCmqY0D3iXc2g7lzvMT5xHfSSYUHRkYFeOphFAkMaQ=s240-c-c0x00000000-cc-rp-mo-ba2-br100" alt="Ron Link Avatar" class="wprevpro_t1_IMG_4 wprevpro_avatarimg" />Ron Link
12/17/2021

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.

Mail-In Repair Service

Call or Visit Us

(347) 552-2258

Monday-Friday – 11 AM to 7 PM
Saturday 12 PM to 4 PM

2410 San Antonio Street
Austin, TX 78705

Email, Call, Live Chat or Walk Into Our Store. We Want to Hear From You!

"*" indicates required fields

Top Reasons To Have Your Repairs Done By Us

We stock our parts, so that means that you save time.

Our pricing is fair.

We use grade A+ parts.

We can repair motherboard component level issues.

We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.

Free Estimate For Repair Mail In Repair

Rossmann Repair Group

2410 San Antonio Street,

Austin, TX 78705

(347) 552-2258
Monday-Friday – 11 AM to 7 PM
Saturday 12 PM to 4 PM

MacBook Repair Austin Logic Board Repair Lab Data Recovery About Us Mail-In Repair Contact Sitemap

Website Design & SEO by DE Digital

Terms and Condition -Privacy Policy