My USB-C MacBook Pro recently stopped charging. The local Apple Store wanted to replace the whole logic board, which was expensive and would have lost all my data. I asked... read moreMy USB-C MacBook Pro recently stopped charging. The local Apple Store wanted to replace the whole logic board, which was expensive and would have lost all my data. I asked them if it was the charging circuit and they specifically said "no".I mailed my Mac to Rossmann, and they correctly identified the problem as being the charging circuit after all. The repair was cheaper than Apple, was just as fast, and (because it didn't require replacing the logic board) I got to keep all of my data.Overall I couldn't be happier. I used the prepaid shipping box they sell, and the service was smooth and fast. read less

louis rocks. he is a very smart man, i learned a lot from him. thank you for fixing my macbook

I sent my MacBook air, with liquid, damage to Rossman repair.  I have been watching their YouTube videos for more then a year and enjoyed the videos and also felt... read moreI sent my MacBook air, with liquid, damage to Rossman repair.  I have been watching their YouTube videos for more then a year and enjoyed the videos and also felt confident that they could  fix the liquid damage issue. I watched Louis repair on cam, many laptops with liquid damage, ones that Apple refused to touch. So after senting it to them, I got an email telling me that they could fix the damage, but it needed a part to be replaced.  The estimate for parts and labor was reasonable and fair, I gave them the go-ahead. A week or two later since I had not heard anything, so I sent an e-mail asking them to send a bill so I could pay for the repair. After still not hearing anything back, I called.  I was told they now discovered that it needs a second part, and it would be an additional charge. I gave them a go ahead over the phone for the additional amount. Again I waited and never heard back. Once again I called and this time I was told that the laptop could NOT be fixed and the explanation given was very vague and ambiguous.  The person on the phone and did not offer to continue to find the problem and fixing it. I do understand that every broken laptop is not repairable, but it seems they gave up without really trying very hard.  This all took place about a month ago and just today I watched Lewis' latest video about "aerning a 5 star review". I chose to have the laptop return to me, clearly my choice, so after paying round-trip shipping ($50) I'm left with a non working computer.Maybe it's just my luck that I am the one in a thousand customers with a liquid damage laptop that cannot be fixed.I still think Rossmann repair is a good organization, and Lewis is a great YouTuber. read less

If I could give this place 10 stars I would. Long story short my wife's macbook pro wouldn't see hard drive. Upon startup all we saw was a blinking file... read moreIf I could give this place 10 stars I would. Long story short my wife's macbook pro wouldn't see hard drive. Upon startup all we saw was a blinking file with a question mark. Called apple and made appointment with "genius" bar. They said that hard drive was dead and to take it to a micro center or similar store to try and get my wife's pics and videos (which she NEVER backed up) off of the dead drive. My wife was in tears now because it wasn't even a definite that she could recover them. Pricing for this according to numerous data recovery shops was 500-1500 and like I said it wasn't definite they could get the data. Well went on yelp and saw Rossman repair group which was a 40 minute drive and had 4.5 stars on yelp. Their pricing was tiered according to what had to be done to get the data and started at around 200 bucks so I figured I'd take a ride into the city with the wifey and hope for the best. Upon walking into this little shop a nice young lady asked to see the computer. She started started it up, saw the blinking file and handed it to a gentleman sitting at a work desk right next to her. The guy says might be a cable issue they're known to go bad in these computers. He then opened the computer, hooked up his hard drive and it still didn't work. Cable is bad and NOT HARD DRIVE!!!! Give us about 20 minutes we have these in stock and it will cost 100 bucks plus tax!!!!! OMG THANK YOU SO MUCH !!! went for a nice little dinner right on next block at this great little pizzeria/restaurant while we waited. Got the wifey a nice glass of wine and picked computer up 45 minutes later. THESE GUYS ARE THE BEST !!!! read less

Take your tech to Rossman!!! They are awesome and infinitely more helpful than going to the Apple store!! I took my water-damaged MacBook there and was met with patience and... read moreTake your tech to Rossman!!! They are awesome and infinitely more helpful than going to the Apple store!! I took my water-damaged MacBook there and was met with patience and honesty.  After making a quick check - in my plain sight, NOT secretly behind closed doors - to determine that my laptop could probably be repaired, they walked me through the process and the cost structure.  I would pay the basic repair cost ONLY IF THEY SUCCEEDED in repairing it.  Also they would keep me informed and would not proceed with anything requiring an additional cost  without obtaining my approval first.  I agreed to start the process and was pleasantly surprised that there was also NO UPFRONT COST! That's how fair and confident they are!I HIGHLY recommend RRG and would go there again for a  repair in a heartbeat. Thank you RRG for giving me options, freedom and respecting and supporting out rights to repair.  MY TECH, MY CHOICE! read less

Im really impressed with this business and the people who work here.I called another Macbook repair company in Brooklyn ( was closer to my office) and they wanted to run... read moreIm really impressed with this business and the people who work here.I called another Macbook repair company in Brooklyn ( was closer to my office) and they wanted to run an overnight diagnosis and then decipher the issue is/was. I told them the battery needed to be replaced ( as it was dying in 30 minutes). Long story short they told me it would take 2 days or so and I would have to potentially rent a laptop while they fixed it. ORRR I could pay an extra $40 to expedite it.Lucky I read their reviews and someone mentioned this place "Rossmann Repair Group".This place is awesome. They looked at the laptop, asked some questions took about 10 -15 minutes and then replaced the battery ( and I got a 1-year warranty ) that took another 5-10 minutes. I was in and out 30-40 minutes with a brand new battery and it looks like it's working out amazingly!This is the only place I will ever come to fix and or replace anything related to electronics! read less

What a gem.  Do not go elsewhere (including the apple store) to get your mac fixed.  Go here and get it done right at a reasonable price.

I just got my laptop back from a mail-in logic board repair. I live in Hawaii and there is no one here that could do such a repair besides Apple... read moreI just got my laptop back from a mail-in logic board repair. I live in Hawaii and there is no one here that could do such a repair besides Apple themselves for a full repair at $800+I mailed it in, it was easy, I was informed along the way and now I have my laptop back and I paid less than half the estimate from apple. I am very happy. read less

I had an iPhone 8 that was totally dead, wouldn't recognize being plugged into a computer or power outlet. The biggest problem was that it hadn't been backed up in... read moreI had an iPhone 8 that was totally dead, wouldn't recognize being plugged into a computer or power outlet. The biggest problem was that it hadn't been backed up in a long time and there 5000+ photos and videos of our kids were potentially lost.I sent it in to RRG and got a call from Kevin (who was the tech who was actually going to be handling my repair). He was great, forthcoming with the plan, and very polite.Bottom line? Got my phone back with all the data still intact (apps, contacts, photos, videos, settings) working 100%, AND got a flash drive with the photos and videos on it.Thanks guys! read less

Fast and easy mail in service available 24/7 via their web page submission. Great customer service.

Are there honest guys in NYC?  I found a few at Rossman's group.  Thankfully, my nephew came across this group on YouTube.  It didn't look appealing from the front, but... read moreAre there honest guys in NYC?  I found a few at Rossman's group.  Thankfully, my nephew came across this group on YouTube.  It didn't look appealing from the front, but I didn't let that stop me.  I had been going to "Simple mac" on st marks place.  They didn't even open it & they were telling me I was a burnt out cable & needed some type of processor repaired.  They said it would be approx $850.  Take your laptop in and see what I'm talking about. I really hate dishonesty.Did "Simple Mac"  not review my work orders I had given them & forget they put in a new screen and examined the laptop for anything that looked damning? And that last repair was more than $800 too!   Taking advantage of people saddens me very much.  I'm stunned that they quoted me a price at random.  How many times have they done this? My repairs in the future are going directly to Rossmans.  I'll bring my important Mac and Apple products to Rossman repair group.  Trust me, they're very good & will tell u if ur products worth repairing, and only start work with a work order.I've heard them tell someone that it would beBetter to just buy a new orRefurbished laptop.   How's that for Honesty? I really like how they're honest, smart, and very low key.Check them out on YouTube! read less

2 months into a big coffee spill repair and my 2014 MacBook is running strong. Again, very pleased with the quality of service I received on a liquid damage mail... read more2 months into a big coffee spill repair and my 2014 MacBook is running strong. Again, very pleased with the quality of service I received on a liquid damage mail in repair. They ultra sonic cleaned my board and determined no further action was needed. Amazingly affordable repair vs the alternative. read less

I had the pleasure of visiting the Rossmann Repair Group in NYC one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro,... read moreI had the pleasure of visiting the Rossmann Repair Group in NYC one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro, a bad hard drive and possible data transfer. Louis Rossmann greeted us immediately and was very friendly and patient. He told us exactly what the problem was and said that the Macbook Pro was beyond repair due to bad GPU connections. In fact he saw this as soon as he turned it on, he could detect very faint lines on the screen which indicated this issue. He was very honest about this, he said that some places would get it to work for a while by heating it up and charging a few hundred dollars, but that the repair would not last long and it would certainly fail again.My friend asked him if he could transfer the data from the Macbook to a Mac Mini so it would work like the Macbook. He said he could and it would take a couple of days. We returned a few days later to pick everything up. The cost was very reasonable and my friends were very satisfied with the service. He gave the bad HD back to us, said it would require sending to a recovery center. Just honest. No ripoffs.In this tech repair industry, dishonesty is very common since tech people know the average person has no clue about any of this technology and there is almost no chance they would know if they are being fooled or how much the repair is really worth. I know this well since I also do computer and electronics repair and support myself and I know how easy it would be to fool customers left and right! I don't do this and I highly appreciate other tech experts who aren't tempted to profit from people's trust and innocence!So in summary, if you don't want to get ripped of and lied to, and are looking for a highly competent reliable technician, make sure you go here with your Mac equipment. If you like, you can stop by an Apple Genius bar first for a good laugh, while they give you the wrong diagnosis, quote you an insanely high repair price, and try to convince you to buy a whole new unit.Finally, if you want to be amazed, look for Louis Rossmann on YouTube and watch some of his videos where he shows exactly how he repairs the "unrepairable" and inspires many others to do their own repairs, start their own repair businesses and with his tireless entrepreneurial positive attitude even motivates disillusioned young students to not give up on school and go to college! (In fact one student said he was about to give up on education but after watching Louis on YouTube he made the decision to enter Med school! Now that's remarkable!)Louis is such a great guy, that in some cases where the issue is very minor, like a bad cable, he even does the repair for no charge! Try to find anybody who is willing to do anything for no charge these days! (The Genius bar would certainly tell you that your unit has been water damaged, when it wasn't, (maybe was in a humid room which would turn the water indicators red!) and quote you $1000 for a repair that would cost them $7 for the cable)Louis Rossmann is a hero, one of those rare individuals who make positive contributions to individuals and society every single day. I am pretty sure that anybody who gives him a bad review probably either is part of Apple, or considers Apple to be some kind of religious deity. read less

Never wrote a review on Yelp, today I have no choice but to write one. And I'm glad my first ever given review is a 5 star, because Rossmann Group... read moreNever wrote a review on Yelp, today I have no choice but to write one. And I'm glad my first ever given review is a 5 star, because Rossmann Group deserves it. My macbook wouldn't turn on. My first guess was my keyboard was faulty - and I think the power button is part of the keyboard or it's the logic board. Called in a week later saying the logic board is fine, I was delighted....  But there is a bunch of other things wrong with the macbook .... that would cost ~$675 to fix entirely. Louis ( I think it was him) told me over the phone at that price it's NOT worth spending the money to fix this model. Essentially they spent their time on my macbook,  then tells me not to give them my money because it's not worth it. I am impressed by that.Then he asked if I was in the market for a new laptop, which I said "im not sure" to, and he said ok (now that I think about it - I'm pretty sure if I said yes, he was going to give me recommendations on laptops, before I go out and buy another macbook like a dumbass). Since Louis said it wasn't worth fixing, I followed his advice and said dont fix it. I went in today to pick up my deadweight of a macbook. I tried to turn it on inside the store. And it works! Im not sure what they did but it works and I wasn't charged. They warned me there is corrosion inside, and that they arent sure if it'll continue functioning properly, even if it works at the moment. I asked which older macbooks to buy in case mine fails on me again and they helped me with that as well. So I walked out that store with a working macbook and a recommendation on which computer I should buy if my current one fails. All this without charging me a cent. TL;DR - You can trust them.P.S The day I dropped off my macbook, I discovered the boss has a Youtube channel, check it out! read less

Even though they could not repair my laptop, top-notch service. Great communication, very honest and up-front about expectations for repair. Kept to their word and did not charge for the... read moreEven though they could not repair my laptop, top-notch service. Great communication, very honest and up-front about expectations for repair. Kept to their word and did not charge for the repair attempt that they made, which is refreshing for a business to basically say to you that they were unable to complete the job so we're not going to charge you for something we couldn't complete.If I ever have another machine needing repair, will definitely not hesitate to walk back to their spot. read less