Reviews

Very amazing group of people they work insanely hard to make sure your happy with every repair and to make sure that work is done correctly

So nice when someone does what they say will do. EVERY TIME!

Amazing service with transparent pricing and quick turn around times. This place is a local gem!

Third time i'm sending a Macbook at Louis Repair shop in NYC, i'm a Caribbean customer, located in Guadeloupe island. I trust him and his team, i've never been deceived in any way and i'll continue asking them for help whenever i have a problem with a Macbook. Kudos for their professionalism, keep up the good work guys. Cheers ! You guys Rock !

They rescued my 4gb hard disk. All my data backup was recovered and all my stuff was saved!!!

Now I know why you are having these many stars :)Preface : A day before Christmas, unfortunately I spilled hot tea on my macbook pro and the panic started. Having a complete newbee to apple damage, I ended up at Apple Care where I got an estimate of 1200 bucks. It was sufficient to make me faint.I lost complete hopes and felt like stranded. I searched a lot on google and found multiple sites where they claimed that they will repair it in days time. But somehow reading all stars for Rossmann, I decided to go there. All the vacations and the workload they had, it took a while to get the laptop back as it was on day 1 but they nailed Apple Care in all ways.Service : Just as heard, got it repaired in exact timeframe as it was committed (couple of days in advance actually). Amazing service and clear communication on everything. I was told to call after 3 weeks (vacations and work load as mentioned) so I decided not to call in between and they themselves called me before that time.Quality : Seems just like day 1 when I first saw my laptop.Price : I had to pay only 40% of what I was told at Apple Care.. Nailed it completely.Advise : Don't be idiot like me to spill on the liquid on your laptop. If you somehow achieve to be an idiot, land up here.Recommended for sure :)

I need a new battery for my 2011 Mac book pro and they do it very fast, the best option!

Honest, fair, and knowledgeable. I sent in a MacBook Pro and repaired it without charging me for popping a cable back in. An excellent shop for computer repairs. It was a pleasure to do business with them.

I was referred to Rossmann from a repair place in St. Marks who didn't have the needed parts to replace my Macbook Pro screen and lid in time. He assured me they were THE guys to see. Pros: They originally set my repair time for 2 hours, which is awesome and super convenient for anyone in the area. Pricing was fair in comparison to the area. They were chill about me waiting around in the location, which had a fun playlist. The guys that worked there seemed to enjoy their jobs and were kind to everyone I saw walk in. They also gave me a lender Macbook while they fixed mine! So nice. Cons: My original repair time was 2 hours, with a $750 price for repair, plus tax and expedition of service. Not a problem at all. But, when I came back to the store around 2 hours later, they showed me the replaced lid. They mentioned they fixed some corrosion found in the laptop as well. I've never had any liquid accidents, but I figured that could always happen. The replaced screen they used was dim, with weird spotlights at the bottom. Also, when Shane showed me the repair work, he kept holding the screen at an angle, because the laptop kept turning off when it was opened to a certain angle. When I pointed out the lighting issue, Shane took my MBP to the back. They told me the part they used was defective, mentioning something about a connector cable. Then they offered to redo the replacement in a day or two, with a refurbished part, for $300. This was an option that was always available, apparently. I was happy to let the guys do their work. But, they mentioned an issue with my touchbar that they'd have to look into. I have never had an issue with my touchbar. Maybe it got screwed up during the lid replacement, or the corrosion cleaning, whatever. When I asked them to put that all in writing and update it in an email, they did so. Cool. When I got a call the next day, they offered to fix the touchbar if I paid extra. When I questioned why I should pay for an issue that didn't show up until they repaired it, Shane offered to put my laptop back to its original state for no cost. It was dismissive and unfair. I just wanted the truth, and not an ultimatum. I ended up paying for the repair. I work in tech, so I need my Macbook to work. I will never pinch a penny for this. But I wish they could have admitted that they made a mistake during my repair instead of making it seem like my fault, then charging me and ignoring my concern.

Good, trustworthy and fast service for your technology repair needs. Apple products in particular.

TERRIBLE CUSTOMER SERVICE I HATE THAT PLACE. 5 stars

These guys were super helpful. They did a data transfer for me from a dead 2011 Mac Air to a 2TB external hard drive. They literally made a clone of my hard drive for only $100. Now when I plug in the external to my new laptop, it's like a beautiful little USB of my entire old computer! So great. Apple Genius Bar WILL NOT do this data transfer for you. They only work on your computer if you can turn it on. Totally useless if your logic board is dead. The Rossman Group are real tech geniuses. They take off the back and do the manual work of examining the physical parts. Definitely go here instead of a brand name store.

Took my iMac in to get an OS install today, they where very helpful.

Steve called me to resolve a delivery issue which he was able to fix it. Awesome Customer Service. They did a really good job fixing my laptop. I changed my rating from 1 star to 4. I will definitely use them again.

Let me cast my comments here on your NEW location. My friend learned how to change a battery in her laptop from you and YOU gave her the courage to actually try this herself. You are a good man, Louis, BUT I DO miss your ebike rides in NYC as I used to watch them with a gin and tonic at night. They were very whimsical and entertaining. PLEASE consider night rides around your new store. And yeah I kinda miss Erica too, but I understand that everyone MUST march to their own drummer. God Bless you. AND Your old page still has all the reviews and old address. I just looked it up!Yelpers report this location has closed. Find a similar spot.Rossmann Repair Group409 reviews ClaimedIT Services & Computer Repair, Electronics RepairOpen12:00 PM - 8:00 PMHours updated a few days ago