We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.
Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.
Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.
You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.
We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.
We treat people right, and you’ll see that wherever you read about Rossmann Group.
The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
The best Google rating of any business in Macbook repair
The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
Great business that takes care of your computers. They do repairs at a board level replacing microchips and doing board level repairs instead of just throwing parts at a...read moreGreat business that takes care of your computers. They do repairs at a board level replacing microchips and doing board level repairs instead of just throwing parts at a computer. Prices are a bit high but they are one of the few computer stores that actually repair these computers. Friendly staff and great response rates. They're one of the best in the business. I'd use them time a d time again!read less
Originally my experience with Rossmann Group wasn't stellar, however the way the follow up customer service was handled went above any beyond my expectations.5 star review because if/when the need...read moreOriginally my experience with Rossmann Group wasn't stellar, however the way the follow up customer service was handled went above any beyond my expectations.5 star review because if/when the need arises in the future I would go to them again. The quality of their work seems to be really excellent.read less
They are the best on repairs.
Had a few phones fixed here and they were always pleasant and efficient. I have also had a case where they advised against a repair. Top marks.
Best repair i have ever seen and to be ever seen👍😀
Super quick and great service. Would break my own computer again if it means having them repair it!
Can't recommend this place enough! I'm from out of state and was referred to Rossmann repair by a friend. I spilled water all over my Apple laptop and they fixed...read moreCan't recommend this place enough! I'm from out of state and was referred to Rossmann repair by a friend. I spilled water all over my Apple laptop and they fixed it good as new at the fraction of the cost that Apple and another local repair place in MD wanted to do it. Easy to mail in for an estimate and they send it back in perfect condition. They stayed in great communication and got it back to me quick. If you're thinking of using this place, do it!read less
the prices are extremely reasonable, the facility is very clean (smells like a hospital), and the staff is very quick and respectful.
Best repair shop in the country. The City of New York should be paying them $15,000 every month for the privilege of hosting their business.
I was very happy with the experience, I took my MacBook to repaired a issue with the sleeping sensor and the guy fixed it in under 10 mins 👌🏼...read moreI was very happy with the experience, I took my MacBook to repaired a issue with the sleeping sensor and the guy fixed it in under 10 mins 👌🏼 Thanks to Louis and his YouTube channel I can rely on his repair shop in the future if I have any problems with my laptopread less
Great place nice people very truthfull highly recommended
Biggest fan from kenya. Always watching rossman’s right to repair videos. Keep up the good work. Do you guys know any app coders you can reccomend???
I can’t recommend these guys enough! I was in and out in just a few minutes. the employee who helped me was very nice, and there was also a very...read moreI can’t recommend these guys enough! I was in and out in just a few minutes. the employee who helped me was very nice, and there was also a very nice cat.read less
Brough a macbook air with spilled wine on the keyboard damage. It took motherboard replacement. Everything was done as promised, computer works fine since a year ago when repair was...read moreBrough a macbook air with spilled wine on the keyboard damage. It took motherboard replacement. Everything was done as promised, computer works fine since a year ago when repair was made. I recommend this repair shop to all my friends.read less
Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Monday-Friday – 11 AM to 7 PM Saturday 12 PM to 4 PM
2410 San Antonio Street Austin, TX 78705
Email, Call, Live Chat or Walk Into Our Store. We Want to Hear From You!
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Top Reasons To Have Your Repairs Done By Us
We stock our parts, so that means that you save time.
Our pricing is fair.
We use grade A+ parts.
We can repair motherboard component level issues.
We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.