Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
Macbook Repair Austin by Rossmann Group

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
5 star ratingStill in shock!! Rossmann Repair Group is AMAZING! Was planning to toss out our MacBook Air after a small water spill rendered it useless -- would have been more than... read more
Pamela Denker Avatar
Pamela Denker
12/17/2021
4 star ratingProfessional service, but beware before mailing your device in that it may be "totaled." Unfortunately this was the case for my MacBook, so I am out $50 shipping and my... read more
Denovo Tutor Avatar
Denovo Tutor
12/17/2021
5 star ratingHad a friend who left her window open during a storm and had her MacBook damaged. Rossman was able to fix for $250 and now her computer has another 3... read more
Harsh Singh Avatar
Harsh Singh
12/17/2021
Outstanding service. Flawless repair of my Macbook Pro at a fraction of the cost of a factory repair. Thanks.
John Miller Avatar
John Miller
12/17/2020
Fun to see Paul and Louis IRL after seeing them on camera for so long. Thanks again for being a right too repair advocate and I am truly proud to... read more
Maeve Baksa Avatar
Maeve Baksa
12/17/2021
5 star ratingAffordable, transparent, personal. The world's best repair shop for apple products.
Lars Frölich Avatar
Lars Frölich
6/17/2022
Creates amazing educational content on YouTube for FREE
Victor Bäck Avatar
Victor Bäck
12/17/2020
I bought a hot air station from Rossmann over a year ago and it unexpectedly came with some candy. I still remember and appreciate it! that and everything he does... read more
chad j Avatar
chad j
12/17/2021
I first became aware of Louis Rossman because of a news segment in The National (Canadian national news program). I love Louis' YouTube channel and I will bring my equipment... read more
Miguel Girard Avatar
Miguel Girard
12/17/2020
I’ll give you an example so that you can get an idea of the quality of this company : I came in on Saturday and was actually told that I... read more
Stavropoulos Peter Avatar
Stavropoulos Peter
4/21/2019
Best service ever fix my phone no problems
Wilmy Jimenez Avatar
Wilmy Jimenez
12/17/2020
Awesome youtube videos. Awesome customer service. We need more small buisness in this country where you actually are cared for and about unlike other major retail corporations..
BuDz Avatar
BuDz
12/17/2020
Good services, amazing guys, help me a lot ;)
Jelida Mesa Avatar
Jelida Mesa
3/21/2019
5 star ratingOne of the best spots to bring your broken macbook. You can bet on your laptop getting diagnosed right and repaired right. Rossmann is there also.
New Y. Avatar
New Y.
7/15/2020
5 star ratingLouis and his Youtube video's are the best. Not only fixes the hard to repair but does it whilst helping people understand that Apple doesn't care for you.
Paul D. Avatar
Paul D.
7/16/2019

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

Email, Call, Live Chat or Walk Into Our Store.  We Want to Hear From You!

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Top Reasons To Have Your Repairs Done By Us

We stock our parts, so that means that you save time.

Our pricing is fair.

We use grade A+ parts.

We can repair motherboard component level issues.

We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
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