Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
Macbook Repair Austin by Rossmann Group

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
Louis is very nice and humble person....
Abhijeet Oswal Avatar
Abhijeet Oswal
12/17/2021
5 star ratingBest repair shop in the country. The City of New York should be paying them $15,000 every month for the privilege of hosting their business.
Andrew Dahl Avatar
Andrew Dahl
12/17/2021
Excellent work but needs clean disc to register operating system
Ben Auerbach Avatar
Ben Auerbach
12/17/2021
These guys are the most honest guys in NYC. Oh and they also fix your stuff great!
Kevin Dibb Avatar
Kevin Dibb
12/17/2021
Great service! Walked in last minute after calling in for an estimated price on an ipad and macbookair. Ofcourse i understand things can change once my devices are actually looked... read more
Mauricio Mino Avatar
Mauricio Mino
12/17/2020
Top
Jacob Sinninghe Avatar
Jacob Sinninghe
11/21/2019
5 star ratingAfter some confusion around parts that needed to be replaced the team at Rossmann Repair Group did an outstanding job of repairing and returning my MacBook Pro. The only... read more
Brett C. Avatar
Brett C.
11/12/2018
Just a YouTube viewer, not a customer, but he's got the most amazing work ethic and is what defines an American entrepreneur.
Jonathan Sherry Avatar
Jonathan Sherry
12/21/2019
These guys are the best!!! I dropped my MacBook pro and the screen didn't turn on. It was a simple fix and they didn't even charge me for it. Very... read more
Sagiv Ofek Avatar
Sagiv Ofek
1/21/2019
Fantastic customer service. Very knowledgeable. They have a customer for life for as long as I have an apple product.
Piotr Warchol Avatar
Piotr Warchol
8/21/2019
Louis is a super nice guy! Since I don't touch MAC hardware I have everyone send their PCs off to him. They are so happy that they come back to... read more
Jared Tarbox Avatar
Jared Tarbox
1/21/2019
Took my computer computer to a local place and they said it was going to cost $679 + a $60 diagnostic fee, plus my battery was bad too so that... read more
Lucas Bleyle Avatar
Lucas Bleyle
12/17/2020
Check his YouTube channel out.Louis is da man.
Avrohom Yosef Gross Avatar
Avrohom Yosef Gross
1/21/2019
Awesome service! This location is not open yet but they still work at 186 1st avenue.
Pawel Szydlowski Avatar
Pawel Szydlowski
12/17/2020
5 star ratingRecovered a water damaged hard drive that I feared was a goner. Kevin was very helpful and took the time to answer all my questions. Friendly... read more
Chris S Avatar
Chris S
7/17/2022

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

Email, Call, Live Chat or Walk Into Our Store.  We Want to Hear From You!

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Top Reasons To Have Your Repairs Done By Us

We stock our parts, so that means that you save time.

Our pricing is fair.

We use grade A+ parts.

We can repair motherboard component level issues.

We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
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