Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation. 

More 5 star reviews, less 1 star reviews, and more ratings than any other company in our business on Google business listing!

MacBookiPhoneiPadPriceService

5 star ratingMy USB-C MacBook Pro recently stopped charging. The local Apple Store wanted to replace the whole logic board, which was expensive and would have lost all my data. I asked... read more

Chris W. Avatar
Chris W.
1/16/2020

5 star ratinglouis rocks. he is a very smart man, i learned a lot from him. thank you for fixing my macbook

Mac O. Avatar
Mac O.
12/15/2019

4 star ratingI sent my MacBook air, with liquid, damage to Rossman repair.  I have been watching their YouTube videos for more then a year and enjoyed the videos and also felt... read more

Lenny F. Avatar
Lenny F.
12/12/2019

5 star ratingIf I could give this place 10 stars I would. Long story short my wife's macbook pro wouldn't see hard drive. Upon startup all we saw was a blinking file... read more

Glen L. Avatar
Glen L.
11/25/2019

5 star ratingTake your tech to Rossman!!! They are awesome and infinitely more helpful than going to the Apple store!! I took my water-damaged MacBook there and was met with patience and... read more

DeMi C. Avatar
DeMi C.
11/23/2019

5 star ratingIm really impressed with this business and the people who work here.I called another Macbook repair company in Brooklyn ( was closer to my office) and they wanted to run... read more

N P. Avatar
N P.
11/15/2019

5 star ratingWhat a gem.  Do not go elsewhere (including the apple store) to get your mac fixed.  Go here and get it done right at a reasonable price.

Skotch K. Avatar
Skotch K.
11/05/2019

5 star ratingI just got my laptop back from a mail-in logic board repair. I live in Hawaii and there is no one here that could do such a repair besides Apple... read more

Jerry K. Avatar
Jerry K.
10/28/2019

5 star ratingI had an iPhone 8 that was totally dead, wouldn't recognize being plugged into a computer or power outlet. The biggest problem was that it hadn't been backed up in... read more

Chris S. Avatar
Chris S.
10/14/2019

5 star ratingFast and easy mail in service available 24/7 via their web page submission. Great customer service.

William R. Avatar
William R.
10/14/2019

5 star ratingAre there honest guys in NYC?  I found a few at Rossman's group.  Thankfully, my nephew came across this group on YouTube.  It didn't look appealing from the front, but... read more

Review E. Avatar
Review E.
10/06/2019

5 star rating2 months into a big coffee spill repair and my 2014 MacBook is running strong. Again, very pleased with the quality of service I received on a liquid damage mail... read more

Bryan C. Avatar
Bryan C.
9/29/2019

5 star ratingI had the pleasure of visiting the Rossmann Repair Group in NYC one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro,... read more

Jerry D. Avatar
Jerry D.
9/05/2019

5 star ratingNever wrote a review on Yelp, today I have no choice but to write one. And I'm glad my first ever given review is a 5 star, because Rossmann Group... read more

Danny F. Avatar
Danny F.
8/27/2019

5 star ratingEven though they could not repair my laptop, top-notch service. Great communication, very honest and up-front about expectations for repair. Kept to their word and did not charge for the... read more

Zach F. Avatar
Zach F.
8/26/2019

Call or Visit Us

(347) 552-2258

Monday-Friday – 12 PM to 8 PM

Saturday-Sunday 12 PM to 4 PM

186 1st Avenue

New York, NY 10009

WE CAN FIX YOUR PROBLEM