Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
Macbook Repair Austin by Rossmann Group

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
5 star ratingWell informed and friendly staff, great service. Thanks.
M Lane Avatar
M Lane
12/17/2021
Honest , let’s you know upfront what costs and issues are with your repair . This puts them in front of every other business for turnaround time . Pricy but... read more
Carl Harbaran Avatar
Carl Harbaran
12/17/2021
5 star ratingEven though they could not repair my laptop, top-notch service. Great communication, very honest and up-front about expectations for repair. Kept to their word and did not charge for the... read more
Zach F. Avatar
Zach F.
8/26/2019
Provides excellent service to the community, and is like a mentor to me.
Dylan Green Avatar
Dylan Green
10/21/2019
I haven't purchased repair services from these folks, but I have received some of their merchandise in the past through friends who were able to stop by the store for... read more
Sean Smith Avatar
Sean Smith
12/17/2020
He tells it like it is
Dan Rudder Avatar
Dan Rudder
12/17/2020
Very trustworthy. Ps. How do I donate a dollar?
X Avatar
X
11/26/2022
Polite, attentive, and fast to fix my problem. Saved my life.
Kristen L. Rouse Avatar
Kristen L. Rouse
1/21/2016
My wife's mac screen stopped working in Indonesia. No matter were we took it, it was 600 USD to fix. Well, I have been watching Louis for a... read more
Richard Rivera Avatar
Richard Rivera
11/21/2019
Fast Shipping and EXCELLENT Customer Service! Thanks again for the excellent service on my new Desoldering Station, Louis!!
Robert Cranston Avatar
Robert Cranston
3/21/2019
I sent a replacement board I got from ebay and I got to watch the repair live. It was a nightmare repair, yet Louis was able to tackle the... read more
Derek Cantrell Avatar
Derek Cantrell
1/21/2019
love this store !!!!
isaaq long Avatar
isaaq long
5/21/2019
5 star ratingFor the sake of objectivity, my rating ONLY reflects the quality of the work as requested, however, be warned that the customer experience is a different story.I brought in an... read more
Andrew C. Avatar
Andrew C.
2/15/2022
fantastic work done here. A+ business
Frank Méndez Avatar
Frank Méndez
4/21/2019
My client went to a Genius bar and was told he needed a new logic board and it was going to be about 800 dollars. I sent it to Rossmann... read more
Jeffrey Wheeler Avatar
Jeffrey Wheeler
1/21/2018

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

Email, Call, Live Chat or Walk Into Our Store.  We Want to Hear From You!

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Top Reasons To Have Your Repairs Done By Us

We stock our parts, so that means that you save time.

Our pricing is fair.

We use grade A+ parts.

We can repair motherboard component level issues.

We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
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