Reviews
We’ve never offered a discount for a review, and they’re awesome anyway.
We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.
Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.
Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.
You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.
We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.
We treat people right, and you’ll see that wherever you read about Rossmann Group.
The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
The best Google rating of any business in Macbook repair
The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
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Louis is fantastic, humble and honest man.read more
Andrzej R
12/17/2021
Excellent, honest and leading class service. ????????
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Delta
6/21/2019
One of the best for a very good reason.
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Austin Hermez
1/21/2019
Best repair i have ever seen and to be ever seen👍😀
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Wolf Beeckman
12/17/2020
Most people know me as a computer "genius" for the last 20+ years but Louis is probably about 10x better at fixing them than I am, and operates under the same principals that I always have. Specifically and most importantly, not ripping the customer off like every other place I've ever worked at or known of.
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Tom Furbish
6/21/2019
Videos, instilled a lot of confidence in the Group. Sent in Computer for repair. Was given options. Good follow up. If I ever buy another Mac I will only let Rossmann group work on it whether or not its covered by Apple. I am very pleased. I wish Louis and his group all the best.
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Mark E Pugliano
12/21/2019
I consulted Rossmann Repair Group for data recovery services. A new IT client was recently referred to me, because his main computer crashed and his business database went offline as a result. It turned out that the computer crashed because its main storage, a 500 GB Solid State Hybrid Drive, failed. That part was easy - replace it with a new 1 TB SSD and reinstall Windows along with the software he uses. However, the data on the SSHD was critical and would have meant serious problems for his business if he didn't get that back. That's where Rossmann Repair Group came in. I was already familiar with them given Louis Rossmann is one of my many subscriptions on YouTube, so I figured giving their Data Recovery Services a try. This proved to be a very wise choice! They identified exactly why the drive failed, and they recovered the data in expedited fashion. My client was very pleased. Keep up the good vibes!read more
Shomari Hohn
12/17/2020
A business with skill and integrity rarely matched in this day and age.
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Jules bianciardi
12/17/2020
Honest business, honest workHighly recommend this shop.
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Gobert 1999
12/21/2019
My 2017 MacBook Air had trouble turning on during the pandemic in May, so I took it to an electronics store in Boston due to all Apple stores closed. They didn’t know what was wrong and suggested most likely I had to change the motherboard which would’ve costed ~$500! That’s almost the price of a new MacBook! My brother recommended me Rossmann, because they are reasonably priced and if anything they would repair the motherboard rather than replace it. I had to come to New York for my dog’s surgery, so I also brought my laptop in. It took about 30 minutes and turns out it was a connection inside that needed to be cleaned. Nothing to do with the motherboard. They were super humble and helpful. I would recommend them to all my friends. They are a lifesaver. ❤️❤️
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Jessica Cheng
12/17/2020
If you take your laptop to ANY shop, chances are they will charge you SOMETHING. Not the case with the Rossman Group, who are as honest as they come. I thought my logic board needed repair. Brought it to the RM group. They checked over the laptop (all kinds of testing) and let me know there was no diagnosable issue with the laptop, and I could pick it up free of charge. Highly recommend the Rossman Group.
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jeffrey Wilde
5/21/2019
Amazing Store — keep up the great work!
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Sven Mayer
5/17/2022
people who care
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Saksham Goyal
12/17/2021
Great service
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Ali Najmaldin
1/21/2017
Neat Stuff.
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Lyle Folsom
12/21/2019
Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair ServiceEmail, Call, Live Chat or Walk Into Our Store. We Want to Hear From You!
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Top Reasons To Have Your Repairs Done By Us
We stock our parts, so that means that you save time.
Our pricing is fair.
We use grade A+ parts.
We can repair motherboard component level issues.
We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.