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We’ve never offered a discount for a review, and they’re awesome anyway.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
Macbook Repair Austin by Rossmann Group

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
Keep doing good work bro
Anthony Avatar
I had a macbook pro that I was going to toss. It was out of warranty and Apple wanted an insane amount of money to fix it. At their price... read more
Trevor W Avatar
Trevor W
You got to keep an eye on that pp3v42 hot.
Jon Alexander Avatar
Jon Alexander
5 star ratingThese guys are the most honest guys in NYC. Oh and they also fix your stuff great!
Kevin Dibb Avatar
Kevin Dibb
5 star ratingI came here based on the Yelp reviews and I was not disappointed. My 15 inch MacBook Pro laptop had been flooded with water. I realized Rossmann Repair Group is... read more
Simon M. Avatar
Simon M.
Found Rosamann Repair on YouTube, I decided to ship my laptop to them from Texas. They fixed it faster than I expected, and cheaper than I expected. Had my laptop... read more
E Tez Avatar
E Tez
Place was great! I went in with a clearly injured Mac Book and they told me point blank it wasnt worth fixing, the Mac was opened and diagnosed properly. ... read more
Fatima A Avatar
Fatima A
Great service
viorel d Avatar
viorel d
Pro board repair! They can fix anything from a touchbar muchbar to a mac book! Dont delay, get a repair today.
BlueSn00w Avatar
Much appreciated. Thanks Rossmann!
Bryce Burnet Avatar
Bryce Burnet
5 star ratingMy iPhone wasn't charging anymore. We happened to be by the Apple store so I went in to see if they could fix it. I anticipated a high bill but... read more
Christopher Matthews Avatar
Christopher Matthews
5 star ratingLouis is a super nice guy! Since I don't touch MAC hardware I have everyone send their PCs off to him. They are so happy that they come back to... read more
Jared Tarbox Avatar
Jared Tarbox
Sent my Mac for a water damage charging port and the transaction was transparent I’ve received a proposal and my computer is living again after Apple told me it couldn’t... read more
Yurisbel Jimenez Bermudez Avatar
Yurisbel Jimenez Bermudez
Louis Rossmann is one of the most sincere and skilled people in this field, his YouTube videos are excellent and he proves that there are people in the repair business... read more
Kyle Leandres Avatar
Kyle Leandres
5 star ratingWorld-class Mac repair service. If you want it done right and fast, this is the shop. Rossmann Repair had my damaged Macbook Pro screen replaced and ready for pick up... read more
Ron Link Avatar
Ron Link

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
Saturday 12 PM to 4 PM
2410 San Antonio Street
Austin, TX 78705

Email, Call, Live Chat or Walk Into Our Store.  We Want to Hear From You!

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Top Reasons To Have Your Repairs Done By Us

We stock our parts, so that means that you save time.

Our pricing is fair.

We use grade A+ parts.

We can repair motherboard component level issues.

We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
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