Reviews
We’ve never offered a discount for a review, and they’re awesome anyway.
We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.
Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.
Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.
You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.
We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.
We treat people right, and you’ll see that wherever you read about Rossmann Group.
The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
The best Google rating of any business in Macbook repair
The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
The Rossman group has been a considerable help to us in improving our services to our customers. Louis is an outstanding technician. Thank you
Flipping Computers
1/21/2019
Three are awesome! The keyboard on my MacBook Air was malfunctioning and I was prepared to have it replaced. When they opened it up they found some corrosion... read more
Yaacov Simon
9/21/2019
Great service. Great people. Great turn around time. Went there with my dead very old mbp, and got it back in full working order the next day. 
Sanjaya Jha
12/17/2021
Best apple TPRS in Austin
Dave
1/21/2019
I've never been there, but I just called them up and just told them how much I appreciate how pro-consumer they are.. I really should have mentioned the rest of... read more
John Boy
1/21/2019
I found out about the Rosman group when I was having trouble with my laptop fan and I went to the apple store and they said there was an issue... read more
Rosa Rubinstein
1/21/2018
Legit.
Bryce Little
12/17/2021
Great service
Muhammed Alshehhi
10/21/2019
Easily a five star company. Excellent service, truth, honesty, transparency, all the things that you'd want from a business.
Jonathon
12/03/2022
Great owner and respectable business.
Chris Fields
4/21/2019
They were really quick and good prices. Friendly staff
Nursima Donuk
8/17/2022
I sent in an external hard drive that bricked on me. Its a drive I plug in once a year, dump phone videos, photos, and then back on the shelf... read more
Jason Burzynski (Baker)
12/17/2021
Awesome youtube videos. Awesome customer service. We need more small buisness in this country where you actually are cared for and about unlike other major retail corporations.. 
BuDz
12/17/2020
I took my old and dead Macbook Pro 17inch 2009 to these kids and they put the old guy back on the road again and now it is working even... read more
Renato Ciardi
12/17/2020
In the device repair community,we respect Louis Rossmann 'expertise and professionalism.If we are unable to repair a device we know we are covered because they provide us their advice... read more
Freedom Tech.
1/21/2019
Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair ServiceEmail, Call, Live Chat or Walk Into Our Store. We Want to Hear From You!
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Top Reasons To Have Your Repairs Done By Us
We stock our parts, so that means that you save time.
Our pricing is fair.
We use grade A+ parts.
We can repair motherboard component level issues.
We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.