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Do data recovery companies look at your files?

At Rossmann Repair Group, we're aware that when it comes to entrusting someone with your personal or business data during recovery, privacy policies only go so far. What truly matters is the culture of the company handling your sensitive information. Our ethos, deeply ingrained in every team member by our founder, Louis Rossmann, places a premium on respecting and protecting client privacy.

Cultural Commitment to Privacy:

  1. Culture Over Policy: While privacy policies are essential, we believe they are secondary to the culture that pervades a workspace. Policies are written documents that guide behavior, often copied & pasted from internet templates. It's the EULA you click accept to without reading when you install software or sign up for a new cellphone plan; it serves a purpose, but it just doesn't matter the same way culture does.

    The culture & environment created by Louis Rossmann is what governs our company's actions. It’s a culture where it’s inherently understood that sifting through a client’s personal files is not only against our practice; but a shameful violation of trust, worthy of shame, scorn and ridicule.

  2. Privacy as a Core Value: Privacy isn't just a policy at Rossmann Repair Group; it's part of our identity. It’s as core to the Rossmann brand as our commitment to quality service. This value is exemplified by Rossmann Repair Group's owner, who has been a staunch advocate for the right to repair and the importance of personal privacy in the technological domain for many years.

  3. Building a Proper Environment: Our workspace is not just busy; it's built on a foundation of mutual respect—respect for each other, our craft, and most importantly, our clients. The idea of prying into someone's personal or professional life is antithetical to the spirit of our company. We foster an environment where these actions aren't just discouraged, but viewed as dishonorable.

  4. Empathy and Trust: We approach every data recovery case with empathy, knowing that behind every device are stories, memories, and potentially critical business information. This empathy translates into trust, a fundamental component of our relationship with clients. We aim to reinforce that trust by ensuring absolute discretion throughout the recovery process.

  5. Transparency and Assurance: To align our actions with our words, we maintain transparency with our clients. Anyone entrusting their devices to Rossmann Repair Group can rest assured that their data is treated with the utmost respect. Should our clients desire it, we are open to signing non-disclosure agreements that legally bind us to our word.

In conclusion, while privacy policies are a necessary aspect of the data recovery business, they are merely reflections of the deeper company culture at Rossmann Repair Group—a culture where respect for privacy is paramount, set by the tone of Louis Rossmann's principles. We are more than a service; we are a team that understands the importance of personal dignity and integrity in every aspect of our work. That’s why, when you seek our services, you're not just getting a solution to your data recovery needs; you're also getting a commitment to privacy that has been a cornerstone of our brand for a long time.

Check out a real data recovery below!

If you’re feeling curious, watch our process.
Have a failed external USB drive? We can by-pass the USB on your drive and go straight for your data!
Stuck heads? No problem! We have the tools and the clean room to un-stick your heads..
We can do clean room data recovery on premises when necessary.
Inspecting a 6 head stack from a donor drive before it goes into the patient.

Top Reasons To Have Your Repairs Done By Us

We do all data recovery in-house at our repair workshop location.

Our pricing is fair.

We do not pay for expensive adwords & affiliate marketing, which is why our pricing is fair!

We provide you with a no hassle free estimate.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

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Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

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