Backlight gave out on my macbook air after spilling water on it, the guys at RRG pretty much got my computer in and out within ~2 days, and back to me within the week. Can't stress enough how important it is to NOT give apple more money and instead help out the real pros.

Friendly, understanding, communicative, and efficient. Thank you for the work you did on my water damaged MacBook Air!

I have a water-damaged 13" MBPro, and was looking for help. When I called, they were SUPER-knowledgable and actually gave me the advice NOT to repair my old and not-very-valuable computer. Rossmann could have just taken my money, but he gave me a lot of direct, in-depth and helpful information for nothing more than a thank you.In the event that I have something worth repairing, Rossmann will be my first stop.

These are the ones to trust- forget apple! First of all, their email response to my inquiry was extensive and in depth. Someone really took the time to analyze my situation and give me their expert advice. I brought it in for a diagnostic and found the LCD needed to be replaced from water damage. They were extremely honest and actually advised me against fixing it (turning away business!)-that’s when you know they’re trying to help the customer. I also search elsewhere for pricing on an LCD replacement, and they are the cheapest I found. Even if they weren’t, I would still pay more to have them work on my devices. They also have 3 awesome cats for moral support. Everyone was extremely kinda and helpful. Top quality service. I will take my devices here and recommend them from now on! Thanks guys!

Nice Honest business. Apple told me it would be $1,600 to fix my laptop due to spilled water without touching it. Brought it here and was quoted $450. Luckily it was a smaller repair and walked or passing under$200. Was a little dustier than when I left it, and they took care of it before I left.

These guys saved my life. Nowhere else in NYC would even attempt to repair my water-damaged laptop while trying to preserve the invaluable data on it. Rossman executed flawlessly, and even charged me $250 LESS than the original estimate. I won't even consider taking my computer anywhere else from now on, and you shouldn't either. Ultimate no brainer.

I had the pleasure of visiting the Rossmann Repair Group in NYC one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro, a bad hard drive and possible data transfer. Louis Rossmann greeted us immediately and was very friendly and patient. He told us exactly what the problem was and said that the Macbook Pro was beyond repair due to bad GPU connections. In fact he saw this as soon as he turned it on, he could detect very faint lines on the screen which indicated this issue. He was very honest about this, he said that some places would get it to work for a while by heating it up and charging a few hundred dollars, but that the repair would not last long and it would certainly fail again.My friend asked him if he could transfer the data from the Macbook to a Mac Mini so it would work like the Macbook. He said he could and it would take a couple of days. We returned a few days later to pick everything up. The cost was very reasonable and my friends were very satisfied with the service. He gave the bad HD back to us, said it would require sending to a recovery center. Just honest. No ripoffs.In this tech repair industry, dishonesty is very common since tech people know the average person has no clue about any of this technology and there is almost no chance they would know if they are being fooled or how much the repair is really worth. I know this well since I also do computer and electronics repair and support myself and I know how easy it would be to fool customers left and right! I don't do this and I highly appreciate other tech experts who aren't tempted to profit from people's trust and innocence!So in summary, if you don't want to get ripped of and lied to, and are looking for a highly competent reliable technician, make sure you go here with your Mac equipment. If you like, you can stop by an Apple Genius bar first for a good laugh, while they give you the wrong diagnosis, quote you an insanely high repair price, and try to convince you to buy a whole new unit.Finally, if you want to be amazed, look for Louis Rossmann on YouTube and watch some of his videos where he shows exactly how he repairs the "unrepairable" and inspires many others to do their own repairs, start their own repair businesses and with his tireless entrepreneurial positive attitude even motivates disillusioned young students to not give up on school and go to college! (In fact one student said he was about to give up on education but after watching Louis on YouTube he made the decision to enter Med school! Now that's remarkable!)Louis is such a great guy, that in some cases where the issue is very minor, like a bad cable, he even does the repair for no charge! Try to find anybody who is willing to do anything for no charge these days! (The Genius bar would certainly tell you that your unit has been water damaged, when it wasn't, (maybe was in a humid room which would turn the water indicators red!) and quote you $1000 for a repair that would cost them $7 for the cable)Louis Rossmann is a hero, one of those rare individuals who make positive contributions to individuals and society every single day. I am pretty sure that anybody who gives him a bad review probably either is part of Apple, or considers Apple to be some kind of religious deity.

Sent Rossmann Repair a 5 year old MacBook Air that had water spilled on it and would not boot up. The Apple Genius Bar had stated that with the damage from the liquid it was not worth repairing (too costly / no guarantee it would continue to work). Within a few days I received a notification from Rossmann that it had been fixed and I only owed $25 for return shipping. Turns out just a cable to the trackpad/keyboard needed to be replaced, which Rossmann did at no cost to me. So for $41 ($16 to ship there, plus $25 for return), I now have a working MacBook back in hand! Highly recommend Rossmann Repair for all of your Apple repair needs.

Well Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined when they told me the price difference for a brand new macbook pro and the price to repair the one I currently possess. Now they said 755 for water damage, and honestly I was at my wit's end. Until I saw their vid, from one to another, I went to the store explained my situation in detail. Price, probable damage, and others, with a fair price. Well I'm writing from said mac, paid less, it was less severe than what Apple thought and I was satisfied completely by Rossman Group's service. I would recommend them to all of my family/friends. Thank You once again.

This is my second time sending my laptop for a repair. Liquid damage the first time and this time a broken screen. They are reasonable with prices (Apple quoted me the price I paid for the laptop!!) I was nervous at first, shipping it from Wisconsin but everything worked out great both times!!!

Best group of skilled professionals under one roof won’t BS or car salesman you Straight to the point honestly and freely gives you knowledge and explanation on everything. There awesome fixed my MacBook Pro that had heavy water damage. Just awesome people. Cam the technician that answered the phone was super helpful nice and cool guy. Thanks Cam!

I've been coming here for the past year or so for all my mac repair needs. They're so honest and great with their services that they really deserve the incredible ratings. I brought in one of my computers for water damage- when I took it to Rossmann's, they truthfully told me that the cost of fixing the computer would outweigh the benefits of buying a new one, and even advised me on the best models of macs and PCs to consider! I'll be taking all my mac repairs here and telling my friends to do the same :)

Spilled smoothie on a brand new two week old Airbook. Apple repair was going to be $1100. Bought new Airbook but couldn't throw out damaged one. A few months later learned of Rossmann Group through You Tube video. They fixed for $350. My son now has an Airbook that has been perfect for 2 years.

This is my second time sending my laptop for a repair. Liquid damage the first time and this time a broken screen. They are reasonable with prices (Apple quoted me the price I paid for the laptop!!) I was nervous at first, shipping it from Wisconsin but everything worked out great both times!!!

I accidentally spilled soda on my 2014 MacBook Air, and it completely shut off. The good old “stick it in rice overnight” remedy didn’t work.. A friend recommended this place to me so I mailed my laptop to NY from the south. I only have positive words for this place — great communication, quality work done, very transparent about their process, costs, repairs, etc. Everything is VERY reasonable and done in a timely manner. The team does a very thorough checkup to make sure everything’s working before they securely package it up and send it back to you. They also ship it back to you for free!! They’re obviously very specialized and only fix the necessary parts whereas Apple just replaces everything and practically charges you the rate of a brand new MacBook. Highly recommend this place!! If I break another one of my Apple products again, I’ll definitely send it back here.