Initial Consultation: When you reach out to us, we begin with a detailed consultation to understand the nature of your data loss. Is your issue logical, or physical? Are your heads stuck or bad? Is your phone's motherboard at fault or is it just a dying flex cable attached to it causing random reboots?
We take this time to explain our in-house process and set realistic expectations based on the specific issues your hard drive may be facing.
Evaluation: Next, our skilled technicians conduct an evaluation of your device. This is a critical step where we diagnose the problem. Using state-of-the-art tools and methods honed in our lab, we're able to identify whether the issue is logical (such as corrupted files) or physical (such as damaged components). We make use of everything to figure out what is going on in your case; from microscopes, ACELAB PC3000, Rusolut, and the most important tool of all - the functioning brain of a good technician! :)
Recovery Plan: Once we have enough information to provide an estimate, we formulate a personalized recovery plan. This plan outlines the techniques and tools we will use to recover your data. Unlike many other services, Rossmann Repair Group handles all aspects of the data recovery process in-house. We do not outsource, ensuring that your data remains under the strictest of controls and security protocols.
Data Recovery: Our team utilizes specialized equipment in our lab to perform the recovery. For logical issues, we use software techniques to reconstruct damaged files and extract data. For physical issues, our technicians work in a clean environment to prevent any further damage to the delicate internal components of your hard drive.
Verification and Transfer: After we've successfully recovered the data, we verify the integrity of the information to ensure it's complete and usable. Once verified, we securely transfer the recovered data to a new storage medium of your choice.
Throughout the entire process, we emphasize transparency and communication. We believe it’s important for you to stay informed, which is why we provide updates and are available to answer any questions you may have.
At Rossmann Repair Group, we pride ourselves on providing a data recovery service that's not just effective but done with integrity. By choosing us, you're ensuring that your data stays within the knowledgeable & capable hands of our Austin-based team from start to finish.
By focusing on clear communication, strict in-house recovery processes, and high recovery success rates, we aim to not only answer the question of "What happens during data recovery?" but also to provide a sense of assurance and trust to our customers. Our customer-focused approach, combined with our technical expertise, why we are the top rated shop on Google Maps for what we do - and how we intend to stay there long into the future.
Check out a real data recovery below!
If you’re feeling curious, watch our process.
Have a failed external USB drive? We can by-pass the USB on your drive and go straight for your data!
Stuck heads? No problem! We have the tools and the clean room to un-stick your heads..
We can do clean room data recovery on premises when necessary.
Inspecting a 6 head stack from a donor drive before it goes into the patient.
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.