We’ll look at your Mac the moment you bring it in, and in many cases we can tell you the cost and time frame of repair while you wait. There is no diagnostic fee to look at your Macbook! If you have an issue like liquid damage, you most likely will have to leave it as these issues are too complicated to provide an instant estimate on.
While we do a large amount of business through our mail-in-repair services. We love helping customers locally in Austin with all their macbook repair problems. Bring it in to us and we'll give you an on the spot estimate and peace of mind that we can fix your problem.
Our shop is based on honest business practices. Read more about our values here.
All Other Issues
The above is what we see most. Based on years of experience and know-how, we will be able to fix your MacBook regardless of the issue.
Large Inventory
Due to our large inventory of MacBook parts, you won’t have to wait long to get your machine back. Many times, repair shops will have to order the parts, which delays your repair. This is not the case with Rossmann Repair Group. We carry parts, so you don’t have to wait.
Fair Price
Compared to other established repair centers, our prices are anywhere from 10%-40% cheaper. And compared to Apple? Fuhgeddaboudit! Read about our pricing philosophy here.
We stock our parts, so that means that you save time.
Our pricing is fair.
We use grade A+ parts.
We can repair motherboard component level issues.
Love From Our Customers
Owner is knowledgeable and instills good work ethics in his employees. The repair service is kneecapped by manufacturers that don't share their components or even stop 3rd parties from selling...read moreOwner is knowledgeable and instills good work ethics in his employees. The repair service is kneecapped by manufacturers that don't share their components or even stop 3rd parties from selling replacement parts. But if a board component is unavailable the staff make do with recycled circuit boards (good for the ewaste problem). Unlike at big corporate stores Rossman doesn't have punishing policies like demanding to erase the customer's data even if it's not necessary, or replacing whole circuitboards when just one component needs replacing.read less
Robert V.
9/06/2022
My USB-C MacBook Pro recently stopped charging. The local Apple Store wanted to replace the whole logic board, which was expensive and would have lost all my data. I asked...read moreMy USB-C MacBook Pro recently stopped charging. The local Apple Store wanted to replace the whole logic board, which was expensive and would have lost all my data. I asked them if it was the charging circuit and they specifically said "no". I mailed my Mac to Rossmann, and they correctly identified the problem as being the charging circuit after all. The repair was cheaper than Apple, was just as fast, and (because it didn't require replacing the logic board) I got to keep all of my data. Overall I couldn't be happier. I used the prepaid shipping box they sell, and the service was smooth and fast.read less
Christopher Waltham
12/17/2020
These guys are LEGIT! Don't waste your time with anyone else. I had water damage in a newer iphone and had YEARS of pics which were not backed up. I...read moreThese guys are LEGIT! Don't waste your time with anyone else. I had water damage in a newer iphone and had YEARS of pics which were not backed up. I was given a cost and time estimate reflective of what was on their website. Their service exceeded the high-points of both estimates. It was definitely not a drop-in the bucket cost, but worth the service. I was notified 24 hours later that my data recovery was complete. Unfortunately, my phone was not repairable but that didn't matter much to me anyway. Great service with these guys and glad to find them locally as well. If you're not in NYC- they will coordinate with you.read less
Marlene Leekang
12/17/2021
Apple should thanks them.Apple should move them to a better location, bigger place and properly give them the tools and resources so that they can be at 110%Cant stand Apple...read moreApple should thanks them.Apple should move them to a better location, bigger place and properly give them the tools and resources so that they can be at 110%Cant stand Apple products but it is great to have people that can put sweat and tears to give you top level services even when they are being held down by corporations like Apple.You can rest asure they will try everything to have your Apple product see the light of day again.100% recommend this place. But I also recommend to stop spend money on Apple if they keep sticking to you.Best place to recover your DataMy 2 cents.Salvador Pelaezread less
Salvador Peláez
9/21/2019
Extremely knowledgeable staff that care about fixing your device for far less than it would cost to replace it. Don't act like a jerk in here just because you are...read moreExtremely knowledgeable staff that care about fixing your device for far less than it would cost to replace it. Don't act like a jerk in here just because you are frustrated that your expensive machine is broken. The lady in front of me literally had her problem diagnosed (case opened, board examined, hard drive and ram tested) for free, mind you, only to discover that the issue was just her broken charger cable. She was complaining that they didn't contact her promptly during the Thanksgiving holiday. She was acting anxiously and kept trying to blame them until she found out she didn't owe them any money; then she ran out. Don't act like that. These are smart people that are trying to help you.read less
Benjamin Valkai
1/21/2018
I consulted Rossmann Repair Group for data recovery services. A new IT client was recently referred to me, because his main computer crashed and his business database went offline as...read moreI consulted Rossmann Repair Group for data recovery services. A new IT client was recently referred to me, because his main computer crashed and his business database went offline as a result. It turned out that the computer crashed because its main storage, a 500 GB Solid State Hybrid Drive, failed. That part was easy - replace it with a new 1 TB SSD and reinstall Windows along with the software he uses. However, the data on the SSHD was critical and would have meant serious problems for his business if he didn't get that back. That's where Rossmann Repair Group came in. I was already familiar with them given Louis Rossmann is one of my many subscriptions on YouTube, so I figured giving their Data Recovery Services a try. This proved to be a very wise choice! They identified exactly why the drive failed, and they recovered the data in expedited fashion. My client was very pleased. Keep up the good vibes!read less
Shomari Hohn
12/17/2020
Very friendly, thorough, easy to get in touch with, and respond quickly in addition to fantastic work. I ended up spilling some water on my Macbook Pro that wasn't even...read moreVery friendly, thorough, easy to get in touch with, and respond quickly in addition to fantastic work. I ended up spilling some water on my Macbook Pro that wasn't even a year old at the worst time possible (when I needed my laptop and the things on it most). I went to Apple and they quoted me $1400 and an additional 500$ for data recovery regardless of whether or not it was needed. Naturally, my things don't even get damaged in the same way other laptops do and my logic board was done for. Louis took a quick look at it the day I brought it in and said that the hard drive doesn't seem to be affected (something apple wanted to charge me $500 for). They kept in contact with me every step of the way. They got me a great price to replace the board and trackpad for half of what Apple wanted. Thank you, Louis and Steve. I hope I don't have to be the one to bring anything else to you guys, but if I do, I know where to go. Will definitely refer people. I'm also really enjoying the YouTube channel. Thanks again!read less
Michael Arustamyan
1/21/2017
My company recently sent a clients MacBook Pro to Rossmann for repair. While the MacBook was not repairable, they were very quick to diagnose the device and recover all...read moreMy company recently sent a clients MacBook Pro to Rossmann for repair. While the MacBook was not repairable, they were very quick to diagnose the device and recover all the data for us! Quick, clear communication, and on the ball with shipping and taking care of us! Look forward to using them again in the future! Update. 12/3/2020 I have recently sent a MacBook Air that was not booting. In less than a week, I had it sent, and returned working perfectly! As always, great work, thank you very much!read less
Shawn Suter
12/17/2020
These guys saved my life. Nowhere else in NYC would even attempt to repair my water-damaged laptop while trying to preserve the invaluable data on it. Rossman executed flawlessly, and...read moreThese guys saved my life. Nowhere else in NYC would even attempt to repair my water-damaged laptop while trying to preserve the invaluable data on it. Rossman executed flawlessly, and even charged me $250 LESS than the original estimate. I won't even consider taking my computer anywhere else from now on, and you shouldn't either. Ultimate no brainer.read less
Christopher S.
1/10/2021
Louis Rossmann is as real as it gets man. The sheep may not be of your average sheep's color, but he's the real deal. He knows exactly what he is...read moreLouis Rossmann is as real as it gets man. The sheep may not be of your average sheep's color, but he's the real deal. He knows exactly what he is doing and he's the full sheep. Not half the sheep, but the full legit sheep. You can't go wrong with Louis Rossmann. Don't delay, ship your Mackbook to Rossmann Repair Group today. Get your data recovery needs, your PP3SHEEP HOT repaired, liquid damaged keyboards (including those beautiful butterfly....wait a second... I wouldn't classify those as keyboards...) screens, and all sorts of... fuses....missing a screw? Perhaps a short screw for those short holes? Rossmann Repair Group has everything you need. But seriously, this place will fix all your sheep related needs!read less
Just R.
6/18/2019
Super helpful and friendly team- even tho they could replace my hard drive bracket they inspected the machine and hdd free of charge.
J M Goodwin
1/21/2018
This is literally the first review I've ever written, and these guys absolutely deserve it. I had a hard drive fail after it was connected to a bad power supply...read moreThis is literally the first review I've ever written, and these guys absolutely deserve it. I had a hard drive fail after it was connected to a bad power supply and fried itself. I basically lost 6+ months of work and was devastated. I sent the drive Rossmann Repair and they managed to recover all of the data I lost, and sent it to me on a new 1tb external drive. Also important to note: when I sent the drive in the company was in the process of moving to a new store location. Because it took a couple weeks extra for them to get to my drive, they waived the cost of the 1tb external my data was copied onto which was SO nice of them. I am so incredibly thankful, and would highly suggest going through Rossmann Repair if you need an affordable alternative to something like Drive Savers. Again, thanks guys. You rock.read less
Matt Nemecek
12/17/2020
I used Rossmann Repair Group as a mail-in customer in the past. They are the best of the best. They are honest and incredibly skilled. I had some hard to...read moreI used Rossmann Repair Group as a mail-in customer in the past. They are the best of the best. They are honest and incredibly skilled. I had some hard to replace videos on a MacBook that went bad and they got in there and managed to get my data back. Saved me a few weeks of edits and the prices are reasonable - its not the cheapest but its clear that the quality of the work being done. I hope that Rossmann Repair Group can expand into more lines of repair - I'd love for Rossmann Repair Group to end up being the place to bring anything worth saving with an electric cord or a power brick. Rossmann Repair Group also has free sessions where you can bring anything in and they will help you repair, solder, reflow and diagnose anything you can carry in.read less
Mick R.
12/13/2022
Love it .... they are so nice always helpful... i was struggling looking for some hard drive repair...finally found them thank god ..thank you guys for everything
Fabiola Paredes
12/17/2021
Great place. Prompt service. Went in for data recovery and was dealt with quickly and without bs. Fair pricing on the service.
EPHiiOS
12/17/2020
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
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We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.