Industry-Leading MacBook Repair

They are the best, they fixed my computer, which I thought it was a lost case! I spilled coffee on my MacBook Pro, it was a lot of coffee! I took it to an apple approved repair shop and they told me that it was going to cost me more than a new computer, and that I should consider it a total loss. At this point I had no warranty, I did not buy a protection plan, and the computer was only 1 year old. At least I needed to recover my data, and this apple approved place told me it was going to be $2,100. I decided to ship my laptop to the Rossmann Repair Group, and they did an amazing job communicating with me about any updates. They estimated to repair it for $700, and then told me it was only going to cost me $425. I was very happy. They shipped it back for free, and now I have my computer working "almost perfectly" (some keys are a little sticky, and the mouse pad a little sensible), but I have all my data, which I immediately saved into an external hard drive. I highly recommend them.

Went their two weeks ago to get a hard drive upgraded because I had some difficulty upgrading the hard drive to my Macbook Pro 2015 myself because some of the screws were stuck and stripped, I asked a previous local Mac repair shop around the same area how much they would charge to put the hard drive in for me they quoted me $150. While Rossmann Group did it for free. Please if anyone gets a free service from Rossmann Group please tip generously because it isn't cheap running a business in Manhattan.

ROSSMANN GROUP SAVED MY 2010 MACBOOK PRO! My 2010 MacBook Pro was on it's last leg. It had gotten to a point where it would shut down & restart 3 times within 10 mins of use. I had replaced the memory & upgraded my hard drive, neither of which fixed the incessant kernel panics (shutdown-restarts). In my desperation to save my really old computer, I searched the internet for weeks & eventually found Rossmann on YouTube. I watched a lot of their videos & decided to ship my computer to them in hopes that they could fix it by replacing the crap capacitor*. I shipped my MacBook out to Rossmann on a Monday & it arrived in their NYC shop two days later. Rossmann immediately fixed it upon arrival (same day!) & invoiced me. I didn't check my email until Thursday, which is when I paid their invoice & they shipped the computer back out to me. I received my MacBook that following Monday, but had I checked my email on Wednesday, I would have received it on Saturday, just 5 days after shipping it out for repair. The turnaround was incredibly fast & my computer has been running like new with daily use since I got it back a few weeks ago. I'm so thankful I found Rossmann Group's informative YouTube videos about MacBook Pro's kernel panics. The repair was less than 1/10 what a new MacBook Pro would have cost, literally saving me well over $2,000. I'll never take my MacBook to Apple or another shop for repair again, local or not. We are forever Rossmann customers! *NOTE: Even though it's a very affordable & quick repair, the MacBook capacitor issue isn't well-known or something that Apple advertises. Our local computer repair shops weren't even aware of it! I was basically told by 2 local shops that my MacBook wasn't repairable & I needed to get a new computer. Meanwhile, Rossmann fixed it in a matter of minutes! If you're up in the air on whether or not shipping your computer is worth it, I'm here to tell you that it is 100% worth shipping to Rossmann. They're honest (sometimes brutally so) & reliable. If your computer can't be fixed, they'll simply tell you so & you can pay the cost of shipping to have it shipped back to you.

Phenomenal repair shop! My moms Macbook pro 16 with coffee spills was pretty much done for, we were heart broken so much money down the drain, luckily my brother stumbled upon this shop online. They live in Chicago, mind you they took a hige leap of faith to mail it in. Long srory short they fixed it at a fraction of what it would cost -600 bucks! For coffee spills they usually switch mother boards ect and you get a bill similar to the price of the computer. They are super transparent about the process. In todays age very few places you can blindly trust, and why i would highly recommend Rossmans to any one around the country, they literally saved my mom from a $2800 loss, so happy! Months down the line im trying to swap out my hard drive in my 21.5 imac and finding the right tape is tricky. Ive heard heaps of horror story of screens falling off in the middle of the night... Any hoot i called them up and asked them for the info, they not only ready helped me over the phone, they also went ahead and gave me there supplier for the adhesive im looking for! This goes to show what an amazing store this is! Thanks guys you rock!

For the sake of objectivity, my rating ONLY reflects the quality of the work as requested, however, be warned that the customer experience is a different story.I brought in an iPhone Pro Max that wouldn't power on. A common problem with a simple enough fix. This phone has sentimental value to me due to it being one of the first produced. It was a test unit used by Tim Cook himself and still carried his personal collection of over 250GB of traumatizingly nasty adult videos.The Apple Repair center REFUSED to even attempt a repair and offered only a replacement after much debating. OUT OF THE QUESTION, for obvious reasons. I'm well aware of the quality of Apple's products and know for a fact that dropping it into an industrial shredder is not enough to cause irreparable damage, as they claimed.Ordinarily, I would never bring an Apple product anywhere but an authorized repair center. I am strongly opposed to allowing untrained personnel to risk their lives fumbling around with the internals of such a device, and aside from that, they're unlikely to even be capable of comprehending the intricacies of the design. Without highly specialized tools and training, these amateurs pose a significant danger to not only themselves, but those around them, and to some extent, society as a whole. But I had to make a rare exception.Rossman repair group came recommended by some of the less scrupulous Apple fans I know, so that's where I went.Upon entry, as any discerning iPhone owner would, I looked around for the tell-tale signs of forced labor, underage workers, and a volatile undercurrent of resentment among the employees. Those are the marks of a shop owner that truly understands Apple's methods. Disappointingly, I found none.When they finally noticed my arrival, the desk worker pointed to my companions and said "we don't serve their kind here!" When I requested clarification, he replied "You can come in, but your droids will have to wait outside." I found this odd and somewhat discriminatory, and still to this day don't know how he was able to tell they were Android users. While I try to be tolerant and open minded, they are indeed lesser forms of life so I complied and sent them outside.I described my predicament and deposited the fragments of my phone on the desk. He took it to the back where his co-workers gathered and seemed to discuss it at length.I was elated when one of the staff informed me that they could fix it. I thanked Saint Eugene, patron Saint of tradesmanship and customer satisfaction for guiding me here.I watched as they initiated some sort of summoning ritual. They placed the remains of the phone in the center of a circle. Around the perimeter, a camera, a microphone, a Tesla Enthusiast newsletter, and one gallon of Amtech flux were placed, while members of the staff chanted incantations that seemed to imply that a certain person's manhood or lack thereof was dependent on their ability to complete the repair.It was then he appeared, as if he had been present the whole time. Lewis Rosmann himself approached my phone. Lifting the bottle of flux, he began pouring it on the fragmented components. Only the whites of his eyes were visible as they rolled back in his head. He began speaking in tongues as the flux continued to pour from the bottle, now running off the edge of the table.The smell of brimstone overwhelmed me as heat seemingly fueled by Hell fire issued forth from the nozzle of his Atten hot air rework station in his other hand. The flux had by then covered the entire shop floor as an impossible amount still poured from the container. The Mark of the Beast(SAMSUNG) appeared on his forehead. As he began cursing the name of Paul Daniels, the solder started to reflow and the pieces of the phone drew back together and became one.The shop turned silent, we were at that point ankle deep in flux. For a single instant, I saw a black cat, seemingly above it all, observing, as if he alone made the rules that dictate causality, the beginning and the end. Then..."Fan Spin!" There was a blinding flash as the phone's backlight suddenly illuminated. The cat was gone, flux was everywhere.As I regained my wits I asked him to repeat himself."Fan spin," Rosman said as he returned the iPhone, "that's all that matters."I examined the phone, and the fan was indeed spinning, very impressive considering that iPhones don't have fans.I confirmed the device was fully functional and that no data was lost, and asked how much I owed."$138 and your first born," he replied, which I gladly agreed to, because if you've ever gotten a quote from Apple you'd know that's quite a bargain!So, despite using unofficial, even unothodox tools and techniques, they were able to help me out, and perhaps they can help you too.

I would give this place and service 10 stars if I could. I spilled the smallest amount of water on my 2015 Macbook Air space bar (the size of a quarter). It was in perfect condition before that. The computer bugged out and shut down. I went to the Apple Genius Bar to get it looked at and hopefully fixed. Though friendly, they did nothing to actually help and just told me that I didn't get water on the hard drive, but since it wasn't turning on, I needed to buy a new laptop - never again will I go there. A friend I was complaining to suggested Rossman Group, which I wasn't far from so I thought it was worth a trip - and it certainly was! I regret not getting the service guy's name, but he assessed the issue and told me I only needed to replace the track pad cable ($75 + tax), while teaching me some things about hardware along the way (i.e. rice does nothing for liquid damage, Macbook Air's after 2017 are garbage, the screw driver to open your computer safely is a WHIA Pentable 4, etc). I've never been so thrilled to spend $75 before - vs. the $1,100 Apple tried to get me out of me for a new machine. My computer was saved and works perfectly as it should. Could not be more grateful - a miracle on First Avenue!

I would absolutely recommend Rossmann Repair Group. Very professional, and I was able to get everything I needed off of my broken hard drive. There's no question, if you need computer/hard drive help, Rossmann Repair Group is the best.

Amazing technician, I believe the best in Apple repair in the country even better than Apple with the tools and facility they can get of course, Apple makes many problems for third party repair shops. I have learned a lot from his videos and from Jessa Jones at iPad Rehab in Rochester NY. I look forward in learning more from them all. Aside from being great technicians they are very honest which is a good relief from anyone that want's to get anything repaired. I look forward to visiting NYC one day and stopping by the shop and thank him in person. They have also fixed my laptop where I am writing this response on and gave me tips on my external hard drive which is now also up and working!

After years of watching Louis' YouTube vids I had to contact them for a damaged USB drive. I know they work on Apple products 99% of the time. This thumb drive had important documents that could not be reproduced, so I sent it in and they quoted me three times under what My big city wanted. Not to negate the time and work that goes into working on something so small. They are absolute professionals and I will be sending more damaged items in the future. From the time sent to return was exactly 15 days. Absolute life savers.

These guys saved my life. Nowhere else in NYC would even attempt to repair my water-damaged laptop while trying to preserve the invaluable data on it. Rossman executed flawlessly, and even charged me $250 LESS than the original estimate. I won't even consider taking my computer anywhere else from now on, and you shouldn't either. Ultimate no brainer.

I had all of our pictures backed up twice, except for 2017 and 2018. As I was uploading originals to the cloud, my drive died. And there went 2 years, four daughters' middle school and high school memories, and my heart was broken. Two separate repair shops looked at our drive....one of which likely also damaged it further....to no avail. Rossman was recommended by our local guy after he said it was not something he could do. Steve came through. It took time, and patience, and I fully expected for him to give up, but he didn't. He finally fixed it, did it at a price that was way too reasonable, and I now have our memories back. I would unequivocally recommend Rossman. They were honest, fair, and hardworking to the end.

Great experience. These guys know what they are doing and are so honest, it is almost scary. I sent them a hard drive for data recovery and was informed that a recovery might be possible, but was highly unlikely. I watched one of their videos on YouTube and it made perfect sense why. Everyone else wanted to charge me $1300, whether or not they could recover the data. Louis, thank you for what you do, what you represent, and who you are.

I have a 8+ year old MacBook Air, it completely shut off on me and I was devastated since I have a ton of important business files that weren't backed up. I contacted Apple Tech through chat and we troubleshooted with negative results. The Tech set up an appointment with their Apple Store Genius Bar. I went over to the appointment and the individual at the Genius Bar couldn't help me and basically did everything the previous tech over chat had me do. The Genius Bar tech told me there was nothing that could really be done since its considered a "vintage" device. I could try to have it repaired by them but there is a flat rate and there will be a high chance that the data will be lost. I couldn't take that chance and loose the data. One of my friends gave me Rossmann's information. I contacted them and Kevin told me to bring it over. I was there less than 15 minutes, the tech did some minor work and got my MacBook Air to turn on! Also told me there was no charge! I couldn't believe it after coming out of the Apple Store loosing my mind due to the potential data loss! These Guys at Rossmann are truly honest individuals! I am extremely grateful and fully recommend taking any of your devices for service there. THANK YOU AGAIN! Miguel

I was getting an unmountable boot volume error that was just unrecoverable from. It's an old computer that had served me well. It had been SO consistent over the years I had gotten lazy with backups and was nowhere near current. I was given a quote after diagnosis for recovery of data place on a new external drive. I told them specifically what folders to aim for and as it turned out the were able to recover the entire root structure in the format I requested so I just need to copy my old document, video, picture and music files onto a new computer I purchased as a replacement once I got the bad news of its passing. What rocks is that I now have my files back. AND a new external hard drive to use as my backup and a reminder to never forget that lesson. (Can you say automatic back ups?) Thanks Kevin and crew. Oh... and they said it was easier than expected and reduced the quote to reflect the time they saved on the easier recovery.Lastly, they were kind, listened, timely for this kind if work which is very time intensive and had a very conscious "no contact" in and out process that is SO appreciated at this time. Thanks again!!!

They are the best, they fixed my computer, which I thought it was a lost case! I spilled coffee on my MacBook Pro, it was a lot of coffee! I took it to an apple approved repair shop and they told me that it was going to cost me more than a new computer, and that I should consider it a total loss. At this point I had no warranty, I did not buy a protection plan, and the computer was only 1 year old. At least I needed to recover my data, and this apple approved place told me it was going to be $2,100. I decided to ship my laptop to the Rossmann Repair Group, and they did an amazing job communicating with me about any updates. They estimated to repair it for $700, and then told me it was only going to cost me $425. I was very happy. They shipped it back for free, and now I have my computer working "almost perfectly" (some keys are a little sticky, and the mouse pad a little sensible), but I have all my data, which I immediately saved into an external hard drive. I highly recommend them.