Industry-Leading MacBook Repair

I was stressed out studying for my exams and ended up dropping and then spilling day-old soup all over my 6-month old Macbook Pro that cost $2000. The keyboard and then screen stopped working. I sent it to a local shop and they said nothing could be done, but I saw that Rossmann had a mail-in option. I was initially skeptical but sent in my laptop as a last-ditch effort to try to recover my laptop. They responded quickly and told me about what had gone wrong in my laptop, and fixed it so it works now! Plus, the computer is not able to turn off when the lid is closed, so they counted it as unfixable and didn't even charge me for the repair. I paid $30 to rescue a $2000 computer! Thanks so much for being the most decent shop I've ever encountered. I will be returning as long as I own Macs.

Extremely knowledgeable staff that care about fixing your device for far less than it would cost to replace it. Don't act like a jerk in here just because you are frustrated that your expensive machine is broken. The lady in front of me literally had her problem diagnosed (case opened, board examined, hard drive and ram tested) for free, mind you, only to discover that the issue was just her broken charger cable. She was complaining that they didn't contact her promptly during the Thanksgiving holiday. She was acting anxiously and kept trying to blame them until she found out she didn't owe them any money; then she ran out. Don't act like that. These are smart people that are trying to help you.

Went their two weeks ago to get a hard drive upgraded because I had some difficulty upgrading the hard drive to my Macbook Pro 2015 myself because some of the screws were stuck and stripped, I asked a previous local Mac repair shop around the same area how much they would charge to put the hard drive in for me they quoted me $150. While Rossmann Group did it for free. Please if anyone gets a free service from Rossmann Group please tip generously because it isn't cheap running a business in Manhattan.

Simply the email "request a quote" feature was enough for me to come here and make my first ever review. They couldn't even fix my problem due to it being a severe legacy hardware failure, but were quick, upfront and honest about it, even linking me to a work around that will allow me to recover my files and transfer them to a new device or hard drive. There is really something to be said about this quality of service, I would have stuck my logic board back in the oven like an idiot (again) potentially bricking the entire thing forever. Louis, you really know how to run a no nonsense quality business. Thank you From a former Apple fanboy.

Trust the reviews. This place has great customer service, honest pricing and amazing turnaround time. Water spilled on my laptop unbeknownst to me and sat for days. It wouldn't turn on nor charge. I opened it up to find water w/ rust and corrosion and immediately made a Genius Bar appointment then scoured the internet for other solutions since I hadn't backed up my stuff, ever, and didn't want to lose anything. Found the YouTube page much like many others and got an email quote. The next day I took the hour and a half drive because the reviews seemed consistent and I didn't want to hear the bad news I knew I'd get from Apple. Got a brief diagnosis when I got there and later on that night they called and told me it would be an easy fix. Went over pricing with me every step of the way. I had to get a new keyboard, battery and something else I'm not remembering. Total repair cost w/ tax: $598.Dropped off Friday 12/04 for repairs. Picked up Monday 12/07 fixed.Highly recommend for water damage issues.

Received my dead 2010 macbook pro restored with all of the data recovered, thank you guys!

I had a MacBook Air that died. Thankfully, I had watched a number of Louis Rossmann videos on YouTube and thought that his group would be the people for the job. I shipped my laptop off to Austin, within a few hours of receiving it, I was assigned a number and kept up to date on the progress. The laptop was repaired in about three business days, packed, and returned to me as good as new! Had I sent it to an "authorized" Apple repair center, they would have been required to replace the logic board, resulting in a complete loss of data! Thankfully, they know how to actually repair computers! I didn't have to lose any data ... it was all intact! That's a great win! The repair cost $425, which was actually less than the $464 at an authorized repair shop, to replace the entire logic board. For sure, if I have other issues, right back to Austin it will go! My only knock, and it's a small one is that the communication is not great when replying to the service ticket to ask questions. I'm still giving five stars though because 4.75 won't work!

Place was great! I went in with a clearly injured Mac Book and they told me point blank it wasnt worth fixing, the Mac was opened and diagnosed properly. I recieved my Mac more in tact than when I took itin. 10 minutes was how long I waited to get my answer. I also wasn't charged a diagnosis fee. This was my 2nd opinion. The first place said i need to pay $130 just for them to look at it. Well worth my 30 minute drive into Manhattan. Thanks!!!

After having my hard drive crash, I was completely lost on how to proceed. My local computer guy recommended Rossmann. Steve was very professional and was able to make a full recovery of my data in a very timely manner. I am very appreciative of their services and highly recommend them!

Amazing technician, I believe the best in Apple repair in the country even better than Apple with the tools and facility they can get of course, Apple makes many problems for third party repair shops. I have learned a lot from his videos and from Jessa Jones at iPad Rehab in Rochester NY. I look forward in learning more from them all. Aside from being great technicians they are very honest which is a good relief from anyone that want's to get anything repaired. I look forward to visiting NYC one day and stopping by the shop and thank him in person. They have also fixed my laptop where I am writing this response on and gave me tips on my external hard drive which is now also up and working!

GO HERE, no scams & good advice (Spoke with Kevin)! Had an issue with my hard drive, went to a place called Mikes Repair Shop in Chelsea, they were trying to charge me way more. Got a second option at Rossmann, come to find out that the issue was as simple as getting a different cord. Saved me $170 which was what Mikes Repair place was trying to charge + 2-3 day process to get it fixed. Anyways recommend coming to Rossmann 100%!

I dropped my MacBook laptop and was unable to get it to turn it back on. After chatting with apple repair service I was told it was likely an internal hard drive issue and it likely would be a pricey fix. I decided to bring it in to Rossmann to be looked at and they found & fixed the issue within literally 30 seconds. The service and the price here is unbeatable. 10000/10 recommend these guys and will use them for any repair needed in the future.

Rossman Repair Group saved me over $600 to repair my computer!My MacBook Pro stopped charging and I went to Apple to have it repaired. They were going to charge me a flat fee that came up to around $865 to fix whatever was wrong. Unfortunately, their “water damage indicator” was triggered and they didn’t even check to see what was wrong and instead asked for $1200 to replace the whole motherboard, which would have been almost half the price of a brand new computer and I would have lost all of my data. My boyfriend recommended I try out Rossman Repair Group before I decided to just accept paying Apple that much. He watches their repair videos on YouTube! I sent my computer in and they repaired my computer (my logic board was the issue) for $462!!! For less than half of what Apple was asking, I got my computer fixed promptly, received e-mails from a real person, and my computer works good as new!I really don’t write reviews, especially long ones, but I hope that my story and experience helps other people decide to choose this business!

When all others failed, Rossmann did not!!! In January of this year a snow storm knocked out the power at my house and a very important external hard drive of mine was affected. My computer could tell that there was a drive connected but would not read it. All it was doing was making a clicking noise. I made an appointment to a chain electronics and appliance store. They took one look at it, plugged it in, and then handed it back to me telling me that there was nothing to be done to fix it. I made another appointment, this time for a local computer repair company. They had my drive for two weeks but with no luck. They then sent the drive off to a higher repair company that they work with. This company attempted to work on my hard drive for about a month. Eventually, after replacing parts and trying all that they could, they returned it to me, stating that it was lost and could not be recovered. I had given up on the drive. This drive contained all of my photography business back to 2016. Haven't lost so much, I was about to shut down my small business. My wife posted a message to some friends asking if anyone could recommend anything for me. Someone suggested Rossmann. I reached out to them and sent my drive in, not expecting anything but more disappointment. The crew of Rossmann were constantly in touch with me letting me know what was going on with my drive. After some time, they called me to tell me that it would be another month or so because they had to fix whatever the prior company had tried to do. My drive was with them for a few months that I had actually forgotten about it. One rough day at work and just getting home, I received a call from a repair company that was in my phone contacts. I figured it was some construction company wanting to offer me some home remodeling deal. When the guy on the other end told me that they had recovered my hard drive it had completely made my day so much better. I had written it off as a complete loss and Rossmann had saved it all. They set up a time with me to get online and remote connect with them to be able to see my drive in their system and review my files. I was very happy with what I was seeing. They mailed my drive back to me and even contacted me shortly after the delivery date to ensure I got the drive and was happy with it. I couldn't be more pleased. All that was lost was not actually gone and what three other tech companies could not do, Rossmann did!

Highly recommend the mail-in service. I thought my refurbished 2017 MacBook Pro was at the end of the road when the screen and fan died. None of the troubleshooting tricks worked, Apple Support told me I wouldn't be able to fix the laptop OR retrieve my data, and all of the repair shops in my city were wildly expensive. Rossmann Repair Group was recommended to me, and wow. The customer service has been fantastic, they fixed my laptop very quickly, and very affordably. It's running like it used to when I first bought it.