Industry-Leading MacBook Repair

I just got my Macbook Pro back from RRG. I have to say I was overjoyed and honestly getting my Macbook Pro back was the one time I felt pure joy in a while. I caught Louis on the phone a couple of the times that I called and he is super nice, incredibly nice to customers. I called in to tell him I wanted rush service and he noted that I approved $45 rush service. I called the beginning of the next week to see what the status was because it had been delivered on Thursday. Louis said they were in the middle of replacing the battery now, and then within the hour I got an email saying it was done. They did not charge me the rush service charge, which I didn't realize until after I paid and it shipped, but the was a duplicated repair charge on the invoice that I called and noted to them, which they promptly fixed. This leads me to believe that they waived the rush charge. These guys are awesome and made a daunting experience of being without my Macbook Pro for a week super easy. In contrast-- Geek Squad (Best Buy) said they needed to send it off to Apple for a month, and Microcenter, while I'm very impressed that they were able to do it in store, wanted $500 for the repair, which $300 of that was Apple's charge for the battery, that they're forced to use because they are an AASP. My understanding is they replace the whole backing and not just the battery. But here's the thing-- regardless of both places and even though all my data is backed up on the cloud, I simply did not trust to leave my Macbook Pro with either Microcenter (because they are an AASP only, because they're an awesome store with very capable people) or *shudder* Best Buy. Thank you so much Louis for being awesome, and all the rest of the guys. I don't know who the other guys were I spoke with but everyone was incredibly kind.

My laptop was ruined from water leakage in my bag and I was so worried that all of my data would be gone. I went to Apple and they said to buy a completely new laptop, which is costly. RRG repaired my laptop in A DAY with a reasonable price and I was so relieved. Weeks later, by laptop is working perfectly. I highly recommend this company for electronic repairs!

Amazing staff. Super helpful. Brought in a drive to be recovered. Other places will recover files often times renaming the files in the process. Rossmann group was able to keep the files and the names. Above and beyond grateful.

World-class Mac repair service. If you want it done right and fast, this is the shop. Rossmann Repair had my damaged Macbook Pro screen replaced and ready for pick up less than six hours after drop off. Prior to that, I had spilled a cup of tea on another laptop- they successfully retrieved all data. Their quiet, friendly efficiency is very much appreciated pandemic or not. Great guys and gals.

Simply the email "request a quote" feature was enough for me to come here and make my first ever review. They couldn't even fix my problem due to it being a severe legacy hardware failure, but were quick, upfront and honest about it, even linking me to a work around that will allow me to recover my files and transfer them to a new device or hard drive. There is really something to be said about this quality of service, I would have stuck my logic board back in the oven like an idiot (again) potentially bricking the entire thing forever. Louis, you really know how to run a no nonsense quality business. Thank you From a former Apple fanboy.

Louis Rossmann is as real as it gets man. The sheep may not be of your average sheep's color, but he's the real deal. He knows exactly what he is doing and he's the full sheep. Not half the sheep, but the full legit sheep. You can't go wrong with Louis Rossmann. Don't delay, ship your Mackbook to Rossmann Repair Group today. Get your data recovery needs, your PP3SHEEP HOT repaired, liquid damaged keyboards (including those beautiful butterfly....wait a second... I wouldn't classify those as keyboards...) screens, and all sorts of... fuses....missing a screw? Perhaps a short screw for those short holes? Rossmann Repair Group has everything you need. But seriously, this place will fix all your sheep related needs!

These guys are great! I often refer clients to them for days recovery that requires real skill.

Had a raid 0 array (windows storage pool) (failed 2tb Seagate, and a working 1tb wd blue) recovered last year, it was much cheaper than the $1500 to $3500 Canadian dollars i was quoted by a Canadian data recovery service. the price while expensive was a comparatively reasonable $900USD (about $1100 CAD at the time). they had very good communication with me about the status of my recovery and were extremely professional. the drive they sent back was Very well packaged. I would 100% have a drive recovered by them again if i ever needed to again.

My USB-C MacBook Pro recently stopped charging. The local Apple Store wanted to replace the whole logic board, which was expensive and would have lost all my data. I asked them if it was the charging circuit and they specifically said "no". I mailed my Mac to Rossmann, and they correctly identified the problem as being the charging circuit after all. The repair was cheaper than Apple, was just as fast, and (because it didn't require replacing the logic board) I got to keep all of my data. Overall I couldn't be happier. I used the prepaid shipping box they sell, and the service was smooth and fast.

IGNORE address here, it's wrong but they're not allowed to change it.FANTASTIC place for any macbook, hard drive, etc. repairs. Not the cheapest in town but usually way less than Apple, and no fix, no charge and HONEST.Note, they've MOVED, same owner, manager, staff, parts, equipment, etc.But Yelp won't let them change the address so NOTE new address2410 San Antonio Street, Austin, TX 78705Not sure if the phone number is different but here's the number from current website, 347-552-2258rossmanngroup.com

I would give this place and service 10 stars if I could. I spilled the smallest amount of water on my 2015 Macbook Air space bar (the size of a quarter). It was in perfect condition before that. The computer bugged out and shut down. I went to the Apple Genius Bar to get it looked at and hopefully fixed. Though friendly, they did nothing to actually help and just told me that I didn't get water on the hard drive, but since it wasn't turning on, I needed to buy a new laptop - never again will I go there. A friend I was complaining to suggested Rossman Group, which I wasn't far from so I thought it was worth a trip - and it certainly was! I regret not getting the service guy's name, but he assessed the issue and told me I only needed to replace the track pad cable ($75 + tax), while teaching me some things about hardware along the way (i.e. rice does nothing for liquid damage, Macbook Air's after 2017 are garbage, the screw driver to open your computer safely is a WHIA Pentable 4, etc). I've never been so thrilled to spend $75 before - vs. the $1,100 Apple tried to get me out of me for a new machine. My computer was saved and works perfectly as it should. Could not be more grateful - a miracle on First Avenue!

I consulted Rossmann Repair Group for data recovery services. A new IT client was recently referred to me, because his main computer crashed and his business database went offline as a result. It turned out that the computer crashed because its main storage, a 500 GB Solid State Hybrid Drive, failed. That part was easy - replace it with a new 1 TB SSD and reinstall Windows along with the software he uses. However, the data on the SSHD was critical and would have meant serious problems for his business if he didn't get that back. That's where Rossmann Repair Group came in. I was already familiar with them given Louis Rossmann is one of my many subscriptions on YouTube, so I figured giving their Data Recovery Services a try. This proved to be a very wise choice! They identified exactly why the drive failed, and they recovered the data in expedited fashion. My client was very pleased. Keep up the good vibes!

I've been a fan of Louis Rossman for years. Finally I had a hard drive issue and sent it out to them. They quoted me one price and it ended being less than expected. They repaired the data and recovered it to another drive!!! The customer service was straight forward and no beating around the bush. The helped me get what i need done.

I cannot say enough good things about Rossman Repair Group. Amazing value for the money, outstanding customer service, quick turnaround. If you have a broken Macbook, this is the place to go. A friend spilled water on their Macbook and it wouldn't power on. A local shop quoted them $3500 (!!!) just to attempt to recover the data. So my friend reached out to me and asked if there was anything I could do. I did some homework and found out that this particular Macbook (as with many Macs) had its SSD soldered to the board. So data recovery would indeed be a challenge. But $3500? Ridiculous. After I determined that I could not perform the repair or recovery myself, I came across Rossman Repair Group. While they are in Texas, their mail-in service is clearly a big part of their business, and the estimate for data recovery was literally 90% less than what the local shop wanted - $350 plus shipping. Their online service for setting up the repair and mailing it in was top notch - they have clearly been doing this for a long time. Communication was outstanding, with a tech reaching out every step of the way and clearly describing what was possible, how much it would cost, and how long it would take. Even their terms of service are written in Plain English and not Inscrutable Legalese! $370 later, I got my friend's data back, in a little over a week from the time I mailed the computer out. That price included the data extraction, the portable drive to hold the recovered data, and return shipping.

I was going to drive by the shop and ask some questions but I decided just to call. Kevin answered the phone and later through an email he sent me some links that would help me out with my old 2009 MacBook Pro. I appreciate the help. Thanks.