Industry-Leading MacBook Repair

My MacBook Air got dropped in a body of water and stopped turning on. After getting a consult from a different group, they referred me here as they didn't have the right parts to extract the data from my hard drive. Initial consult took maybe 5-10 minutes of waiting before they told me they would be able to extract the data and move it to a new location (which ended up being my new MacBook Pro) for $100. This was versus the $750 Apple was quoting me and they would need me to ship my laptop to them (no thanks). Initially told me it would take one day. The following day when I called to follow up, they mentioned it may take another day, mostly I believe because they were busy. After letting them know I needed my laptop for work they were able to accommodate me and get it done that same day. Overall, quick/easy/efficient/good price point. The only downside to their reputable nature is that they are quite busy. Fortunately for me, my issue was relatively straightforward. But for a more complex issue their turnaround time will likely be slower, so make sure you let them know your time frame and get a time quote in addition to your $$$ quote for your own planning. Thanks! Will definitely return (but hope I won't have to).

I was a big fan of Rossmann. I have been watching him on YouTube for years. Naturally, when I was having a hardware problem with my Framework Laptop, I was so excited to be able to use the business owned by one of my heroes. I emailed them in advance since I know they focus on Apple Product repair. They emailed me warning it may take several weeks. I thought to myself. I can wait as long as it takes, I just want my issue resolved so I shipped it out. The issue was after a spill on the charge port the machine would periodically stop charging and need the power cable re-seated. I shipped it out and waited. I even pre-approved like 300 dollars for repairs. I was ready to pay the price for quality work. Finally, they call me to tell me they cannot fix it. They said they observed the issue but saw no signs of water damage and found no shorts on the board and said all they could do was a data backup. I said why would I pay for a data backup of a working drive? They said good point. I pleaded please maybe if you look at it for longer or have another tech check it out you can figure it out. They refused and shipped it back (at cost to me but I knew that going in). I basically gave up. I figured if the legendary Rossmann can't fix it then nobody can. One day a week later I walked past a repair shop in NYC called iFixit. I walked in and told them my story and they seemed super confident they could fix it and would not charge to take a look. Less than a week later they called and said it was fixed 95 bucks please. I was excited and skeptical. I picked it up and paid. I asked what they had done and all they did was clean the motherboard (like ultrasonic cleaning I think). I was worried. There was no way this would be all that was needed, because no way Rossmann's people missed such an easy fix. Well It's been weeks and I can confirm this was all that was needed. My Framework is now fully functional. I am thrilled but so disappointed. Rossmann Repair Group has been the biggest disappointment for me of the entire year of 2023. I seriously hope that my experience was the exception to the rule and that everyone else is having a better experience. My experience was what I expect from Geek Squad at Best Buy. Now I worked for Geek Squad and its great to send your mum or granny to get a virus cleaned and a basic hard drive data backup, but real repairs its not the place you want to go. I thought Rossmann was... I was wrong. iFixit in NYC was the place to go. Finishing the story: I received a call from Rossmann Repair. Initially I didn't take the call. I figured it was going to be an underhanded attempt to get me to amend the review above. When I got a second call several minutes later I figured I would take the call and see what they were going to say. The gentleman that was speaking said they wanted to talk about the review I had left. They wanted to let me know what happened from their side. I was skeptical but already on the phone and to be fair nobody had been unprofessional in their communications with me so I felt it would be rude not to let the man finish. Ultimately he told me that they dropped the ball and that my review was one of the few bad reviews that was justified. He went over in great detail what had happened from their end and why they believed there was no option for repair. He really wanted to convey that they were sorry they let me down that this truly was an anomaly and I believe him. I will be changing the review from a 1 to a 2 star but will not change the contents only add this ending to the story. While I doubt I will be using Rossmann Repair again I do believe they are a capable and professional shop. Edit: I have since received correspondence from Louis Rossmann himself and I truly believe that I am an edge case and that this shop is an amazing place and I just got very unlucky. Thank you Louis. Keep up all the good work you do.

When all others failed, Rossmann did not!!! In January of this year a snow storm knocked out the power at my house and a very important external hard drive of mine was affected. My computer could tell that there was a drive connected but would not read it. All it was doing was making a clicking noise. I made an appointment to a chain electronics and appliance store. They took one look at it, plugged it in, and then handed it back to me telling me that there was nothing to be done to fix it. I made another appointment, this time for a local computer repair company. They had my drive for two weeks but with no luck. They then sent the drive off to a higher repair company that they work with. This company attempted to work on my hard drive for about a month. Eventually, after replacing parts and trying all that they could, they returned it to me, stating that it was lost and could not be recovered. I had given up on the drive. This drive contained all of my photography business back to 2016. Haven't lost so much, I was about to shut down my small business. My wife posted a message to some friends asking if anyone could recommend anything for me. Someone suggested Rossmann. I reached out to them and sent my drive in, not expecting anything but more disappointment. The crew of Rossmann were constantly in touch with me letting me know what was going on with my drive. After some time, they called me to tell me that it would be another month or so because they had to fix whatever the prior company had tried to do. My drive was with them for a few months that I had actually forgotten about it. One rough day at work and just getting home, I received a call from a repair company that was in my phone contacts. I figured it was some construction company wanting to offer me some home remodeling deal. When the guy on the other end told me that they had recovered my hard drive it had completely made my day so much better. I had written it off as a complete loss and Rossmann had saved it all. They set up a time with me to get online and remote connect with them to be able to see my drive in their system and review my files. I was very happy with what I was seeing. They mailed my drive back to me and even contacted me shortly after the delivery date to ensure I got the drive and was happy with it. I couldn't be more pleased. All that was lost was not actually gone and what three other tech companies could not do, Rossmann did!

Sent my hdd for data recovery, process was simple and I was able to pre-authorize an amount. They worked on my drive within 2 days of receiving it and the total cost was literally 1/10th of the amount of another service I got a quote from. Professional, quick, affordable. Nothing to complain about.

Unfortunately, they weren't able to help with our specific issue but they were great to speak with over the phone. They were responsive, went above and beyond to answer our question and provide advice/consulting on our issue. While at the end of the day we received the same answer as other vendors we talked to (our data would not be recoverable) they were the only one who took the time to give us a detailed understanding of why and what the limitations were of recovering data from a device after it had been factory reset.

I don’t leave reviews often, but this one is definitely warranted. My Mac died on me and all the computer repair shops told me there was slim chance of recovering data. I had a lot of very important info on my computer, so I did some research and found the Rossmann Repair Group. Not only did they recover my data, but were able to get my computer working again. They deserve more than 5 stars, thank you so much for saving my laptop!! Will definitely be using them in future if I have other issues with my other devices.

lost data from hardrive that would not read they got my data off in time for me to file my tax forms

I wasn't able to retrieve files off an external hard drive and the first estimate was $350 to $2500 (they said it had to go back to the manufacturer). Rossman was referred baby a friend and I was able to retrieve all my information. It was pricey (not $2,500!!) but worth it. I was very happy with the service.

I like his YouTube channel, sent my iPad in for screen repair, and am very happy with his repair service. My only complaint is the USPS delivery who has started leaving boxes at the curb by my driveway. As an Amazon seller I have shifted to UPS, a little more expensive but better delivery drivers. The Stamps.com rate is better than I could get going direct with UPS, but price vs USPS is lower when shipping East Coast, to East Coast, it is a little more on West Coast. Rossmann is 5 star.

I have a 2021 MacBook Pro that just died. Flatlined. Took it to Apple Store in Plano, TX and Oklahoma City, OK. They both said system has an internal short and for $848, they could repair it. Problem is, I still had data on it that I needed. Apple said no chance on preserving any data because logic board and SSD are encrypted and it's an M1 laptop. They were going to replace logic board which would wipe everything on SSD. Only 16 months of life and this "incredible" Apple product died. No damage, moisture, cracks, or scuffs and it died. Apple Geniuses said probably a defective board but since they're Apple, I'll still have to pay for repair and since there's no activity, $0 for trade in. Have you heard about our "pay for cloud storage??????" Apple quality has dropped significantly. Steve Jobs must be rolling over in shame and disgust. Fortunately there is the Rossmann Repair Group. Shipped it to their Austin, TX facility. They were constantly communicating with me about the status of my MacBook Pro. Let me tell you who fixed my MacBook Pro M1 with SSD. NOT Apple. NOT some of these Data Recovery companies that wanted a $1000.00 non-refundable just to " try and do our best". The ROSSMANN REPAIR GROUP fixed it. I don't mean just repaired the encrypted logic board so that my MacBook is operational again, I mean the Rossmann Repair Group also SAVED ALL MY DATA on my SSD. EVERYTHING is intact. Data, preferences, EVERYTHING! ALL FOR LESS THAN APPLE wanted. That's right. Less money and they preserved everything while fixing what Apple shoddily put out into the market but wouldn't acknowledge as being DEFECTIVE. Whatever your needs for tech repair, Rossmann Repair Group. They truly have you covered. Their actions and results are what really matters when it comes your devices and data. Since OU is an Apple school, I had to buy another MacBook Pro for exams. When school is over, I'm tossing Apple into the gutter where it truly belongs. At least now I have ALL of my data to take with me thanks to the Rossmann Repair Group. Thank you, Thank you, Thank you Just to clarify. I bought another MacBook Pro M3Pro BEFORE I even heard of Rossmann Repair Group. I actually bought it while at OKC Apple Store being told for the 2nd time that all is lost. Wish I hadn't because Rossmann Repair Group had it for less than a week and fixed Everything. Law school is unforgiving though and Finals are a real mother.

Great place. Prompt service. Went in for data recovery and was dealt with quickly and without bs. Fair pricing on the service.

Super helpful and friendly team- even tho they could replace my hard drive bracket they inspected the machine and hdd free of charge.

I traveled two and a half hours each way to take my laptop in to Rossmann Repair Group because I was so impressed with the skill and expertise displayed in Louis Rossmann's YouTube channel (in addition to its hilariousness and occasionally brilliant wit and wisdom). It was important to me to go to a repair store that I had trust and confidence in.Louis and his colleagues were extraordinarily diligent, professional, thorough, transparent and went far above and beyond what was necessary and greatly exceeded my expectations. This was literally the best customer service experience I can remember by far. I would recommend Rossmann Repair Group to anyone without reservations. Louis and his colleagues are also among the most uncompromisingly ethical professionals I've ever met - as another reviewer pointed out, they literally invest huge amounts of uncompensated time to educate customers on how systematically faulty MacBooks are despite having a business model reliant on people continuing to buy them.Seriously, if you care about your computer, time, money, data, etc., I wouldn't risk going anywhere else for MacBook repair.

After having my hard drive crash, I was completely lost on how to proceed. My local computer guy recommended Rossmann. Steve was very professional and was able to make a full recovery of my data in a very timely manner. I am very appreciative of their services and highly recommend them!

I was stressed out studying for my exams and ended up dropping and then spilling day-old soup all over my 6-month old Macbook Pro that cost $2000. The keyboard and then screen stopped working. I sent it to a local shop and they said nothing could be done, but I saw that Rossmann had a mail-in option. I was initially skeptical but sent in my laptop as a last-ditch effort to try to recover my laptop. They responded quickly and told me about what had gone wrong in my laptop, and fixed it so it works now! Plus, the computer is not able to turn off when the lid is closed, so they counted it as unfixable and didn't even charge me for the repair. I paid $30 to rescue a $2000 computer! Thanks so much for being the most decent shop I've ever encountered. I will be returning as long as I own Macs.