Industry-Leading MacBook Repair

I had all of our pictures backed up twice, except for 2017 and 2018. As I was uploading originals to the cloud, my drive died. And there went 2 years, four daughters' middle school and high school memories, and my heart was broken. Two separate repair shops looked at our drive....one of which likely also damaged it further....to no avail. Rossman was recommended by our local guy after he said it was not something he could do. Steve came through. It took time, and patience, and I fully expected for him to give up, but he didn't. He finally fixed it, did it at a price that was way too reasonable, and I now have our memories back. I would unequivocally recommend Rossman. They were honest, fair, and hardworking to the end.

Had an amazing experience at Rossmann. They recovered 100% of my data 3 days post water damage on my iPhone. They finished the job same day and helped me transfer everything onto my new phone. They're amazing, 5+ stars!!

I teach at a gifted school and am dependent on a sturdy 7-year-old MacBook Pro purchased with a parents association grant. I use it for lecture, lessons, student presentations and all of my grading and internet at school. I had dropped the computer and it would not charge afterward. I called apple and they abandoned me. Their authorized repair people referred me to Louis before they abandoned me too. I showed up late on a Tuesday at his store frantic and worn out because this is my busiest time of the academic year. Frightened I would have to leave the computer there, Louis overheard me explaining I didn’t want the hard drive accidentally wiped and proceeded to start to analyze the problem. Then he gingerly opened up my tired computer and hooked power up from the inside, determined it was fixable and had some jolly guy in the back room hammer out the case for me while I waited. Then he put it all back together better than Humpty Dumpty and sent me on my way. I kept asking to pay him and he kept saying I could leave a tip if I wanted. I left a modest tip and thanked him and his really nice staff a few more times. I have never met anyone like this man. Yes Louis Rossmann is a true genius, unlike the misnomer coveted by apple technicians who are demeaning and often ineffective. Louis is talented, patient, and kind. And he’s a good teacher too. He treated my computer like it was a person and he treated me with dignity for wanting to rescue it. I hope he does well in his business. He seems happy but it bothers me that he says people are not quick to thank him. I wish more people knew the joys of being in the presence of his greatness and leaving so relieved you have your computer back that the rainstorm outside that night doesn’t annoy you. Thank you Louis, and I wish you deep happiness in your life. Keep up the greatness. If you ever need anything let me know.

These guys are great! I often refer clients to them for days recovery that requires real skill.

I have a 8+ year old MacBook Air, it completely shut off on me and I was devastated since I have a ton of important business files that weren't backed up. I contacted Apple Tech through chat and we troubleshooted with negative results. The Tech set up an appointment with their Apple Store Genius Bar. I went over to the appointment and the individual at the Genius Bar couldn't help me and basically did everything the previous tech over chat had me do. The Genius Bar tech told me there was nothing that could really be done since its considered a "vintage" device. I could try to have it repaired by them but there is a flat rate and there will be a high chance that the data will be lost. I couldn't take that chance and loose the data. One of my friends gave me Rossmann's information. I contacted them and Kevin told me to bring it over. I was there less than 15 minutes, the tech did some minor work and got my MacBook Air to turn on! Also told me there was no charge! I couldn't believe it after coming out of the Apple Store loosing my mind due to the potential data loss! These Guys at Rossmann are truly honest individuals! I am extremely grateful and fully recommend taking any of your devices for service there. THANK YOU AGAIN! Miguel

Rossman Repair Group saved me over $600 to repair my computer!My MacBook Pro stopped charging and I went to Apple to have it repaired. They were going to charge me a flat fee that came up to around $865 to fix whatever was wrong. Unfortunately, their “water damage indicator” was triggered and they didn’t even check to see what was wrong and instead asked for $1200 to replace the whole motherboard, which would have been almost half the price of a brand new computer and I would have lost all of my data. My boyfriend recommended I try out Rossman Repair Group before I decided to just accept paying Apple that much. He watches their repair videos on YouTube! I sent my computer in and they repaired my computer (my logic board was the issue) for $462!!! For less than half of what Apple was asking, I got my computer fixed promptly, received e-mails from a real person, and my computer works good as new!I really don’t write reviews, especially long ones, but I hope that my story and experience helps other people decide to choose this business!

Came in to get my 4 year old phone's battery replaced, not really expecting them to have the battery in stock but wanting to support an independent repair shop in a world where manufacturers want them dead. I can typically fix my own stuff, but I didn't have the screwdriver I needed to open my phone and the battery had been annoying me for long enough. I figured I'd support a company leading the fight for right to repair and thought I'd probably get told to go somewhere else, but it was worth a shot. Not only did they have the battery in stock, they did the replacement in about 15 minutes for cheaper than Apple with a 1 year warranty on the battery. I didn't have to support a company I hate (apple), I got to support a company whose mission I support, and I walked away with a deal in basically no time. I've always recommended Rossmann Repair Group to people with macbook issues without having personal experience to back it up, now I can say that I, like so many other people, have had a good experience here. Hopefully I don't need repair anytime soon, but if I do, I know where I'll be coming.

I had the pleasure of visiting the Rossmann Repair Group in NYC one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro, a bad hard drive and possible data transfer. Louis Rossmann greeted us immediately and was very friendly and patient. He told us exactly what the problem was and said that the Macbook Pro was beyond repair due to bad GPU connections. In fact he saw this as soon as he turned it on, he could detect very faint lines on the screen which indicated this issue. He was very honest about this, he said that some places would get it to work for a while by heating it up and charging a few hundred dollars, but that the repair would not last long and it would certainly fail again. My friend asked him if he could transfer the data from the Macbook to a Mac Mini so it would work like the Macbook. He said he could and it would take a couple of days. We returned a few days later to pick everything up. The cost was very reasonable and my friends were very satisfied with the service. He gave the bad HD back to us, said it would require sending to a recovery center. Just honest. No ripoffs. In this tech repair industry, dishonesty is very common since tech people know the average person has no clue about any of this technology and there is almost no chance they would know if they are being fooled or how much the repair is really worth. I know this well since I also do computer and electronics repair and support myself and I know how easy it would be to fool customers left and right! I don't do this and I highly appreciate other tech experts who aren't tempted to profit from people's trust and innocence! So in summary, if you don't want to get ripped of and lied to, and are looking for a highly competent reliable technician, make sure you go here with your Mac equipment. If you like, you can stop by an Apple Genius bar first for a good laugh, while they give you the wrong diagnosis, quote you an insanely high repair price, and try to convince you to buy a whole new unit. Finally, if you want to be amazed, look for Louis Rossmann on YouTube and watch some of his videos where he shows exactly how he repairs the "unrepairable" and inspires many others to do their own repairs, start their own repair businesses and with his tireless entrepreneurial positive attitude even motivates disillusioned young students to not give up on school and go to college! (In fact one student said he was about to give up on education but after watching Louis on YouTube he made the decision to enter Med school! Now that's remarkable!) Louis is such a great guy, that in some cases where the issue is very minor, like a bad cable, he even does the repair for no charge! Try to find anybody who is willing to do anything for no charge these days! (The Genius bar would certainly tell you that your unit has been water damaged, when it wasn't, (maybe was in a humid room which would turn the water indicators red!) and quote you $1000 for a repair that would cost them $7 for the cable) Louis Rossmann is a hero, one of those rare individuals who make positive contributions to individuals and society every single day. I am pretty sure that anybody who gives him a bad review probably either is part of Apple, or considers Apple to be some kind of religious deity.

I had a MacBook Air that died. Thankfully, I had watched a number of Louis Rossmann videos on YouTube and thought that his group would be the people for the job. I shipped my laptop off to Austin, within a few hours of receiving it, I was assigned a number and kept up to date on the progress. The laptop was repaired in about three business days, packed, and returned to me as good as new! Had I sent it to an "authorized" Apple repair center, they would have been required to replace the logic board, resulting in a complete loss of data! Thankfully, they know how to actually repair computers! I didn't have to lose any data ... it was all intact! That's a great win! The repair cost $425, which was actually less than the $464 at an authorized repair shop, to replace the entire logic board. For sure, if I have other issues, right back to Austin it will go! My only knock, and it's a small one is that the communication is not great when replying to the service ticket to ask questions. I'm still giving five stars though because 4.75 won't work!

I was referred to Rossmann Repair Group by a friend whose dad swears by the shop. After my Macbook Pro crashed and Mikey's Hookup in Brooklyn quoted me $511 to fix it and recover my data (plus a $90 diagnostic fee), I was desperate for a second opinion. Enter: Rossman Repair Group, who was able to get the job done for $250. What's more, the guys accidentally fixed my computer without first sending me a quote - when they realized this mistake, they graciously offered that I not pay full price for the repair. One of the best customer service experiences I've had in a really long time, ESPECIALLY when it comes to Apple products... I highly recommend them! Thanks Rossmann Repair! My laptop is working great now - you guys are the best!

I cannot say enough good things about Rossman Repair Group. Amazing value for the money, outstanding customer service, quick turnaround. If you have a broken Macbook, this is the place to go. A friend spilled water on their Macbook and it wouldn't power on. A local shop quoted them $3500 (!!!) just to attempt to recover the data. So my friend reached out to me and asked if there was anything I could do. I did some homework and found out that this particular Macbook (as with many Macs) had its SSD soldered to the board. So data recovery would indeed be a challenge. But $3500? Ridiculous. After I determined that I could not perform the repair or recovery myself, I came across Rossman Repair Group. While they are in Texas, their mail-in service is clearly a big part of their business, and the estimate for data recovery was literally 90% less than what the local shop wanted - $350 plus shipping. Their online service for setting up the repair and mailing it in was top notch - they have clearly been doing this for a long time. Communication was outstanding, with a tech reaching out every step of the way and clearly describing what was possible, how much it would cost, and how long it would take. Even their terms of service are written in Plain English and not Inscrutable Legalese! $370 later, I got my friend's data back, in a little over a week from the time I mailed the computer out. That price included the data extraction, the portable drive to hold the recovered data, and return shipping.

I walked in with my dead Macbook Pro Tuesday (randomly wouldn't turn on or charge) and Louis and his team were so helpful! At first they opened it up and said that the logic board needed to be replaced but were willing to see if the current one could be salvaged first. I left and came back and in an hour my Macbook was good as new!!!! Apple told me it would be better to just buy a whole new Macbook, so glad I came here first! Highly recommend for all your Apple repair needs.

World-class Mac repair service. If you want it done right and fast, this is the shop. Rossmann Repair had my damaged Macbook Pro screen replaced and ready for pick up less than six hours after drop off. Prior to that, I had spilled a cup of tea on another laptop- they successfully retrieved all data. Their quiet, friendly efficiency is very much appreciated pandemic or not. Great guys and gals.

These guys were super helpful. They did a data transfer for me from a dead 2011 Mac Air to a 2TB external hard drive. They literally made a clone of my hard drive for only $100. Now when I plug in the external to my new laptop, it's like a beautiful little USB of my entire old computer! So great. Apple Genius Bar WILL NOT do this data transfer for you. They only work on your computer if you can turn it on. Totally useless if your logic board is dead. The Rossman Group are real tech geniuses. They take off the back and do the manual work of examining the physical parts. Definitely go here instead of a brand name store.

I wasn't able to retrieve files off an external hard drive and the first estimate was $350 to $2500 (they said it had to go back to the manufacturer). Rossman was referred baby a friend and I was able to retrieve all my information. It was pricey (not $2,500!!) but worth it. I was very happy with the service.