If you are a standard retail customer, we are happy to provide a free estimate! If you are another repair business outsourcing repairs to us, you only pay if we can complete a repair you have authorized. However, if you send a device to us for an estimate, receive the estimate, and opt to not receive a repair, there is a fee of $50. We have had a large surge of other stores firing their own technicians and having us do all the work of estimates, and the abuse of this has forced us to this policy.