RAID Data Recovery

We can recover failed RAID arrays; our technicians have all of the necessary tools & training to do the work in-house without outsourcing. Whether it's standard MDADM Linux RAID(common in cheap NAS units), or using proprietary enterprise RAID controllers, our technicians do it all!

What is RAID?

RAID (Redundant Array of Independent Disks) uses multiple disks to allow faster performance, or the ability of some drives to stop working without loss of data.

Common RAID Configurations:

  • RAID 0: Provides high performance with no redundancy. The failure of any single disk leads to complete data loss.
  • RAID 1: Mirrors data across disks, offering redundancy. Recovery typically involves replacing the failed disk and rebuilding the array.
  • RAID 5: Balances performance and redundancy with distributed parity. Recovery can be complex, particularly with multiple disk failures.
  • RAID 6: Similar to RAID 5 but allows for two disk failures with an additional parity block.
  • RAID 10: Combines RAID 0 and RAID 1 benefits, offering both high performance and redundancy.

Why Rossmann Repair Group for RAID Data Recovery?

Our expertise in RAID data recovery comes from years of training & experience combined with access to the best tools in the industry. Here's why Rossmann Repair Group should be your go-to choice:

  • State-of-the-Art Diagnostic Tools: Our cutting-edge diagnostic tools enable us to swiftly assess your RAID array's health, pinpoint failures, and develop a sensible recovery strategy.
  • Certified Data Recovery Experts: Our team comprises certified data recovery engineers with extensive knowledge in handling various RAID configurations and file systems.
  • Tailored Recovery Solutions: We customize our recovery solutions to align with your RAID setup's specific needs, whether the damage is logical, physical, or both.
  • Secure and Confidential: We prioritize data security and confidentiality, adhering to stringent privacy protocols to protect your sensitive information throughout the recovery process.
  • Free estimate: We are confident in our ability to recover your data. Our estimates are performed in-house, on-site, at no charge.

Common RAID Failures and Recovery Scenarios

RAID arrays can fail for many different reasons, from hardware malfunctions to software corruption. Common issues we recover are:

  • Disk Failures: Whether due to mechanical issues or bad sectors, we can rebuild and recover data from failed disks.
  • Controller Failures: We recover data from arrays affected by RAID controller failures or corruption.
  • RAID Rebuild Failures: Failed rebuilds can lead to data loss; our experts can safely recover data without risking additional loss.
  • Accidental Deletion and Formatting: Our team can recover data even if files have been accidentally deleted or the RAID array has been formatted.

What sets us apart:

  • Understanding RAID Configurations

    RAID systems come in different configurations such as RAID 0, RAID 1, RAID 5, RAID 6, and RAID 10, each with its unique structure and failure points. We've encountered all of these RAID setups and understand the nuances of each. This familiarity allows them to quickly diagnose issues and implement effective recovery strategies.

  • In-depth Analysis and Diagnosis

    With years of hands-on experience, our technicians can accurately diagnose the root cause of a RAID failure, whether it's due to mechanical failure, logical corruption, or a combination of both. This contrasts with less experienced technicians who might misdiagnose the problem, leading to ineffective recovery attempts.

  • Handling Complex Failures

    As often seen on forum discussions, RAID failures can involve multiple disk failures or corruption during rebuilds. Our technicians know how to navigate these challenges, employing advanced techniques to recover data even when it seems like it's impossible.

Advanced Technology: AceLAB PC3000

  • State-of-the-Art Tools

    The AceLAB PC3000 is a cutting-edge toolset designed for data recovery professionals. It allows our technicians to interact directly with the firmware of hard drives, bypassing damaged areas and accessing data that would be otherwise unreachable with standard tools. Our technicians have read the book back and forth (literally) on these tools, including flying to Czech Republic regularly for intense training sessions with the experts at AceLAB.

  • Precision and Control

    The PC3000 provides unparalleled control over the recovery process, enabling precise adjustments to handle drives with delicate conditions. This precision is important to avoid further data loss, which can occur if recovery attempts are made with tools that are not up to the job.

  • Comprehensive Recovery Capabilities

    With the PC3000, our technicians can perform operations such as head swaps and platter extraction in a controlled environment, significantly increasing the chances of successful recovery from physically damaged drives.

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RAID Models & Devices We Can Recover

Below is a partial list to give you an idea of the RAID systems we can recover:

NAS Devices

Commonly used by small to medium-sized businesses and home users for centralized storage and file sharing.

  • Synology
    • DS Series (e.g., DS220+, DS920+)
    • RS Series (e.g., RS820+, RS1221+)
    • DX Series (e.g., DX517)
  • QNAP
    • TS Series (e.g., TS-451+, TS-873A)
    • TVS Series (e.g., TVS-672XT, TVS-872XT)
    • UX Series (e.g., UX-800P)
  • Western Digital (WD)
    • My Cloud Series (e.g., My Cloud EX2 Ultra, My Cloud PR4100)
    • WD Red Drives (commonly used in NAS)
  • Netgear
    • ReadyNAS Series (e.g., RN424, RN628X)
  • Buffalo
    • TeraStation Series (e.g., TS3210DN, TS5410DN)

Servers and Enterprise Storage

Typically used by larger businesses and enterprises for critical data applications.

  • Dell EMC
    • PowerEdge Series (e.g., R740, T640)
    • PowerVault Series (e.g., ME4024)
  • Hewlett Packard Enterprise (HPE)
    • ProLiant Series (e.g., DL380, ML350)
    • MSA Storage (e.g., MSA 2050)
  • IBM (Lenovo)
    • System x Series (e.g., x3650 M5)
    • ThinkSystem Series (e.g., SR650)
  • NetApp
    • FAS Series (e.g., FAS2750)
    • AFF Series (e.g., AFF A220)
  • Oracle
    • Sun Storage Series (e.g., Sun ZFS Storage 7420)

Desktop & Workstation RAID

High-end desktop systems with RAID capabilities are often used by professionals who need data redundancy and high-speed performance.

  • Apple
    • Mac Pro (e.g., 2019 Mac Pro with Promise Pegasus RAID)
  • HP
    • Z Workstations (e.g., Z8 G4 Workstation)
  • Dell
    • XPS Desktop Series (e.g., XPS 8940 with RAID option)
    • Precision Workstations (e.g., Precision 5820)
  • Lenovo
    • ThinkStation Series (e.g., P920)

RAID Controllers and Cards

RAID configurations often depend on specific controllers, which can be internal or external.

  • Adaptec
    • Series 8 (e.g., 8805, 8885)
  • LSI Logic (Broadcom)
    • MegaRAID Series (e.g., 9361-8i, 9460-16i)
  • Intel
    • RAID Controllers (e.g., RS2BL080, RMS3CC080)
  • Promise Technology
    • FastTrak Series (e.g., TX4650)

Common RAID Configurations

Understanding your RAID configuration type is crucial for effective data recovery:

  • RAID 0: Striped disks, no redundancy, high performance.
  • RAID 1: Mirrored disks, redundancy.
  • RAID 5: Striped with parity, balance of performance and redundancy.
  • RAID 6: Similar to RAID 5 but with extra parity for added redundancy.
  • RAID 10 (1+0): Striped and mirrored, high performance and redundancy.

When seeking RAID data recovery, note your device's model number, series name, or family. This information, typically found on the device label, user manual, or system settings, helps identify the specific RAID setup for troubleshooting.

Watch a Real Data Recovery Service below!

Other devices we recover:

Laptop Hard Drives
Liquid damaged iPhones
Physically damaged USB flash drives
SD & microSD cards
WD MyPassport
Desktop Hard Drives
External Hard Drives
USB Hard Drives
RAID configurations
SATA, IDE, SCSI, SAS, SSD Hard Drives

Our Rates?

Giving a price without seeing the RAID array, assessing its condition is impossible. Everyone feels better having some basic idea of what things may cost, so for a basic idea, see below. Do realize the + means price can go up! Please do note that drives that have been opened before are rarely if ever recoverable by us: mention this prior to sending it in as we rarely work on pre-worked on drives.
hard drives

Hard Drives

$100 for basic data retrieval, $250-$650 for firmware repair, $900-$2000 for heads swap.
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SD cards and micro sd cards

SDcards/microSD cards

$200 for basic data recovery, $900 for breakout board data recovery
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cellphone data recovery

CellPhones

$300-$650 for drop or liquid damage, $1200+ for difficult cases(board swap). $400+ for any damage inflicted by inept repair technicians(long screw) that is above and beyond terrible.
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ssd card data recovery

SSDs

$300-$2000 depending on extent of damage
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Love From Our Customers

Hear from our satisfied customers who trust us for their data recovery needs in Austin. We didn't become the top rated repair shop on Google maps by accident - this was a 15 year effort of providing best-in-class service, with no gimmicks. 

5 star ratingPhenomenal repair shop! My moms Macbook pro 16 with coffee spills was pretty much done for, we were heart broken so much money down the drain, luckily my brother stumbled upon this shop online. They live in Chicago, mind you they took a hige leap of faith to mail it in. Long srory short they fixed it at a fraction of what it would cost -600 bucks! For coffee spills they usually switch mother boards ect and you get a bill similar to the price of the computer. They are super transparent about the process. In todays age very few places you can blindly trust, and why i would highly recommend Rossmans to any one around the country, they literally saved my mom from a $2800 loss, so happy! Months down the line im trying to swap out my hard drive in my 21.5 imac and finding the right tape is tricky. Ive heard heaps of horror story of screens falling off in the middle of the night... Any hoot i called them up and asked them for the info, they not only ready helped me over the phone, they also went ahead and gave me there supplier for the adhesive im looking for! This goes to show what an amazing store this is! Thanks guys you rock!
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PhilosophiseIt Avatar
PhilosophiseIt
12/17/2021
Brought my 2017 macbook air in today after Apple's "genius" bar told me last week I needed a new logic board. Someone recommended bringing it here to see if they could repair it. I came in thinking I'd pay $250 for a logic board repair but one of the guys working took it apart, cleaned some dirt out of the keyboard/trackpad and sent me on my way(with no charge!!!) Cant believe im writing this on my mac after I almost bought a whole new machine. Wish I had more cash on hand to leave these guys a bigger tip. Well worth the 1.5 hour drive!!! (also appreciate them taking precautions against covid-everyone was wearing masks)
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Carolyn Dickson Avatar
Carolyn Dickson
12/17/2020
I just got my Macbook Pro back from RRG. I have to say I was overjoyed and honestly getting my Macbook Pro back was the one time I felt pure joy in a while. I caught Louis on the phone a couple of the times that I called and he is super nice, incredibly nice to customers. I called in to tell him I wanted rush service and he noted that I approved $45 rush service. I called the beginning of the next week to see what the status was because it had been delivered on Thursday. Louis said they were in the middle of replacing the battery now, and then within the hour I got an email saying it was done. They did not charge me the rush service charge, which I didn't realize until after I paid and it shipped, but the was a duplicated repair charge on the invoice that I called and noted to them, which they promptly fixed. This leads me to believe that they waived the rush charge. These guys are awesome and made a daunting experience of being without my Macbook Pro for a week super easy. In contrast-- Geek Squad (Best Buy) said they needed to send it off to Apple for a month, and Microcenter, while I'm very impressed that they were able to do it in store, wanted $500 for the repair, which $300 of that was Apple's charge for the battery, that they're forced to use because they are an AASP. My understanding is they replace the whole backing and not just the battery. But here's the thing-- regardless of both places and even though all my data is backed up on the cloud, I simply did not trust to leave my Macbook Pro with either Microcenter (because they are an AASP only, because they're an awesome store with very capable people) or *shudder* Best Buy. Thank you so much Louis for being awesome, and all the rest of the guys. I don't know who the other guys were I spoke with but everyone was incredibly kind.
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Alexander Rose Avatar
Alexander Rose
12/17/2020
5 star ratingI sent in an external hard drive that bricked on me. Its a drive I plug in once a year, dump phone videos, photos, and then back on the shelf til next year. This year I went to free up some space and found the drive wouldn't respond. It had the first 10 years of my daughter growing up and I was freaking out. I had almost accepted they were gone until a friend at work mentioned RRG. I crossed my fingers and sent in the drive, not expecting good news (or some astronomical fee that would force me to put a price on those memories). Instead I got a call a few days after mailing saying not only could they repair the drive, but for a fraction of the cost I was expecting. 10/10 would recommend to anyone needing any services they provide.
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Jason Burzynski (Baker) Avatar
Jason Burzynski (Baker)
12/17/2021
They rescued my 4gb hard disk. All my data backup was recovered and all my stuff was saved!!!
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Erick Rodriguez Avatar
Erick Rodriguez
12/17/2020
My company recently sent a clients MacBook Pro to Rossmann for repair. While the MacBook was not repairable, they were very quick to diagnose the device and recover all the data for us! Quick, clear communication, and on the ball with shipping and taking care of us! Look forward to using them again in the future! Update. 12/3/2020 I have recently sent a MacBook Air that was not booting. In less than a week, I had it sent, and returned working perfectly! As always, great work, thank you very much!
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Shawn Suter Avatar
Shawn Suter
12/17/2020
5 star ratingWhat can I say? These guys are the best at what they do. I brought in a 2019 Macbook Pro that suffered from an entire beer bottle spill. At the end of all the repairs, a month later of getting it back, it kept panicking and shutting off with high cpu usage tasks. They then refunded me the repair costs since it was not able to be saved. I ended up also selling it to them for parts and now happy with my Lenovo. My two friends who I also referred are super happy with their services as well. They are also just finished a hard drive recovery and transferred the data to a new hard drive for me. Top notch service and fairness. I HIGHLY RECOMMEND THEM.
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Shabad Sarpal Avatar
Shabad Sarpal
12/17/2020
5 star ratingThese guys are LEGIT! Don't waste your time with anyone else. I had water damage in a newer iphone and had YEARS of pics which were not backed up. I was given a cost and time estimate reflective of what was on their website. Their service exceeded the high-points of both estimates. It was definitely not a drop-in the bucket cost, but worth the service. I was notified 24 hours later that my data recovery was complete. Unfortunately, my phone was not repairable but that didn't matter much to me anyway. Great service with these guys and glad to find them locally as well. If you're not in NYC- they will coordinate with you.
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Marlene Leekang Avatar
Marlene Leekang
12/17/2021
5 star ratingI haven't really had great experiences with the Apple store Genius Bar, even with AppleCare. Usually they just replace my device with a refurbished one and wipe my data. I've been watching these guys on YouTube for a couple of years so I felt like they knew what they were doing and honestly were leagues beyond most Apple repair places. They were able to fix a logic board power issue, they did it in three days, even over a holiday weekend, and they did it for less than the estimate quoted, and the machine is like new - and all of my data is intact, something the Apple store can't promise. I don't honestly understand why anyone would bother going anywhere else for a MacBook Pro repair. These guys 100% are some of the best.
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Matthew R. Avatar
Matthew R.
7/07/2020
5 star ratingI traveled two and a half hours each way to take my laptop in to Rossmann Repair Group because I was so impressed with the skill and expertise displayed in Louis Rossmann's YouTube channel (in addition to its hilariousness and occasionally brilliant wit and wisdom). It was important to me to go to a repair store that I had trust and confidence in.

Louis and his colleagues were extraordinarily diligent, professional, thorough, transparent and went far above and beyond what was necessary and greatly exceeded my expectations. This was literally the best customer service experience I can remember by far. I would recommend Rossmann Repair Group to anyone without reservations. Louis and his colleagues are also among the most uncompromisingly ethical professionals I've ever met - as another reviewer pointed out, they literally invest huge amounts of uncompensated time to educate customers on how systematically faulty MacBooks are despite having a business model reliant on people continuing to buy them.

Seriously, if you care about your computer, time, money, data, etc., I wouldn't risk going anywhere else for MacBook repair.
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Samantha G. Avatar
Samantha G.
8/10/2019
5 star ratingMy MacBook Air got dropped in a body of water and stopped turning on. After getting a consult from a different group, they referred me here as they didn't have the right parts to extract the data from my hard drive. Initial consult took maybe 5-10 minutes of waiting before they told me they would be able to extract the data and move it to a new location (which ended up being my new MacBook Pro) for $100. This was versus the $750 Apple was quoting me and they would need me to ship my laptop to them (no thanks). Initially told me it would take one day. The following day when I called to follow up, they mentioned it may take another day, mostly I believe because they were busy. After letting them know I needed my laptop for work they were able to accommodate me and get it done that same day. Overall, quick/easy/efficient/good price point. The only downside to their reputable nature is that they are quite busy. Fortunately for me, my issue was relatively straightforward. But for a more complex issue their turnaround time will likely be slower, so make sure you let them know your time frame and get a time quote in addition to your $$$ quote for your own planning. Thanks! Will definitely return (but hope I won't have to).
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Tori Ko Avatar
Tori Ko
12/17/2020
I was a LaCie user for four years when an accidental drop from my desk resulted in LOSING all access to my drive. So much for the "durable" orange protective casing. All of my client's projects and years of work lost in a second. I was desperate and like many others, immediately googled and youtubed as many solutions as I could find. I tried everything short of breaking the manufacturer seal. As it turns out, dropping a LaCie while it's running can sometimes damage the internal heads that read your data. Your options are a deadly 50/50 chance of success DIY or Rossman. I needed to know I had done my best to recover all the data so I sent my drive to Rossman. They were incredible from the start. In my panic I sent my package to the wrong address, THEY PICKED IT UP FOR ME. They informed me every step of the way where they were in the process of recovering my data. 5 weeks later and I just received my drive back with 95% of everything on my LaCie. If you need your data recovery done right choose Rossman.
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Meg Prom Avatar
Meg Prom
6/17/2022
5 star ratingI'm very satisfied with the data recovery performed by Rossmann Repair. The turnaround time was fast, their cost estimate was fair, and the final amount was well within their estimated amount. Every step of the process was painless and the customer service is excellent. I dealt with exactly *zero* B.S. the entire time. Highly recommended.
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Kevin M. Avatar
Kevin M.
5/20/2021
What a great group of people! I was clueless about my old hard drive and they fixed it til top shape I’m so happy to be able to look at my old photos. Thank you so much!
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Libby J. Justus Avatar
Libby J. Justus
12/17/2021
5 star ratingLouis Rossmann is as real as it gets man. The sheep may not be of your average sheep's color, but he's the real deal. He knows exactly what he is doing and he's the full sheep. Not half the sheep, but the full legit sheep. You can't go wrong with Louis Rossmann. Don't delay, ship your Mackbook to Rossmann Repair Group today. Get your data recovery needs, your PP3SHEEP HOT repaired, liquid damaged keyboards (including those beautiful butterfly....wait a second... I wouldn't classify those as keyboards...) screens, and all sorts of... fuses....missing a screw? Perhaps a short screw for those short holes? Rossmann Repair Group has everything you need. But seriously, this place will fix all your sheep related needs!
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Just R. Avatar
Just R.
6/18/2019

Our Recent Work

Our highly trained technicians have worked on some of the most complex cases with great success. If your hard drive or SDcard is no longer responsive, we’ll get your information back!
failed usb drive during data recovery service
Have a failed external USB drive? We can by-pass the USB on your drive and go straight for your data!
unstick heads - data recovery austin
Stuck heads? No problem! We have the tools and the clean room to un-stick your heads..
on site hard drive data recovery service
We can do clean room data recovery on premises when necessary.
inspecting 6 head stack donor drive
Inspecting a 6 head stack from a donor drive before it goes into the patient.

Bottom Line:

At Rossmann Repair Group, we don’t just recover data; we restore your peace of mind. Contact us today for your hard drive data recovery needs in Austin and experience service that sets the industry standard.

Top Reasons To Have Your Repairs Done By Us

All data recovery done on-site.

Our pricing is fair.

High success rate.

You can meet & speak with the recovery specialist working on your case directly.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

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Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

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We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
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