Privacy Policy

Introduction

Rossmann Repair Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us.

As a data recovery and electronics repair business, we understand the sensitive nature of the data you entrust to us. We take this responsibility seriously and have implemented industry-standard security measures to protect your information.

Information We Collect

Personal Information

When you use our services, we may collect:

• Name, email address, phone number, and shipping address
• Payment information (processed securely through third-party payment processors)
• Device information (make, model, serial number, symptoms)
• Communication history with our team

Data from Your Devices

When performing data recovery or repair services, we may access:

• Files, documents, photos, and other data stored on your device
• Device diagnostics and system logs
• Account credentials (only when necessary for testing and immediately discarded)

Website Usage Information

When you visit our website, we automatically collect:

• Standard server logs (IP address, browser type, pages requested)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our repair and data recovery services
• Communicate with you about your service request, including status updates
• Process payments and prevent fraud
• Respond to your inquiries and provide customer support
• Send service-related notifications about your active repair or recovery job. We never send marketing emails.
• Comply with legal obligations and resolve disputes
• Improve our website, services, and customer experience

Data Security and Retention

Security Measures

We implement industry-standard security measures to protect your information:

• Physical security: Devices are stored securely at our Austin, TX lab
• Encryption: Sensitive data transmissions are encrypted using SSL/TLS
• Secure data destruction: Customer data is securely wiped after service completion

For more details on our data handling procedures, please see our Data Security page.

Data Retention

We retain your information only as long as necessary:

• Device data: Securely deleted within 30 days of service completion. We hold recovered data for up to 30 days after delivery because customers occasionally lose their data again before backing it up. After 30 days, all copies are permanently erased.
• Customer information: Retained for warranty purposes (typically 1-3 years) and legal compliance

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With your consent: When you explicitly authorize us to share information
• Service providers: Third-party vendors who assist us (e.g., payment processors, shipping carriers) under strict confidentiality agreements
• Legal compliance: When required by law, court order, or to protect our legal rights
• Business transfers: In the event of a merger, acquisition, or sale of assets

Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: We do not send marketing emails. We only contact you about your active service request.

To exercise these rights, please contact us at help@rossmanngroup.com.

Cookies and Tracking Technologies

This site uses minimal cookies:

• Essential cookies: Required for basic website functionality (session management, security)

We do not use analytics cookies, tracking pixels, or advertising cookies. The only third-party integration is Google Search Console for monitoring search performance, which does not place cookies on your browser.

Third-Party Links

Our website may contain links to third-party websites (e.g., YouTube, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

International Users

Our services are based in Austin, Texas, USA. If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: