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Professional labor costs money, to the detriment of the occasional client. A service we offer. We charge $130 for a 500 GB hard drive installed into a Macbook Pro, with an operating system installed. This price includes  500 GB drive Part installation Installation of a functional operating system Same day service This amounts to approximately […]

This video series was a four part series. I'm so happy with part 4 that I'm posting it in its own blog entry.

Many repair shops make all their purchases off eBay. Not simply odds and ends, but everything. Sometimes, this works. Sometimes, an evil parts vendor sends you broken crap, which you must waste a week or two on returning, as your customer rips you a new one. The answer to retain customer satisfaction is simple; stock […]

I found this Yelp! review below funny, and characteristic of the often unrealistic expectations of some Yelp! users. There are many people out there who are of touch with reality. I believe businesses should always issue receipts without being asked. However, the expectation that a one-guy-in-his-apartment business issue receipts is silly. The reason you go […]

I am continuing on the prior blog on how over-saturation of the market has effected expectations. As stated 2 entries ago, there was once a time where people literally begged for their machines to be worked on. People were incredibly nice for no reason. Today reminds me of how much has changed in the portable […]

Please pay attention to the disclaimer below. I do not want people reading this entry, or any other, if they are skimming through to try to get an idea of what I'm trying to say. If you're doing that, you're missing the point. I remember three and a half years ago when you had to […]

This blog entry will deal with diagnosis fees, the reasons behind them, and our internal policies. I have always fought in favor of the free diagnostic. What diagnosis fees usually cover. I believe in free diagnostics. I believe diagnosis fees cover these two expenses which should have already been handled by a repair shop BEFORE […]