MacBook Repair Service Austin

“My story isn't much different than anyone else on here leaving a Rossmann review, but I feel compelled to write all this anyway. After importing 14GB of RAW photos from my brand new camera to my 13" MBP (A2338), I started to excitedly sift through my gorgeous sunset photos in Lightroom. After 5 minutes of editing, my MacBook died. Wouldn't turn on, wouldn't charge, wouldn't make any sound. It's always been well taken care of and I was dumbfounded as to why this happened. Absolutely clueless as to what to do next, I took it to the "Genius Bar". After a 5 minute diagnosis, I was told the logic board was bad -$599 to replace it, no data recovery. They quickly referred me to Drive Savers who I learned would want anywhere between $1000-3000 to potentially resolve my issues and recover my data. I did a few days worth of digging around the internet for cheaper solutions and settled on a local specialty Mac shop here in NY. I brought my MacBook in to their shop and they told me if they weren't able to resolve the issue, they'd send it off to Rossmann. Well, they airmailed my paperweight down to Austin and within a week, I was pleasantly surprised to see my MacBook active in Austin via the Find My app! For $450, the team at Rossmann had the issue fixed and I am now typing from said machine. I couldn't be happier with the whole experience. Even though I didn't deal with Rossmann Group directly, they made the magic happen. Thank you!”

“I used their mail-in service and followed their simple instructions on how to send it it. First fill out a form, then you get a ticket number and write it down and put it in the box you ship the device in. Few days later from delivery I got an email indicating diagnosis was beginning. 2 days later I got a full quote and was fairly priced, and was accurate on what their website had stated it possibly could total up to be. 2 days later, it's completed and shipped out Rather spending 600+ for a new board from Apple, with no possibility of data recovery, I got to keep the same board, retain my data, and was done cheaper in the same amount of time it would have taken to do their mail in service which is what the Apple store would have done. Amazing how I went from a MacBook that was completely dead, no signs of power going through tthe board, to a smooth running as good as new Mac. Highly recommend their services and his YouTube channel.”

“I just got my Macbook Pro back from RRG. I have to say I was overjoyed and honestly getting my Macbook Pro back was the one time I felt pure joy in a while. I caught Louis on the phone a couple of the times that I called and he is super nice, incredibly nice to customers. I called in to tell him I wanted rush service and he noted that I approved $45 rush service. I called the beginning of the next week to see what the status was because it had been delivered on Thursday. Louis said they were in the middle of replacing the battery now, and then within the hour I got an email saying it was done. They did not charge me the rush service charge, which I didn't realize until after I paid and it shipped, but the was a duplicated repair charge on the invoice that I called and noted to them, which they promptly fixed. This leads me to believe that they waived the rush charge. These guys are awesome and made a daunting experience of being without my Macbook Pro for a week super easy. In contrast-- Geek Squad (Best Buy) said they needed to send it off to Apple for a month, and Microcenter, while I'm very impressed that they were able to do it in store, wanted $500 for the repair, which $300 of that was Apple's charge for the battery, that they're forced to use because they are an AASP. My understanding is they replace the whole backing and not just the battery. But here's the thing-- regardless of both places and even though all my data is backed up on the cloud, I simply did not trust to leave my Macbook Pro with either Microcenter (because they are an AASP only, because they're an awesome store with very capable people) or *shudder* Best Buy. Thank you so much Louis for being awesome, and all the rest of the guys. I don't know who the other guys were I spoke with but everyone was incredibly kind.”

“True story: I found the shop through Louis's youtube. Love his content. So I didn't even think twice about trusting the repair I needed for my macbook 13" 2017. One of my usb-c ports died, and my battery was bad. Here's where things get interesting. I got an update saying my facetime camera failed during QA testing after the repair. This was odd to me because I used it a couple of hours before coming to the shop on a video conference. Needless to say, when I heard back from them after a week I was pretty upset and frustrated because it "sounded" like I would end up paying for a complete screen replacement. However, this is where you know you are working with professionals. After some dialogue, they did address that they wanted to come to a mutual beneficial compromise. I offered the suggestion that they reimburse me for a webcam I ended up buying after the call (I was without my macbook for two weeks, and I'm a software engineer who NEEDS it for a living, the time table was reasonable considering the holiday and the unexpected issues that came up). Camera was $50. They agreed after showing them proof. But Kevin talked to the manger, and they reimbursed me $100 for all the trouble. STUFF LIKE THIS IS WHAT MAKES A BAD SITUATION INTO A VERY ACCEPTABLE SITUATION!!! Just the fact that doubled my ask, I appreciated it. I don't blame them for the camera failure. I don't think they did anything to make it fail. Things happen. But they did take responsibility for the situation. Which I am grateful for. Anyways, what started off as a souring feeling turned into a pleasant compromise. Also because they are WAYYY cheaper than going through apple for the same exact repair. I honestly can't recommend any other place for your repair needs. Thank you to all the hard working people at the shop. Thanks to Kevin and his manager.”