Reviews

Long time fan of this business and the most honest owner there is. I run a uBreakiFix in his area and when I encounter a Mac device I don't have the equipment to fix this is the business I recommend. Every single follow up I've done with customers after I recommended them to Louis has been positive, very happy to have them in the Austin area with us!

If your apple device is out of Apple Care then this is the place to repair it, even if you’re not in New York.

Very good people and they teach on how to do your own repairs.

I was grateful to find Louis Rossmann on Youtube while I was searching for solutions to bring my mid-2010 Macbook Pro back to life in late 2018. I had a GPU panic issue that had reduced my laptop to a worthless pile of aluminum scrap. I was encouraged by Louis' honest, competent, and no-nonsense approach to repairing Apple products. With total confidence, I packed up my laptop and sent it across the country to be repaired. RRG made every part of the process easy and transparent. I was informed a week after it had arrived that it was ready. The logic board repair had been successfully completed, I payed invoice, and it was sent back to me in a timely fashion (less than 6 business days). This was not the end of my experience though. When I received the laptop, it had been damaged during shipping through the carelessness of the carrier and no fault of RRG. I immediately called the shop and my issue was addressed with the utmost care and professionalism. Although I had to send my laptop back to replace the upper case through an insurance claim, Louis' representative Steve made the process painless and free of stress. I can report that my mid-2010 Macbook Pro is better than ever. I have put the machine through its paces and it is meeting all benchmarks. I will probably never buy another Mac but, I am glad that I have been able to get my money's worth out of my initial investment. I am so happy that there is an outfit like RRG that I can trust with all of my devices. Louis, Steve, and the techs have gained a loyal customer. I look forward to doing business with RRG and sending them good business. Thank you for everything. Many thanks, Robert Elder Ticket #22920

If you only want the best, this is the place to go with your Apple trouble.

I never write reviews, but I feel it's especially important because this store and the service they provide are one of the reasons why New York is a great city. Amid attacks on right-to-repair, on top of all the other struggles businesses in our increasingly corporatized city faces this is the kind of place that makes this city unique. I have a new MacBook Pro M1. It took an accidental bath, and Apple quoted me 2-week turnaround for repair at a number within 20% of the purchase price for the repair. I could have bought a max'd out brand new MacBook Air for less money than the amount Apple was charging for the job. It appears as though Apple doesn't repair discreet components - they junk an entire logic board and transfer the SSD over as opposed to truly trying to make a fix. Rossmann Repair Group took the time to diagnose the issue right in front of me before I dropped it off, gave me a quote that was fair and reasonable, repaired it within 48 hours, and when I went to pick it up the total cost was less than the stated quote. The machine was good as new. They knew I was willing to spend up to the quoted amount to get a repair, yet they billed me less. It's so very rare to find specialists with that sort of honesty. They knew I was willing to pay a certain price and they billed me for the true value of services rendered. While I never hope to be a repeat customer, if any future machine faces the same fate I know where I'll be going before I ever get it looked at by Apple. This place is awesome.

Can't recommend them and their services enough. I spilled coffee on my MacBook Air keyboard, and it shut down and wouldn't turn on after a few days. I remembered seeing their repair videos on youtube a while back so I figured I'd give them a shot. They received my computer on Monday and had it back on my doorstep Friday, spotless and working as if nothing had happened. Their rates are excellent considering it also includes the return shipping of the computer. 10/10

They fix iPhone problems too. MacBooks being the owner (Louis Rossmann) speciality. This is the go to out of warranty repair shop.

Well Apple Care doesn't care that much unless instead of repair, they'd tell you to buy a mac product. I went in and they suggested it at first. I declined when they told me the price difference for a brand new macbook pro and the price to repair the one I currently possess. Now they said 755 for water damage, and honestly I was at my wit's end. Until I saw their vid, from one to another, I went to the store explained my situation in detail. Price, probable damage, and others, with a fair price. Well I'm writing from said mac, paid less, it was less severe than what Apple thought and I was satisfied completely by Rossman Group's service. I would recommend them to all of my family/friends. Thank You once again.

I have a 8+ year old MacBook Air, it completely shut off on me and I was devastated since I have a ton of important business files that weren't backed up. I contacted Apple Tech through chat and we troubleshooted with negative results. The Tech set up an appointment with their Apple Store Genius Bar. I went over to the appointment and the individual at the Genius Bar couldn't help me and basically did everything the previous tech over chat had me do. The Genius Bar tech told me there was nothing that could really be done since its considered a "vintage" device. I could try to have it repaired by them but there is a flat rate and there will be a high chance that the data will be lost. I couldn't take that chance and loose the data. One of my friends gave me Rossmann's information. I contacted them and Kevin told me to bring it over. I was there less than 15 minutes, the tech did some minor work and got my MacBook Air to turn on! Also told me there was no charge! I couldn't believe it after coming out of the Apple Store loosing my mind due to the potential data loss! These Guys at Rossmann are truly honest individuals! I am extremely grateful and fully recommend taking any of your devices for service there. THANK YOU AGAIN! Miguel

This is the only place I trust to bring my families liquid damaged Macs back to life. Incredibly talented and dedicated to doing a great job at a reasonable price. And best of all you can work with them through the mail if you aren't able to make it to the shop.

Hands down one of the best professional team have ever seen in their sector. Had a water damaged MacBook and took to apple and bestbuy and got some crazy quotes and timelines like 90 days plus 😃. Went to Ross and within 10 days got my MacBook back in perfect working condition. Great job guys 👍.

I can’t recommend this company enough! They did exactly what I asked. They did it on time and within the price quote. Very professional. Highly recommend Rossman Group.

the center of soldering knowledge

Rossmann baby, you rock, sincerely your Portuguese rival in business. Vasco