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Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
Macbook Repair Austin by Rossmann Group

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
Super legit!
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M B Avatar
M B
12/17/2021
Fast shipping on my order, much appreciated.
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Joseph Bales Avatar
Joseph Bales
4/21/2019
I'll be honest, I was a bit sceptical but the more videos I saw on their YouTube channel, I decided to put my trust in their hands. I must say that I am delighted. My MacBook works as new! They even offered to replace one of the speakers in house and tighten up the hinge. Highly recommend! Don't hesitate!
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Gil Morales Avatar
Gil Morales
12/17/2020
Nice Service. Thanks
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René Avatar
René
1/21/2019
5 star rating100% would recommend
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Dylan G Avatar
Dylan G
12/17/2021
I recently encountered a frustrating issue with my MacBook’s malfunctioning keyboard during a college lecture. Determined to find a solution, I remembered the Rossman Repair YouTube channel and decided to give their repair services a shot. I am thoroughly impressed! After opening a repair ticket, I sent my MacBook, unsure of what to expect. To my delight, my keyboard functions flawlessly! Being in school this was a lot cheaper than running to purchase a new computer. I will now continue to recommend them to anyone facing tech-related problems. Thank you, Rossman Repair!
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Dakota Owens Avatar
Dakota Owens
4/06/2024
The man fighting for the truth,love you
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Jenya Wave Avatar
Jenya Wave
5/21/2019
Great staff
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aaron Kaylor Avatar
aaron Kaylor
1/21/2019
Sent my MacBook Air in because I spilled a mug of water all over my keyboard. Was expecting a $400+ bill but only needed a simple cleaning. Work was done swiftly and got my laptop back in no time. Don’t hesitate to get repairs here as your possessions are in good hands!
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David Khachatryan Avatar
David Khachatryan
2/17/2022
5 star ratingI can't wait to tell people about my trip to Rossmann Repair Group™®©°.I walked in there to ask quotes on replacing an old HHD in my laptop with a new SSD.The second I walked in I KNEW this place was ~special~."What up Rossman?" I bellowed as I entered, despite never being a customer before."What it is, NERD" retorted Rossman, decked out in some weird mixture of a dog and raver-clown costume.While I tried explaining that I was looking to replace my HHD with an SSD he interrupted and said "hold on a minute", and immediately jumped the counter and started rolling around on the floor, ecstatically, like some sort of mad man."I'm a pew-pew roller coaster on my way to tinsel town, and not a hogwash in a tornado can stop me!" he exclaimed.He then made "airplane noises" as he went around and around on the floor.I was shocked and amused."I'll puck off every straw kettle this side of the Mason Dixie line! Even the spanked tangerine ones! I ain't no bigot!" he continued.I didn't know what to think.Just then another customer entered the store.Rossman jumped up and loudly stomped up to the customer, very child-like."I am very mister business man to meet you" Rossman said, as he stuck out his hand in a shaking gesture.But the costumer just collapsed into gleaming sands! No kidding!Rossman turned to me in amazement and said "DO YOU KNOW WHAT THIS MEANS? WE'RE PRESIDENT PARTIES NOW!".I had no idea what that meant, but that was just the beginning of our adventures.2 million years later and a Time Trucker later, we arrived back at his store (and hour before I originally entered) and he quoted me a price on SSDs, drive cloning and labor.Best darn repair shop ever.He was the best friend a guy could ask for and the greatest space pilot I'd ever known, (and an ever better repair man!).Here's to you, Rossman!
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Project H. Avatar
Project H.
6/30/2020
I saw your You Tube Video. I appreciate you very much as someone who cannot get the vaccine due to an autoimmune disorder. Thank you for standing up and not vilifying us . I am in Mass, but My family lives in NYC and I will be recommending you to them for all their repair needs.
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Karen G.
8/04/2021
The best place to get your laptop fixed .
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Cellfix Phones Avatar
Cellfix Phones
1/21/2019
I bought a hot air station from Rossmann over a year ago and it unexpectedly came with some candy. I still remember and appreciate it! that and everything he does for the community.
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chad j Avatar
chad j
12/17/2021
Quick fix for the hard drive stops working hardware failure on the MacBook Pro. Quick tip, it's not the drive itself but a problem on the mother board.
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Danyel Lawson Avatar
Danyel Lawson
12/17/2021
Service fast, reliable and very budget friendly.
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Michael Acosta Avatar
Michael Acosta
12/17/2021

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

Email, Call or Walk Into Our Store.  We Want to Hear From You!

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Top Reasons To Have Your Repairs Done By Us

We stock our parts, so that means that you save time.

Our pricing is fair.

We use grade A+ parts.

We can repair motherboard component level issues.

We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Made In America
No Outsourcing
Experienced Technicians

Address

Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258

OPENING HOURS
Monday-Friday – 11 AM to 7 PM

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