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Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
Macbook Repair Austin by Rossmann Group

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
I've been watching Louis for a long time, and I've LOVED Macs for a long time; and he's inspired me to fix all of my own. I wanted to support his business, so I did a mail in repair on my 2019 MBP 16" for a trackpad replacement. It was done, works good as new Louis, thank you and your team for everything you do; especially for right to repair. Thank you for inspiring me to fix my own equipment, and making your mail in repair super easy
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Jackson Deckard Avatar
Jackson Deckard
6/10/2025
5 star ratingYou've got to understand something about Louie. He is doing the most insane thing I've ever seen any businessperson do: he's working against his own business interests.

It would be like if McDonalds made a point of telling you that their food is POISON while selling it to you anyway.

Let me explain. I know Louis from his YouTube channel. This handsome man is my personal hero. I'm so in awe of Rossmann I overlook the second 'n' in his last name and, worse, his combover politics, if you will.

I'm in awe of Louis because he tells the truth about Tim Cook's Apple. Listen -- most people can't say they've exclusively used Apple products between 1986-2015. But I can. I quit Apple because Steve Jobs not only died but basically took Apple with it.

Tim Cook doesn't give a Fig Newton about the customers. Profit is his only concern. Did you see that giant fscking 'spaceship' they built in Cupertino? Wanna guess who PAID for that?

iDiots who don't seem to understand that Apple is lowering build quality while raising prices. OF COURSE the new iPhones were even MORE money this year. Apple takes features away (USB, a notchless iPhone, needed cables) and RAISES prices because Apple is obviously 'the best'.

Louis Rossmann is SHATTERING the Apple Myth one user at a time. He's revealing to THE WORLD Apple's predatory repair practices. He outright announces on his YouTube channel that his customers are crazy to pay these prices for this garbage.

Did you catch that? The people that are his bread and butter he's attempting to cure of their iDelusions. That is to say if everyone listened to Louie and dumped Apple... he'd be out of business.

That, to me, is a hero of the people. Someone like Consumer Reports should give this guy a lifetime achievement trophy!
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Lenore C. Avatar
Lenore C.
10/11/2018
Louis is awesome. Getting soldering supplies from Rossman is great. Support the right to repair!
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Greg Aluise Avatar
Greg Aluise
12/17/2020
Great customer service, and prices are very fair i had no complaints at all this guys go above and beyond the call of duty, my Samsung phone is working amazing again! Not to mention they recovered all my data before the repair started, I really love the work they do and I shipped the phone from California and the send it back to me super fast, this guys really know what their doing will send more products in the near future for repair. Thanks rossman!
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Luis G. Avatar
Luis G.
10/14/2020
Awesome, great costumer service for an extremely low price
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Hypersonic77 Avatar
Hypersonic77
12/17/2020
Outstanding service. Flawless repair of my Macbook Pro at a fraction of the cost of a factory repair. Thanks.
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John Miller Avatar
John Miller
12/17/2020
Simply the email "request a quote" feature was enough for me to come here and make my first ever review. They couldn't even fix my problem due to it being a severe legacy hardware failure, but were quick, upfront and honest about it, even linking me to a work around that will allow me to recover my files and transfer them to a new device or hard drive. There is really something to be said about this quality of service, I would have stuck my logic board back in the oven like an idiot (again) potentially bricking the entire thing forever. Louis, you really know how to run a no nonsense quality business. Thank you From a former Apple fanboy.
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Sam S.
9/22/2019
I had an incredible experience with Rossmann. My computer had shut off without warning and wasn't turning back on. I took it to The Mac Support Store in Gowanus, which was the first well-reviewed place that came up on Google, and they charged $30 for a diagnostic and then gave me an estimate saying my logic board was fried and it would cost $700 to repair. So I panicked and started asking around a cheaper fix. A friend recommended Rossmann for a second opinion and potentially a cheaper quote. I called and right off the bat they gave me a $325 quote to repair the logic board. When I took the computer in, the lovely gentleman at the counter opened my computer on the spot, in front of me (I'm already impressed by the transparency), took one look, wiped something off, plugged the computer in and turned it on. It was completely fixed. The logic board wasn't fried, there was just some rust on a connector, which he wiped off. I asked how much it would cost, and he said, "Nothing, I didn't do anything, just don't go back to that other place." And trust me, I won't!! I will be a very loyal Rossmann customer from here on out!!
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Sophia Harvey Avatar
Sophia Harvey
1/21/2019
Stop by after hours wasn't able to make it during their open hours. Since I was on vacation wanted to stop by and check out their location since I watch and learn from louis on YouTube. Great location definitely reminds me of a college and university area.
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Mike Jarquin Avatar
Mike Jarquin
1/21/2018
5 star ratingLouis Rossmann is as real as it gets man. The sheep may not be of your average sheep's color, but he's the real deal. He knows exactly what he is doing and he's the full sheep. Not half the sheep, but the full legit sheep. You can't go wrong with Louis Rossmann. Don't delay, ship your Mackbook to Rossmann Repair Group today. Get your data recovery needs, your PP3SHEEP HOT repaired, liquid damaged keyboards (including those beautiful butterfly....wait a second... I wouldn't classify those as keyboards...) screens, and all sorts of... fuses....missing a screw? Perhaps a short screw for those short holes? Rossmann Repair Group has everything you need. But seriously, this place will fix all your sheep related needs!
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Just R. Avatar
Just R.
6/18/2019
Great service! I’ve mailed MacBook with a fried motherboard, they got it to work with out an issue, after mailed an iPad with a bad logic board after taking it to several local places with no positive results they got it up and running even though it’s not something they normally work on. Always great service, excellent turnaround times. Don’t bother going anywhere else.
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Angel Rios Avatar
Angel Rios
12/17/2021
Rossmann goes over and above to root out issues and resolve them. They are quick to reach out with questions and solutions. Their prices are very reasonable and they work fast, ship back fast and free. I highly recommend Rossmann for pretty much anything your MBP needs.
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Gail M M. Avatar
Gail M M.
7/04/2021
Thanks for the Informations
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Eduardo Goncalves Avatar
Eduardo Goncalves
12/17/2021
They replaced the keyboard on my MacBook pro 17”. Competitive pricing, excellent service and speedy turnaround. Thank you so much.
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Mark Baldwin Avatar
Mark Baldwin
1/21/2019
Louis is a great teacher, I learn a lot in just 3 days. Muy recomendado.
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Hermann Neupert Avatar
Hermann Neupert
1/21/2019

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

Email, Call or Walk Into Our Store.  We Want to Hear From You!

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Top Reasons To Have Your Repairs Done By Us

We stock our parts, so that means that you save time.

Our pricing is fair.

We use grade A+ parts.

We can repair motherboard component level issues.

We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Made In America
No Outsourcing
Experienced Technicians

Address

Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258

OPENING HOURS
Monday-Friday – 11 AM to 7 PM

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