Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
Macbook Repair Austin by Rossmann Group

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
5 star ratingIf you take the time to read Kristy R's review of Rossmann Repair Group, dated 2/19/21, it's like we're the same people with the same experience!Had I known to send MY 2010 MBP that had the same issues as hers to these guys, then I would also have an 11 year old MBP that apparently runs perfectly like hers. Unfortunately six years ago I did not know about Rossmann so I listened to Apple and bought a new one that year - and that's what MY review is about my late 2015 MBP 15" Retina (last production run and really is a 2016). Nevertheless, I am stunned with our identical experiences yet not surprised about her opinion of Rossmann Repair Group because it's like we are the same person. I only wish I hadn't been steered into trading my 2010 for a 2015 by Apple (doing exactly what the mothership wanted)! My opinion about Apple is that sometime between 2010 and 2015 they intentionally made the new stuff not as reliable as the older stuff. Basically so people like Kristy and myself all "trade up or trade in" for a new Apple vs. repairing. Economics shows you cannot build a hundred billion dollar company (maybe trillion dollar now?) If what they sell never quits working! That keeps a revenue cap on the profits, obviously. So I think Apple figured If they build "pretty good" but go crazy with cutting edge marketing then that will make more sense to get the company's value to exactly what it is today. So, if you think that could be so then you really cannot believe the mothership. That goes for repairs too. However, Rossmann is someone you CAN believe, not only about his opinion about the mothership and his take on what garbage they build now BUT he will really be truthful about what is really wrong with your computer. Hard to believe that, I know.So, despite what I believe is truth about executive decisions within the Apple organization and their quality issues of today a well running Apple computer (when it runs perfectly) when comparing it to a Dell All in One (not cheap either) and is like having two cars in your garage; a Mercedes Benz E 350 and a Chevrolet Malibu. That's about as spot on as I can be. Apple's crap is still better than others. But note this: they will always lie about their quality and they will definitely always try to get you to buy another one instead of repair. So, you gotta have an advocate who gets it - Rossmann Repair Group is that place.Rossmann will fix your stuff! When I got mine back from NY (packaged perfectly) I was like - man - what a relief to have found someone who is not loaded with BS and just wants to sell you new (or refurb) and give you basically nothing for yours (so they can piece it). Not here! These guys are so extremely trustworthy and straight up with everything. They are fast. The prices I have gotten are reallly fair. My "end to end" experience with Rossmann Repair can be summed up as this - I won't ever let anyone else ever touch my computer except Rossmann! "A++" "100%!!" these are what I instantly type when I think of my overall experience. I shipped from Houston to NY and had mine back and working perfectly within a week. The Apple Store at the Galleria Houston told me I needed a $620 logic board for their 3 year old laptop. DO YOU KNOW WHAT REALLY WAS WRONG? All I needed was to have my MagSafe port on the laptop replaced. That was it. Rossmann charged $75 as their total bill and that laptop has ran like a wildcat since I got it back. It also had a once over by them and was told it performs perfectly and it still does over a year later!If you can read my rant here and process what I wrote IF you don't send your Apple to Rossmann, you deserve what you get and you must be "developmentally disabled" (that's the "new retarded"). Good luck to you and thank you Rossmann for being the real! There should be more like you all!
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Joseph A. Avatar
Joseph A.
7/14/2021
100% would recommend
Dylan G Avatar
Dylan G
12/17/2021
I sent a mail-in repair for a macbook air that had some liquid damage and screen faded in and out. I can honestly say that all the Mac technicians here in California said it wasnt a repairable issue were proven wrong by Steve and Rossmann Group! I am glad I found your videos youtube and decided to have you guys handle the repair. Thanks and keep up the great work on both repairs and youtube!
Daniel Ramirez Avatar
Daniel Ramirez
1/21/2019
Good ethical service for computer board repair, specializes in rotten apples.
Robert Polkamp Avatar
Robert Polkamp
7/21/2019
Great stuff Quick To fix reasonable prices
Amir R. Ibrahim Avatar
Amir R. Ibrahim
12/17/2020
If there were more people like Louis out there, the world would probably be a better place. Keep up the good work!
Rob Montemarano Avatar
Rob Montemarano
9/21/2019
Recovered a water damaged hard drive that I feared was a goner. Kevin was very helpful and took the time to answer all my questions. Friendly staff and I definitely recommend. Thanks!
Chris S Avatar
Chris S
7/17/2022
The best.
Raynard James Avatar
Raynard James
9/21/2019
Honest business, honest work Highly recommend this shop.
Gobert 1999 Avatar
Gobert 1999
12/17/2019
5 star ratingLuis Rossmann is a gentleman and a scholar and I don't mean that in some kind of cliche way. Mailed in my broken MacBook and it came back working in short order. Everything was incredibly streamlined but really what else would you expect from the brainchild of one societies greatest minds. Pro tip: check out his YouTube channel. That's how I found him. Godspeed Mr. Rossmann
Matthew K. Avatar
Matthew K.
7/20/2021
This place is great. Louis streams on twitch and uploads his repair videos on Youtube. By watching his video, I fixed my 2013 15 inch Macbook screen backlight issue on my own. Really Helpful, 100% Recommended!
Jack Guo Avatar
Jack Guo
7/21/2019
5 star ratingI was recommended this repair shop from someone who lives in NY and I can't thank them enough. Rossmann Repair Group is definitely a gem. I had a stupid accident that destroyed the LCD of my laptop and I haven't touched it since until I got recommended and sent it in for LCD replacement. I did my research and was satisfied with everything I read / videos I watched and started saving up. With enough saved up I ordered concierge service since it was also my first time mailing something so if you don't know how to mail something or just don't want to deal with the process I definitely recommend this service ! (Now I know how to mail something and I thank this experience for teaching me how to) I am also an out of state customer my anxiety was through the roof even for a simple phone call at times (bless the FAQ on their site) so this service 100% gave me peace of mind of sending my device in and out. Communication is 100% , service is 100% , customer service 100% , repair 100% . I don't wish for anyone to have their macbook damaged some way or another, but if it happens I 100% recommend Rossmann Repair group everything you need to know is on their site or even a call away ! Thank you 1000000x
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Victoria S. Avatar
Victoria S.
11/28/2020
Spilled water on my MacBook Pro 2020. Devastated that Apple would charge >$1300. These guys said no problem and did it in <$500 with tax. Highly recommend. Life saver
Ben V Avatar
Ben V
12/17/2020
Very helpful, friendly staff.
Kivi Avatar
Kivi
2/17/2022
First off, don't go here on a weekend with a new problem like I did. They're open on the weekend but no techs are available, so they're mainly just there for pick-ups. As for the work, I had a failed hard drive I wanted to recover data from (diagnosed as corrupt firmware) and they were successfully able to clone all the data to a new drive I purchased. Price felt a tad bit high to me but I also don't have any other experience to compare that to, and at the end of the day they got the job done. Definitely grateful an option like them exists compared to all the other big tech stores that just outsource their data recovery services to some third party.
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Izzy (Izzy) Avatar
Izzy (Izzy)
7/17/2022

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

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Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

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Top Reasons To Have Your Repairs Done By Us

We stock our parts, so that means that you save time.

Our pricing is fair.

We use grade A+ parts.

We can repair motherboard component level issues.

We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
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