Reviews

Honest, fair, and knowledgeable. I sent in a MacBook Pro and repaired it without charging me for popping a cable back in. An excellent shop for computer repairs. It was a pleasure to do business with them.

I traveled to New York for a business trip and my MacBook Pro was having problems. Luckily I remembered Louis channel on YouTube and that’s when the light bulb came up. So I sent it in. And got it back pretty quickly. Now I got a happy MacBook! Don’t delay call Rossmann today! (Ps: the owner is funny af, so be prepared to laugh your butt off)

I took my 6+ year laptop in for a cleaning and was advised I should replace the battery even before the rep opened up my laptop. As he had predicted, the battery had expanded and was pressing up against the case and everything inside. I felt comfortable and did not feel like I was being upsold. It took 1 business day to replace and so far so good! Everyone was extremely friendly and will be going back again when I need to (though hopefully not soon!).

Repaired my volume button 1-2 weeks go and even looked at my home button as well good job (but today I gotta go back cause my home button feels weird again)

Brought my 2017 macbook air in today after Apple's "genius" bar told me last week I needed a new logic board. Someone recommended bringing it here to see if they could repair it. I came in thinking I'd pay $250 for a logic board repair but one of the guys working took it apart, cleaned some dirt out of the keyboard/trackpad and sent me on my way(with no charge!!!) Cant believe im writing this on my mac after I almost bought a whole new machine. Wish I had more cash on hand to leave these guys a bigger tip. Well worth the 1.5 hour drive!!! (also appreciate them taking precautions against covid-everyone was wearing masks)

I sent in an external hard drive that bricked on me. Its a drive I plug in once a year, dump phone videos, photos, and then back on the shelf til next year. This year I went to free up some space and found the drive wouldn't respond. It had the first 10 years of my daughter growing up and I was freaking out. I had almost accepted they were gone until a friend at work mentioned RRG. I crossed my fingers and sent in the drive, not expecting good news (or some astronomical fee that would force me to put a price on those memories). Instead I got a call a few days after mailing saying not only could they repair the drive, but for a fraction of the cost I was expecting. 10/10 would recommend to anyone needing any services they provide.

My 2017 MacBook Air had trouble turning on during the pandemic in May, so I took it to an electronics store in Boston due to all Apple stores closed. They didn’t know what was wrong and suggested most likely I had to change the motherboard which would’ve costed ~$500! That’s almost the price of a new MacBook! My brother recommended me Rossmann, because they are reasonably priced and if anything they would repair the motherboard rather than replace it. I had to come to New York for my dog’s surgery, so I also brought my laptop in. It took about 30 minutes and turns out it was a connection inside that needed to be cleaned. Nothing to do with the motherboard. They were super humble and helpful. I would recommend them to all my friends. They are a lifesaver. ❤️❤️

I had an iPhone 8 that was totally dead, wouldn't recognize being plugged into a computer or power outlet. The biggest problem was that it hadn't been backed up in a long time and there 5000+ photos and videos of our kids were potentially lost. I sent it in to RRG and got a call from Kevin (who was the tech who was actually going to be handling my repair). He was great, forthcoming with the plan, and very polite. Bottom line? Got my phone back with all the data still intact (apps, contacts, photos, videos, settings) working 100%, AND got a flash drive with the photos and videos on it. Thanks guys!

best repair shop in the US

This is the only place I trust to bring my families liquid damaged Macs back to life. Incredibly talented and dedicated to doing a great job at a reasonable price. And best of all you can work with them through the mail if you aren't able to make it to the shop.

Very honest man

First class service and most importantly HONEST people. Can't recommend them enough.The new address for Rossmann Repair Group is 2410 San Antonio St, Austin, TX 78705.

Awesome and honest repair shop. They are soon about to change locations. Owner fights for rights of small shops to allow cheap (cheaper than manufacturers, one specifically more than others) and correct repairs just like auto shops are allowed to repair cars, and just like handymen are allowed to repair household appliances.

I have an early 2013 MacBook Pro with the dreaded (and expected) "no video" issue. I called a local placed and they wanted much more than Rossmann charged to fix this issue. I sent it to Rossmann and they did a great job fixing the issue along with communicating with me via automated site. They were able to turn my machine around in just a few days! I'm so glad I found them and will use them if I have another issue with this laptop.

Phenomenal repair shop! My moms Macbook pro 16 with coffee spills was pretty much done for, we were heart broken so much money down the drain, luckily my brother stumbled upon this shop online. They live in Chicago, mind you they took a hige leap of faith to mail it in. Long srory short they fixed it at a fraction of what it would cost -600 bucks! For coffee spills they usually switch mother boards ect and you get a bill similar to the price of the computer. They are super transparent about the process. In todays age very few places you can blindly trust, and why i would highly recommend Rossmans to any one around the country, they literally saved my mom from a $2800 loss, so happy! Months down the line im trying to swap out my hard drive in my 21.5 imac and finding the right tape is tricky. Ive heard heaps of horror story of screens falling off in the middle of the night... Any hoot i called them up and asked them for the info, they not only ready helped me over the phone, they also went ahead and gave me there supplier for the adhesive im looking for! This goes to show what an amazing store this is! Thanks guys you rock!