Reviews
We’ve never offered a discount for a review, and they’re awesome anyway.
We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.
Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.
Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.
You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.
We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.
We treat people right, and you’ll see that wherever you read about Rossmann Group.
The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
The best Google rating of any business in Macbook repair
The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
went to see Rossman. But no Rossmanread more
Tommy
12/17/2020
I bought a hot air station from Rossmann over a year ago and it unexpectedly came with some candy. I still remember and appreciate it! that and everything he does for the community.
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chad j
12/17/2021
I don't think there is a better place to have your laptop repaired. After watching his YouTube for years I finally was able to experience the customer service. Louis and his team does not disappoint, all my questions and concerns were addressed same day and the pricing is very straight forward. I shipped my laptop from DC to NY to be repaired because the Rossmann Repair group is who I trust the most with electronic repair.
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Anthony Carter
12/17/2021
Honest and genuine industry level service! Louis Rossmann holds a high passion for ensuring repairs for damaged/defective items are handled and fixed correctly the *first* time.With a YouTube channel providing direct education, feedback and insight on the tech-repair industry, you can rest easy knowing you can leave your Apple products in good hands.
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Steven Breen
8/21/2019
Amazing. Brought my MacBook back to life without killing my wallet !!! Working better than before
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Anthony Frueh (ThatManAnt)
12/17/2021
Knowledge is everything.read more
ALLIGAR watching
12/17/2020
Awesome customer service. They answered all my questions throughly and honestly. I would recommend to anyone for Mac repairs. Thank you!!read more
Adam M.
4/19/2021
Louis is great.. I went because of him and his way of doing business. Not sure about his employees!
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Mohammed Uddin
1/21/2019
love this store !!!!
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isaaq long
5/21/2019
Pogread more
Penguin
12/17/2020
My daughter had dumped a glass of chocolate milk on my laptop. I took my Macbook Pro to my local Mac repair guy. He said the damage was beyond his ability and told me to look up Rossmann. It took me a month of deliberation to convince the wife to let me send it in. I live in Alaska... and I got a message when they received the laptop and when they completed the repair. Now I have my Mac back, chocolate milk free and good as new. Thank you Rossmann for saving me a bunch of money!
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Brettus Maximus
12/17/2020
The website is straight forward and easy to use. The people were friendly.
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Tom Gordon
5/17/2022
They were really quick and good prices. Friendly staff
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Nursima Donuk
8/17/2022
They take the hastle away of dealing with chinese sellers. Thank you!
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Tyler C
12/17/2020
I was no where near here, as I live in Buffalo so I dont know why Google is asking me to rate my experience.
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Amy Lathrop
1/15/2020
Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair ServiceEmail, Call or Walk Into Our Store. We Want to Hear From You!
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Top Reasons To Have Your Repairs Done By Us
We stock our parts, so that means that you save time.
Our pricing is fair.
We use grade A+ parts.
We can repair motherboard component level issues.
We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Made In America
No Outsourcing
Experienced Technicians
Address
Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258
OPENING HOURS
Monday-Friday – 11 AM to 7 PM
Austin, TX 78705
(347) 552-2258
OPENING HOURS
Monday-Friday – 11 AM to 7 PM
QUICK LINKS
© 2025 Rossmann Repair Group, Inc