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Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
Macbook Repair Austin by Rossmann Group

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
5 star rating"It's Alive!!!!" - Victor, Dr. FrankensteinI've been youtube-binging since the start of pandemic last year and have subscribed to Mr. Rossman's channel. I myself used to be a full time geek (building PC, tinkering electronics/mechanical) but now I would say I lay-low but still appreciate and amazed on how people can fix/repair damaged stuffs or build.My hard working MacBook Pro Early 2015 finally stopped running one day in May or May Day fits well. At first I thought it was a battery problem for I know its about time to replace it with a new one and so I ordered in iFixit and the replacement process of this particular model is harder than the 2012 one. After installing it the macbook still shows a black screen... and therefore I need the help of Louis.So I send an email, ask for a qoute and they said most likely its a logic board issue which is pretty common with Apple MBP. At first I didnt know what a logic board is and found out its the 'mother board' of the laptop. Yeah, I am a bit rusty now on those tech terms. I asked them if the replacement/used logic board will have the same gpu, ram, etc as the one I have and they said yes. And then I send it to them and upon receipt they notified me that it will take 10 days for completion of repair. A tech get in touch with me and he also added that the LCD ribbon connector need to be replaced too. It only took 4 days though which I really appreciate and when I got it I was so happy that its alive once again. Since the logic board was replaced the Serial number of my MBP is now different from the original. All the existing files and OS is intact and so far, now is October 2021, have found no issues or concerns. My MBP is aging and looking forward for a replacement in the coming years. I highly recommended Mr. Rossman and his team and will continue watch his YT videos.
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Bryan G. Avatar
Bryan G.
10/17/2021
5 star ratingAwesome work. Good YouTube channel too!
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A Kaufman Avatar
A Kaufman
12/17/2021
Great job.
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Silvia Avatar
Silvia
12/17/2020
5 star ratingThese guys at Rossmann are the best and I'm extremly satisfied to have taken my laptop to them. My Macbook kept shutting down and they fixed it and there were further little things that was wrong with my macbook which came to find out my battery was dysfunctional which they hooked up my macbook with a new battery free of charge. They saved me getting a new macbook and fixed this like brand new! I went to them last year to get my keyboard fixed and they fixed it promptly. These guys are the best! Thanks guys
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Lil Goku Avatar
Lil Goku
12/17/2020
They take the hastle away of dealing with chinese sellers. Thank you!
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Tyler C Avatar
Tyler C
12/17/2020
my mbp was dead, and now if fully works! They did their magic, pretty fast and amazing!
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Roko Djokovic Avatar
Roko Djokovic
12/17/2021
Haven't personally gotten anything repaired from him, but he is nothing but knowledgable and cares about his customers from what I can tell. Screw Apple, go to him if you need your mac repaired.
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Akash Shah Avatar
Akash Shah
1/21/2019
Amazing, quick service AND it's really cheap. They will diagnose what's wrong with your electronic for free and then offer a price quote, which you don't have to take but it's fractions less than Apple repairs and other repair places. My MacBook retina screen was replaced for $4-500 less than Apple quoted me. I've also had iPhone batteries and buttons replaced.I've been here twice (in the morning) and received same day service both times. They're efficient and really know what they're doing when it comes to diagnosing and fixing your electronics.
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Malcolm Ring Avatar
Malcolm Ring
1/21/2016
5 star ratingI had a MacBook Air that died. Thankfully, I had watched a number of Louis Rossmann videos on YouTube and thought that his group would be the people for the job. I shipped my laptop off to Austin, within a few hours of receiving it, I was assigned a number and kept up to date on the progress. The laptop was repaired in about three business days, packed, and returned to me as good as new! Had I sent it to an "authorized" Apple repair center, they would have been required to replace the logic board, resulting in a complete loss of data! Thankfully, they know how to actually repair computers! I didn't have to lose any data ... it was all intact! That's a great win! The repair cost $425, which was actually less than the $464 at an authorized repair shop, to replace the entire logic board. For sure, if I have other issues, right back to Austin it will go! My only knock, and it's a small one is that the communication is not great when replying to the service ticket to ask questions. I'm still giving five stars though because 4.75 won't work!
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Paul ..
7/18/2024
Quick and efficient service. Kevin was super helpful over the phone in giving me some general info and insight on the potential cost & time needed for the repair of my keyboard. Once I dropped it off, I was notified that it was done the same day instead of the estimated 2-3 days! Cost wise it was reasonable as well.
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Audrey L. Avatar
Audrey L.
11/09/2021
5 star ratingAbsolute miracle workers. I dropped off an 8tb hard drive that had fallen into a BUCKET OF BLEACH and they did the impossible. Look no further than this place
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Robert Avatar
Robert
7/17/2022
Im really impressed with this business and the people who work here. I called another Macbook repair company in Brooklyn ( was closer to my office) and they wanted to run an overnight diagnosis and then decipher the issue is/was. I told them the battery needed to be replaced ( as it was dying in 30 minutes). Long story short they told me it would take 2 days or so and I would have to potentially rent a laptop while they fixed it. ORRR I could pay an extra $40 to expedite it. Lucky I read their reviews and someone mentioned this place "Rossmann Repair Group". This place is awesome. They looked at the laptop, asked some questions took about 10 -15 minutes and then replaced the battery ( and I got a 1-year warranty ) that took another 5-10 minutes. I was in and out 30-40 minutes with a brand new battery and it looks like it's working out amazingly! This is the only place I will ever come to fix and or replace anything related to electronics!
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N P. Avatar
N P.
11/16/2019
Great guys!! Thanks for fixing my Android phone in record time!!
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Chaz Antonelli Avatar
Chaz Antonelli
12/17/2020
Mailed in my 2017 MBP 15" to be serviced by Rossmann Repair group, they came in under budget and had very good turn around on my machine despite some mail-related delays. Would recommend to anyone who needs any sort of work or maintenance completed on their Apple device.
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Chris Vogel Avatar
Chris Vogel
12/17/2020
If I could give this place 10 stars I would. Long story short my wife's macbook pro wouldn't see hard drive. Upon startup all we saw was a blinking file with a question mark. Called apple and made appointment with "genius" bar. They said that hard drive was dead and to take it to a micro center or similar store to try and get my wife's pics and videos (which she NEVER backed up) off of the dead drive. My wife was in tears now because it wasn't even a definite that she could recover them. Pricing for this according to numerous data recovery shops was 500-1500 and like I said it wasn't definite they could get the data. Well went on yelp and saw Rossman repair group which was a 40 minute drive and had 4.5 stars on yelp. Their pricing was tiered according to what had to be done to get the data and started at around 200 bucks so I figured I'd take a ride into the city with the wifey and hope for the best. Upon walking into this little shop a nice young lady asked to see the computer. She started started it up, saw the blinking file and handed it to a gentleman sitting at a work desk right next to her. The guy says might be a cable issue they're known to go bad in these computers. He then opened the computer, hooked up his hard drive and it still didn't work. Cable is bad and NOT HARD DRIVE!!!! Give us about 20 minutes we have these in stock and it will cost 100 bucks plus tax!!!!! OMG THANK YOU SO MUCH !!! went for a nice little dinner right on next block at this great little pizzeria/restaurant while we waited. Got the wifey a nice glass of wine and picked computer up 45 minutes later. THESE GUYS ARE THE BEST !!!!
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Glen L. Avatar
Glen L.
11/25/2019

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

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Top Reasons To Have Your Repairs Done By Us

We stock our parts, so that means that you save time.

Our pricing is fair.

We use grade A+ parts.

We can repair motherboard component level issues.

We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Made In America
No Outsourcing
Experienced Technicians

Address

Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258

OPENING HOURS
Monday-Friday – 11 AM to 7 PM

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