Reviews
We’ve never offered a discount for a review, and they’re awesome anyway.
We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.
Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.
Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.
You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.
We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.
We treat people right, and you’ll see that wherever you read about Rossmann Group.
The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
The best Google rating of any business in Macbook repair
The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
Good experience, low and reasonable quotes. Took apart right away and have a diagnosis. Still waiting on repair since they have a lot of business right now but reasonable time.
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Annie Yu
12/17/2020
Worth it.
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Richard Guilcher
3/17/2022
Looking to repair anything apple? Get a quote from Rossman first. Not apple!
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Pravin Ramana
8/21/2019
Fast and professional service! I own a computer repair shop in Denver, so far they've done 4 logic-board repairs for me. It's been very painless compared to a lot of the companies I've dealt with in the past. I'll be sending The Rossmann Group all my board repairs from now on!!
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Jimmy Frey
1/21/2016
Trust the good reviews! I brought in my vintage MacBook for a long overdue battery replacement and got it back just 24 hours later in a perfect condition. The guys there are incredibly nice and quick, and they even went out of their way to give me a discount. And you get to meet one of their sweet cats if you're lucky!read more
Irina Aksanyan
4/17/2022
These guys do a new media business, of the Apple-critical genre. Fun to watch these videos with morning coffee.Rumour has it they also do some real repair for the local natives over in the Big Apple.
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Marian Rusnak
4/21/2019
Highly recommend Rossman Group. Apple store told me my MacBook Air had no value and it needed to be recycled. Sent it to Rossmann Group in NYC. Estimate provided in 2 days. Repaired and returned to me in less than 10 days. It works like new. Thanks for the excellent service.read more
Greg C.
12/22/2019
Fast and easy mail in service available 24/7 via their web page submission. Great customer service.read more
William R.
10/14/2019
Best service and owner ever. Recommend them for there repairs, classes, youtube advice.read more
Jack W.
2/11/2019
took care of the issue.read more
Mohsin Khan
12/17/2021
Hands down the best and most reasonable priced mac repair shop (of course I would not expect anything less from Mr. Rossmann). Spilled some liquid on my Mac and fried it Dropped it off at their shop around noon and picked it up at end of day fully functioning. A+
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Peter Salvatore
12/17/2021
These guys are the best!!! I dropped my MacBook pro and the screen didn't turn on. It was a simple fix and they didn't even charge me for it. Very trustworthy and highly recommend!! Thank you.
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Sagiv Ofek
1/21/2019
Honest and reliable. Superb workmanship.
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Wayne Holmes
6/21/2019
Great content.read more
John Schreiber
12/17/2021
The logic board in my computer (barely a year old) stopped working out of nowhere. Apple quoted me between $700-$800, and because I was just barely out of my warranty, would do absolutely nothing to help. I sent it to Rossmann, was quoted HALF of what Apple quoted me, and they fixed it within an hour and got it back in the mail to me. Truly truly some of the best customer service I’ve ever received. Everyone I’ve spoken to has been friendly, understanding, and compassionate (something Apple support seems to lack). I will most definitely be using Rossmann again for any repairs I need in the future, and I cannot recommend them highly enough.read more
grace baker
12/17/2021
Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair ServiceEmail, Call or Walk Into Our Store. We Want to Hear From You!
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Top Reasons To Have Your Repairs Done By Us
We stock our parts, so that means that you save time.
Our pricing is fair.
We use grade A+ parts.
We can repair motherboard component level issues.
We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Made In America
No Outsourcing
Experienced Technicians
Address
Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258
OPENING HOURS
Monday-Friday – 11 AM to 7 PM
Austin, TX 78705
(347) 552-2258
OPENING HOURS
Monday-Friday – 11 AM to 7 PM
QUICK LINKS
© 2025 Rossmann Repair Group, Inc