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Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
Macbook Repair Austin by Rossmann Group

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
5 star ratingI've spent over two weeks trying to get my Macbook Air fixed. These people managed to fix it within 20 minutes, and for a very reasonable price. Will definitely be coming here again.
Taz Avatar
Taz
12/17/2020
I’m here to jump on the Louis Rossmann bandwagon. My first time at the repair shop and the man personally took care of me - also taught me a thing or two along the way. Their new store is beautiful and worth a visit if you have repair needs
Philippos Sidiroglou Avatar
Philippos Sidiroglou
12/17/2020
My 2017 MacBook Air had trouble turning on during the pandemic in May, so I took it to an electronics store in Boston due to all Apple stores closed. They didn’t know what was wrong and suggested most likely I had to change the motherboard which would’ve costed ~$500! That’s almost the price of a new MacBook! My brother recommended me Rossmann, because they are reasonably priced and if anything they would repair the motherboard rather than replace it. I had to come to New York for my dog’s surgery, so I also brought my laptop in. It took about 30 minutes and turns out it was a connection inside that needed to be cleaned. Nothing to do with the motherboard. They were super humble and helpful. I would recommend them to all my friends. They are a lifesaver. ❤️❤️
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Jessica Cheng Avatar
Jessica Cheng
12/17/2020
5 star ratingGreat service,
SmakTalk Gaming Avatar
SmakTalk Gaming
2/17/2022
5 star ratingThis place is almost become a landmark in New York for the right to repair movement and Louis is to be commended for his hard work.I emailed the office from my home in Seattle asking about a potential purchase that I wanted to have shipped to their location to have them upgrade the piece of technology and he replied within a day or two I was quite impressed.Caveat if you want to repairman who has no opinions and will leave you guessing as far as what he recommends don't go here.If you want to be in formed with someone who has loads of experience has very technical understanding of his material and is a public face for standing up for our right to repair our own technology I wholeheartedly recommend going here for your work on computers.
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Andrew S. Avatar
Andrew S.
7/13/2020
5 star ratingI'm always nervous when I have to do business by phone and shipping but the person who I talked to by phone was nice and gave me a range of prices to fix my MacBook. I figured it would cost the top price but they only charged the lower price! It was fixed quick and returned as promised. Most of the waiting was due to shipping time. If I lived in NYC I definitely would use them and unless someone local to me can start fixing MacBooks I would use their service in the future.
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Andrew H. Avatar
Andrew H.
9/30/2020
Forget about the "Genius" Bar! Come here instead! (Question: price to replace Samsung galaxy tab s3 display? I'm only 14 so it would be nice if it was free... don't want my parents to get mad at me)
Super Saiyan Goku Avatar
Super Saiyan Goku
12/31/2019
No nonsense, quick turnaround, quality job. Priced right too, always remember the phrase: You get what you pay for.Highly recommended!
Sergey Zhukov Avatar
Sergey Zhukov
1/21/2015
5 star ratingVery good people and they teach on how to do your own repairs.
Ray Soucie Avatar
Ray Soucie
12/17/2021
5 star ratingThe place is great help was wonderful and friendly. I will be going back again when necessary.
asllan perovic Avatar
asllan perovic
12/17/2021
4 star ratingFriendly support! Very helpful.
Ethan Reimann Avatar
Ethan Reimann
4/17/2022
Have utmost confidence in the skill and integrity of this business. Most recent experience my charger would not fit into the charging port of my iPhone, I was impressed with the quoted $45 charge and 30-40 mins turn around. When I came back 30 minutes later they said they did not replace the charge port and were able to fix it by cleaning it, cost $0.00! Needless to say I left a good tip and was impressed with their honesty and goodwill. Love your youtube channel Louis, all the best to RRG.
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Matthew Grandin Avatar
Matthew Grandin
12/17/2020
This place basically opened up my computer and fixed it for free. I walked in there, they opened it up, tested some things and it started working. I guess these people just hate apple so much that they are willing to do this to give a middle finger to the genius bar. If I can give this place 10 stars I would. To have this type of service for free in Manhattan is unheard of.
Nate Avatar
Nate
7/17/2022
5 star ratingBiggest fan from kenya. Always watching rossman’s right to repair videos. Keep up the good work. Do you guys know any app coders you can reccomend???
Eddy Mugoh Avatar
Eddy Mugoh
12/17/2021
5 star ratingSent my MacBook Pro to them after my charging circuit blew from battery problems. The price I paid to have my board repaired and my battery replaced was super close to the quote I got from them after I merely provided them with a description of the computers behavior. They answered my phone calls and sent me emails with updates of the repair and were really good at keeping me in the loop and providing me with repair options. From the morning I sent it across country to the day I received it back all fixed up was a day or two over a week. Pretty quick! In terms of value, my 2012 MacBook Pro isn't really worth the money I spent to have it repaired, but their business is worth supporting because of the principles they standby. The reviews speak for their quality! If you love your old machine, they will keep it going. If you have a newer machine, their prices are totally worth it! Thank you Rossmann Group.
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Jaedon Kanyid Avatar
Jaedon Kanyid
1/17/2022

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

Email, Call or Walk Into Our Store.  We Want to Hear From You!

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Top Reasons To Have Your Repairs Done By Us

We stock our parts, so that means that you save time.

Our pricing is fair.

We use grade A+ parts.

We can repair motherboard component level issues.

We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Made In America
No Outsourcing
Experienced Technicians

Address

Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258

OPENING HOURS
Monday-Friday – 11 AM to 7 PM

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