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Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
Macbook Repair Austin by Rossmann Group

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
Louis is awesome. Getting soldering supplies from Rossman is great. Support the right to repair!
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Greg Aluise Avatar
Greg Aluise
12/17/2020
5 star ratingI have worked in IT for over 27 years and I can honestly say that these guys are one of the best vendors I have had the pleasure of working with. Great communication and excellent service. By far, one of the best in the industry when it comes to Mac logic board repair.
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Fraser C. Avatar
Fraser C.
1/11/2022
BIG FAN OF YOUR CHANNEL, LOVE THE WORK. I HONESTLY THOUGHT I COULD OF GOTTEN MY LAPTOP FIXED APPARENTLY NOT, BUT ITS UNDERSTANDABLE YOUR EXPERIENCE VS THAT OF ONE OF YOUR EMPLOYEE IS TWO DIFFERENT THINGS. BUT I GUESS BETTER LUCK NEXT FOR ME.
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Randolf jimenez Avatar
Randolf jimenez
12/17/2020
5 star ratingGreat service,
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SmakTalk Gaming Avatar
SmakTalk Gaming
2/17/2022
5 star ratingCracked the screen of my Macbook Pro 2016 and they repaired it for me in 4 days. For $200 less than Apple’s estimate to fix, plus a 1 year warranty on the screen. Great service! So glad I came across this place.
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Jessica Prativadi Avatar
Jessica Prativadi
12/17/2020
Twice was saved by Rossmann Repair. First it was liquid damaged MacBook Air, now Iphone SE 2020 who conveniently, after 1 year manufacturer warranty ran out, threw vertical stripes over the screen. Very reasonable repair pricing. Both times used mail in option, since parking nearby is “mission impossible”.
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Atis Avatar
Atis
12/17/2021
Very knowledgable on repairs and knows what he's doing. Extremely busy due to circumstances but thats 100% understandable!
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Damon Davino Avatar
Damon Davino
1/21/2019
5 star ratingYou guys are the Best
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Jake Liu Avatar
Jake Liu
12/17/2020
I spilled a spoonful of milk and cereal on my Macbook Air and two weeks later, the wifi stops working. I walked in for a diagnosis and it turned out that replacing the wifi card twice didn't work. One of his employees told me that something was wrong with the logic board and it'd be $325. I accepted this, knowing Apple would have charged me twice the price most likely.Two days later, I get a call in the morning that my machine is ready for pickup. I get there and ask the guy how much it'd be and he told me they won't actually charge me, and instead asked for a good tip. I left $40 in the tip jar. So there you go folks. 40 bucks for what would have cost hundreds at Apple. Skip the Apple Store and take your machine to Rossmann.
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Stiven Cabrera Avatar
Stiven Cabrera
5/21/2019
I teach at a gifted school and am dependent on a sturdy 7-year-old MacBook Pro purchased with a parents association grant. I use it for lecture, lessons, student presentations and all of my grading and internet at school. I had dropped the computer and it would not charge afterward. I called apple and they abandoned me. Their authorized repair people referred me to Louis before they abandoned me too. I showed up late on a Tuesday at his store frantic and worn out because this is my busiest time of the academic year. Frightened I would have to leave the computer there, Louis overheard me explaining I didn’t want the hard drive accidentally wiped and proceeded to start to analyze the problem. Then he gingerly opened up my tired computer and hooked power up from the inside, determined it was fixable and had some jolly guy in the back room hammer out the case for me while I waited. Then he put it all back together better than Humpty Dumpty and sent me on my way. I kept asking to pay him and he kept saying I could leave a tip if I wanted. I left a modest tip and thanked him and his really nice staff a few more times. I have never met anyone like this man. Yes Louis Rossmann is a true genius, unlike the misnomer coveted by apple technicians who are demeaning and often ineffective. Louis is talented, patient, and kind. And he’s a good teacher too. He treated my computer like it was a person and he treated me with dignity for wanting to rescue it. I hope he does well in his business. He seems happy but it bothers me that he says people are not quick to thank him. I wish more people knew the joys of being in the presence of his greatness and leaving so relieved you have your computer back that the rainstorm outside that night doesn’t annoy you. Thank you Louis, and I wish you deep happiness in your life. Keep up the greatness. If you ever need anything let me know.
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Maria Nedwidek Avatar
Maria Nedwidek
5/21/2019
These guys do a new media business, of the Apple-critical genre. Fun to watch these videos with morning coffee.Rumour has it they also do some real repair for the local natives over in the Big Apple.
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Marian Rusnak Avatar
Marian Rusnak
4/21/2019
The staff was very nice and helped me. I wanted to know if an old laptop was worth fixing. And they were honest. They checked my laptop, and recommended I didn't spend money on it and invest in a new one, as even though it could be fixed, it was almost obsolete and I'd be better off with a newer one. Other places would have repaired it just to take my money.
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Oziel Hernandez Avatar
Oziel Hernandez
12/17/2020
Sent in my son's laptop to Rossmann group after watching a number of his videos on YouTube. I sent in the MacBook Air and actually was able to watch the repair on livestream! Fixed fast and the video was fun. Best service ever!
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Mark Tsetsi Avatar
Mark Tsetsi
4/21/2019
5 star ratingWorld-class Mac repair service. If you want it done right and fast, this is the shop. Rossmann Repair had my damaged Macbook Pro screen replaced and ready for pick up less than six hours after drop off. Prior to that, I had spilled a cup of tea on another laptop- they successfully retrieved all data. Their quiet, friendly efficiency is very much appreciated pandemic or not. Great guys and gals.
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Ron Link Avatar
Ron Link
12/17/2021
I asked them for help in the repair of a computer and they gave me an extended and detailed comment about my options. I specially remark the attention of the service as the great interest they have at helping the customers
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Carlos Rodriguez Avatar
Carlos Rodriguez
12/17/2021

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

Email, Call or Walk Into Our Store.  We Want to Hear From You!

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Top Reasons To Have Your Repairs Done By Us

We stock our parts, so that means that you save time.

Our pricing is fair.

We use grade A+ parts.

We can repair motherboard component level issues.

We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Made In America
No Outsourcing
Experienced Technicians

Address

Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258

OPENING HOURS
Monday-Friday – 11 AM to 7 PM

SOCIAL MEDIA

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