Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
Macbook Repair Austin by Rossmann Group

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
I had continual problems with my computer's display and backlight and the Mac shop in my town recommended I send my computer into Rossmann Group rather than replace it. Rossmann Group fixed it twice, the second time without charge. They are very timely with their calls and emails and very transparent about repairs. I highly recommend Rossmann Group for major repairs.
read more
Hava Liebowitz Avatar
Hava Liebowitz
12/17/2020
5 star ratingLouis caught on Google Maps dumping trashy old MacBook shelf in the middle of sidewalk???? I don't know if it's it, but hilarious picture. Keep the city clean man! Hahaha
read more
Fabio M Stocco Avatar
Fabio M Stocco
3/17/2022
5 star ratingNew York City officials about to close this place because of their own incompetence. Just insane 🤯
read more
Contagious Gloom Avatar
Contagious Gloom
12/17/2021
5 star ratingBest macbook repair in town.
read more
bolainas Avatar
bolainas
12/17/2021
5 star ratingSuch a lovely staff! I came in to say hello and everyone was friendly! I would definitely recommend!
read more
Seanny Avatar
Seanny
6/17/2022
5 star ratingIm really impressed with this business and the people who work here.

I called another Macbook repair company in Brooklyn ( was closer to my office) and they wanted to run an overnight diagnosis and then decipher the issue is/was. I told them the battery needed to be replaced ( as it was dying in 30 minutes). Long story short they told me it would take 2 days or so and I would have to potentially rent a laptop while they fixed it. ORRR I could pay an extra $40 to expedite it.

Lucky I read their reviews and someone mentioned this place "Rossmann Repair Group".

This place is awesome. They looked at the laptop, asked some questions took about 10 -15 minutes and then replaced the battery ( and I got a 1-year warranty ) that took another 5-10 minutes. I was in and out 30-40 minutes with a brand new battery and it looks like it's working out amazingly!

This is the only place I will ever come to fix and or replace anything related to electronics!
read more
N P. Avatar
N P.
11/15/2019
Great communication and very professional. Shipped in a MacBook from out of state for board repair. Very fast turnaround time. Highly recommend using Rossmann Repair Group for your MacBook board repairs. Will use for all future repairs.
read more
Tekrehab Avatar
Tekrehab
12/17/2020
Repaired my mbp super quick
read more
James jefferson Avatar
James jefferson
1/21/2018
5 star ratingUnfortunately, they weren't able to help with our specific issue but they were great to speak with over the phone. They were responsive, went above and beyond to answer our question and provide advice/consulting on our issue. While at the end of the day we received the same answer as other vendors we talked to (our data would not be recoverable) they were the only one who took the time to give us a detailed understanding of why and what the limitations were of recovering data from a device after it had been factory reset.
read more
Shawn Lehner Avatar
Shawn Lehner
12/17/2020
Best group of skilled professionals under one roof won’t BS or car salesman you Straight to the point honestly and freely gives you knowledge and explanation on everything. There awesome fixed my MacBook Pro that had heavy water damage. Just awesome people. Cam the technician that answered the phone was super helpful nice and cool guy. Thanks Cam!
read more
Jay Rodriguez Avatar
Jay Rodriguez
12/17/2020
Großartige Firma! Toller Inhaber und erstklassige Beratung mit fairen Preisen.
read more
The User Avatar
The User
12/17/2020
5 star ratingNice Honest business. Apple told me it would be $1,600 to fix my laptop due to spilled water without touching it. Brought it here and was quoted $450. Luckily it was a smaller repair and walked or passing under$200. Was a little dustier than when I left it, and they took care of it before I left.
read more
Darren Jones Avatar
Darren Jones
2/17/2022
5 star ratingAfter years of watching Louis' YouTube vids I had to contact them for a damaged USB drive. I know they work on Apple products 99% of the time. This thumb drive had important documents that could not be reproduced, so I sent it in and they quoted me three times under what My big city wanted. Not to negate the time and work that goes into working on something so small. They are absolute professionals and I will be sending more damaged items in the future. From the time sent to return was exactly 15 days. Absolute life savers.
read more
Randy M. Avatar
Randy M.
12/17/2021
5 star ratingTop notch service! Doesn’t getting better then Rossman repair.
read more
Jonathan Mills Avatar
Jonathan Mills
12/17/2020
Best service ever fix my phone no problems
read more
Wilmy Jimenez Avatar
Wilmy Jimenez
12/17/2020

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

Email, Call, Live Chat or Walk Into Our Store.  We Want to Hear From You!

"*" indicates required fields

Name*

Top Reasons To Have Your Repairs Done By Us

We stock our parts, so that means that you save time.

Our pricing is fair.

We use grade A+ parts.

We can repair motherboard component level issues.

We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Website Design & SEO by DE Digital
phone-handsetmap-markerclock