Reviews
We’ve never offered a discount for a review, and they’re awesome anyway.
We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.
Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.
Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.
You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.
We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.
We treat people right, and you’ll see that wherever you read about Rossmann Group.
The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
The best Google rating of any business in Macbook repair
The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
The Best of the Best. Fights for the right to repair! Thank You Louis for your honesty and care for doing repairs the way they should be done! Rick Levitt Macintosh Computer Itechread more
Richard L.
1/03/2022
They did a excellent job and even went beyond of what I expect.
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Alexander Gonzalez
12/17/2020
Most excellent YouTube channel
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burningwiththesun
12/17/2021
Great service. Great people. Great turn around time. Went there with my dead very old mbp, and got it back in full working order the next day.
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Sanjaya Jha
12/17/2021
do not give your money to the apple genuis bar louis will fix for less don't delay take your mac book in today
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ADreviews76
1/21/2019
Honest Apple repairs. Will recommend to friends and family.
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Matthew Connally
12/17/2020
Very professional, good pricing. Good if you need Mac repair.
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Virginia Quetell
12/17/2021
I am an iPhone motherboard repair tech in Alberta, Canada. Giving a 5 star review for even the videos alone - Louis Rossman is one of the few YouTube tech channels I watch anymore because he actually gets it. I always learn something new! When it comes to hands on repair techniques and understanding the repair industry as we know it today, he is one of the few who really nail it. Having worked with many repair techs over the years I have witnessed first hand the good and the bad - there are techs who have skill and follow instructions and that’s it (your typical repair shop staff) Then there are the technicians who understand, are interested, figure things out and are bold enough to take on scary repairs because after all, that’s the only way you get good. But most of all, have a passion for what they do! Louis is one of these techs. Allow me to confirm dealing with Apple, repairing their products and handling the customer services that comes with it can be one of the most difficult industries and it takes a certain cat to master that.Thankyou Louis for your hard work and contribution to the repair industry!-S
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Skyler
2/21/2019
Did a mail in repair quote. Ultimately didn't get it fixed but truly appreciated their expertise in the situation. I knew after watching them on YouTube I was sending it to the right place. Will absolutely send any future work to them. I appreciated the free quote. Y'all awesome as fuck, keep it up!
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Mark M.
12/09/2022
Awesome people!!
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Nikolay Lubko
1/21/2017
Best macbook repair in town.
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bolainas
12/17/2021
This man is a Hero.
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E W
7/21/2019
Bought some genuine Amtek flux from Rossman. Got here quick and the flux works AMAZING!!! Much better than the Chinese ebay stuff I was using.read more
Dylan Crawford
12/17/2020
They actually fix your stuff.
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Crisine Maria Kennedy
1/07/2020
I came in with a bent laptop, and Dan and Steve were so friendly and helpful. Beforehand, my laptop was barely usable, and after not even half an hour they were able to get it working right. Now I don’t have to buy a new laptop two weeks before the semester ends. Highly recommend!!!
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Rachel Jung
4/13/2023
Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair ServiceEmail, Call or Walk Into Our Store. We Want to Hear From You!
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Top Reasons To Have Your Repairs Done By Us
We stock our parts, so that means that you save time.
Our pricing is fair.
We use grade A+ parts.
We can repair motherboard component level issues.
We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Made In America
No Outsourcing
Experienced Technicians
Address
Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258
OPENING HOURS
Monday-Friday – 11 AM to 7 PM
Austin, TX 78705
(347) 552-2258
OPENING HOURS
Monday-Friday – 11 AM to 7 PM
QUICK LINKS
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