Reviews

I started following Louis Rossmann on YouTube many years ago, back when he used to make fascinating videos of himself repairing motherboards under a microscopic camera. I later enjoyed watching Louis evolve into a commentator on good business practices, various life issues, and then of course right to repair. A couple years ago my 2015 MacBook Pro battery swelled to the point that it no longer functioned, and my audio speakers also went kaput. After getting a ridiculous repair quote from the Apple store I let my laptop sit dormant in my closet for a long time as it awaited an unknown fate. Then one day a lightbulb went off in my head, and I shipped my laptop all the way from California to the Rossmann Repair Group in Texas. I am now a very happy and satisfied customer with a perfectly functioning nine year old computer, and I simply cannot recommend this company enough!

Simply the email "request a quote" feature was enough for me to come here and make my first ever review. They couldn't even fix my problem due to it being a severe legacy hardware failure, but were quick, upfront and honest about it, even linking me to a work around that will allow me to recover my files and transfer them to a new device or hard drive. There is really something to be said about this quality of service, I would have stuck my logic board back in the oven like an idiot (again) potentially bricking the entire thing forever. Louis, you really know how to run a no nonsense quality business. Thank you From a former Apple fanboy.

Absolutely amazing team! Would recommend them to everyone

Fixed an iPhone7 which did not turn on within a couple hours for $45. Apple said the phone can’t be repaired and needs to be replaced. 10 stars!!

Friendly and helpful staff

These guys seem to be able to fix everything. This is the place to go for a last hope!

The best at what they do. Quick, Affordable & Friendly Service.

Very good man. Mailed my phone in from Canada.

I was recommended this repair shop from someone who lives in NY and I can't thank them enough. Rossmann Repair Group is definitely a gem. I had a stupid accident that destroyed the LCD of my laptop and I haven't touched it since until I got recommended and sent it in for LCD replacement. I did my research and was satisfied with everything I read / videos I watched and started saving up. With enough saved up I ordered concierge service since it was also my first time mailing something so if you don't know how to mail something or just don't want to deal with the process I definitely recommend this service ! (Now I know how to mail something and I thank this experience for teaching me how to) I am also an out of state customer my anxiety was through the roof even for a simple phone call at times (bless the FAQ on their site) so this service 100% gave me peace of mind of sending my device in and out. Communication is 100% , service is 100% , customer service 100% , repair 100% . I don't wish for anyone to have their macbook damaged some way or another, but if it happens I 100% recommend Rossmann Repair group everything you need to know is on their site or even a call away ! Thank you 1000000x

Took my Mac Book Pro here AFTER visiting the Genius Bar where they quoted me a 679.00 price to fix my laptop! Anyway being desperate I tried this small repair shop where they fixed the problem FOR FREE. They could have scammed me but didn't. Thank You!!

I was quoted 500$ for my 2018 MBP and encouraged to just put that cost towards a new computer at Apple when they said my logic board needed to be replaced. I mailed my computer to Rossmann from Boston and he found that it was something less intensive (charging port issues) and it was only 150$! They diagnosed and started work on it right away and it was mailed back in about a week. It works perfectly and I'm so happy to keep it and save the costs of an unnecessary new laptop. Thank you!

My Macbook needed a screen replacement and they were able to do in a very expedient manner (3 days) since I needed it before departing for work. I appreciated that they even discussed considering Apple first to have it repaired but because of timing, I needed my screen sooner and they were able to do it. Although not cheap(primarily due to cost of the screen), I happily paid to get my Mac up and running.

Straight out of LTT

The only person who hates macbooks as well as he repairs them. Love this 10/10 no nonsense.

These people are legends. I Love Louis