Reviews

They got our data out of a waterlogged phone after other labs failed.

Provides excellent service to the community, and is like a mentor to me.

I've been watching Louis for a long time, and I've LOVED Macs for a long time; and he's inspired me to fix all of my own. I wanted to support his business, so I did a mail in repair on my 2019 MBP 16" for a trackpad replacement. It was done, works good as new Louis, thank you and your team for everything you do; especially for right to repair. Thank you for inspiring me to fix my own equipment, and making your mail in repair super easy

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Phenomenal service, fast, friendly and experienced all while being courteous and economic.

Awesome people!!

Super friendly. Had the opportunity to see the shop in person while in New York for a trip. Got to talk with everyone, except louis, who was sick. He personally @'d me on twitter to apologize. I cannot recommend them enough.

I wasn't able to retrieve files off an external hard drive and the first estimate was $350 to $2500 (they said it had to go back to the manufacturer). Rossman was referred baby a friend and I was able to retrieve all my information. It was pricey (not $2,500!!) but worth it. I was very happy with the service.

The best in new york city ! He knows what most dont even have a clue !

I was referred to Rossmann Repair Group by a friend whose dad swears by the shop. After my Macbook Pro crashed and Mikey's Hookup in Brooklyn quoted me $511 to fix it and recover my data (plus a $90 diagnostic fee), I was desperate for a second opinion. Enter: Rossman Repair Group, who was able to get the job done for $250. What's more, the guys accidentally fixed my computer without first sending me a quote - when they realized this mistake, they graciously offered that I not pay full price for the repair. One of the best customer service experiences I've had in a really long time, ESPECIALLY when it comes to Apple products... I highly recommend them! Thanks Rossmann Repair! My laptop is working great now - you guys are the best!

I cannot say enough good things about Rossman Repair Group. Amazing value for the money, outstanding customer service, quick turnaround. If you have a broken Macbook, this is the place to go. A friend spilled water on their Macbook and it wouldn't power on. A local shop quoted them $3500 (!!!) just to attempt to recover the data. So my friend reached out to me and asked if there was anything I could do. I did some homework and found out that this particular Macbook (as with many Macs) had its SSD soldered to the board. So data recovery would indeed be a challenge. But $3500? Ridiculous. After I determined that I could not perform the repair or recovery myself, I came across Rossman Repair Group. While they are in Texas, their mail-in service is clearly a big part of their business, and the estimate for data recovery was literally 90% less than what the local shop wanted - $350 plus shipping. Their online service for setting up the repair and mailing it in was top notch - they have clearly been doing this for a long time. Communication was outstanding, with a tech reaching out every step of the way and clearly describing what was possible, how much it would cost, and how long it would take. Even their terms of service are written in Plain English and not Inscrutable Legalese! $370 later, I got my friend's data back, in a little over a week from the time I mailed the computer out. That price included the data extraction, the portable drive to hold the recovered data, and return shipping.

I don't think there is a better place to have your laptop repaired. After watching his YouTube for years I finally was able to experience the customer service. Louis and his team does not disappoint, all my questions and concerns were addressed same day and the pricing is very straight forward. I shipped my laptop from DC to NY to be repaired because the Rossmann Repair group is who I trust the most with electronic repair.

Perfect repair.

Super honest technicians that I trust with my Mac. I will only use this company to repair my MacBooks if I had taken it to Apple I would have paid 4-5 times as much for repairs with not as honest people

Another satisfied costumer!!! I had a Mac book Pro that needed to be put back together after i tried to replace the keyboard, didn't know that it had 50 micro screws holding the darn thing. Rossmann team where able to put it all back and had the laptop back in a matter of no time. Will recomend any one that has Mac products to trust Rossmann Repair Group to tackle any job at a fair price.