Reviews

I got my MB repaired in Just two days. Recommended.

Brought in a MacBook Pro to replace the battery and got an honest evaluation, and they cleaned out the charging port on my iPhone to boot. Shoutout to Shane at he front desk - top shelf service. NYC is going to lose a valuable asset when they push these guys out like so many other small businesses.

Brought in my M1 Macbook Pro for a screen repair/replacement after cracking it. Despite being told that the turnaround time was 1-2 days, it took over a week to have the screen "fixed". I came in to pick up the computer only to be told that there was light leaking from the sides/bottom of the screen. They offered me the option to either 1) take the computer as repaired at a discounted repair cost or 2) leave the computer at the shop to have it repaired correctly. I told them that I didn't mind how long it took as long as it was fixed without any issues (including the light leaking). After another week or so, I received a call stating that the screen was replaced with a new screen (as Apple would have done), and that there would be no light leaking issues. I came in and paid $500 (cost of the repair minus $50 for the hassle of having come in from NJ only to be told that the repair was not done correctly the first time) without checking the screen (which appears to have been foolish on my part). It's been about a month and a half since the repair, and I just now noticed that there that there's still light leaking from the sides as well as the bottom. Extremely disappointing to think that either 1) the repair person did not thoroughly check their work prior to giving the guarantee that all was well or 2) they were dishonest about how their work was performed. If you need things fixed in a way that'll functional, this may be your place, but if you need things done correctly (or honestly) I would not recommend using Rossman Repair Group. Update: Steve from Rossman Repair Group reached out to me and explained to me that he didn't see any issues when he installed the screen, and it could be that the screen (while new) may have had some quality issues that came to light after 1.5 months of use. While I won't be bringing it back in for repair, I think he made an appreciable effort to make things right.

Amazing apple repair service! Professional, fast and honest

Visited old location in February 2020. I thought I had a complicated issue with an iPhone, and a need to move gigs of data from it. It turned out I was wrong. The friendly staff at Rossman Repair Group were understanding and kind in their handling of my problem, which had a very simple solution Never once was I lead towards spending unnecessary money on data recovery. Different approaches to my need were presented and explained, all with a patient demeanor and an energizing confidence. I deeply appreciate the staff at Rossman. I fully expected (and was willing) to spend a chunk of money at their business, but was gently guided to a solution that saved me hard earned money, and helped me save my data. Honest, top notch service!

Awesome service.

I brought in my wife’s 16” MacBook Pro to have a key replaced that Apple wanted something like $700 to fix. (Replace keyboard and top lid) It took about 10 minutes for Rossman Group to replace my keycap while I waited and the key works perfectly now. Thank you so much! Great customer service and quality of work.

This place is amazing!!! My phone was shattered, which knew they could fix, but suddenly it was unusable (read: would open random apps, mute calls, call people unprompted, changed my hotspot password). My friend suggested I check out rossmann but even he thought it might be pointless. I went in and they were quick to diagnosis the need for a screen fix and that was it..:what if it's not that, I asked? The guy said "no fix, no fee. We'll replace it with your old screen but it might be a bit more shattered from trying to replace it." I figured let's try it. They said 30 minutes but 10 minutes later it was working perfectly! I'm leaving a beyond happy customer because they fixed it but honestly these people were so nice, so quick, so reasonably priced, and so fair. Thank you so much!

Most excellent YouTube channel

I asked them for help in the repair of a computer and they gave me an extended and detailed comment about my options. I specially remark the attention of the service as the great interest they have at helping the customers

Rossmann is the go to place for computer and mobile device repair, specially apple!!!

Friendly and helpful staff

Louis was very helpful and went out of his way to refer me to someone who could help me with my iPhone. He printed the address on a paper and told me who to ask for specifically. Thank you!

The staff were professional. Took a look at the laptop right away and diagnosed the issues. Up front about the cost and told me it would be ready in a few days. Already got it back and my child loves the repairs done. Thank you Rossman Repair Group!

Open when I needed it. Walk ins welcome. Knowledgeable staff. Extremely gracious telling me there was nothing wrong with my MacBook and not making me feel stupid. Great service, would 100% recommend