Reviews

These guys do a new media business, of the Apple-critical genre. Fun to watch these videos with morning coffee.Rumour has it they also do some real repair for the local natives over in the Big Apple.

I highly recommend Rossman Repair Group! A month or two ago, my 2017 MacBook Pro suddenly died on me while I was literally using it. I went on a deep dive on different tech forums and Reddit, and saw that Rossman Repair Group was highly recommended. After exploring their website, which was very user-friendly, informative, and clear, I saw that they had a mail-in option. This was super great to hear since I do not live in Texas. Plus, their assessments and estimates are free! You just have to pay for it to be mailed there. I followed their super clear instructions and information on how to do/how a mail-in repair works. Once received, they let me know and a day later gave me their estimate. My logic board needed to be repaired which they could do for $350 (but from conversations with Apple would be over $650). I had a few questions to help me further understand the work that needed to be done, and they were more than willing to answer. Once I gave the go ahead for the repair, the logic board was repaired within two business days. In addition, they even fixed some pins within my device's charging ports and advised me to get a new charger. My computer was with the company for about 4 business days. I received my well-packaged device quickly and safely via USPS priority mail. Overall, I had a great experience with Rossmann Repair Group. Because of their excellent communication as well as quick and high-quality work, I plan to use them for any MacBook issues moving forward and sharing this with all my friends and family. Again, from their easy to navigate and understand website to how they communicate about their repairs, I felt I could immediately trust they would take care of my MacBook. In addition, my MacBook works even better than before. It doesn't die super quickly, processes faster, and doesn't seem to overheat or use the fans so crazily anymore. Honestly, I wish found them sooner!

Sent my hdd for data recovery, process was simple and I was able to pre-authorize an amount. They worked on my drive within 2 days of receiving it and the total cost was literally 1/10th of the amount of another service I got a quote from. Professional, quick, affordable. Nothing to complain about.

Walked in yesterday for an iphone battery replacement expecting the apple store treatment, (make an appointment, sign this, give us the phone, come back in 2 hours). About 12 min after handing over my phone it was handed back to me. I can't ask for better. Plus the owner was a very cool guy. 'Nuff said.

These fellas know what they’re doing, definitely worth the wait, the guys are straightforward/friendly and helpful.

"It's Alive!!!!" - Victor, Dr. FrankensteinI've been youtube-binging since the start of pandemic last year and have subscribed to Mr. Rossman's channel. I myself used to be a full time geek (building PC, tinkering electronics/mechanical) but now I would say I lay-low but still appreciate and amazed on how people can fix/repair damaged stuffs or build.My hard working MacBook Pro Early 2015 finally stopped running one day in May or May Day fits well. At first I thought it was a battery problem for I know its about time to replace it with a new one and so I ordered in iFixit and the replacement process of this particular model is harder than the 2012 one. After installing it the macbook still shows a black screen... and therefore I need the help of Louis.So I send an email, ask for a qoute and they said most likely its a logic board issue which is pretty common with Apple MBP. At first I didnt know what a logic board is and found out its the 'mother board' of the laptop. Yeah, I am a bit rusty now on those tech terms. I asked them if the replacement/used logic board will have the same gpu, ram, etc as the one I have and they said yes. And then I send it to them and upon receipt they notified me that it will take 10 days for completion of repair. A tech get in touch with me and he also added that the LCD ribbon connector need to be replaced too. It only took 4 days though which I really appreciate and when I got it I was so happy that its alive once again. Since the logic board was replaced the Serial number of my MBP is now different from the original. All the existing files and OS is intact and so far, now is October 2021, have found no issues or concerns. My MBP is aging and looking forward for a replacement in the coming years. I highly recommended Mr. Rossman and his team and will continue watch his YT videos.

Louis is fantastic, humble and honest man.

Yelp sucks. Rossman Repair Group does not. youtube.com/watch?v=gQAA…

Summer 2019 I left the house with my window open, right next to the window was my late 2017 13' MacBook Pro. When I returned my whole laptop had drenched in rain and it just stopped working.I had followed some articles on Google and had kept my laptop turned off, upside down in the V shaped in front of a fan for more than a week. I went to the apple store and they quoted me $1100 for the repair and insisted on buying a new one. I denied dint use my laptop for a month atleast.Later I found out about Rossmann Repair Group from a friend in New York. So I go there and when they turned it on after a month it just started to work and they did not charge me for anything.Later after a year sometime during last week the MacBook used to crash as soon as I left the power button. Not knowing what to do I mailed my laptop to Rossmann where they initially quoted $430 but after a week they repaired it only charing $100 and shipped it back for free.We all put a lot of money to buy a MacBook and when Apple charge the same amount for repair its truly disappointing. I highly recommend Rossmann to anyone with any apple products. These guys know what they are doing and in fact does it way better than Apple.From now onwards I have decided to never buy Apple Care because I know I can rely on these guy.Thank you Rossmann Repair Group!

My 2017 Macbook Pro's hard drive got bricked after updating to Apple's Catalina OS (no hard drive was detected). *Yes, Apple's software update physically corrupted my hard drive. I went to my local Apple store and was quoted over $800 to get my Macbook in working order, despite the issue happening because of a known Apple bug. I've been watching Louis's videos on YouTube for some time and decided to ship my Macbook from Hawaii to his shop in New York. His team was very straight forward and repaired my laptop at a fraction of the cost (considering new hard drive + installation)! I can't thank Louis and his team enough! Much mahalo! #supportrighttorepair

Paul has cleaned and repasted my mid-2015 MacBook Pro for essentially peanuts. The team had cleaned and repasted my new/old Mac Pro late 2013 in a very short time when I needed it back. The business is run employing a lot of young folks and given how young they are the level of professionalism is surprisingly high. Much, much higher than some well known fruit companies who will lie to your face without blinking. It is a New York business, so you will have that NYC aftertaste sometimes (as the owner likes to say, paraphrased: I’m not a sociable person), but that’s NY. It is awesome to see the diversity in that place. Louis does not preach about diversity, he just practices it. But he won’t talk to me about strudels, which makes me a bit sad. (The photo is not made in the shop, but it is the computer that was cleaned up by them about a year earlier.) Ps: I may get to make a repair review as well as I have had to clean the Mac Pro again (LIC air is toxic) and I cracked a connector. If it gets lose as I suspect it will... Yeah, I know. But I like how it looks. Luke, this is my trash can.

100% would recommend

HIGHLIGHT & CONCLUSION ******Overall I'm having a good experience with this store because they have great customer services, best third party replacement parts, justify price for those replacement parts, short estimate waiting time to fix the device, 1 year warranty, and good prediction of pricing and the device life conditions whether it can fix it or not.******* **Please read the whole ranting comments!!!!!!** This Repair Shops is the best, same as Louis Rossmann YouTube channel. *I know that Rosemann Repair Group doesn't offer "Original Apple parts" for those replacement but they offers the best quality NEW parts for those replacement, honestly I don't care either is original or not as long I'm able to use my iPhone 6s Plus*. All parts that the Rossmann Repair Group offers is mostly NEW from the third party. They also have great customer service and they actually told you the estimate cost of the product repairs unlike other repairs shops who don't tell you untill they perform a diagnostic and they also charge you a extreme expensive fees such as just opening the phone without any repairs fees and they mostly offer the cheap quality parts for those replacement. Today August 12, 2019 I bring my iPhone 6s Plus that won't turn ON, I'm mostly know what is the problem so I tell them my issue and what I'm thinking is the cause because basically my iPhone didn't water damage, my iPhone just randomly stop turning ON after I play a game on the phone and the low battery sign show up than I plugged into a charger to charge up but after 2 hour I still don't see my screen ON so I had done some research online and what I'm come out is basically 3 major reason might causing my device of not turning ON. 1 might be the battery too old and can't handle any high voltage anymore. 2 might be the screen LCD. And the third I'm very afraid that this is my issue and that is the logic board, a logic board replacement it almost cost like a brand new phone. *Even though Rossmann Repair Group replacement parts isn't original, at the same time it doesn't even matter because my device is already old enough* COMPARED WITH APPLE, APPLE PROBABLY HAVE ORIGINAL PARTS FOR THOSE REPLACEMENT BUT IS NOT GUARANTEE THAT WHETHER THOSE PARTS ARE "NEW" OR EVEN DOESN'T GUARANTEE THAT THEY GOTTA FIX IT FOR YOU. THEY MY REPLACE THE ENTIRE DEVICE FOR A HIGHER PRICE OE FORCING YOU TO BUY A NEW GENERATION IPHONE. APPLE ALSO MIGHT CHARGE YOU FOR JUST GETTING LOOK INSIDE OF YOU DEVICE. FINALLY, APPLE MIGHT LET YOU WAIT FOR 3-5 WEEKS OR EVEN THE WHOLE MONTHS. HIGHLIGHT & CONCLUSION Overall I'm having a good experience with this store because they have great customer services, best third party replacement parts, justify price for those replacement parts, short estimate waiting time to fix the device, 1 year warranty, and good prediction of pricing and the device life conditions whether it can fix it or not. But however, Louis Rossmann if you reading my review please offers a iPad, iPhone or even a iPod touch for NEW customers to sign in and fill out the form because even though you offer a check it device/tablet, the device it doesn't even work properly but however Rossmann Repair Group take theirs jobs into the next level, the staff who work in the front door repair shop take out his personal iPhone for me to register/sign in/fill out the form. That is even better than a great customer service, is very very great customer service. That what I call the extreme customer service who take their jobs into the next level. "FUNNY STAFF" I know Louis is a YouTuber and need to edit sound, video, lighting, camera angle, etc but Louis take his video/audio editing into the next level by playing his staff recorded voice in the loud speaker. They have good communication skills with customer, the front Landy and the young men have very fun expression with customer.

Very professional, good pricing. Good if you need Mac repair.

My daughter brought her MacBook Air to me a the end of May complaining that the fans were blowing full-blast and that the computer was running slow. Turns out there had been a minor tea spill into the keyboard / trackpad area. We shipped the laptop to Rossman, which received the machine on 5/29. I hadn't heard back on 6/7, so sent a message and got a quick response that it was still being looked at. On 6/13, I got an update that the laptop seemed to be working OK and that they couldn't find anything physically wrong with it. I described the problem again and they took a longer look, this time reporting back that the keyboard was demonstrating some flakiness, but that it was passing all of their other tests and looked good under the microscope. I accepted their repair estimate to replace the keyboard ($225); they shipped the computer back on 6/22 and I received it back on 6/25. Unfortunately, on the first boot, the laptop fans came on full blast and the computer was obviously still throttling itself. I'm not certain who I spoke to when I called back, but they were very helpful, asking me to ship it back to them and that they would take care of it on the same day that they got it back. True to their word - they received it back on 6/28, identified the problem (trackpad cable), repaired the computer and shipped it out again the same day. We just received the computer back this afternoon (7/2) and it is now working beautifully. They charged nothing for the second (successful) attempt at repair. In total, we were out $275 including our shipping costs, which seems very reasonable considering we have a working laptop with a brand-new keyboard (and either a new trackpad or a new trackpad cable, not 100% clear which was replaced). Overall, communication was good. Outside of their automated system, they were not proactive in their communication but responded immediately to all phone / email inquiries and were always pleasant and polite to speak with. Their response to the initial failed repair was world-class. It took almost exactly one month from the day that they first received the machine until I had the working machine back in my hands. This is not a complaint, but rather information for others considering using them as a mail-order service. I expect that their turnaround time may vary depending on how busy they are. In any event, I am very satisfied with the outcome and would recommend them to anyone looking for a less-expensive and professional alternative to taking a broken phone or machine in to an Apple store.