Reviews

Summer 2019 I left the house with my window open, right next to the window was my late 2017 13' MacBook Pro. When I returned my whole laptop had drenched in rain and it just stopped working.I had followed some articles on Google and had kept my laptop turned off, upside down in the V shaped in front of a fan for more than a week. I went to the apple store and they quoted me $1100 for the repair and insisted on buying a new one. I denied dint use my laptop for a month atleast.Later I found out about Rossmann Repair Group from a friend in New York. So I go there and when they turned it on after a month it just started to work and they did not charge me for anything.Later after a year sometime during last week the MacBook used to crash as soon as I left the power button. Not knowing what to do I mailed my laptop to Rossmann where they initially quoted $430 but after a week they repaired it only charing $100 and shipped it back for free.We all put a lot of money to buy a MacBook and when Apple charge the same amount for repair its truly disappointing. I highly recommend Rossmann to anyone with any apple products. These guys know what they are doing and in fact does it way better than Apple.From now onwards I have decided to never buy Apple Care because I know I can rely on these guy.Thank you Rossmann Repair Group!

They are the best! Repair water damage on my MacBook Pro really fast. Sent back to me in priority mail in less than two days. I sincerely recommend them! They’re 100000x better than Apple!

Third time i'm sending a Macbook at Louis Repair shop in NYC, i'm a Caribbean customer, located in Guadeloupe island. I trust him and his team, i've never been deceived in any way and i'll continue asking them for help whenever i have a problem with a Macbook. Kudos for their professionalism, keep up the good work guys. Cheers ! You guys Rock !

Repaired my macbook for $540 less than Apple quoted even AFTER I told them the quote. Could have charged me $300 more and I would have gladly paid. Top notch!

The service was amazing! I had a broken fan in my MacBook Pro and needed them to replace it. All I did was walk in, tell them the problem (I had originally gone to the Apple Store where they diagnosed) and then they were able to tell me how long it would take and how much it would cost. The cost of this repair was about the same as what they quoted me at Apple, which the Apple tech said was pretty expensive, but because of the location (it's in the heart of west campus!) and the service I chose it anyway.

the prices are extremely reasonable, the facility is very clean (smells like a hospital), and the staff is very quick and respectful.

I visited couple times to buy supplies since Louis sells most supplies cheaper than other websites (i.e amazon/ebay) with free shipping/same day shipping. Don't delay, Buy today.

Louis is a NYC hero!,I have an iPhone 6 that needed battery replaced.Apple was offering a battery replacement program for free or for 29 dollars till December 31 2018,so I went to an apple store.The "Genius" at the Genius Bar took my phone went to a back room then came back and said my phone doesn't qualify because it's bent..really?,if it was bent I didn't see it and if it was bent it was their fault via bent iPhone 6 "bendgate" issues.That being said apple wouldn't change my battery and said I should just buy a new phone.I left mad and next day remembered a YouTube video I saw with Louis fixing a MacBook Pro that apple said couldn't be fixed,so I went to his store in Manhattan.Got to the store told his workers what was wrong and within a little over an hour had new battery and iPhone working perfectly for only 40 something dollars.One again Louis is a hero and I will never buy a new apple product till they make a drastic change and have respect for their paying customers!

I went to them with speaker and battery issues. They said that they could replace the speakers but on further investigation they found that there was a problem with the logic board. They then recommended that I shouldn't replace it given that my Mac is really old and the expense of replacing the logic board wasn't worth it. I appreciated their honesty! These guys do awesome work and are prompt in their communication. Would highly recommend them!

Well informed and friendly staff, great service. Thanks.

They recommended I go directly to Apple first for my Macbook Pro display problem, and I was kinda surprised at first but I took the advice anyway and I'm happy with the result. They could've easily took my laptop and replace my screen for $550, but Apple ended up fixing my laptop for free, because Apple claimed my specific screen issue isn't supposed to occur. Louis made $0 recommending me directly to an Apple store but you know what I'm gonna come back here if I really do have an issue that Apple can't fix. Bless this man and his honesty.

Friendly staff and fair pricing. Very helpful and no nonsense.

I brought my laptop in because it was overheating. On the spot Louis cleaned out my MBP, replaced the thermal paste and fixed the problem. He also did not charge me a thing. God bless Louis

I needed to get my MacBook Air screen replaced as soon as possible since it cracked right before my exam. I went to them because it was an emergency and I needed my laptop back. They replaced my screen on the same day given that I pay a rush fee. However, the top of the screen wasn't inserted properly since I could still see light peeking through. Also, the prices were pretty high considering it was simply a screen replacement. They are a good place to go to if it's an emergency and you can't find anyone local who will do it for much less.

Great