Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
Macbook Repair Austin by Rossmann Group

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
Had a liquid spilled macbook pro. Apple store gave a quote for $1100, which was the price I paid to buy the mac in first place. I was using my laptop by connecting a external keyboard for a long time. Found Rossmann videos on youtube, mailed in my laptop and week and a half later, my build in keyboard works just fine. Rossmann charged me a $175. Thank you!
avinaash m Avatar
avinaash m
1/21/2017
people who care
Saksham Goyal Avatar
Saksham Goyal
12/17/2021
5 star ratingLouis is legit
Circle Tech Avatar
Circle Tech
12/17/2020
New York City officials about to close this place because of their own incompetence. Just insane 🤯
Contagious Gloom Avatar
Contagious Gloom
12/17/2021
Good ethical service for computer board repair, specializes in rotten apples.
Robert Polkamp Avatar
Robert Polkamp
7/21/2019
5 star ratingI took my 6+ year laptop in for a cleaning and was advised I should replace the battery even before the rep opened up my laptop. As he had predicted, the battery had expanded and was pressing up against the case and everything inside. I felt comfortable and did not feel like I was being upsold. It took 1 business day to replace and so far so good! Everyone was extremely friendly and will be going back again when I need to (though hopefully not soon!).
Daniel C. Avatar
Daniel C.
11/02/2021
Words cannot describe the excellence of Louis's work, and his professionality in execution. I am religiously against Apple products due to Apple's consumer practices making it unlikely that Louis will see much of my business in the future, (he specializes in Apple products) I will give this company my money every single chance I get. There are fewer than 5 companies in existence that I can say that for. If Louis or one of his employees ever sees this, thank you for your service. I love the work that you do, and my only complaint is that you don't have more access to Samsung parts. Although, I suspect that is not his fault.
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Queen Anne's Revenge Avatar
Queen Anne's Revenge
12/17/2020
5 star ratingHonestly, they did such an amazing repair on my MacBook, it is running similar to how it was once I purchased it. The computer even arrived cleaner then I sent it. I had a power failure on the computer, the computer battery wasn't charging, and then eventually the computer stopped powering up so I shipped it to Louis. They did take a little longer than an expected cause of covid 19. I got it back to Eugene OR and I can't be happier. Thanks again I will always ship it out to lewis for any problems because they are great problem solvers when everyone else gives up or has the attitude that they can't fix it only replace logic board etc. Replacements are last resort, not first resort. Thank guys and thank you Paul Daniels!!!! lol
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Tony O. Avatar
Tony O.
6/13/2020
Very good
Danishjeet Singh Avatar
Danishjeet Singh
1/17/2022
a beautiful man
Samuel Evans Avatar
Samuel Evans
12/17/2020
Your YouTube videos are the best! Don't leave NYC!
Luke Hamburg Avatar
Luke Hamburg
12/17/2020
The customer service was excellent. I was greeted as soon as I walked in and they didn't take long to give me my order although I wouldn't have cared if they did take long. I ordered Flux. They should invest in a better door stopper but you know the old saying...if it's not broke...I will purchase from them again.
N9olan Avatar
N9olan
4/21/2019
5 star ratingI bought a hot air station from Rossmann over a year ago and it unexpectedly came with some candy. I still remember and appreciate it! that and everything he does for the community.
chad j Avatar
chad j
12/17/2021
5 star ratingThese guys are the most honest guys in NYC. Oh and they also fix your stuff great!
Kevin Dibb Avatar
Kevin Dibb
12/17/2021
Super fast, very pleasant, very knowledgeable professionals. My laptop was repaired in less than an hour and meanwhile I would still be waiting in the Apple store for a diagnosis by then! Definitely coming back if I have any issues in the future.
Kendall Murphy Avatar
Kendall Murphy
4/21/2019

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

Email, Call, Live Chat or Walk Into Our Store.  We Want to Hear From You!

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Top Reasons To Have Your Repairs Done By Us

We stock our parts, so that means that you save time.

Our pricing is fair.

We use grade A+ parts.

We can repair motherboard component level issues.

We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
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