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Reviews

We’ve never offered a discount for a review, and they’re awesome anyway.

We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.

Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.

Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.

You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.

We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.

We treat people right, and you’ll see that wherever you read about Rossmann Group.

The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
Macbook Repair Austin by Rossmann Group

The best Google rating of any business in Macbook repair

The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
5 star ratingI only watch the videos but this place is the best in the world for board level repair and on the fore front of right to repair activism and legislation
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eric ketchum Avatar
eric ketchum
12/17/2021
I admire Louis rossman. He taught me alot . So yeha .!
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WHY Avatar
WHY
4/24/2025
5 star ratingSent my MacBook Pro to them after my charging circuit blew from battery problems. The price I paid to have my board repaired and my battery replaced was super close to the quote I got from them after I merely provided them with a description of the computers behavior. They answered my phone calls and sent me emails with updates of the repair and were really good at keeping me in the loop and providing me with repair options. From the morning I sent it across country to the day I received it back all fixed up was a day or two over a week. Pretty quick! In terms of value, my 2012 MacBook Pro isn't really worth the money I spent to have it repaired, but their business is worth supporting because of the principles they standby. The reviews speak for their quality! If you love your old machine, they will keep it going. If you have a newer machine, their prices are totally worth it! Thank you Rossmann Group.
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Jaedon Kanyid Avatar
Jaedon Kanyid
1/17/2022
My Macbook needed a screen replacement and they were able to do in a very expedient manner (3 days) since I needed it before departing for work. I appreciated that they even discussed considering Apple first to have it repaired but because of timing, I needed my screen sooner and they were able to do it. Although not cheap(primarily due to cost of the screen), I happily paid to get my Mac up and running.
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Stanley Sowy Avatar
Stanley Sowy
7/30/2023
If you have an Apple product that needs repair, look no further. Louis is the best in the business by a mile.
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Gurvinder Parmar Avatar
Gurvinder Parmar
12/17/2020
5 star ratingCouldn't find a place to fix my Macbook in HI for over a year! They all told me I had to get a new computer or replace the whole logic board! I even sent it to a repair shop in Alabama, and they couldn't fix the problem. Then I stumbled upon Rossman Repair on YouTube and decided to give them a shot.Finally, it's fixed, I'm a happy customer and would highly recommend. They really know what they're doing. Their repair is very comprehensive and they actually let you know what's wrong and give you a quote before fixing.THANK YOU!
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Jonathan F. Avatar
Jonathan F.
5/21/2019
Asked for info on a repair and were able to redirect me to the right people for the job. Thanks!
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Brandon Olague Avatar
Brandon Olague
11/17/2022
Excellent Macbook Air service place. Very honest and trustworthy business. Recently repaired a Macbook Air computer. Very happy with the service provided.
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Abraham Jose Avatar
Abraham Jose
6/16/2024
I called them a few days ago to ask if they offered MacBook pro display repairs/replacements for a black screen issue. I appreciate they told me what are able and not able to do. In my case (with a 2021 MacBook Pro 16-Inch) they even told me to just to to Apple for a display replacement because repairing the cable/replacing the screen through them would not be possible with good results. Thanks again!
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Jame Anderson Avatar
Jame Anderson
4/08/2024
I haven't been here, but from reviews I'm sure this place is the best place to repair you Apple devices.
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Abel Flores Avatar
Abel Flores
1/21/2019
I will not take my laptops anywhere else. They always do right by me
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Michael Edwards Avatar
Michael Edwards
12/31/2019
5 star ratingOur company has directed many of our clients to this location for computer repair. They've all been very happy and I've had zero complaints. Louis is an upstanding individual in the community I would highly recommend his business. I will be glad to keep on supporting your company in the future for many years to come. Thanks for all your hard and detailed work.
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Dustin K. Avatar
Dustin K.
6/03/2019
Rossmann repaired my A1466 MacBookAir. 5 stars because they fixed and thus solved everything that wasn't working properly. the only thing I can say is: Thank you, thank you, so much for everything. I utilized their mail-in service which perfectly matched my needs, I live in a remote ski-town in Colrado, which typically requires out of town travel to get anything repaired. I highly recommend Rossmann Repair, what's my credibility? I am a former consumer/business Reporter, who has evaluated lots of B2B and B2C businesses and services. All in all, my older MacBookAir is working perfectly, I am grateful 100%.
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Chris P. B.
4/02/2021
Great company. I send an e-mail asking if they take international repairs for an MBP 2017. Since the international shipping and handling would be a huge chunk of the bill they suggested some data recovery tricks i had not tried yet (lifeboat connector). Using their suggestions I managed to recover the data on my own. Obviously their advice was priceless. All the rumors are true, these guys are legends. Thanks!
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Peter Bosgraaf Avatar
Peter Bosgraaf
5/05/2024
Fast and easy mail in service available 24/7 via their web page submission. Great customer service.
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William R. Avatar
William R.
10/14/2019

Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

Email, Call or Walk Into Our Store.  We Want to Hear From You!

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Top Reasons To Have Your Repairs Done By Us

We stock our parts, so that means that you save time.

Our pricing is fair.

We use grade A+ parts.

We can repair motherboard component level issues.

We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Made In America
No Outsourcing
Experienced Technicians

Address

Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258

OPENING HOURS
Monday-Friday – 11 AM to 7 PM

SOCIAL MEDIA

© 2025 Rossmann Repair Group, Inc
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