Reviews
We’ve never offered a discount for a review, and they’re awesome anyway.
We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.
Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.
Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.
You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.
We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.
We treat people right, and you’ll see that wherever you read about Rossmann Group.
The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
The best Google rating of any business in Macbook repair
The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
great people truly just trying to help you out.
wickedtoast
12/17/2020
Rossman repair group is excellent
Shirhad Meah
7/17/2022
Amazing Store — keep up the great work!
Sven Mayer
5/17/2022
Absolute Spitzenklasse!! Einer der wenigen Firmen die mehr als 5 Sterne verdient hätten.
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Elias Büscher
9/21/2019
I always love this place
Nathan Grimes
12/17/2021
I have a water-damaged 13" MBPro, and was looking for help. When I called, they were SUPER-knowledgable and actually gave me the advice NOT to repair my old and not-very-valuable computer. Rossmann could have just taken my money, but he gave me a lot of direct, in-depth and helpful information for nothing more than a thank you.In the event that I have something worth repairing, Rossmann will be my first stop.
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aaron ackley
1/21/2018
Very friendly and intuitive.I went in to see if I could repair my friend's water damaged Macbook and if they couldn't fix it, I didn't have to pay anything thing. Unfortunately, it was unsalvageable, and they held true to their word. I didn't have to pay a penny for it.Despite being unable to fix an expensive laptop that I was hoping to see come alive again, I am greatly impressed by the great customer service. The gentleman at the counter helped me quickly diagnose what the issues were, what parts were damages by the water, what had corrosion, etc.If I ever somehow end up owning a MacBook myself, I will definitely be coming to these guys should it fail on me.Keep up the good workread more
Joshua C.
3/16/2019
Couldn't find a place to fix my Macbook in HI for over a year! They all told me I had to get a new computer or replace the whole logic board! I even sent it to a repair shop in Alabama, and they couldn't fix the problem. Then I stumbled upon Rossman Repair on YouTube and decided to give them a shot.Finally, it's fixed, I'm a happy customer and would highly recommend. They really know what they're doing. Their repair is very comprehensive and they actually let you know what's wrong and give you a quote before fixing.
THANK YOU!
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Jonathan F.
5/21/2019
Let me cast my comments here on your NEW location. My friend learned how to change a battery in her laptop from you and YOU gave her the courage to actually try this herself. You are a good man, Louis, BUT I DO miss your ebike rides in NYC as I used to watch them with a gin and tonic at night. They were very whimsical and entertaining. PLEASE consider night rides around your new store. And yeah I kinda miss Erica too, but I understand that everyone MUST march to their own drummer. God Bless you. AND Your old page still has all the reviews and old address. I just looked it up!Yelpers report this location has closed. Find a similar spot.Rossmann Repair Group409 reviews ClaimedIT Services & Computer Repair, Electronics RepairOpen12:00 PM - 8:00 PMHours updated a few days agoread more
Ren F.
12/13/2022
Great service, fixed my MacBook for half the price Apple wanted.
Louis Perna Jr
6/21/2019
Easily a five star company. Excellent service, truth, honesty, transparency, all the things that you'd want from a business.
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Jonathon
12/03/2022
Creates amazing educational content on YouTube for FREE
Victor Bäck
12/17/2020
I've never been there, but I just called them up and just told them how much I appreciate how pro-consumer they are.. I really should have mentioned the rest of the Staff in my call, but with a pro-consumer guy like Louis at the helm I'm sure his attitude trickles down to the rest of his Staff. Thank you all for your time!
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John Boy
1/21/2019
Amazing repair service, and solid tech advice.
Gabriel Avilucea
6/21/2019
I have a 2016 15" MacBook Pro with touch bar, which crashed randomly and wouldn't restart. I tried a bunch of things over next couple of days but no dice. Figured it was dead.Took it to Apple Store (W 14th St). Their Genius took it apart in a back room and told me the logic board is dead and quoted $678 to fix it, with loss of all data.I went to Rossmann nearby to ask about data recovery (having researched various options and finding lots of recommendations for this place). The guy at the front desk took it apart in front of me and found the issue in 10 seconds. A small screw had become dislodged and was wedged between two components on the board. Worked fine after removing that.No cost (I gave the guy a tip).Amazing.Added bonus: my faith in humanity is renewed. (My faith in Apple is much reduced)Can't recommend this place enough.read more
Daniel P.
4/04/2022
Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair ServiceEmail, Call, Live Chat or Walk Into Our Store. We Want to Hear From You!
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Top Reasons To Have Your Repairs Done By Us
We stock our parts, so that means that you save time.
Our pricing is fair.
We use grade A+ parts.
We can repair motherboard component level issues.
We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.