Reviews

Exceptional work, thanks guys!

The repair process wasn't smooth, as I had to go back and forth multiple times with the team. However, the Rossmann group really cares about their customer, and we eventually figured out something that works. The experience could be better, but it could be much worse, if not handled correctly by the customer service team. So a solid four-star, and a 4.5 star would be a more accurate evaluation.

Two years ago I spilled nail polisher remover all over my 2015 Macbook Pro keyboard because I am an idiot. I thought it was a goner so I didn't bother to take it to the Genius Bar as I figured the cost of repair would be just as high as a new machine. It just sat in a drawer for about a year until my friend in IT highly recommended the Rossman Repair Group. I shipped my laptop to NY from SF expecting to get a high price quote back from them but that was not the case! I gave the green light on the repair and got my laptop back in about a week. The tech who worked on my laptop was responsive and did a great job. It's been about 6 months since the repair and it works great. I highly recommend RRG's services to anyone who needs their Apple products fixed especially if the Apple Genius quote you some non-sense cost of repair or tell you to replace it.

Thank you for such a quick, same day repair and you guys saved me a lot of money by repairing the board too. I appreciate how the package was double boxed and wrapped so carefully. Indeed USPS dropped the package or something, made a hole in it.. but my laptop was unhurt.

That are the best they fix my iMac. In 30 min s

I took my computer to Apple after it broke for apparently no reason. It just stopped working one day as I was typing, mid sentence. There had never been a spill or true water damage. At the worst, maybe I had used it outside in foggy weather a few times. I took it to Apple and they said that “according to a red sticker indicator” that it fell under liquid damage. And that there was a small part inside the computer that appeared to be liquid damage. Sounds like a scam. I tried to argue it but they were like a brick wall, and quoted my $700 to have it fixed. I brought my computer to Rossmann and they quoted me half of what Apple had quoted me, because I told them that Apple had said it was liquid damage. Then, after they looked inside and cleaned the computer and changed a few things, they decided that it was not liquid damage, and fixed the computer for FREE. Needless to say, ROSSMANN is amazing and I will never go to a Apple for a computer problem again because it is a huge scam and a ripoff!! “Genius Bar” at Apple, give me a break. Those employees are trained to rip off naive, unknowing customers!

Twice was saved by Rossmann Repair. First it was liquid damaged MacBook Air, now Iphone SE 2020 who conveniently, after 1 year manufacturer warranty ran out, threw vertical stripes over the screen. Very reasonable repair pricing. Both times used mail in option, since parking nearby is “mission impossible”.

good

Creates amazing educational content on YouTube for FREE

Best around!

Louis caught on Google Maps dumping trashy old MacBook shelf in the middle of sidewalk???? I don't know if it's it, but hilarious picture. Keep the city clean man! Hahaha

Extremely professional and experienced staff. They went above and beyond with my laptop repair. Probably the best computer repair shop in the country.

Went to another repair place asking $600 for a screen repair, then I found Rossmann on YouTube and decided to send in my computer. Fast response time and amazing service, will reccomend to everyone. Thank you so much.

Phone was fixed at reasonable price, but employee was very rude!

Louis & his team is truly as good as it gets. I shipped my wife's rMBP to Louis to get it worked on. Finally someone who found what the issue was with this thing. His customer service system is easy to use, responses from the team are notified via email. They were very prompt and gave continuous updates. Louis does this work because he cares, period. Furthermore, his valuable videos he posts are a blessing to those that want to get into component level repairs. Do I recommend their work, heck yes. Will I use him again if I have another issue with a Macbook, hell yes! Don't delay, send your Macbook to Louis & team today!