Reviews
We’ve never offered a discount for a review, and they’re awesome anyway.
We believe strongly against rewarding positive reviews with discounts, and take pride in earning each review.
Many repair shops have found a way to cheat social media sources. They will offer a customer a direct discount if they leave a positive in store review, which creates a flurry of five star reviews of potentially three star businesses.
Check the ratio of reviews to filtered reviews on Yelp! before making your decision. More filtered reviews than real reviews means trouble.
You’ll note our ratio of reviews to filtered reviews is quite low, as a result of not bribing customers to leave an in-store review. None of our reviews were solicited by offering a customer a discount to leave a review! The only motivation these customers had was the service they received while here.
We do not cherry pick reviews and put them on the site next to a name that could be fake. Everything you see is the truth, and can be found on reputable review websites. We retain substantial positive feedback on repair jobs refurbishing modern portable devices.
We treat people right, and you’ll see that wherever you read about Rossmann Group.
The internet has made gathering information on local businesses much easier over the past few years. Social media helps cut through the crap of paid online advertising, commercials, and self-proclaimed excellence to get you the information you want – How does this business treat its customers? A shop can talk a big game on their website, but at the end of the day, social media tells you whether it’s true or whether it’s bunk. We welcome you to leave your own feedback, and to check ours. Like any retail store with 20-70 tickets per day, we get some loonies. What we stand by is a history and commitment to quality customer service and feel this is represented in our online reputation.
The best Google rating of any business in Macbook repair
The number of reviews as well as the number of ratings we have is head & shoulders above every company in our industry. Look for Macbook Repair on Google maps – there is no business that does what we do with the same combination of high ratings & high quantity of high ratings on Google business listings. We live & breathe making customers happy and believe it shows in our online reputation.
MacBookiPhoneiPadPriceService
I've been a customer of Louis' for over 10 years, back when I Lived in Manhattan. He always did a great job in repairing my laptops, and was always more than generous with his time and expertise. Equally important was that he was more than honest. Even after moving to NJ, I always make the trip into the city to have Louis' team work on my computers, I really don't trust anyone else. Yesterday I had an issue and the guys took my machine and repaired it right there. Another example of their great service. As always, it is working great once again. Just want to say thanks again to the folks at Rossmann Macbook repairs, I highly recommend them! Kevinread more
Kevin Distel
12/17/2020
This guy, I like this guy.read more
Mattao Martinez.
12/17/2020
you can get it fixed here for the price of a coffee, or buy a new one at the apple store.
read more
Bird Lover India
12/17/2021
I'm a big fan of Louis' youtube channel so when the backlight on my macbook pro went out I had to ship it to his shop, and I was not disappointed. Do it.read more
Andrew Gasparovich
12/17/2020
Great
read more
No Name
1/21/2018
These guys are the real deal. They recovered my hard drive for half the price another place in mid town was charging me. It wasnt cheap but it was worth it, Saved my life!
read more
Will Williams
9/21/2019
Very professional, good pricing. Good if you need Mac repair.read more
Virginia Quetell
12/17/2021
You helped me learn a lot about electronics. Also great buissnes policiesread more
Matias Bressanello
5/17/2022
I brought in my iPad after dropping it while it was charging and part of the charger got stuck in the charge port. Rossmann Repair Group repaired it for NO CHARGE while I waited for about 10 minutes.read more
Matthew Chan
4/17/2022
best repair shop in the US
read more
Daan Hendriks
1/21/2019
I spilt a cup of hot tea on my 2018 MacBook Pro with TouchBar and these guys fixed it in two weeks. Turned a $2,000 problem into a $450 problem. Send them everything you have. Works like brand new. 10/10 would recommend to anyoneread more
Forrest Dunnahoo
12/17/2020
Louis provides the services apple wishes they could provide but are totally incapable because the machines are too complex for them.
read more
Andrew Free
12/21/2019
Good, trustworthy and fast service for your technology repair needs. Apple products in particular.
read more
Javier Miguelez
12/17/2021
Wow, let me say, I am so glad Geek Squad led me to Rossmann Repair Group. Went to Apple initially who told me it would be $500 to repair my mac, that I would most likely lose all my data and they also would not tell me what was wrong (I get it, there are legal reasons, whatever). I sent it here, they gave me a free estimate and actually told me what was wrong, (transparency for the win!), AND WAY cheaper by the way!! Low and behold, I received my mac within two days of it being repaired and I did not lose ANY DATA!! It is as good as new! I am absolutely so happy with this service and I definitely will be recommending this to others. Job well done, thank you!read more
Hope M.
10/08/2021
Great service. Great people. Great turn around time. Went there with my dead very old mbp, and got it back in full working order the next day.
read more
Sanjaya Jha
12/17/2021
Funny thing about good service, there’s no “oh, please leave us a review!!” or “hey, we’ll give you TEN PERCENT OFF if you write a review RIGHT NOW!!!” nonsense. We don’t need it. We always saw that kinda thing as bottomfeeding, and there’s no shortage of it nowadays.
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair ServiceEmail, Call, Live Chat or Walk Into Our Store. We Want to Hear From You!
"*" indicates required fields
Top Reasons To Have Your Repairs Done By Us
We stock our parts, so that means that you save time.
Our pricing is fair.
We use grade A+ parts.
We can repair motherboard component level issues.
We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.