Reviews

They were fair and honest when I had a Mac book pro brought to them. My brother spilled something on it and they only charged for a cleaning. Apple wanted to charge over $800 for a new board.

Went to Apple store twice when my 7 year old MacBook Pro wasn’t working and the only Genius thing they did was send me here. These guys were great. Fast, friendly and honest. They identified the problem quickly and told me how to fix it for $20. They saved me from spending $2k on a new one. I won’t go anywhere else.

They gave me a very reasonable price on my repair. I'll recommend them to my friends and family

After watching many videos made by Louis Rossman, I finally decided to give his repair shop a try. I am glad I did. I wanted to replace the battery in a MacBook Air. This is how my interaction started with Rossman Repair. The first thing I did was go to their site. The website has information for people who send in devices via mail. It's important to read and follow the instructions. I filled out the online form to get the process started, and I waited a week. I was supposed to get a ticket # via e-mail. After no communication for a week, I filled out the form again. This time, I was given a ticket # (63287) on the 18th of August. I don't know why I didn't get a response the first time I filled out the form. I didn't do anything different the 2nd time. After getting the ticket #, I printed a Word document with my name, address, ticket #, and a brief description of the purpose for sending in my laptop and made sure it was in the box I used to mail my laptop to Rossman Repair. On the 22nd of August at 4:05 PM, I got an e-mail from Patrick saying they received my device and that I should get an estimate within 4-5 business days for laptops. On the 30th of August, I called the phone number listed on the site because I was still waiting for an estimate. That's 6 business days. Not good. However, I was able to get someone on the phone without navigating some stupid menu, and they were able to quickly find my ticket when I gave them my ticket #. Whoever answered the phone acknowledged that it should not have taken this long to get back to me and apologized. Communication with Rossman Repair improved after that phone call. On the 31st of August, I got an e-mail saying they tested the battery and concluded that it wasn't that bad because it was "at 72% health", and that I might be experiencing issues because I installed Linux on my Mac laptop. The battery (very old) was only lasting about 30 minutes while running on battery power even when it was running MacOS, so I called them and confirmed that I wanted the battery replaced. On the 1st of September at 12:38 PM, they had the battery replaced and e-mailed letting me know they would ship the laptop back to me as soon as I paid my invoice. It was only $126.50, and that price includes the cost of shipping my laptop back to me. Not bad! That's much cheaper than what the local Apple-authorized dealer would have charged me. They included a link to a website where I could pay online at my convenience which I did ASAP. By 4:02 PM, I got an e-mail with a USPS tracking number. On the 8th of September, my laptop was delivered to my home. They did a great job of packing my laptop so it wouldn't get damaged. A quick check with settings verified that the battery is new and at full health. I am very pleased with the service I got with Rossman Repair, and I am so grateful that they were willing to replace my battery for less than 50% of what it would have cost me to take it to the local Apple-authorized dealer. The local dealer charged me $373.33 to put a new battery in a 2015 MacBook pro in 2022. So why 4 out of 5 stars? First, I would give 4.5 stars if I could. Louis if you read this, I have 2 recommendations. 1) Do some troubleshooting to figure out why the info sometimes gets lost when filling out the online form. I had to submit my info twice before getting a ticket #. 2) If your business is going to send an e-mail to a customer saying they will receive an estimate within a certain time period, make sure that's done. It was discouraging that I was told I would hear from someone between 4-5 business days, and the only reason I heard from someone is I reached out to Rossman Repair on the 6th business day. In conclusion, do I recommend Rossman Repair? Absolutely. The money I saved by sending a laptop in for service was worth the longer wait because of dealing with a business in another state via mail. Also, when you do business with Rossman Repair, you are supporting a business that supports Right to Repair. Look for Louis Rossman on either Rumble or Odysee.

Since Louis is moving his business to Texas, I wanted to leave a parting review as well as help dilute out the idiot 1-star reviews on here.I had an old Macbook Air that needed a new battery. Originally I had reached out to a local repair shop but they never returned my e-mail and voicemail. Oh well, their loss. So then I remembered Louis from his Youtube channel, and contacted his business with a description of my problem. I got a fairly prompt response via e-mail, and went ahead and shipped my laptop to NYC about a month later when I had some time. About 4 days later, they confirmed receipt of the laptop and gave me an estimate 4 days after that. After confirming approval to do the work, it took 6 days for them to finish the ticket. All of this was done via their ticketing website which is great since I have some social anxiety. Once I paid the invoice via their website, they shipped back the laptop and I got it within a week. Overall, it took about 3 weeks from when I shipped the device, to when I finally got it back.I've had the laptop for about 5 months so far, and the battery is still going strong. There was a initial small hiccup with the BMS where it would not show the battery percentage increasing while plugged in, but that only lasted a couple weeks. It works fine now.I have to say, this is a very professional operation. I was explained everything along every step of the way, and was charged a very fair price in my opinion. Their ticketing system makes communication seamless and everyone I communicated with was polite. I'd say that as long as you're not a 'Karen' and demand anything ridiculous, you will get good customer service at a fair price here.

I spilt a cup of hot tea on my 2018 MacBook Pro with TouchBar and these guys fixed it in two weeks. Turned a $2,000 problem into a $450 problem. Send them everything you have. Works like brand new. 10/10 would recommend to anyone

Quite possibly the best repair shop in the world... keep up the great work! (Btw, came here after seeing your YouTube post on the rigged Yelp review).

These guys are not great , they are AMAZING. Steve and his team went above and beyond on two separate occasions for me the past year to rescue footage from a corrupted card. And yes, they did their jobs and retrieved the footage - but it was way more than that. The communication was prompt, courteous and compassionate. They even took my footage back to their store to transfer/ transcode the files into a more mac friendly format AFTER rescuing because my MAC was not reading the PC files they retrieved. All i can say is - GOD SENT. Truly saved my ass TWICE with clients this past year. Highly recommended! - Josh

This place is amazing!!! My phone was shattered, which knew they could fix, but suddenly it was unusable (read: would open random apps, mute calls, call people unprompted, changed my hotspot password). My friend suggested I check out rossmann but even he thought it might be pointless. I went in and they were quick to diagnosis the need for a screen fix and that was it..:what if it's not that, I asked? The guy said "no fix, no fee. We'll replace it with your old screen but it might be a bit more shattered from trying to replace it." I figured let's try it. They said 30 minutes but 10 minutes later it was working perfectly! I'm leaving a beyond happy customer because they fixed it but honestly these people were so nice, so quick, so reasonably priced, and so fair. Thank you so much!

Open when I needed it. Walk ins welcome. Knowledgeable staff. Extremely gracious telling me there was nothing wrong with my MacBook and not making me feel stupid. Great service, would 100% recommend

Highly ethical, responsible group that does things right. No other place I would rather go. Need more people like this in the world.

to combat the review bombers. This company is great

the customer service is amazing. in and out, very well informed staff. best quality repair in the usa!

I'm writing with yet another update. My repair from years ago -- a very, very nasty tea spill -- still stands. I have also moved on to a more durable, and productive, Lenovo ThinkPad.

Sent my Mac for a water damage charging port and the transaction was transparent I’ve received a proposal and my computer is living again after Apple told me it couldn’t be repaired and the repair would cost so much I would be better buying a new one.