Reviews

They're professional, reliable, knowledgeable, efficient and their prices are great for the level of service you receive. If you own a Mac that's out of warranty, this is THE place for any repairs you might need.

I highly recommend Rossman Repair Group! A month or two ago, my 2017 MacBook Pro suddenly died on me while I was literally using it. I went on a deep dive on different tech forums and Reddit, and saw that Rossman Repair Group was highly recommended. After exploring their website, which was very user-friendly, informative, and clear, I saw that they had a mail-in option. This was super great to hear since I do not live in Texas. Plus, their assessments and estimates are free! You just have to pay for it to be mailed there. I followed their super clear instructions and information on how to do/how a mail-in repair works. Once received, they let me know and a day later gave me their estimate. My logic board needed to be repaired which they could do for $350 (but from conversations with Apple would be over $650). I had a few questions to help me further understand the work that needed to be done, and they were more than willing to answer. Once I gave the go ahead for the repair, the logic board was repaired within two business days. In addition, they even fixed some pins within my device's charging ports and advised me to get a new charger. My computer was with the company for about 4 business days. I received my well-packaged device quickly and safely via USPS priority mail. Overall, I had a great experience with Rossmann Repair Group. Because of their excellent communication as well as quick and high-quality work, I plan to use them for any MacBook issues moving forward and sharing this with all my friends and family. Again, from their easy to navigate and understand website to how they communicate about their repairs, I felt I could immediately trust they would take care of my MacBook. In addition, my MacBook works even better than before. It doesn't die super quickly, processes faster, and doesn't seem to overheat or use the fans so crazily anymore. Honestly, I wish found them sooner!

Thank you for such a quick, same day repair and you guys saved me a lot of money by repairing the board too. I appreciate how the package was double boxed and wrapped so carefully. Indeed USPS dropped the package or something, made a hole in it.. but my laptop was unhurt.

Great work on my computer, will recommend family and friends use these guys.

BIG Professionals! I'm very happy with the work they did on my Touchbar Macbook! Saved me A LOT of money and time! THANK YOU! :)

Love your work!

Friendly staff and fair pricing. Very helpful and no nonsense.

They gave me a very reasonable price on my repair. I'll recommend them to my friends and family

Much appreciated. Thanks Rossmann!

My spare MBP mid 2010 was crashing with "GPU Panic" errors. That machine was, otherwise, in excellent shape (1TB, 8GB, new 9-cycle battery, and always used on a desk with external keyboard and monitor). So, for the right price, it was worth fixing it.A single tantalum faulty capacitor is known to cause such "GPU Panics" on 2010 MBPs. In 2013 Apple "fixed" that same issue in mine by changing the whole logic board (for free, under a "Quality Program"). Such boards come with the same faulty capacitor. So, predictably, the issue returned. However, in 2018, Apple considered 2010 as "vintage", and would not fix it at all, for any price.Local "Authorized Repair" shops would fix it by following Apple's repair guidelines. That involves, again, replacing the logic board, which would: a) be unnecessarily expensive, and b) have the same type of capacitor, thus likely fail again.Replacing individual components in the logic board requires expertise. Based on YouTube videos, I understood Rossmann.com was qualified to do it. So, I mailed them my MBP. I was not disappointed: They fixed it in a reasonable time and budget. I would hire them again without hesitation.

iMac FIXED! One happy Mac owner!
Knowledgeable, Qualified and Reasonably priced. What more can one ask for? These guys saved me the expense of a new system or Apple's greedy authorized network. I love Apple equipment but if it breaks and you're past Applecare, you may be at the mercy of Apple's mercenary group of authorized repair centers, or if you are lucky enough to find Rossman's, you should get a fair deal.

Taking the glass screen off a 27in iMac for a hard drive replacement was something I didn't want to do myself though there are kits to do - it's risky business. Buying an iMac that is remotely close to what I have is astronomical in price.

Louis Rossman and his well qualified team of real Mac genius' told me to save some money and get a recommended SSD on Amazon and bring it in. Though they said a week to 10 days and looked busy, I received an email 3 days later that my machine was ready. I saw distressed people with damaged laptops and Rossman's team gave them a diagnosis while they waited- or fixed it.

My iMac seems to be working better than new and I will update this if I see otherwise. Louis Rossman makes videos about Apple and the repair industry that I found informative and entertaining - non-authorized reasonably priced places are under siege. He is part of the thread of "urban legends" and I saw one client ask for a selfie with him- A You Tube celebrity but more.

I was victim to a horrible screen repair on an iPad with junk parts done at an unauthorized dealer, which I write about extensively on Yelp. Finding the "right" repair center is critical and with the tools of Social Media- "Yelp" you can do it. I sincerely believe if you come to Rossman- the job will be done right at a fair price. They put a screen protector on my iPad no charge-gratis. Perks of being a customer?

You can't go wrong at this Apple repair center! It's not just for laptops. *****

I've been bringing my Apple laptops & phones to Rossmann Repair Group since they opened around 9 or so years ago when the only technician was the owner, Louis, & maybe one other part time helper. Not so anymore! Currently there's a long line of technicians seated along a work bench each one busy at work in front of a mountain of screens, tools and gadgets. More technicians are at work in a back room seen thru an open portal. The reason for the dramatic expansion is simple. Everything about Rossmann Repair Group is exceptional. Their diagnoses are laser accurate & honest....their prices are more than fair...and their ability to fix nightmarish problems which manage to curse any APPLE product is simply amazing. This shop is a Manhattan treasure & makes the APPLE store "genius" bench look like a bunch of fools.

Apple store quoted my daughter $1600 for the repair of her notebook. I told her we're taking it to Manhattan. To the guy I watch on YouTube all the time. Rossman repair group fixed it for $250. Luis Rossman is a patriot. The best of the best America has to offer. Bravo to Rossman repair group. When Louis runs for president, he has my vote guaranteed

He tells it like it is

went to see Rossman. But no Rossman