Reviews

Did a great job. Fixed a problem that came up that they hadn’t found before for free.

YouTube channel is great havent been in the shop once but its probably the best there is.

They are the best on repairs.

I came here based on the Yelp reviews and I was not disappointed. My 15 inch MacBook Pro laptop had been flooded with water. I realized Rossmann Repair Group is where people go after the Genius Bar. It was located a long walk away but it was worth the journey.Staff examined my laptop and asked me to come back in 30 minutes. They tried various methods to try to reduce the water stain (i.e. using a microscope to determine why there appears to be a remaining water patch, using directed heat energy in an attempt to see if that will improve the situation). Their attempts did not result in any improvement and they let me know it was not worth repairing. I was expecting a $50 to $100 'assessment fee' given they had disassembled the whole screen, were busy with the microscope/heating/etc, and then had to spend time putting it all back together. They did not charge me anything. I left a longtime supporter, knowing that if I ever have an Apple hardware issue: this is the first place I will visit.

If you only want the best, this is the place to go with your Apple trouble.

My logic board needed repair on my Mac Book Pro. They repaired the problem and I haven't had a problem with it since. Fast repair and shipping! Only complaints is that when I received it back it was a little dirty and was missing a screw from the back, but they quickly sent me a new screw..Over all I would highly recommend them if you want good service and a cheaper repair cost then the normal.

This guy is the go-to for all Apple repairs

Not so good... 3 times I came back with my new screen with defaults... 3 new screens every time... So one Star for the staff who, for sure, do their job well and are nice, trying to find some explanation about the bad quality of their stock or particularly compared my computer (Macbook pro retina 15 late 2013...). One other star for the full refund .... for the rest the I found for less expensive and it was done in 30 min... My screen is perfect now...

I have a water-damaged 13" MBPro, and was looking for help. When I called, they were SUPER-knowledgable and actually gave me the advice NOT to repair my old and not-very-valuable computer. Rossmann could have just taken my money, but he gave me a lot of direct, in-depth and helpful information for nothing more than a thank you.In the event that I have something worth repairing, Rossmann will be my first stop.

Friendly staff and fair pricing. Very helpful and no nonsense.

Paul's of flux

I had all of our pictures backed up twice, except for 2017 and 2018. As I was uploading originals to the cloud, my drive died. And there went 2 years, four daughters' middle school and high school memories, and my heart was broken. Two separate repair shops looked at our drive....one of which likely also damaged it further....to no avail. Rossman was recommended by our local guy after he said it was not something he could do. Steve came through. It took time, and patience, and I fully expected for him to give up, but he didn't. He finally fixed it, did it at a price that was way too reasonable, and I now have our memories back. I would unequivocally recommend Rossman. They were honest, fair, and hardworking to the end.

I had a shipped-in Macbook Pro repair completed just this week. If you're on the fence about whether or not its worth it to ship your Macbook to Rossmann Repair (like I was) I highly recommend it. I took my Macbook Pro to a local computer repair shop that, while trustworthy, were unable to diagnose and fix my issue. I then decided it was worth it to ship my Macbook to NYC for Rossmann to take a look at it. I've watched Louis' Twitch/YouTube channels for a long time and he does exceptional work. I feel confident when I say that they take pride in their work, treat their computers with care, and are communicative with customers. I paid for the rush-repair ($45) at the time of writing and found it more than fair for the approximate 1-week-turnaround time from shipping my Macbook to receiving it back. Granted, my repair appeared to be a battery replacement, not a component-level issue, and I am only two states away from NY, but I was still very impressed with the turnaround time, especially given the current COVID-19 situation. Obviously your turnaround time, based on shipping from your zone and your specific issue will vary, but I remain extremely impressed. Granted I only had experience with one technician and my repair was completed remotely, but this appears to be a fantastic company helmed by an exceptionally talented man. Though I live several states away, I plan to contact Rossmann Repair for all my future PC/Apple repair needs. And if this review seems like a fake bot review to you, let me disprove that by saying: f**k apple. Thank you.

If you're reading this review, you're not in a good position. My MacBook Pro worked before I went to bed, and the next morning wouldn't turn on, and I didn't back it up. To be honest, I had no idea how tough it would be to get my laptop back. Apple wanted to replace everything and give me back a wiped-clean laptop, which does me no good. Was a little nervous about sending it to NY, wondering why this was the best place, but either way it was a great experience considering my circumstance. The sign-in process was easy and straightforward, I kind of knew it was a logic board failure so give them plenty of upfront budget to fix so they didn't have to call me unless it wasn't repairable. Communication was good, QA was good and the laptop came back when they said it would in working condition. Saved me some serious work, I would definitely use again. Side note... back up your computer :)

Absolutely the best workmanship and best service I have every received. Lightning fast repair and great communicators. Very professional packaging and delivery. They repaired my Macbook beyond my expectations. Rossmann is the best and I am very happy with the level of service they provided. It's been about 7 months since they have fixed it and it's still going strong.