Where do I send my device to?
We accept mail-ins at our retail store location. The address is as follows. Please use UPS, Fedex, or USPS to send your device to us.Rossmann Repair Group Inc 186 1st Avenue, Frnt 1 New York, NY, 10009 United States (347) 552-2258
Please include a note in the box with your name.
You’ve filled out the form, and that’s great. Now we need a way to match the device you’re sending to the ticket you just filled out. Please include something in the box that matches your name – a written note with your name on it matching the name you entered will suffice.
Sometimes people ship devices to us with a different name and address on the shipping label than the name they used to fill out their ticket. When this happens we have no way to determine whose machine this is, so PLEASE include identifying information.
If it’s an iPhone for data recovery, please include your passcode.
We receive iPhones for data recovery every day that do not have a passcode with them. Without a passcode, we cannot get into the phone to recover any data. If you are sending an iPhone for data recovery, please include the passcode!
Please do not ship to us using packaging material you wish to be saved.
We throw away all packaging received and use our own packaging to ship devices back to customers. If you have an original Apple box that is sentimental to you, please do not use it to ship the device, as it will be discarded as soon as we open it.
Shipped it out? You’re all set!
We’ll create a ticket from your form once we receive your device and you will receive an email notification. We will call/email you with an estimate as soon as we have one for you.
Should you have any questions, feel free to call, live chat, or email us.