Our Blog

Louis Rossmann’s rants, tips, and ideas on the laptop repair industry.
Why technicians lie.

Lying is typically considered wrong. However, it is often considered necessary to avoid unwanted conflict & to pacify customers. Where does this come from? In short - customers are often willing to pay for a positive outcome. You fixed my car, thank you so much! Here's $350. No problem. You got my data back - […]

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820-2850 motherboard - the next Apple recall.

820-2850 motherboards are dropping dead at a faster rate everyday. The biggest problem facing this board is improper fan control. Regardless of how hot the CPU or GPU become, the fans run at a lethargic 1000 rpm or lower for up to ten minutes at a time, boiling the board. If you have a 2010 […]

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The $20 dilemma.

Professional labor costs money, to the detriment of the occasional client. A service we offer. We charge $130 for a 500 GB hard drive installed into a Macbook Pro, with an operating system installed. This price includes  500 GB drive Part installation Installation of a functional operating system Same day service This amounts to approximately […]

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Like us? Hate us? Leave a review.

Manhattan review pages: Yelp! page for our Manhattan workshop. Google+ page for our Manhattan workshop. Brooklyn review pages: Google+ page for our Brooklyn workshop. Yelp! page for our Brooklyn workshop. We believe in minimal paid advertising, and rely on word of mouth to keep prices down. If you had a good experience and want to […]

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How to solder a QFN on a populated Unibody Macbook motherboard by hand.
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Data recovery, corrupted OSX repair, if your Mac won't boot.

This article is for moderate to savvy users. It is not a precise, step by step guide. My goal is to point people who have some computer know how in the right direction. I will not be going into detail with each particular step. If you are somewhat computer savvy, but just need somewhere to […]

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You got accused of putting a broken X into someone's device.. what now?

This video series was a four part series. I'm so happy with part 4 that I'm posting it in its own blog entry.

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How the Better Business Bureau is becoming irrelevant thanks to modern social media.

Does anyone in 2013 use the BBB to gauge a business prior to utilizing their services? What about BBB accreditation? I want to work with a BBB accredited business. BBB accreditation requires the business pay the BBB. BBB accreditation does not imply that the BBB investigates to see if the business acts ethically, or is […]

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Outsourcing laptop & cellphone repair: the benefits & tradeoffs.

Outsourcing can be a useful tool, or a business’s downfall. The success of outsourcing depends on its implementation. I’d like to discuss some of the pros and cons of outsourcing. Outsourcing helps provide consistency in work quality. Outsourcing can help a franchising business by providing consistency in experience.  It is difficult to start a business […]

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