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I fucked up this Nexus 7 that I just bought. Dropped it into a sink full of water. No more power button. 🙁 I was dreading opening this. I don't have a Hakko at home, any prytools.. but wait. This ISN'T some overpriced, nonsensically put together Apple piece of crap! There may be ANOTHER WAY. […]

One aspect of our business that I take some pride in is the lack of paid reviews. From start to finish, we've never paid for a review. Whatever you read about us online, good, bad, or very bad - it's all unbiased from people we've REALLY helped [ or really pissed off 🙂 ] It […]

  Oftentimes technicians do lie to customers. In part 1 of this important series, we explore a great reason technicians lie. Allow me to explain.   Consumers are often more than happy to pay $20, $50, $150, or $250 to have their problem fixed. They are not happy once they know how their problem was […]

Nothing is more pathetic than a man who speaks differently to men then to women. Men who pump themselves up by beating down on who they perceive as weaker. Someone calls and doesn't like the price of something and calls the receptionist a bitch. The male technciian calls him back very politely to discuss this […]

http://www.youtube.com/watch?v=yxBL9BN4bW8

  Today I'd like to talk about how to set labor rates.   This sees to be incredibly polarized – older technicians often do not mind charging whatever they can get, whereas younger technicians price jobs based on how easy the job is to them. I will have to plead guilty to the former for […]

We'll replace your Unibody Macbook Pro's headphone jack if you broke your headphones off in it, or if you damaged the switch. Same day service if we're not crazy busy, too.   https://www.rossmanngroup.com/shop/macbook-pro-13-2009-model-a1278/unibody-macbook-pro-headphoneaudio-jack-repair/   Yeah, it aint cheap. Then again, everyone else is telling you to replace the board and charging $375+, and this is […]

If a technician wants me to walk them through their job, they'd better be an employee or a paying customer.

It's obvious for anyone who follows my posts that I am not a fan of Yelp! "elite" culture. I don't subscribe to the idea of armchair connoisseurs who self-appoint themselves to the position of judge, jury, & executioner of local businesses. At the same time, my heart pumps piss for crybabies who blame online reviews […]