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Louis Rossmann’s rants, tips, and ideas on the laptop repair industry.
Why does this A1398 MacBook Pro have no Backlight?

What's Wrong With This MacBook? This customer sent in their MacBook Pro to our store in New York City for our logic board repair service because it has no backlight on the screen. It appears to have some liquid damage. How can we fix the issue? Initial Diagnosis The first thing we do with this […]

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Can you retrieve data from iPhone with water damage?

Yes, of course you can! When an iPhone comes into contact with water, it is usually best to open it up and get it dried as soon as possible. This gives us a much better chance at recovering your data. Sometimes all the phone may need is a screen, chargeport, or even a battery. These […]

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Why the Lenovo Retro Thinkpad 25 is a piece of junk.

Why we loved the Thinkpad. The Thinkpad was a special machine, as I've explained three years ago when discussing my disappointment with modern Thinkpads. Thinkpad interfaces allowed me to avoid moving my hand away from the keyboard to move the cursor. The anti-glare screen added to my viewing comfort. The keyboard layout felt like "home" - […]

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Our store's location

No appointment is necessary - come by during our open hours and we are happy to help you! The Rossmann Group – Manhattan 2410 San Antonio St Austin, TX 78705 (347) 552-2258 Monday-Friday – 11 AM to 7 PM Saturday-Sunday 12 PM to 4 PM

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ASUS can suck it

I'm going to start copying and pasting generic shit to every customer who emails me just like ASUS.   RicardoHello Louis Rossmann, thank you for contacting ASUS support. Please give me a few moments to review your information. I will be with you shortly. How may I assist you today? Louis Rossmann I have an […]

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iMac repair - we do that.

The most often  asked questions as someone walks in here are usually a) "Are you only mac?" b) "Do you just do laptops?" The answer to both is a resounding NO! iMacs may not be portable, but they are made without the average user in mind - just like most Apple products, and we do […]

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I can't fault a reader who says I sound very ethical.

Or her daughter. Some people you meet remind me why I love this business.

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We stock parts. Well, most of the time.

I find it ironic that I am writing this post on a day that some douche who told a tech "fuck you" wanted to "speak to the manager" after a staff member said we were out of iPhone 4S batteries. The tech said that we would get them in tomorrow, which the douche customer replied […]

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Authorize.net is a pain in the ass.

Press 1 to repeat this automated, useless advice Press 2 to return to the main menu Press 3 to switch to a merchant services provider that answers the phone and helps you with your issues in a timely manner. Press 4 to deal with an account login ID page that says you have misspelled your […]

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