I had all of our pictures backed up twice, except for 2017 and 2018. As I was uploading originals to the cloud, my drive died. And there went 2 years, four daughters' middle school and high school memories, and my heart was broken. Two separate repair shops looked at our drive....one of which likely also damaged it further....to no avail. Rossman was recommended by our local guy after he said it was not something he could do. Steve came through. It took time, and patience, and I fully expected for him to give up, but he didn't. He finally fixed it, did it at a price that was way too reasonable, and I now have our memories back. I would unequivocally recommend Rossman. They were honest, fair, and hardworking to the end.

They are the best, they fixed my computer, which I thought it was a lost case! I spilled coffee on my MacBook Pro, it was a lot of coffee! I took it to an apple approved repair shop and they told me that it was going to cost me more than a new computer, and that I should consider it a total loss. At this point I had no warranty, I did not buy a protection plan, and the computer was only 1 year old. At least I needed to recover my data, and this apple approved place told me it was going to be $2,100. I decided to ship my laptop to the Rossmann Repair Group, and they did an amazing job communicating with me about any updates. They estimated to repair it for $700, and then told me it was only going to cost me $425. I was very happy. They shipped it back for free, and now I have my computer working "almost perfectly" (some keys are a little sticky, and the mouse pad a little sensible), but I have all my data, which I immediately saved into an external hard drive. I highly recommend them.

My company recently sent a clients MacBook Pro to Rossmann for repair. While the MacBook was not repairable, they were very quick to diagnose the device and recover all the data for us! Quick, clear communication, and on the ball with shipping and taking care of us! Look forward to using them again in the future! Update. 12/3/2020 I have recently sent a MacBook Air that was not booting. In less than a week, I had it sent, and returned working perfectly! As always, great work, thank you very much!

I have a 8+ year old MacBook Air, it completely shut off on me and I was devastated since I have a ton of important business files that weren't backed up. I contacted Apple Tech through chat and we troubleshooted with negative results. The Tech set up an appointment with their Apple Store Genius Bar. I went over to the appointment and the individual at the Genius Bar couldn't help me and basically did everything the previous tech over chat had me do. The Genius Bar tech told me there was nothing that could really be done since its considered a "vintage" device. I could try to have it repaired by them but there is a flat rate and there will be a high chance that the data will be lost. I couldn't take that chance and loose the data. One of my friends gave me Rossmann's information. I contacted them and Kevin told me to bring it over. I was there less than 15 minutes, the tech did some minor work and got my MacBook Air to turn on! Also told me there was no charge! I couldn't believe it after coming out of the Apple Store loosing my mind due to the potential data loss! These Guys at Rossmann are truly honest individuals! I am extremely grateful and fully recommend taking any of your devices for service there. THANK YOU AGAIN! Miguel

GO HERE, no scams & good advice (Spoke with Kevin)! Had an issue with my hard drive, went to a place called Mikes Repair Shop in Chelsea, they were trying to charge me way more. Got a second option at Rossmann, come to find out that the issue was as simple as getting a different cord. Saved me $170 which was what Mikes Repair place was trying to charge + 2-3 day process to get it fixed. Anyways recommend coming to Rossmann 100%!

I had a MacBook Air that died. Thankfully, I had watched a number of Louis Rossmann videos on YouTube and thought that his group would be the people for the job. I shipped my laptop off to Austin, within a few hours of receiving it, I was assigned a number and kept up to date on the progress. The laptop was repaired in about three business days, packed, and returned to me as good as new! Had I sent it to an "authorized" Apple repair center, they would have been required to replace the logic board, resulting in a complete loss of data! Thankfully, they know how to actually repair computers! I didn't have to lose any data ... it was all intact! That's a great win! The repair cost $425, which was actually less than the $464 at an authorized repair shop, to replace the entire logic board. For sure, if I have other issues, right back to Austin it will go! My only knock, and it's a small one is that the communication is not great when replying to the service ticket to ask questions. I'm still giving five stars though because 4.75 won't work!

Extremely knowledgeable staff that care about fixing your device for far less than it would cost to replace it. Don't act like a jerk in here just because you are frustrated that your expensive machine is broken. The lady in front of me literally had her problem diagnosed (case opened, board examined, hard drive and ram tested) for free, mind you, only to discover that the issue was just her broken charger cable. She was complaining that they didn't contact her promptly during the Thanksgiving holiday. She was acting anxiously and kept trying to blame them until she found out she didn't owe them any money; then she ran out. Don't act like that. These are smart people that are trying to help you.

I sent in an external hard drive that bricked on me. Its a drive I plug in once a year, dump phone videos, photos, and then back on the shelf til next year. This year I went to free up some space and found the drive wouldn't respond. It had the first 10 years of my daughter growing up and I was freaking out. I had almost accepted they were gone until a friend at work mentioned RRG. I crossed my fingers and sent in the drive, not expecting good news (or some astronomical fee that would force me to put a price on those memories). Instead I got a call a few days after mailing saying not only could they repair the drive, but for a fraction of the cost I was expecting. 10/10 would recommend to anyone needing any services they provide.

Wow, let me say, I am so glad Geek Squad led me to Rossmann Repair Group. Went to Apple initially who told me it would be $500 to repair my mac, that I would most likely lose all my data and they also would not tell me what was wrong (I get it, there are legal reasons, whatever). I sent it here, they gave me a free estimate and actually told me what was wrong, (transparency for the win!), AND WAY cheaper by the way!! Low and behold, I received my mac within two days of it being repaired and I did not lose ANY DATA!! It is as good as new! I am absolutely so happy with this service and I definitely will be recommending this to others. Job well done, thank you!

My Mac Book Air was damaged by a water spill. I turned it on briefly, then it shut down and it would not boot up again. Knowing how damaging a liquid spill can be on a Mac Book, I reluctantly took it to the Apple Store to assess the damage. I was told at the Apple store that it would cost me at least $750.00 to have the hard drive replaced and that would be my only option. I was also encouraged to purchase a new one rather than putting that much money into it. I did not want to spend that kind of money so I went home feeling like all was lost. A local business near my home in West Chester Ohio highly recommended the Rossmann Repair Group in New York City. Reluctantly, I packed it up and sent it to this company after researching it online. I also called and talked to the owner describing the problem. He was very professional and personable. Within two weeks, I received a reply back from the owner through their website letting me know they had completed their assessment. I called again and spoke to the owner because there was no charge on the invoice. The owner said to me, "All we needed to do was an ultra-sonic cleaning, we cleaned a bit of gunk out of it and we don't feel like we should charge you anything". I was absolutely amazed at the integrity of this man and this company. He could have charged me hundreds of dollars for a repair, I would never have known. I HIGHLY recommend this company. It is rare that you find that level of honesty and integrity in a company. My laptop was cleaned and is now working like it were brand new. (see the photo below) All I paid this company was for shipping to return it back to me. Again, I would highly recommend this company. The Apple store will no longer be my first stop for issues concerning any of my Apple products. This guy and his company are the real deal.

My 2020 MacBook Air did not charge anymore on either of the 2 USB-C ports. Apple was unable to fix the issue without replacing the main logic board, which of course meant I would have lost all data on the on-board SSD. The team at Rossman Repair Group was able to fix the issue significantly cheaper than Apple and most importantly I got all my data back. Rossman Repair Group is very professional and fast! I highly recommend them!

For the sake of objectivity, my rating ONLY reflects the quality of the work as requested, however, be warned that the customer experience is a different story.I brought in an iPhone Pro Max that wouldn't power on. A common problem with a simple enough fix. This phone has sentimental value to me due to it being one of the first produced. It was a test unit used by Tim Cook himself and still carried his personal collection of over 250GB of traumatizingly nasty adult videos.The Apple Repair center REFUSED to even attempt a repair and offered only a replacement after much debating. OUT OF THE QUESTION, for obvious reasons. I'm well aware of the quality of Apple's products and know for a fact that dropping it into an industrial shredder is not enough to cause irreparable damage, as they claimed.Ordinarily, I would never bring an Apple product anywhere but an authorized repair center. I am strongly opposed to allowing untrained personnel to risk their lives fumbling around with the internals of such a device, and aside from that, they're unlikely to even be capable of comprehending the intricacies of the design. Without highly specialized tools and training, these amateurs pose a significant danger to not only themselves, but those around them, and to some extent, society as a whole. But I had to make a rare exception.Rossman repair group came recommended by some of the less scrupulous Apple fans I know, so that's where I went.Upon entry, as any discerning iPhone owner would, I looked around for the tell-tale signs of forced labor, underage workers, and a volatile undercurrent of resentment among the employees. Those are the marks of a shop owner that truly understands Apple's methods. Disappointingly, I found none.When they finally noticed my arrival, the desk worker pointed to my companions and said "we don't serve their kind here!" When I requested clarification, he replied "You can come in, but your droids will have to wait outside." I found this odd and somewhat discriminatory, and still to this day don't know how he was able to tell they were Android users. While I try to be tolerant and open minded, they are indeed lesser forms of life so I complied and sent them outside.I described my predicament and deposited the fragments of my phone on the desk. He took it to the back where his co-workers gathered and seemed to discuss it at length.I was elated when one of the staff informed me that they could fix it. I thanked Saint Eugene, patron Saint of tradesmanship and customer satisfaction for guiding me here.I watched as they initiated some sort of summoning ritual. They placed the remains of the phone in the center of a circle. Around the perimeter, a camera, a microphone, a Tesla Enthusiast newsletter, and one gallon of Amtech flux were placed, while members of the staff chanted incantations that seemed to imply that a certain person's manhood or lack thereof was dependent on their ability to complete the repair.It was then he appeared, as if he had been present the whole time. Lewis Rosmann himself approached my phone. Lifting the bottle of flux, he began pouring it on the fragmented components. Only the whites of his eyes were visible as they rolled back in his head. He began speaking in tongues as the flux continued to pour from the bottle, now running off the edge of the table.The smell of brimstone overwhelmed me as heat seemingly fueled by Hell fire issued forth from the nozzle of his Atten hot air rework station in his other hand. The flux had by then covered the entire shop floor as an impossible amount still poured from the container. The Mark of the Beast(SAMSUNG) appeared on his forehead. As he began cursing the name of Paul Daniels, the solder started to reflow and the pieces of the phone drew back together and became one.The shop turned silent, we were at that point ankle deep in flux. For a single instant, I saw a black cat, seemingly above it all, observing, as if he alone made the rules that dictate causality, the beginning and the end. Then..."Fan Spin!" There was a blinding flash as the phone's backlight suddenly illuminated. The cat was gone, flux was everywhere.As I regained my wits I asked him to repeat himself."Fan spin," Rosman said as he returned the iPhone, "that's all that matters."I examined the phone, and the fan was indeed spinning, very impressive considering that iPhones don't have fans.I confirmed the device was fully functional and that no data was lost, and asked how much I owed."$138 and your first born," he replied, which I gladly agreed to, because if you've ever gotten a quote from Apple you'd know that's quite a bargain!So, despite using unofficial, even unothodox tools and techniques, they were able to help me out, and perhaps they can help you too.

My wife's mac screen stopped working in Indonesia. No matter were we took it, it was 600 USD to fix. Well, I have been watching Louis for a while now :-) and truly enjoy it. Anyway, I had convince my wife to send the MAC to Rossmans once we got back to the US. It wasn't easy since they are not "authorized" repair company. I had to convince her that they were better than Apple. She hesitantly said yes and trusted my judgement. Well Louis, you guys came through. Not only did you guys replace the faulty screen but my wife said her mac looked cleaned up. She was very happy with the results. THANKS FOR NOT MAKING ME LOOK BAD!!!. :-) Oh.. Rossman Group charged me 600 USD. The same amount we would have paid to have the mac fixed in Indonesia.

I haven't really had great experiences with the Apple store Genius Bar, even with AppleCare. Usually they just replace my device with a refurbished one and wipe my data. I've been watching these guys on YouTube for a couple of years so I felt like they knew what they were doing and honestly were leagues beyond most Apple repair places. They were able to fix a logic board power issue, they did it in three days, even over a holiday weekend, and they did it for less than the estimate quoted, and the machine is like new - and all of my data is intact, something the Apple store can't promise. I don't honestly understand why anyone would bother going anywhere else for a MacBook Pro repair. These guys 100% are some of the best.

I wasn't able to retrieve files off an external hard drive and the first estimate was $350 to $2500 (they said it had to go back to the manufacturer). Rossman was referred baby a friend and I was able to retrieve all my information. It was pricey (not $2,500!!) but worth it. I was very happy with the service.