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Clean Room Hard Disk Drive (HDD) Data Recovery Service

Welcome to Rossmann Repair Group, where we offer unparalleled hard disk drive data recovery services right here in Austin. We understand the value of your data, and our mission is to retrieve what you’ve lost with precision and care. Whether it’s a simple recovery or requires a serious clean room, lab environment, we can solve your problem on premises!

Why Rossmann Repair for your Data Recovery?

Many companies have nice expensive websites & ad campaigns to promote their data recovery services, only to outsource the job somewhere else. Worse even is when they try using a $50 software package to do the job that you could’ve done yourself, making the drive worse & less recoverable in the process. Here in our Austin lab, we do all of our own lab data recovery, from basic $100 recoveries to $2000+ recoveries requiring specialized lab equipment. Small jobs are handled economically, while difficult jobs are handled with the right equipment & expertise. Our dedicated local lab is where advanced technology meets hands-on experience, ensuring that your data recovery is handled with the precision & care.

We stand out from ordinary computer repair shops by leveraging our top-tier equipment like the Purair VLF-48 for clean environment head swaps & the ACELAB PC3000, operated by skilled technicians, for the most challenging data recoveries. With additional high-performance tools from Rusolut, Deepspar, & more. Above all, we do not pay for advertising or affiliate commissions, allowing us to keep our prices low! Our best advertising are our hundreds of thousands of happy customers who have been spreading the word about us for the past fifteen years. 

  • Local, On-Site Recovery: All recoveries are performed at our Austin lab, ensuring your data never leaves the city.
  • Transparent Pricing: We provide free estimates and transparent pricing, so you know what to expect without any surprises.
  • No Expensive Ad Campaigns: Our company uses 100% grassroots, organic advertising - no pay per click ads, no affiliate programs, meaning we do not have expensive advertising costs we must pass onto you. For the level of expertise we offer, you won't find a lower price.
  • High Success Rates: Leveraging advanced techniques and our state-of-the-art equipment, our success rates are among the best in the industry.
  • Direct Communication: You’ll speak directly with the specialists handling your case, ensuring personal and attentive service.
  • Top rated: We are the best rated repair shop in our class on Google maps. This was the result of 15 years of dedication to our craft & our customers.
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Watch a Real Data Recovery Service below!

We Can Recover Your Data

Data loss isn’t the end of the world, and it doesn’t have to cost a fortune. Whether your drive stopped working, got soaked, or simply refuses to boot, we diagnose the problem honestly and recover what matters—without upsells, scare tactics, or nonsense.

Logical Failures

  • Corrupt firmware or file system
  • Accidentally deleted files
  • Passwords you forgot (happens to the best of us)
  • Partial overwrites
  • Malware infection

Physical Damage

  • Dropped or crushed drives
  • Water or liquid damage
  • Contaminated platters
  • Head crash or actuator failure
  • Manufacturer defects

External Disasters

  • Fire, flood, or hurricane
  • Power surges that fried your hardware
  • Tornadoes (or angry pets knocking over your setup)
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We Can Recovery Data From These Types of Media at Our Lab

Laptop Hard Disk Drives
Liquid damaged iPhones
Physically damaged USB flash drives
SD & microSD cards
WD MyPassport
Desktop Hard Disk Drives
External Hard Disk Drives
USB Hard Drives
RAID configurations
SATA, IDE, SCSI, SAS, SSD Hard Drives

How is Hard Drive Recovery Priced?

Giving a price without seeing the device, assessing its condition is impossible. Everyone feels better having some basic idea of what things may cost, so for a basic idea, see below. Do realize the + means price can go up! Please do note that drives that have been opened before are rarely if ever recoverable by us: mention this prior to sending it in as we rarely work on pre-worked on drives.
hard drives

Hard Drives

$100 for basic data retrieval, $250-$650 for firmware repair, $900-$2000 for heads swap.
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SD cards and micro sd cards

SDcards/microSD cards

$200 for basic data recovery, $900 for breakout board data recovery
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cellphone data recovery

CellPhones

$300-$650 for drop or liquid damage, $1200+ for difficult cases(board swap). $400+ for any damage inflicted by inept repair technicians(long screw) that is above and beyond terrible.
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ssd card data recovery

SSDs

$300-$1500 depending on extent of damage
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Customers Trust Our Hard Drive Data Recovery Services

Hear from our satisfied customers who trust us for their data recovery needs in Austin. We didn't become the top rated repair shop on Google maps by accident - this was a 15 year effort of providing best-in-class service, with no gimmicks. 

5 star ratingFive weeks ago, my 10 year old daughter's 5th gen iPad stopped charging. My husband and I suspected a loose connection, but when we took it to Apple, they ran some test and concluded the logic board died. Since the iPad was set up under me when she got it (at the age of 6), I had disconnected her from *my* iCloud. Apple basically couldn't sell me a new iPad because we had no data backup. Based on Apple's recommendation, we sent it to their data recovery partner, DriveSavers, who quoted me $2800 for data recovery due to "widespread corruption" on her logic board. We declined. Enter the Rossmann Repair Group. Earlier this week, I got a call asking me what specifically was wrong with the iPad because they were able to turn it on, and had access to all the data. To say I was floored is a complete understatement - but 100% explains why the Find Me app showed my daughter's iPad location as CA, when it had a "corrupted" logic board… *eye roll* Rossmann Repair Group gave me a copy of my daughter's data for $100, on a storage device I did not have to pay for, AND fixed her home button and cracked screen for another $100. They shipped it back to me for free. $200 and it was done. I would tipped if there was a virtual tip jar... so happy!! ;) I feel completely misled by Apple, and we were flat out lied to by DriveSavers. But Rossmann Repair Group was honest, kind, and reasonable. I feel like they completely came to our rescue. I wish you could have seen the smile on my daughter's face when she got her iPad back. My heart swelled. To David, the tech who fixed it, thank you so much. Because of you, we are Rossmann Repair Group customers for life.
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Christina M Avatar
Christina M
12/17/2021
5 star ratingMy USB-C MacBook Pro recently stopped charging. The local Apple Store wanted to replace the whole logic board, which was expensive and would have lost all my data. I asked them if it was the charging circuit and they specifically said "no". I mailed my Mac to Rossmann, and they correctly identified the problem as being the charging circuit after all. The repair was cheaper than Apple, was just as fast, and (because it didn't require replacing the logic board) I got to keep all of my data. Overall I couldn't be happier. I used the prepaid shipping box they sell, and the service was smooth and fast.
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Christopher Waltham Avatar
Christopher Waltham
12/17/2020
I have a 8+ year old MacBook Air, it completely shut off on me and I was devastated since I have a ton of important business files that weren't backed up. I contacted Apple Tech through chat and we troubleshooted with negative results. The Tech set up an appointment with their Apple Store Genius Bar. I went over to the appointment and the individual at the Genius Bar couldn't help me and basically did everything the previous tech over chat had me do. The Genius Bar tech told me there was nothing that could really be done since its considered a "vintage" device. I could try to have it repaired by them but there is a flat rate and there will be a high chance that the data will be lost. I couldn't take that chance and loose the data. One of my friends gave me Rossmann's information. I contacted them and Kevin told me to bring it over. I was there less than 15 minutes, the tech did some minor work and got my MacBook Air to turn on! Also told me there was no charge! I couldn't believe it after coming out of the Apple Store loosing my mind due to the potential data loss! These Guys at Rossmann are truly honest individuals! I am extremely grateful and fully recommend taking any of your devices for service there. THANK YOU AGAIN! Miguel
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Miguel Bermudez Avatar
Miguel Bermudez
12/11/2022
Ture Life Savers. TLDR; Don't waste your time with other repair services. Do yourself a favor and just take your machine to Rossmann Repair. You won't regret it. *Full Disclosure* - My repair was completed at the NY store, right before the cut-off for NY repairs (Dec 22). So this review will be for my experience at the old shop. However, Louis recently posted a Youtube video stating that most of the NY team has moved to Texas with him so, rest assured - you will get the same quality service. I've been following Louis and Rossmann Repair on Youtube for probably 3+ years so when my 27" iMac crashed, I knew exactly where to take it. I called Apple support first, just to check to see if they could do anything for me - but as expected - they were useless, and told me it would be better to buy a new machine since my computer was purchased in 2015 and was out of the supported repair window (of course they would). They recommended a few 3rd Party "Apple-Endorsed" repair shops in NYC that MIGHT be able to help me, but since the issue sounded complicated - they gave me a pretty bleak prediction. I preceded to call around to the 3 shops Apple recommended just to be thorough; 1 wouldn't take my machine, another one required a $150 down payment just to drop my machine off, and the other was closed. The one shop that did say they would take my machine was very short over the phone and provided ZERO assurance that they would be to fix the problems after explaining the issues - also note, I am fairly computer/tech literate and explained the issues very thoroughly - and yet, they still provided no indication of being able to help beyond: "Yeah well, bring it in and we'll let you know." That's when I knew: Louis - with his outlook for consumers - and Rossmann repair, was the only route to take. I called Rossmann the second I got off the phone with the other quack repair shops and within 5 Minutes of talking, they were concise, confident, and thorough with the steps and timeline required to fix my machine and retrieve my data; It was a no-brainer. Truly a night-and-day experience. I brought my iMac the next day. One week after I brought my machine, they followed up with a call confirming the issue (per the diagnosis) and asked me how I wanted to proceed - outlining costs, time frames, and our next check-in. A week later they told me they successfully retrieved my data (from the failing HD in my machine) and asked if I wanted to resume with the repair to regain full functionality of my machine or if the data retrieval was enough - BEFORE ANY CHARGES OR ADDITIONAL PROCEDURES; of course, I consented. One week following that, my machine was fully fixed, and an external hard drive containing 15 years worth of data, memories, and work was waiting for me to pick up. And here I am, typing this review on it now - it works flawlessly. No bullshit, no hassle, and EXTREMELY reasonably priced for the amount of work and time spent on my machine. Hopefully, I never have to send another machine to Rossmann repair but, if I need to, you'll be my go-to 100% of the time. Louis, my deepest thank you for all that you do; for your customers, for the community, and in the fight for the right to repair. And to the team at Rossmann, thank you for being patient, thorough, and supportive for when people's lives crash because of the technology we are all now beholden to. And a special thanks to Orhan (the main tech I was in contact with) - you're a lifesaver, thank you. All the best to Rossmann and their move to Austin. Texas, you got yourselves a good one.
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Ross P. Avatar
Ross P.
1/07/2023
5 star ratingROSSMANN GROUP SAVED MY 2010 MACBOOK PRO! My 2010 MacBook Pro was on it's last leg. It had gotten to a point where it would shut down & restart 3 times within 10 mins of use. I had replaced the memory & upgraded my hard drive, neither of which fixed the incessant kernel panics (shutdown-restarts). In my desperation to save my really old computer, I searched the internet for weeks & eventually found Rossmann on YouTube. I watched a lot of their videos & decided to ship my computer to them in hopes that they could fix it by replacing the crap capacitor*. I shipped my MacBook out to Rossmann on a Monday & it arrived in their NYC shop two days later. Rossmann immediately fixed it upon arrival (same day!) & invoiced me. I didn't check my email until Thursday, which is when I paid their invoice & they shipped the computer back out to me. I received my MacBook that following Monday, but had I checked my email on Wednesday, I would have received it on Saturday, just 5 days after shipping it out for repair. The turnaround was incredibly fast & my computer has been running like new with daily use since I got it back a few weeks ago. I'm so thankful I found Rossmann Group's informative YouTube videos about MacBook Pro's kernel panics. The repair was less than 1/10 what a new MacBook Pro would have cost, literally saving me well over $2,000. I'll never take my MacBook to Apple or another shop for repair again, local or not. We are forever Rossmann customers! *NOTE: Even though it's a very affordable & quick repair, the MacBook capacitor issue isn't well-known or something that Apple advertises. Our local computer repair shops weren't even aware of it! I was basically told by 2 local shops that my MacBook wasn't repairable & I needed to get a new computer. Meanwhile, Rossmann fixed it in a matter of minutes! If you're up in the air on whether or not shipping your computer is worth it, I'm here to tell you that it is 100% worth shipping to Rossmann. They're honest (sometimes brutally so) & reliable. If your computer can't be fixed, they'll simply tell you so & you can pay the cost of shipping to have it shipped back to you.
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Kristi R. Avatar
Kristi R.
2/19/2021
I was a big fan of Rossmann. I have been watching him on YouTube for years. Naturally, when I was having a hardware problem with my Framework Laptop, I was so excited to be able to use the business owned by one of my heroes. I emailed them in advance since I know they focus on Apple Product repair. They emailed me warning it may take several weeks. I thought to myself. I can wait as long as it takes, I just want my issue resolved so I shipped it out. The issue was after a spill on the charge port the machine would periodically stop charging and need the power cable re-seated. I shipped it out and waited. I even pre-approved like 300 dollars for repairs. I was ready to pay the price for quality work. Finally, they call me to tell me they cannot fix it. They said they observed the issue but saw no signs of water damage and found no shorts on the board and said all they could do was a data backup. I said why would I pay for a data backup of a working drive? They said good point. I pleaded please maybe if you look at it for longer or have another tech check it out you can figure it out. They refused and shipped it back (at cost to me but I knew that going in). I basically gave up. I figured if the legendary Rossmann can't fix it then nobody can. One day a week later I walked past a repair shop in NYC called iFixit. I walked in and told them my story and they seemed super confident they could fix it and would not charge to take a look. Less than a week later they called and said it was fixed 95 bucks please. I was excited and skeptical. I picked it up and paid. I asked what they had done and all they did was clean the motherboard (like ultrasonic cleaning I think). I was worried. There was no way this would be all that was needed, because no way Rossmann's people missed such an easy fix. Well It's been weeks and I can confirm this was all that was needed. My Framework is now fully functional. I am thrilled but so disappointed. Rossmann Repair Group has been the biggest disappointment for me of the entire year of 2023. I seriously hope that my experience was the exception to the rule and that everyone else is having a better experience. My experience was what I expect from Geek Squad at Best Buy. Now I worked for Geek Squad and its great to send your mum or granny to get a virus cleaned and a basic hard drive data backup, but real repairs its not the place you want to go. I thought Rossmann was... I was wrong. iFixit in NYC was the place to go. Finishing the story: I received a call from Rossmann Repair. Initially I didn't take the call. I figured it was going to be an underhanded attempt to get me to amend the review above. When I got a second call several minutes later I figured I would take the call and see what they were going to say. The gentleman that was speaking said they wanted to talk about the review I had left. They wanted to let me know what happened from their side. I was skeptical but already on the phone and to be fair nobody had been unprofessional in their communications with me so I felt it would be rude not to let the man finish. Ultimately he told me that they dropped the ball and that my review was one of the few bad reviews that was justified. He went over in great detail what had happened from their end and why they believed there was no option for repair. He really wanted to convey that they were sorry they let me down that this truly was an anomaly and I believe him. I will be changing the review from a 1 to a 2 star but will not change the contents only add this ending to the story. While I doubt I will be using Rossmann Repair again I do believe they are a capable and professional shop. Edit: I have since received correspondence from Louis Rossmann himself and I truly believe that I am an edge case and that this shop is an amazing place and I just got very unlucky. Thank you Louis. Keep up all the good work you do.
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Tech Girl Tiff Avatar
Tech Girl Tiff
4/21/2024
5 star ratingI traveled two and a half hours each way to take my laptop in to Rossmann Repair Group because I was so impressed with the skill and expertise displayed in Louis Rossmann's YouTube channel (in addition to its hilariousness and occasionally brilliant wit and wisdom). It was important to me to go to a repair store that I had trust and confidence in.

Louis and his colleagues were extraordinarily diligent, professional, thorough, transparent and went far above and beyond what was necessary and greatly exceeded my expectations. This was literally the best customer service experience I can remember by far. I would recommend Rossmann Repair Group to anyone without reservations. Louis and his colleagues are also among the most uncompromisingly ethical professionals I've ever met - as another reviewer pointed out, they literally invest huge amounts of uncompensated time to educate customers on how systematically faulty MacBooks are despite having a business model reliant on people continuing to buy them.

Seriously, if you care about your computer, time, money, data, etc., I wouldn't risk going anywhere else for MacBook repair.
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Samantha G. Avatar
Samantha G.
8/10/2019
Replaced the battery on my macbook pro. Quoted me the price on friday, done by monday, picked it up tuesday, 90 day guarantee. So much less hassel than genius bar.
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Max Avatar
Max
1/21/2019
5 star ratingThey will save your life (and your harddrives life)The new address for Rossmann Repair Group is 2410 San Antonio St, Austin, TX 78705.
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Nils R. Avatar
Nils R.
12/13/2022
Apple should thanks them.Apple should move them to a better location, bigger place and properly give them the tools and resources so that they can be at 110%Cant stand Apple products but it is great to have people that can put sweat and tears to give you top level services even when they are being held down by corporations like Apple.You can rest asure they will try everything to have your Apple product see the light of day again.100% recommend this place. But I also recommend to stop spend money on Apple if they keep sticking to you.Best place to recover your DataMy 2 cents.Salvador Pelaez
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Salvador Peláez Avatar
Salvador Peláez
9/21/2019
All I can say is.. WOW. I spilled water on my laptop and couldn't find anywhere that would fix it, I kept thinking I would have to pay $1000+ for data recovery (always backup your files, kids) and thankfully I found Rossmann! I mailed it in right away! They do water damage, no problem. Patrick was great and super helpful through the process and made everything smooth sailing. They also fixed my Mac within 48 hours and shipped it right back out to me. It was like all I did was shutdown the computer! Everything is here, everything is till in its place, and I didn't have to buy a new laptop OR pay for data recovery. Thank you SO much, I can't even begin to explain how thankful and over the moon I am right now! USE THEIR SERVICES!
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Hannah Hutchinson Avatar
Hannah Hutchinson
3/20/2024
5 star ratingOwner is knowledgeable and instills good work ethics in his employees. The repair service is kneecapped by manufacturers that don't share their components or even stop 3rd parties from selling replacement parts. But if a board component is unavailable the staff make do with recycled circuit boards (good for the ewaste problem). Unlike at big corporate stores Rossman doesn't have punishing policies like demanding to erase the customer's data even if it's not necessary, or replacing whole circuitboards when just one component needs replacing.
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Robert V. Avatar
Robert V.
9/06/2022
Great Customer service. Way better than apple (Specially in terms of charges). You can go with any Mac, iphone or data recovery related problems. They are genuinely helpful. Would recommend to anyone anytime.
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ImTi BabLu Avatar
ImTi BabLu
12/17/2021
5 star ratingThese guys are LEGIT! Don't waste your time with anyone else. I had water damage in a newer iphone and had YEARS of pics which were not backed up. I was given a cost and time estimate reflective of what was on their website. Their service exceeded the high-points of both estimates. It was definitely not a drop-in the bucket cost, but worth the service. I was notified 24 hours later that my data recovery was complete. Unfortunately, my phone was not repairable but that didn't matter much to me anyway. Great service with these guys and glad to find them locally as well. If you're not in NYC- they will coordinate with you.
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Marlene Leekang Avatar
Marlene Leekang
12/17/2021
I just got my Macbook Pro back from RRG. I have to say I was overjoyed and honestly getting my Macbook Pro back was the one time I felt pure joy in a while. I caught Louis on the phone a couple of the times that I called and he is super nice, incredibly nice to customers. I called in to tell him I wanted rush service and he noted that I approved $45 rush service. I called the beginning of the next week to see what the status was because it had been delivered on Thursday. Louis said they were in the middle of replacing the battery now, and then within the hour I got an email saying it was done. They did not charge me the rush service charge, which I didn't realize until after I paid and it shipped, but the was a duplicated repair charge on the invoice that I called and noted to them, which they promptly fixed. This leads me to believe that they waived the rush charge. These guys are awesome and made a daunting experience of being without my Macbook Pro for a week super easy. In contrast-- Geek Squad (Best Buy) said they needed to send it off to Apple for a month, and Microcenter, while I'm very impressed that they were able to do it in store, wanted $500 for the repair, which $300 of that was Apple's charge for the battery, that they're forced to use because they are an AASP. My understanding is they replace the whole backing and not just the battery. But here's the thing-- regardless of both places and even though all my data is backed up on the cloud, I simply did not trust to leave my Macbook Pro with either Microcenter (because they are an AASP only, because they're an awesome store with very capable people) or *shudder* Best Buy. Thank you so much Louis for being awesome, and all the rest of the guys. I don't know who the other guys were I spoke with but everyone was incredibly kind.
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Alexander Rose Avatar
Alexander Rose
12/17/2020

Our Recent Work

Our highly trained technicians have worked on some of the most complex cases with great success. If your hard drive or SDcard is no longer responsive, we’ll get your information back!
failed usb drive during data recovery service
Have a failed external USB drive? We can by-pass the USB on your drive and go straight for your data!
unstick heads - data recovery austin
Stuck heads? No problem! We have the tools and the clean room to un-stick your heads..
on site hard drive data recovery service
We can do clean room data recovery on premises when necessary.
inspecting 6 head stack donor drive
Inspecting a 6 head stack from a donor drive before it goes into the patient.

Bottom Line:

At Rossmann Repair Group, we don’t just recover data; we restore your peace of mind. Contact us today for your hard drive data recovery needs in Austin and experience service that sets the industry standard.

Top Reasons To Have Your Repairs Done By Us

All data recovery done on-site.

Our pricing is fair.

High success rate.

You can meet & speak with the recovery specialist working on your case directly.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

Email, Call or Walk Into Our Store.  We Want to Hear From You!

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We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Made In America
No Outsourcing
Experienced Technicians

Address

Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258

OPENING HOURS
Monday-Friday – 11 AM to 7 PM

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