What can I say? These guys are the best at what they do. I brought in a 2019 Macbook Pro that suffered from an entire beer bottle spill. At the end of all the repairs, a month later of getting it back, it kept panicking and shutting off with high cpu usage tasks. They then refunded me the repair costs since it was not able to be saved. I ended up also selling it to them for parts and now happy with my Lenovo. My two friends who I also referred are super happy with their services as well. They are also just finished a hard drive recovery and transferred the data to a new hard drive for me. Top notch service and fairness. I HIGHLY RECOMMEND THEM.

Louis and his staff are great. Honest and professional, they are the only board level repair and drive recovery service I recommend.

I stumbled on my daughter's 2012 MacBook Pro that she had been told (years ago) was beyond repair. I powered it up and a little research led me to guess that the hard drive was dead or not being seen. So I sent a note with that assumption to Rossman Repair Group. They said it could be the hard drive or it could be the drive cable which is a known issue with this model - $100 to repair if that's what it is. I gambled and paid $13 to ship it. For retail customers, Rossman will diagnose, outline the problem, and provide an estimate for free. They confirmed it was the cable and they needed the OS password to further test the operating system to make sure that it boots (loads to your desktop). I did not have the password so I asked if they could use the password reset? They replied "We wouldn't be able to reset the password, but we can wipe it and reinstall a new OS with a new password if you'd like. The hard drive cable is indeed bad on this device, with a new cable the hard drive does show up."I got it back (free return shipping), since the hard drive now shows up I was able to reset the PW and it looks to be running perfectly! Total repair cost $113.

Louis Rossmann is as real as it gets man. The sheep may not be of your average sheep's color, but he's the real deal. He knows exactly what he is doing and he's the full sheep. Not half the sheep, but the full legit sheep. You can't go wrong with Louis Rossmann. Don't delay, ship your Mackbook to Rossmann Repair Group today. Get your data recovery needs, your PP3SHEEP HOT repaired, liquid damaged keyboards (including those beautiful butterfly....wait a second... I wouldn't classify those as keyboards...) screens, and all sorts of... fuses....missing a screw? Perhaps a short screw for those short holes? Rossmann Repair Group has everything you need. But seriously, this place will fix all your sheep related needs!

Apple should thanks them. Apple should move them to a better location, bigger place and properly give them the tools and resources so that they can be at 110% Cant stand Apple products but it is great to have people that can put sweat and tears to give you top level services even when they are being held down by corporations like Apple. You can rest asure they will try everything to have your Apple product see the light of day again. 100% recommend this place. But I also recommend to stop spend money on Apple if they keep sticking to you. Best place to recover your Data My 2 cents. Salvador Pelaez

I have a 8+ year old MacBook Air, it completely shut off on me and I was devastated since I have a ton of important business files that weren't backed up. I contacted Apple Tech through chat and we troubleshooted with negative results. The Tech set up an appointment with their Apple Store Genius Bar. I went over to the appointment and the individual at the Genius Bar couldn't help me and basically did everything the previous tech over chat had me do. The Genius Bar tech told me there was nothing that could really be done since its considered a "vintage" device. I could try to have it repaired by them but there is a flat rate and there will be a high chance that the data will be lost. I couldn't take that chance and loose the data. One of my friends gave me Rossmann's information. I contacted them and Kevin told me to bring it over. I was there less than 15 minutes, the tech did some minor work and got my MacBook Air to turn on! Also told me there was no charge! I couldn't believe it after coming out of the Apple Store loosing my mind due to the potential data loss! These Guys at Rossmann are truly honest individuals! I am extremely grateful and fully recommend taking any of your devices for service there. THANK YOU AGAIN! Miguel

I sent in an external hard drive that bricked on me. Its a drive I plug in once a year, dump phone videos, photos, and then back on the shelf til next year. This year I went to free up some space and found the drive wouldn't respond. It had the first 10 years of my daughter growing up and I was freaking out. I had almost accepted they were gone until a friend at work mentioned RRG. I crossed my fingers and sent in the drive, not expecting good news (or some astronomical fee that would force me to put a price on those memories). Instead I got a call a few days after mailing saying not only could they repair the drive, but for a fraction of the cost I was expecting. 10/10 would recommend to anyone needing any services they provide.

I used their mail-in service and followed their simple instructions on how to send it it. First fill out a form, then you get a ticket number and write it down and put it in the box you ship the device in. Few days later from delivery I got an email indicating diagnosis was beginning. 2 days later I got a full quote and was fairly priced, and was accurate on what their website had stated it possibly could total up to be. 2 days later, it's completed and shipped out Rather spending 600+ for a new board from Apple, with no possibility of data recovery, I got to keep the same board, retain my data, and was done cheaper in the same amount of time it would have taken to do their mail in service which is what the Apple store would have done. Amazing how I went from a MacBook that was completely dead, no signs of power going through tthe board, to a smooth running as good as new Mac. Highly recommend their services and his YouTube channel.

I had an iPhone 8 that was totally dead, wouldn't recognize being plugged into a computer or power outlet. The biggest problem was that it hadn't been backed up in a long time and there 5000+ photos and videos of our kids were potentially lost.

I sent it in to RRG and got a call from Kevin (who was the tech who was actually going to be handling my repair). He was great, forthcoming with the plan, and very polite.

Bottom line? Got my phone back with all the data still intact (apps, contacts, photos, videos, settings) working 100%, AND got a flash drive with the photos and videos on it.

Thanks guys!

GO HERE, no scams & good advice (Spoke with Kevin)! Had an issue with my hard drive, went to a place called Mikes Repair Shop in Chelsea, they were trying to charge me way more. Got a second option at Rossmann, come to find out that the issue was as simple as getting a different cord. Saved me $170 which was what Mikes Repair place was trying to charge + 2-3 day process to get it fixed. Anyways recommend coming to Rossmann 100%!

Hard drive came back perfectly. I think it took a bit long for Rossman group to get the motherboard, but that may be partially my fault due to buying a board and then realizing it was incompatible. Everything was excellent, only complaint was that I had to scratch off a sticker, but it's literally nothing to worry about. Still kinda wondering if the store is an advertisement for the youtube channel or if the youtube channel is an advertisement for the store. Either way 5/5

I had the pleasure of visiting the Rossmann Repair Group in Austin one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro, a bad hard drive and possible data transfer. Louis Rossmann greeted us immediately and was very friendly and patient. He told us exactly what the problem was and said that the Macbook Pro was beyond repair due to bad GPU connections. In fact he saw this as soon as he turned it on, he could detect very faint lines on the screen which indicated this issue. He was very honest about this, he said that some places would get it to work for a while by heating it up and charging a few hundred dollars, but that the repair would not last long and it would certainly fail again.

My friend asked him if he could transfer the data from the Macbook to a Mac Mini so it would work like the Macbook. He said he could and it would take a couple of days. We returned a few days later to pick everything up. The cost was very reasonable and my friends were very satisfied with the service. He gave the bad HD back to us, said it would require sending to a recovery center. Just honest. No ripoffs.

In this tech repair industry, dishonesty is very common since tech people know the average person has no clue about any of this technology and there is almost no chance they would know if they are being fooled or how much the repair is really worth. I know this well since I also do computer and electronics repair and support myself and I know how easy it would be to fool customers left and right! I don't do this and I highly appreciate other tech experts who aren't tempted to profit from people's trust and innocence!

So in summary, if you don't want to get ripped of and lied to, and are looking for a highly competent reliable technician, make sure you go here with your Mac equipment. If you like, you can stop by an Apple Genius bar first for a good laugh, while they give you the wrong diagnosis, quote you an insanely high repair price, and try to convince you to buy a whole new unit.

Finally, if you want to be amazed, look for Louis Rossmann on YouTube and watch some of his videos where he shows exactly how he repairs the "unrepairable" and inspires many others to do their own repairs, start their own repair businesses and with his tireless entrepreneurial positive attitude even motivates disillusioned young students to not give up on school and go to college! (In fact one student said he was about to give up on education but after watching Louis on YouTube he made the decision to enter Med school! Now that's remarkable!)

Louis is such a great guy, that in some cases where the issue is very minor, like a bad cable, he even does the repair for no charge! Try to find anybody who is willing to do anything for no charge these days! (The Genius bar would certainly tell you that your unit has been water damaged, when it wasn't, (maybe was in a humid room which would turn the water indicators red!) and quote you $1000 for a repair that would cost them $7 for the cable)

Louis Rossmann is a hero, one of those rare individuals who make positive contributions to individuals and society every single day. I am pretty sure that anybody who gives him a bad review probably either is part of Apple, or considers Apple to be some kind of religious deity.

I never write reviews, but I feel it's especially important because this store and the service they provide are one of the reasons why New York is a great city. Amid attacks on right-to-repair, on top of all the other struggles businesses in our increasingly corporatized city faces this is the kind of place that makes this city unique. I have a new MacBook Pro M1. It took an accidental bath, and Apple quoted me 2-week turnaround for repair at a number within 20% of the purchase price for the repair. I could have bought a max'd out brand new MacBook Air for less money than the amount Apple was charging for the job. It appears as though Apple doesn't repair discreet components - they junk an entire logic board and transfer the SSD over as opposed to truly trying to make a fix. Rossmann Repair Group took the time to diagnose the issue right in front of me before I dropped it off, gave me a quote that was fair and reasonable, repaired it within 48 hours, and when I went to pick it up the total cost was less than the stated quote. The machine was good as new. They knew I was willing to spend up to the quoted amount to get a repair, yet they billed me less. It's so very rare to find specialists with that sort of honesty. They knew I was willing to pay a certain price and they billed me for the true value of services rendered. While I never hope to be a repeat customer, if any future machine faces the same fate I know where I'll be going before I ever get it looked at by Apple. This place is awesome.

I haven't really had great experiences with the Apple store Genius Bar, even with AppleCare. Usually they just replace my device with a refurbished one and wipe my data. I've been watching these guys on YouTube for a couple of years so I felt like they knew what they were doing and honestly were leagues beyond most Apple repair places. They were able to fix a logic board power issue, they did it in three days, even over a holiday weekend, and they did it for less than the estimate quoted, and the machine is like new - and all of my data is intact, something the Apple store can't promise. I don't honestly understand why anyone would bother going anywhere else for a MacBook Pro repair. These guys 100% are some of the best.

My laptop was ruined from water leakage in my bag and I was so worried that all of my data would be gone. I went to Apple and they said to buy a completely new laptop, which is costly. RRG repaired my laptop in A DAY with a reasonable price and I was so relieved. Weeks later, by laptop is working perfectly. I highly recommend this company for electronic repairs!