I sent my MacBook Pro in for an SSD replacement. Work was done in 2 business days and shipping was very fast. As a technician myself I only trust board level repair or new Mac repair to Rossman and his team. Used to watch his YouTube videos many years ago. Great to see progress!

Mailed my Mac in for speaker issues and they swapped the speaker out and got it working again. I have been trying to find someone to perform this work for like a year. I could not find anyone else willing to perform this work that also wouldn't wipe my hard drive (??), so it's really nice that Rossman Repair Group just does repairs that work without messing with my laptop. Would absolutely send them more macs. Thanks y'all!

Honest service when inquiring about pricing and ability to recover S10e data.

What can I say? These guys are the best at what they do. I brought in a 2019 Macbook Pro that suffered from an entire beer bottle spill. At the end of all the repairs, a month later of getting it back, it kept panicking and shutting off with high cpu usage tasks. They then refunded me the repair costs since it was not able to be saved. I ended up also selling it to them for parts and now happy with my Lenovo. My two friends who I also referred are super happy with their services as well. They are also just finished a hard drive recovery and transferred the data to a new hard drive for me. Top notch service and fairness. I HIGHLY RECOMMEND THEM.

I had a nearly 12 year old MacBook pro with the dreaded kernel panics. I contacted Rossman Repair Group after finding them on YouTube. I shipped the computer by following their instructions and it was received unharmed. Once the computer was received, I found them communicative, professional, and knowledgeable. They replaced the defective part, cleaned the computer and then I added a new battery and they even repaired my DVD drive.The computer was returned to me (the whole process took about 5 business days) and to say fantastic would be an understatement. I didn't realize that I had build in responses to anticipate computer shutdowns. I kept trying and trying to get it to crash, but the computer has run 48 hours straight without fail! This punts the decision for me to buy a new computer down the road 2 years! I'd give them 11 stars if I could..Thank you!

Received my dead 2010 Macbook Pro restored with all of the data ! Also swapped out the old HDD for a new SDD

I can't wait to tell people about my trip to Rossmann Repair Group™®©°.I walked in there to ask quotes on replacing an old HHD in my laptop with a new SSD.The second I walked in I KNEW this place was ~special~."What up Rossman?" I bellowed as I entered, despite never being a customer before."What it is, NERD" retorted Rossman, decked out in some weird mixture of a dog and raver-clown costume.While I tried explaining that I was looking to replace my HHD with an SSD he interrupted and said "hold on a minute", and immediately jumped the counter and started rolling around on the floor, ecstatically, like some sort of mad man."I'm a pew-pew roller coaster on my way to tinsel town, and not a hogwash in a tornado can stop me!" he exclaimed.He then made "airplane noises" as he went around and around on the floor.I was shocked and amused."I'll puck off every straw kettle this side of the Mason Dixie line! Even the spanked tangerine ones! I ain't no bigot!" he continued.I didn't know what to think.Just then another customer entered the store.Rossman jumped up and loudly stomped up to the customer, very child-like."I am very mister business man to meet you" Rossman said, as he stuck out his hand in a shaking gesture.But the costumer just collapsed into gleaming sands! No kidding!Rossman turned to me in amazement and said "DO YOU KNOW WHAT THIS MEANS? WE'RE PRESIDENT PARTIES NOW!".I had no idea what that meant, but that was just the beginning of our adventures.2 million years later and a Time Trucker later, we arrived back at his store (and hour before I originally entered) and he quoted me a price on SSDs, drive cloning and labor.Best darn repair shop ever.He was the best friend a guy could ask for and the greatest space pilot I'd ever known, (and an ever better repair man!).Here's to you, Rossman!

My 2017 WD My Passport external hard drive wasn't functioning and made a beeping noise! We went to a nearby PC and data recovery store that couldn't recover the data and they said it was too difficult and they had issues outsourcing because the task is too difficult!! I was in a panic because ONLY THAT HARD DRIVE HAVE MY UPCOMING SEASON PHOTOSHOOT (aka: I'm screwed at work because we need those photos for our FALL 21 campaigns, ads, social media, website - you cannot imagine!!!) So when I went to pick up my broken hard drive, I quietly (more like whispered to the guy in the front so he won't get in trouble naming a competitor) of who can fix this? The guy gave me one name and it was Rossman Group. I actually asked for more options just for backup but he firmly said Rossman Group. So we went to Chelsea and they immediately provided details of the diagnostics and I paid for the deposit. I followed up in a couple days and... I poured MY HEART OUT TO... SOMONE AT ROSSMAN (sorry I forgot your name). I was desperate and needed assurance that my LIFE's work is able to be recovered!! Of course, nothing is guaranteed but I'm thankful for the free 15 min therapy session with a staff. A few hours later, they told me that it's ready for pick up... I was like, "come again???!!!!" They were able to recover ALL DATA with a new shiny hard drive. THEY SAVED MY LIFE. NO AMOUNT OF PRAYING TO JESUS, BUDDHA, GHANDI, MOTHER THERESA CAN EXPRESS MY MOST SINCERE GRATITUDE TO ROSSMAN GROUP. THANK YOU, THANK YOU!

My (2018) Macbook pro's touchbar was not working, it would show the display but couldn't register touches. I initially contacted Apple and they quoted me $700 for the repair. I brought it to Rossmann on a Saturday and the guy at the front desk opened it up and tried cleaning the touchbar cable for me and said if that fixed the problem, it would be free. It did not fix the problem and they gave me a quote of $300 and said it would take until around Wednesday. I had to leave town on Tuesday and they said they would be able to ship it to me once it was repaired. On Tuesday morning, I got an email saying the repair was complete and I was able to pick it up before I left. It has been around 3 weeks since and I've had no problems with the touchbar. Highly recommend! They saved me $400 and the employees were super friendly

I have a 2021 MacBook Pro that just died. Flatlined. Took it to Apple Store in Plano, TX and Oklahoma City, OK. They both said system has an internal short and for $848, they could repair it. Problem is, I still had data on it that I needed. Apple said no chance on preserving any data because logic board and SSD are encrypted and it's an M1 laptop. They were going to replace logic board which would wipe everything on SSD. Only 16 months of life and this "incredible" Apple product died. No damage, moisture, cracks, or scuffs and it died. Apple Geniuses said probably a defective board but since they're Apple, I'll still have to pay for repair and since there's no activity, $0 for trade in. Have you heard about our "pay for cloud storage??????" Apple quality has dropped significantly. Steve Jobs must be rolling over in shame and disgust. Fortunately there is the Rossmann Repair Group. Shipped it to their Austin, TX facility. They were constantly communicating with me about the status of my MacBook Pro. Let me tell you who fixed my MacBook Pro M1 with SSD. NOT Apple. NOT some of these Data Recovery companies that wanted a $1000.00 non-refundable just to " try and do our best". The ROSSMANN REPAIR GROUP fixed it. I don't mean just repaired the encrypted logic board so that my MacBook is operational again, I mean the Rossmann Repair Group also SAVED ALL MY DATA on my SSD. EVERYTHING is intact. Data, preferences, EVERYTHING! ALL FOR LESS THAN APPLE wanted. That's right. Less money and they preserved everything while fixing what Apple shoddily put out into the market but wouldn't acknowledge as being DEFECTIVE. Whatever your needs for tech repair, Rossmann Repair Group. They truly have you covered. Their actions and results are what really matters when it comes your devices and data. Since OU is an Apple school, I had to buy another MacBook Pro for exams. When school is over, I'm tossing Apple into the gutter where it truly belongs. At least now I have ALL of my data to take with me thanks to the Rossmann Repair Group. Thank you, Thank you, Thank you Just to clarify. I bought another MacBook Pro M3Pro BEFORE I even heard of Rossmann Repair Group. I actually bought it while at OKC Apple Store being told for the 2nd time that all is lost. Wish I hadn't because Rossmann Repair Group had it for less than a week and fixed Everything. Law school is unforgiving though and Finals are a real mother.

Rossman Repair Group saved me over $600 to repair my computer!My MacBook Pro stopped charging and I went to Apple to have it repaired. They were going to charge me a flat fee that came up to around $865 to fix whatever was wrong. Unfortunately, their “water damage indicator” was triggered and they didn’t even check to see what was wrong and instead asked for $1200 to replace the whole motherboard, which would have been almost half the price of a brand new computer and I would have lost all of my data. My boyfriend recommended I try out Rossman Repair Group before I decided to just accept paying Apple that much. He watches their repair videos on YouTube! I sent my computer in and they repaired my computer (my logic board was the issue) for $462!!! For less than half of what Apple was asking, I got my computer fixed promptly, received e-mails from a real person, and my computer works good as new!I really don’t write reviews, especially long ones, but I hope that my story and experience helps other people decide to choose this business!

I never write reviews, but I feel it's especially important because this store and the service they provide are one of the reasons why New York is a great city. Amid attacks on right-to-repair, on top of all the other struggles businesses in our increasingly corporatized city faces this is the kind of place that makes this city unique. I have a new MacBook Pro M1. It took an accidental bath, and Apple quoted me 2-week turnaround for repair at a number within 20% of the purchase price for the repair. I could have bought a max'd out brand new MacBook Air for less money than the amount Apple was charging for the job. It appears as though Apple doesn't repair discreet components - they junk an entire logic board and transfer the SSD over as opposed to truly trying to make a fix. Rossmann Repair Group took the time to diagnose the issue right in front of me before I dropped it off, gave me a quote that was fair and reasonable, repaired it within 48 hours, and when I went to pick it up the total cost was less than the stated quote. The machine was good as new. They knew I was willing to spend up to the quoted amount to get a repair, yet they billed me less. It's so very rare to find specialists with that sort of honesty. They knew I was willing to pay a certain price and they billed me for the true value of services rendered. While I never hope to be a repeat customer, if any future machine faces the same fate I know where I'll be going before I ever get it looked at by Apple. This place is awesome.

What a great group of people! I was clueless about my old hard drive and they fixed it til top shape I’m so happy to be able to look at my old photos. Thank you so much!

The most professional and upfront group I’ve ever did business with, I live in Dallas and my MacBook wouldn’t turn on and after looking all over the US u found Rossmann on the news and flew to AUS to have them repair it and they were able to repair the motherboard and keep my data. Truly amazing service and %100 recommended.

I used their mail-in service and followed their simple instructions on how to send it it. First fill out a form, then you get a ticket number and write it down and put it in the box you ship the device in. Few days later from delivery I got an email indicating diagnosis was beginning. 2 days later I got a full quote and was fairly priced, and was accurate on what their website had stated it possibly could total up to be. 2 days later, it's completed and shipped out Rather spending 600+ for a new board from Apple, with no possibility of data recovery, I got to keep the same board, retain my data, and was done cheaper in the same amount of time it would have taken to do their mail in service which is what the Apple store would have done. Amazing how I went from a MacBook that was completely dead, no signs of power going through tthe board, to a smooth running as good as new Mac. Highly recommend their services and his YouTube channel.