Frequently Asked Questions

No. Evaluations are free. If a case requires deep lab work to determine feasibility, we will tell you up front before any paid work begins.

If we accept your data recovery job under our No Data = No Fee policy and cannot recover the agreed-upon target data, you owe $0 for recovery labor. Exclusions: devices heavily tampered with by other shops, donor parts you ask us to buy specifically for your case, and shipping/return media. We will disclose any exclusions before you approve the job.

We provide a free evaluation and a firm quote before paid work. Typical ranges: Logical / minor firmware: $100-$900. Complex (HDD head swap, SSD chip-off on unencrypted drives, RAID/NAS): $1,200–$1,500 to $2000+. Helium-sealed drives (8TB and larger NAS or server drives) are quoted on a separate tier on the helium drive recovery page. You only pay for approved work. If it turns out easier than expected, you pay less.

Most repairs include a 1-year warranty; certain services carry 3 months. We will note exceptions on your quote. If something is not right, talk to us.

You need clean, particle-free air over the open drive. We use a professional laminar-flow clean bench that achieves cleanroom-level conditions without the theater or unnecessary overhead.

Often, yes. Opening a drive outside proper airflow can cause irreversible head/media damage. Repeated power-ons after a crash can worsen failures. If your data matters, stop using the device and let us evaluate it.

Usually, if decryption keys or credentials are available, or if we can restore the original controller/firmware so the device can decrypt as designed. Without keys and with destroyed secure elements, recovery may be impossible.