Frequently asked Questions

How Does This Work?

There are two ways for us to service your device:

Mail it to our store.

Fill out the form on our mail in page, and follow the instructions on our mail in page to send your device in for repair. We will repair your device and send it back to you. If you simply want an estimate, you may send it in requesting an estimate and type in the description that you want an estimate, not service. We will not perform a service before you approve it unless you explicitly request otherwise.

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Bring it to our store.

Walk into our store and we will fix your device for you. We will provide you with a free repair estimate so you know what the cost of fixing your device is – before we work on it.
Contact Us

For our Austin location, come by between 11 AM to 7 PM on weekdays for a free consultation. We will diagnose the issue with your machine and give you all of your options.If you don’t know what service you need, feel free to email us, call us, and talk to someone about your problem. Calling is quickest although live-chat and email options are available.

What are your hours, when can I come to your store?

What does it cost for you to look at my Mac?

How long does getting an estimate on what cost of repair take?

Should I wait for my Macbook to dry out before bringing it to you? Maybe it will work again!

Are you only Mac?

Are you Apple certified?

Doesn’t a lack of certification mean you have no idea what you’re doing, or that my repair has a chance of premature failure?

But doesn’t Apple rigorously test those parts to ensure quality?

How will your repair affect my warranty?

Drying out liquid damaged macbooks is a bad idea

Top Reasons To Have Your Repairs Done By Us

We stock our parts, so that means that you save time.

Our pricing is fair.

We use grade A+ parts.

We can repair motherboard component level issues.

We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
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