Phone No:  (347) 552-2258
Email:  [email protected]
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Seagate Exos Helium Hard Drive Data Recovery

When it comes to recovering data from Seagate Exos hard drives, & ANY drives with helium seals, experience & advanced tools are necessary. At Rossmann Repair Group, our technicians use the latest AceLAB PC3000 setups & years of specialized experience to get data back from your helium hard drive. Our expertise greatly increases the chance of a successful recovery compared to technicians unfamiliar with helium drives

Understanding Seagate Exos Hard Drives

Common Causes of Data Loss in Seagate Exos Drives

  • Mechanical Failures: Issues like head crashes, spindle motor failures, or platter damage can lead to data loss. Drives that have been dropped can have the issue where the heads re-park & seek back and forth which can indicate internal damage.
  • Firmware Corruption: Malfunctions in drive firmware can make data access impossible without special tools.
  • Environmental Factors: Heat, moisture, and physical shocks can damage these drives, with helium-filled models being very sensitive to punctures or seal breaches.

Helium Drive Challenge

Opening a helium-sealed drive can introduce dust & other contaminants, leading to catastrophic platter and head damage. They have more heads, thinner platters, so even a single speck of dust can disrupt things much more than with older drives

You also have the problem of the helium sensor: many helium drives are designed with sensors that keep the heads from unlocking if the helium level is too low. These issues make it much more difficult for a newbie to the craft to have a successful recovery early on.

Why Choose Rossmann Repair Group?

Expertise in Seagate Helium Drives

Our technicians have great in-depth knowledge of Seagate Exos drives.

Above all, we do not pay for advertising or affiliate commissions, allowing us to keep our prices low! Our best advertising are our hundreds of thousands of happy customers who have been spreading the word about us for the past fifteen years. 

  • Local, On-Site Recovery: All recoveries are performed at our Austin lab, ensuring your data never leaves the city.
  • Transparent Pricing: We provide free estimates and transparent pricing, so you know what to expect without any surprises.
  • No Expensive Ad Campaigns: Our company uses 100% grassroots, organic advertising - no pay per click ads, no affiliate programs, meaning we do not have expensive advertising costs we must pass onto you. For the level of expertise we offer, you won't find a lower price.
  • High Success Rates: Leveraging advanced techniques and our state-of-the-art equipment, our success rates are among the best in the industry.
  • Direct Communication: You’ll speak directly with the specialists handling your case, ensuring personal and attentive service.
  • Top rated: We are the best rated repair shop in our class on Google maps. This was the result of 15 years of dedication to our craft & our customers.

Contact Us

email [email protected] , call 347-552-2258, or walk into our store at 2410 San Antonio St, Austin, TX, 78705 to get started & ask us any questions you have!

Start Estimate

Watch a Real Data Recovery Service below!

Seagate Exos Hard Drive Families, Series, & Model numbers

Seagate Exos drives are categorized into three main families, & we recover them all:

  • Exos X Series – High-capacity helium-sealed drives for hyperscale applications.
  • Exos E Series – Traditional enterprise-grade HDDs made for data center workloads.
  • Exos AP Series – Hybrid drives integrating compute & storage for specialized use cases.

Each series has several model variations with different capacities, firmware versions, & optimizations.

 Seagate Exos X Series (Helium Drives)

🔹 Common Model Numbers:

  • Exos X10: ST10000NM0016, ST10000NM0086
  • Exos X12: ST12000NM0007, ST12000NM0047
  • Exos X14: ST14000NM0018, ST14000NM0038, ST14000NM0088
  • Exos X16: ST16000NM001G, ST16000NM002G, ST16000NM004G
  • Exos X18: ST18000NM000J, ST18000NM000K, ST18000NM003J
  • Exos X20: ST20000NM007D, ST20000NM000D

We Can Recover Your Data

Data loss isn’t the end of the world, and it doesn’t have to cost a fortune. Whether your drive stopped working, got soaked, or simply refuses to boot, we diagnose the problem honestly and recover what matters—without upsells, scare tactics, or nonsense.

Logical Failures

  • Corrupt firmware or file system
  • Accidentally deleted files
  • Passwords you forgot (happens to the best of us)
  • Partial overwrites
  • Malware infection

Physical Damage

  • Dropped or crushed drives
  • Water or liquid damage
  • Contaminated platters
  • Head crash or actuator failure
  • Manufacturer defects

External Disasters

  • Fire, flood, or hurricane
  • Power surges that fried your hardware
  • Tornadoes (or angry pets knocking over your setup)
Get a Quote Today

We Can Recovery Data From These Types of Media at Our Lab

Laptop Hard Disk Drives
Liquid damaged iPhones
Physically damaged USB flash drives
SD & microSD cards
WD MyPassport
Desktop Hard Disk Drives
External Hard Disk Drives
USB Hard Drives
RAID configurations
SATA, IDE, SCSI, SAS, SSD Hard Drives

How is Hard Drive Recovery Priced?

Giving a price without seeing the device, assessing its condition is impossible. Everyone feels better having some basic idea of what things may cost, so for a basic idea, see below. Do realize the + means price can go up! Please do note that drives that have been opened before are rarely if ever recoverable by us: mention this prior to sending it in as we rarely work on pre-worked on drives.
hard drives

Hard Drives

$100 for basic data retrieval, $250-$650 for firmware repair, $900-$2000 for heads swap.
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SD cards and micro sd cards

SDcards/microSD cards

$200 for basic data recovery, $900 for breakout board data recovery
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cellphone data recovery

CellPhones

$300-$650 for drop or liquid damage, $1200+ for difficult cases(board swap). $400+ for any damage inflicted by inept repair technicians(long screw) that is above and beyond terrible.
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ssd card data recovery

SSDs

$300-$1500 depending on extent of damage
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Customers Trust Our Hard Drive Data Recovery Services

Hear from our satisfied customers who trust us for their data recovery needs in Austin. We didn't become the top rated repair shop on Google maps by accident - this was a 15 year effort of providing best-in-class service, with no gimmicks. 

Had an amazing experience at Rossmann. They recovered 100% of my data 3 days post water damage on my iPhone. They finished the job same day and helped me transfer everything onto my new phone. They're amazing, 5+ stars!!
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Gabrielle S. Stadlen Avatar
Gabrielle S. Stadlen
9/17/2022
What a great group of people! I was clueless about my old hard drive and they fixed it til top shape I’m so happy to be able to look at my old photos. Thank you so much!
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Libby J. Justus Avatar
Libby J. Justus
12/17/2021
5 star ratingGO HERE, no scams & good advice (Spoke with Kevin)! Had an issue with my hard drive, went to a place called Mikes Repair Shop in Chelsea, they were trying to charge me way more. Got a second option at Rossmann, come to find out that the issue was as simple as getting a different cord. Saved me $170 which was what Mikes Repair place was trying to charge + 2-3 day process to get it fixed. Anyways recommend coming to Rossmann 100%!
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Georgia S.
10/26/2022
By far the best company I have ever used for data recovery. They keep m informed every step of the way and did it quickly. Thanks again cant wait to use them again.
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John Bort Avatar
John Bort
12/17/2020
Went in to ask if they could retrieve my SSD from my Surface Pro 4 for me and they gave me a good rate, but was still a bit too expensive for me. So, they let me use their equipment for about an hour until I was able to fish it out myself and recover my data.
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Aravind Udayakumar Avatar
Aravind Udayakumar
7/24/2024
Great experience using Rossmann Repair Group to fix my 2015 Macbook Air. It randomly stopped working one evening, despite being in like new condition with minimal use. I was planning to go to the Apple Store and see what they could do, but as I kept googling potential issues I came across a video from Rossmann Repair Group and read all the amazing comments and reviews. With my older Macbook, I had much success at a similar repair shop in a different state, saving me a lot of money and fixing my computer without losing data so I gave this a shot. They respond very promptly and quickly and even provided suggestions of what the possible problems could be before I event sent them my computer. Once It was shipped to them, the diagnosis was done quickly, along with the repairs. I was shocked it was such a 'simple' fix and now I have my computer back working perfectly....with all my data. Highly highly recommend. If I have issues in the future I will be using them again. Thank you so much!
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Ashley Avatar
Ashley
8/14/2023
If I could give this place 10 stars I would. Long story short my wife's macbook pro wouldn't see hard drive. Upon startup all we saw was a blinking file with a question mark. Called apple and made appointment with "genius" bar. They said that hard drive was dead and to take it to a micro center or similar store to try and get my wife's pics and videos (which she NEVER backed up) off of the dead drive. My wife was in tears now because it wasn't even a definite that she could recover them. Pricing for this according to numerous data recovery shops was 500-1500 and like I said it wasn't definite they could get the data. Well went on yelp and saw Rossman repair group which was a 40 minute drive and had 4.5 stars on yelp. Their pricing was tiered according to what had to be done to get the data and started at around 200 bucks so I figured I'd take a ride into the city with the wifey and hope for the best. Upon walking into this little shop a nice young lady asked to see the computer. She started started it up, saw the blinking file and handed it to a gentleman sitting at a work desk right next to her. The guy says might be a cable issue they're known to go bad in these computers. He then opened the computer, hooked up his hard drive and it still didn't work. Cable is bad and NOT HARD DRIVE!!!! Give us about 20 minutes we have these in stock and it will cost 100 bucks plus tax!!!!! OMG THANK YOU SO MUCH !!! went for a nice little dinner right on next block at this great little pizzeria/restaurant while we waited. Got the wifey a nice glass of wine and picked computer up 45 minutes later. THESE GUYS ARE THE BEST !!!!
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Glen L. Avatar
Glen L.
11/25/2019
Simply the email "request a quote" feature was enough for me to come here and make my first ever review. They couldn't even fix my problem due to it being a severe legacy hardware failure, but were quick, upfront and honest about it, even linking me to a work around that will allow me to recover my files and transfer them to a new device or hard drive. There is really something to be said about this quality of service, I would have stuck my logic board back in the oven like an idiot (again) potentially bricking the entire thing forever. Louis, you really know how to run a no nonsense quality business. Thank you From a former Apple fanboy.
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Sam S.
9/22/2019
Great company. I send an e-mail asking if they take international repairs for an MBP 2017. Since the international shipping and handling would be a huge chunk of the bill they suggested some data recovery tricks i had not tried yet (lifeboat connector). Using their suggestions I managed to recover the data on my own. Obviously their advice was priceless. All the rumors are true, these guys are legends. Thanks!
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Peter Bosgraaf Avatar
Peter Bosgraaf
5/05/2024
Absolutely incredible. A USB was corrupted and destroyed important legal files. They were able to recover all of it. Don’t trust anyone else!
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Katherine Beck Avatar
Katherine Beck
12/17/2020
Came in to get my 4 year old phone's battery replaced, not really expecting them to have the battery in stock but wanting to support an independent repair shop in a world where manufacturers want them dead. I can typically fix my own stuff, but I didn't have the screwdriver I needed to open my phone and the battery had been annoying me for long enough. I figured I'd support a company leading the fight for right to repair and thought I'd probably get told to go somewhere else, but it was worth a shot. Not only did they have the battery in stock, they did the replacement in about 15 minutes for cheaper than Apple with a 1 year warranty on the battery. I didn't have to support a company I hate (apple), I got to support a company whose mission I support, and I walked away with a deal in basically no time. I've always recommended Rossmann Repair Group to people with macbook issues without having personal experience to back it up, now I can say that I, like so many other people, have had a good experience here. Hopefully I don't need repair anytime soon, but if I do, I know where I'll be coming.
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Patrick Maher Avatar
Patrick Maher
9/16/2024
Hard drive came back perfectly. I think it took a bit long for Rossman group to get the motherboard, but that may be partially my fault due to buying a board and then realizing it was incompatible. Everything was excellent, only complaint was that I had to scratch off a sticker, but it's literally nothing to worry about. Still kinda wondering if the store is an advertisement for the youtube channel or if the youtube channel is an advertisement for the store. Either way 5/5
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Mark Mann Avatar
Mark Mann
12/17/2020
World-class Mac repair service. If you want it done right and fast, this is the shop. Rossmann Repair had my damaged Macbook Pro screen replaced and ready for pick up less than six hours after drop off. Prior to that, I had spilled a cup of tea on another laptop- they successfully retrieved all data. Their quiet, friendly efficiency is very much appreciated pandemic or not. Great guys and gals.
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Ron Link Avatar
Ron Link
12/17/2021
5 star ratingMy USB-C MacBook Pro recently stopped charging. The local Apple Store wanted to replace the whole logic board, which was expensive and would have lost all my data. I asked them if it was the charging circuit and they specifically said "no". I mailed my Mac to Rossmann, and they correctly identified the problem as being the charging circuit after all. The repair was cheaper than Apple, was just as fast, and (because it didn't require replacing the logic board) I got to keep all of my data. Overall I couldn't be happier. I used the prepaid shipping box they sell, and the service was smooth and fast.
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Christopher Waltham Avatar
Christopher Waltham
12/17/2020
5 star ratingI stumbled on my daughter's 2012 MacBook Pro that she had been told (years ago) was beyond repair. I powered it up and a little research led me to guess that the hard drive was dead or not being seen. So I sent a note with that assumption to Rossman Repair Group. They said it could be the hard drive or it could be the drive cable which is a known issue with this model - $100 to repair if that's what it is. I gambled and paid $13 to ship it. For retail customers, Rossman will diagnose, outline the problem, and provide an estimate for free. They confirmed it was the cable and they needed the OS password to further test the operating system to make sure that it boots (loads to your desktop). I did not have the password so I asked if they could use the password reset? They replied "We wouldn't be able to reset the password, but we can wipe it and reinstall a new OS with a new password if you'd like. The hard drive cable is indeed bad on this device, with a new cable the hard drive does show up." I got it back (free return shipping), since the hard drive now shows up I was able to reset the PW and it looks to be running perfectly! Total repair cost $113.
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Scott Jones Avatar
Scott Jones
12/17/2021

Our Recent Work

Our highly trained technicians have worked on some of the most complex cases with great success. If your hard drive or SDcard is no longer responsive, we’ll get your information back!
failed usb drive during data recovery service
Have a failed external USB drive? We can by-pass the USB on your drive and go straight for your data!
unstick heads - data recovery austin
Stuck heads? No problem! We have the tools and the clean room to un-stick your heads..
on site hard drive data recovery service
We can do clean room data recovery on premises when necessary.
inspecting 6 head stack donor drive
Inspecting a 6 head stack from a donor drive before it goes into the patient.

Bottom Line:

At Rossmann Repair Group, we don’t just recover data; we restore your peace of mind. Contact us today for your hard drive data recovery needs in Austin and experience service that sets the industry standard.

Top Reasons To Have Your Repairs Done By Us

All data recovery done on-site.

Our pricing is fair.

High success rate.

You can meet & speak with the recovery specialist working on your case directly.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

Email, Call or Walk Into Our Store.  We Want to Hear From You!

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We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Made In America
No Outsourcing
Experienced Technicians

Address

Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258

OPENING HOURS
Monday-Friday – 11 AM to 7 PM

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