My satisfaction with Rossmann Repair Group goes beyond just 5 stars. I had a hard drive die some time ago, but I had no idea where I could send it knowing it would be safe, or there being a chance I'd be ripped off. After watching Louis Rossmann's YouTube channel for over 10 years, and being able to see how the process for data recovery works at your store, I decided to give it a try because I felt good about supporting a business owned by someone who I have listened to for many years. I mailed my drive, and within 3 days, I already had an estimate that I was satisfied with. I went forward with the repair. I got the drive back in just under 2 weeks, which was faster than I expected. Once I received the drive and the data back, I was amazed to see that everything was in place as I left it when the drive died! I was very pleased with the process for recovering the drive from start to finish. I hope I never have the need for another data recovery, but if I do, I know where to go. I am truly thankful for all you have done for me.

Trust the reviews. This place has great customer service, honest pricing and amazing turnaround time. Water spilled on my laptop unbeknownst to me and sat for days. It wouldn't turn on nor charge. I opened it up to find water w/ rust and corrosion and immediately made a Genius Bar appointment then scoured the internet for other solutions since I hadn't backed up my stuff, ever, and didn't want to lose anything. Found the YouTube page much like many others and got an email quote. The next day I took the hour and a half drive because the reviews seemed consistent and I didn't want to hear the bad news I knew I'd get from Apple. Got a brief diagnosis when I got there and later on that night they called and told me it would be an easy fix. Went over pricing with me every step of the way. I had to get a new keyboard, battery and something else I'm not remembering. Total repair cost w/ tax: $598. Dropped off Friday 12/04 for repairs. Picked up Monday 12/07 fixed. Highly recommend for water damage issues.

I had a MacBook Air that died. Thankfully, I had watched a number of Louis Rossmann videos on YouTube and thought that his group would be the people for the job. I shipped my laptop off to Austin, within a few hours of receiving it, I was assigned a number and kept up to date on the progress. The laptop was repaired in about three business days, packed, and returned to me as good as new! Had I sent it to an "authorized" Apple repair center, they would have been required to replace the logic board, resulting in a complete loss of data! Thankfully, they know how to actually repair computers! I didn't have to lose any data ... it was all intact! That's a great win! The repair cost $425, which was actually less than the $464 at an authorized repair shop, to replace the entire logic board. For sure, if I have other issues, right back to Austin it will go! My only knock, and it's a small one is that the communication is not great when replying to the service ticket to ask questions. I'm still giving five stars though because 4.75 won't work!

Unfortunately, they weren't able to help with our specific issue but they were great to speak with over the phone. They were responsive, went above and beyond to answer our question and provide advice/consulting on our issue. While at the end of the day we received the same answer as other vendors we talked to (our data would not be recoverable) they were the only one who took the time to give us a detailed understanding of why and what the limitations were of recovering data from a device after it had been factory reset.

I sent my MacBook Pro in for an SSD replacement. Work was done in 2 business days and shipping was very fast. As a technician myself I only trust board level repair or new Mac repair to Rossman and his team. Used to watch his YouTube videos many years ago. Great to see progress!

After being a repair person myself, sometimes i have to admit defeat, and when my 2019 MBPro died, knowing who Louis Rossmann, and being an advocate for the right to repair myself, on principal, even if I could just swap a board since my data was backed up, I went to this company. I cannot say I've been happier to use an electronics repair service. My laptop died for really no reason (no drop, no spills, just died after going into sleep) and I sent it off to the repair place, and the laptop came back working. I know they did a component-level repair, something I admit I'm not quite there yet experience wise, and am very impressed with the level of communication, the service, and the repair they did was astounding. Since I felt lazy, also asked if they would install the iFixit battery I had sitting around I hadn't gotten done yet (turns out, I'm also going through cancer treatments while working my normal IT Job @ a major printer company, so very little energy) and the price was more than reasonable to recover what I consider a valuable laptop for me. My battery was installed (Normally a PITA to do) and the laptop was done quickly even though I didn't pay for rush processing. Quicker than I expected. I cannot recommend this place enough. And i'm an IT Pro myself with experience doing electronics and BGA reflows, but I was a bit over my head trying to find what broke and these people managed to do it. And with my data chips soldered in, I know they got the same board working again, and am amazed at their skill as an IT pro company. They don't just swap components, THEY FIX THEM! That is something extremely rare to find, and worse, most of the time it's more expensive. This company is beyond amazing, and I can't think of a better use of my money to support a company that sponsors actually repairing rather than replacing, and does it so well. Thanks Rossmann Repair Group! Well done!

I had an iPhone 8 that was totally dead, wouldn't recognize being plugged into a computer or power outlet. The biggest problem was that it hadn't been backed up in a long time and there 5000+ photos and videos of our kids were potentially lost.I sent it in to RRG and got a call from Kevin (who was the tech who was actually going to be handling my repair). He was great, forthcoming with the plan, and very polite.Bottom line? Got my phone back with all the data still intact (apps, contacts, photos, videos, settings) working 100%, AND got a flash drive with the photos and videos on it.Thanks guys!

What can I say? These guys are the best at what they do. I brought in a 2019 Macbook Pro that suffered from an entire beer bottle spill. At the end of all the repairs, a month later of getting it back, it kept panicking and shutting off with high cpu usage tasks. They then refunded me the repair costs since it was not able to be saved. I ended up also selling it to them for parts and now happy with my Lenovo. My two friends who I also referred are super happy with their services as well. They are also just finished a hard drive recovery and transferred the data to a new hard drive for me. Top notch service and fairness. I HIGHLY RECOMMEND THEM.

My MacBook Pro (A1990) bricked and would not turn back on. I had years of family photos and important documents that were not backup up. Panicking, I first tried bringing my laptop to the local UBreakIFix. After weeks of delays and false promises (including losing my laptop for a few days), UBreakIFix told me that the logic board was damaged and I would need to pay for a replacement logic board, screen, and keyboard. In addition, my data would be unrecoverable. They were also insistent that I sell them my non-functioning MacBook, and I had to argue for days to get them to return my laptop so I could seek out other options. After doing my own research into logic board repairs for my specific model, I found out about Rossmann Repair and learned that it was indeed possible to fix my MacBook and recover my data. In fact, Louis had videos of my model's specific logic board being repaired on his YouTube channel. Unfortunately, they had moved out of the NYC area and I was hesitant to mail my laptop out due to my own skepticism. So, I searched for local specialists in Connecticut and found ThinqMac. My first conversation with one of their employees immediately made me feel that I was in good hands. The technicians ran some tests on my computer and eventually determined that, while they could not fix my MacBook in house, they knew about a place that could: Rossmann Repair. ThinqMac sent my laptop to Austin for me and dealt with all the communication with Rossmann. In the end, after being told by UBreakIFix and Apple that my data was unrecoverable and my computer would never turn on again, the folks at Rossmann Repair proved them wrong. My computer has been as good as new for the last 4 months and I was able to recover all of my data. While my experience with Rossmann Repair was indirect, I cannot recommend them enough. They took a devastating situation and turned it into a positive experience. Thank you for fixing my MacBook!

What a great group of people! I was clueless about my old hard drive and they fixed it til top shape I’m so happy to be able to look at my old photos. Thank you so much!

I was referred to this company via a friend who I trust undoubtedly in tech. So, I knew they had to be good.....and they were! Their process is exactly what is shared online. The team was very responsive, accommodating and helpful. I couldn't be happier to receive all my lost work/data back again. I appreciate Rossmann being such an honest and trustworthy tech company which you don't see too often because most tech/data recovery companies will use your loss for their financial gain...Rossmann doesn't regulate like this. To those who are looking for data recovery services/repair, I highly, highly recommend this company.

They will save your life (and your harddrives life)The new address for Rossmann Repair Group is 2410 San Antonio St, Austin, TX 78705.

These guys saved my life. Nowhere else in NYC would even attempt to repair my water-damaged laptop while trying to preserve the invaluable data on it. Rossman executed flawlessly, and even charged me $250 LESS than the original estimate. I won't even consider taking my computer anywhere else from now on, and you shouldn't either. Ultimate no brainer.

Great customer service, and prices are very fair i had no complaints at all this guys go above and beyond the call of duty, my Samsung phone is working amazing again! Not to mention they recovered all my data before the repair started, I really love the work they do and I shipped the phone from California and the send it back to me super fast, this guys really know what their doing will send more products in the near future for repair.Thanks rossman!

After having my hard drive crash, I was completely lost on how to proceed. My local computer guy recommended Rossmann. Steve was very professional and was able to make a full recovery of my data in a very timely manner. I am very appreciative of their services and highly recommend them!