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Seagate Exos Helium Hard Drive Data Recovery

When it comes to recovering data from Seagate Exos hard drives, & ANY drives with helium seals, experience & advanced tools are necessary. At Rossmann Repair Group, our technicians use the latest AceLAB PC3000 setups & years of specialized experience to get data back from your helium hard drive. Our expertise greatly increases the chance of a successful recovery compared to technicians unfamiliar with helium drives

Understanding Seagate Exos Hard Drives

Common Causes of Data Loss in Seagate Exos Drives

  • Mechanical Failures: Issues like head crashes, spindle motor failures, or platter damage can lead to data loss. Drives that have been dropped can have the issue where the heads re-park & seek back and forth which can indicate internal damage.
  • Firmware Corruption: Malfunctions in drive firmware can make data access impossible without special tools.
  • Environmental Factors: Heat, moisture, and physical shocks can damage these drives, with helium-filled models being very sensitive to punctures or seal breaches.

Helium Drive Challenge

Opening a helium-sealed drive can introduce dust & other contaminants, leading to catastrophic platter and head damage. They have more heads, thinner platters, so even a single speck of dust can disrupt things much more than with older drives

You also have the problem of the helium sensor: many helium drives are designed with sensors that keep the heads from unlocking if the helium level is too low. These issues make it much more difficult for a newbie to the craft to have a successful recovery early on.

Why Choose Rossmann Repair Group?

Expertise in Seagate Helium Drives

Our technicians have great in-depth knowledge of Seagate Exos drives.

Above all, we do not pay for advertising or affiliate commissions, allowing us to keep our prices low! Our best advertising are our hundreds of thousands of happy customers who have been spreading the word about us for the past fifteen years. 

  • Local, On-Site Recovery: All recoveries are performed at our Austin lab, ensuring your data never leaves the city.
  • Transparent Pricing: We provide free estimates and transparent pricing, so you know what to expect without any surprises.
  • No Expensive Ad Campaigns: Our company uses 100% grassroots, organic advertising - no pay per click ads, no affiliate programs, meaning we do not have expensive advertising costs we must pass onto you. For the level of expertise we offer, you won't find a lower price.
  • High Success Rates: Leveraging advanced techniques and our state-of-the-art equipment, our success rates are among the best in the industry.
  • Direct Communication: You’ll speak directly with the specialists handling your case, ensuring personal and attentive service.
  • Top rated: We are the best rated repair shop in our class on Google maps. This was the result of 15 years of dedication to our craft & our customers.

Contact Us

email [email protected] , call 347-552-2258, or walk into our store at 2410 San Antonio St, Austin, TX, 78705 to get started & ask us any questions you have!

Start Estimate

Watch a Real Data Recovery Service below!

Seagate Exos Hard Drive Families, Series, & Model numbers

Seagate Exos drives are categorized into three main families, & we recover them all:

  • Exos X Series – High-capacity helium-sealed drives for hyperscale applications.
  • Exos E Series – Traditional enterprise-grade HDDs made for data center workloads.
  • Exos AP Series – Hybrid drives integrating compute & storage for specialized use cases.

Each series has several model variations with different capacities, firmware versions, & optimizations.


 Seagate Exos X Series (Helium Drives)

🔹 Common Model Numbers:

  • Exos X10: ST10000NM0016, ST10000NM0086
  • Exos X12: ST12000NM0007, ST12000NM0047
  • Exos X14: ST14000NM0018, ST14000NM0038, ST14000NM0088
  • Exos X16: ST16000NM001G, ST16000NM002G, ST16000NM004G
  • Exos X18: ST18000NM000J, ST18000NM000K, ST18000NM003J
  • Exos X20: ST20000NM007D, ST20000NM000D

We Can Recover Your Data

Data loss isn’t the end of the world, and it doesn’t have to cost a fortune. Whether your drive stopped working, got soaked, or simply refuses to boot, we diagnose the problem honestly and recover what matters—without upsells, scare tactics, or nonsense.

Logical Failures

  • Corrupt firmware or file system
  • Accidentally deleted files
  • Passwords you forgot (happens to the best of us)
  • Partial overwrites
  • Malware infection

Physical Damage

  • Dropped or crushed drives
  • Water or liquid damage
  • Contaminated platters
  • Head crash or actuator failure
  • Manufacturer defects

External Disasters

  • Fire, flood, or hurricane
  • Power surges that fried your hardware
  • Tornadoes (or angry pets knocking over your setup)
Get a Quote Today

We Can Recovery Data From These Types of Media at Our Lab

Laptop Hard Disk Drives
Liquid damaged iPhones
Physically damaged USB flash drives
SD & microSD cards
WD MyPassport
Desktop Hard Disk Drives
External Hard Disk Drives
USB Hard Drives
RAID configurations
SATA, IDE, SCSI, SAS, SSD Hard Drives

How is Hard Drive Recovery Priced?

Giving a price without seeing the device, assessing its condition is impossible. Everyone feels better having some basic idea of what things may cost, so for a basic idea, see below. Do realize the + means price can go up! Please do note that drives that have been opened before are rarely if ever recoverable by us: mention this prior to sending it in as we rarely work on pre-worked on drives.
hard drives

Hard Drives

$100 for basic data retrieval, $250-$650 for firmware repair, $900-$2000 for heads swap.
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SD cards and micro sd cards

SDcards/microSD cards

$200 for basic data recovery, $900 for breakout board data recovery
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cellphone data recovery

CellPhones

$300-$650 for drop or liquid damage, $1200+ for difficult cases(board swap). $400+ for any damage inflicted by inept repair technicians(long screw) that is above and beyond terrible.
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ssd card data recovery

SSDs

$300-$1500 depending on extent of damage
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Customers Trust Our Hard Drive Data Recovery Services

Hear from our satisfied customers who trust us for their data recovery needs in Austin. We didn't become the top rated repair shop on Google maps by accident - this was a 15 year effort of providing best-in-class service, with no gimmicks. 

What a great group of people! I was clueless about my old hard drive and they fixed it til top shape I’m so happy to be able to look at my old photos. Thank you so much!
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Libby J. Justus Avatar
Libby J. Justus
12/17/2021
5 star ratingI had an iPhone 8 that was totally dead, wouldn't recognize being plugged into a computer or power outlet. The biggest problem was that it hadn't been backed up in a long time and there 5000+ photos and videos of our kids were potentially lost.I sent it in to RRG and got a call from Kevin (who was the tech who was actually going to be handling my repair). He was great, forthcoming with the plan, and very polite.Bottom line? Got my phone back with all the data still intact (apps, contacts, photos, videos, settings) working 100%, AND got a flash drive with the photos and videos on it.Thanks guys!
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Chris S. Avatar
Chris S.
10/14/2019
5 star ratingIf I could give them more than 5 stars, I would. The Apple Genius wanted twice the price and 10 weeks to fix my Macbook Pro. Rossman received it on a Thursday, repaired and shipped it back out next day. I happily paid a nominal expediting fee for a quick turn. It arrived back to me very well packaged, clean as a whistle, and working flawlessly. EXCELLENT!
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Brian Stinson Avatar
Brian Stinson
12/17/2021
After having my hard drive crash, I was completely lost on how to proceed. My local computer guy recommended Rossmann. Steve was very professional and was able to make a full recovery of my data in a very timely manner. I am very appreciative of their services and highly recommend them!
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Daniel Gammon Avatar
Daniel Gammon
10/25/2023
Owner is knowledgeable and instills good work ethics in his employees. The repair service is kneecapped by manufacturers that don't share their components or even stop 3rd parties from selling replacement parts. But if a board component is unavailable the staff make do with recycled circuit boards (good for the ewaste problem). Unlike at big corporate stores Rossman doesn't have punishing policies like demanding to erase the customer's data even if it's not necessary, or replacing whole circuitboards when just one component needs replacing.
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Robert V. Avatar
Robert V.
9/06/2022
5 star ratingI stumbled on my daughter's 2012 MacBook Pro that she had been told (years ago) was beyond repair. I powered it up and a little research led me to guess that the hard drive was dead or not being seen. So I sent a note with that assumption to Rossman Repair Group. They said it could be the hard drive or it could be the drive cable which is a known issue with this model - $100 to repair if that's what it is. I gambled and paid $13 to ship it. For retail customers, Rossman will diagnose, outline the problem, and provide an estimate for free. They confirmed it was the cable and they needed the OS password to further test the operating system to make sure that it boots (loads to your desktop). I did not have the password so I asked if they could use the password reset? They replied "We wouldn't be able to reset the password, but we can wipe it and reinstall a new OS with a new password if you'd like. The hard drive cable is indeed bad on this device, with a new cable the hard drive does show up."I got it back (free return shipping), since the hard drive now shows up I was able to reset the PW and it looks to be running perfectly! Total repair cost $113.
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Scott J. Avatar
Scott J.
3/18/2021
Amazing staff. Super helpful. Brought in a drive to be recovered. Other places will recover files often times renaming the files in the process. Rossmann group was able to keep the files and the names. Above and beyond grateful.
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Tony Schmidt Avatar
Tony Schmidt
4/11/2024
Great place. Prompt service. Went in for data recovery and was dealt with quickly and without bs. Fair pricing on the service.
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EPHiiOS Avatar
EPHiiOS
12/17/2020
My company recently sent a clients MacBook Pro to Rossmann for repair. While the MacBook was not repairable, they were very quick to diagnose the device and recover all the data for us! Quick, clear communication, and on the ball with shipping and taking care of us! Look forward to using them again in the future! Update. 12/3/2020 I have recently sent a MacBook Air that was not booting. In less than a week, I had it sent, and returned working perfectly! As always, great work, thank you very much!
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Shawn Suter Avatar
Shawn Suter
12/17/2020
Unfortunately, they weren't able to help with our specific issue but they were great to speak with over the phone. They were responsive, went above and beyond to answer our question and provide advice/consulting on our issue. While at the end of the day we received the same answer as other vendors we talked to (our data would not be recoverable) they were the only one who took the time to give us a detailed understanding of why and what the limitations were of recovering data from a device after it had been factory reset.
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Shawn Lehner Avatar
Shawn Lehner
12/17/2020
All I can say is.. WOW. I spilled water on my laptop and couldn't find anywhere that would fix it, I kept thinking I would have to pay $1000+ for data recovery (always backup your files, kids) and thankfully I found Rossmann! I mailed it in right away! They do water damage, no problem. Patrick was great and super helpful through the process and made everything smooth sailing. They also fixed my Mac within 48 hours and shipped it right back out to me. It was like all I did was shutdown the computer! Everything is here, everything is till in its place, and I didn't have to buy a new laptop OR pay for data recovery. Thank you SO much, I can't even begin to explain how thankful and over the moon I am right now! USE THEIR SERVICES!
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Hannah Hutchinson Avatar
Hannah Hutchinson
3/20/2024
lost data from hardrive that would not read they got my data off in time for me to file my tax forms
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zeldafreek22 Avatar
zeldafreek22
3/01/2025
5 star ratingI would absolutely recommend Rossmann Repair Group. Very professional, and I was able to get everything I needed off of my broken hard drive. There's no question, if you need computer/hard drive help, Rossmann Repair Group is the best.
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Courtland Welch Avatar
Courtland Welch
12/17/2020
I was referred to this company via a friend who I trust undoubtedly in tech. So, I knew they had to be good.....and they were! Their process is exactly what is shared online. The team was very responsive, accommodating and helpful. I couldn't be happier to receive all my lost work/data back again. I appreciate Rossmann being such an honest and trustworthy tech company which you don't see too often because most tech/data recovery companies will use your loss for their financial gain...Rossmann doesn't regulate like this. To those who are looking for data recovery services/repair, I highly, highly recommend this company.
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Diandra Renee Avatar
Diandra Renee
1/17/2025
Great Customer service. Way better than apple (Specially in terms of charges). You can go with any Mac, iphone or data recovery related problems. They are genuinely helpful. Would recommend to anyone anytime.
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ImTi BabLu Avatar
ImTi BabLu
12/17/2021

Our Recent Work

Our highly trained technicians have worked on some of the most complex cases with great success. If your hard drive or SDcard is no longer responsive, we’ll get your information back!
failed usb drive during data recovery service
Have a failed external USB drive? We can by-pass the USB on your drive and go straight for your data!
unstick heads - data recovery austin
Stuck heads? No problem! We have the tools and the clean room to un-stick your heads..
on site hard drive data recovery service
We can do clean room data recovery on premises when necessary.
inspecting 6 head stack donor drive
Inspecting a 6 head stack from a donor drive before it goes into the patient.

Bottom Line:

At Rossmann Repair Group, we don’t just recover data; we restore your peace of mind. Contact us today for your hard drive data recovery needs in Austin and experience service that sets the industry standard.

Top Reasons To Have Your Repairs Done By Us

All data recovery done on-site.

Our pricing is fair.

High success rate.

You can meet & speak with the recovery specialist working on your case directly.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

Email, Call or Walk Into Our Store.  We Want to Hear From You!

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We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Made In America
No Outsourcing
Experienced Technicians

Address

Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258

OPENING HOURS
Monday-Friday – 11 AM to 7 PM

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