Received my dead 2010 Macbook Pro restored with all of the data ! Also swapped out the old HDD for a new SDD

After years of watching Louis' YouTube vids I had to contact them for a damaged USB drive. I know they work on Apple products 99% of the time. This thumb drive had important documents that could not be reproduced, so I sent it in and they quoted me three times under what My big city wanted. Not to negate the time and work that goes into working on something so small. They are absolute professionals and I will be sending more damaged items in the future. From the time sent to return was exactly 15 days. Absolute life savers.

ROSSMANN GROUP SAVED MY 2010 MACBOOK PRO! My 2010 MacBook Pro was on it's last leg. It had gotten to a point where it would shut down & restart 3 times within 10 mins of use. I had replaced the memory & upgraded my hard drive, neither of which fixed the incessant kernel panics (shutdown-restarts). In my desperation to save my really old computer, I searched the internet for weeks & eventually found Rossmann on YouTube. I watched a lot of their videos & decided to ship my computer to them in hopes that they could fix it by replacing the crap capacitor*. I shipped my MacBook out to Rossmann on a Monday & it arrived in their NYC shop two days later. Rossmann immediately fixed it upon arrival (same day!) & invoiced me. I didn't check my email until Thursday, which is when I paid their invoice & they shipped the computer back out to me. I received my MacBook that following Monday, but had I checked my email on Wednesday, I would have received it on Saturday, just 5 days after shipping it out for repair. The turnaround was incredibly fast & my computer has been running like new with daily use since I got it back a few weeks ago. I'm so thankful I found Rossmann Group's informative YouTube videos about MacBook Pro's kernel panics. The repair was less than 1/10 what a new MacBook Pro would have cost, literally saving me well over $2,000. I'll never take my MacBook to Apple or another shop for repair again, local or not. We are forever Rossmann customers! *NOTE: Even though it's a very affordable & quick repair, the MacBook capacitor issue isn't well-known or something that Apple advertises. Our local computer repair shops weren't even aware of it! I was basically told by 2 local shops that my MacBook wasn't repairable & I needed to get a new computer. Meanwhile, Rossmann fixed it in a matter of minutes! If you're up in the air on whether or not shipping your computer is worth it, I'm here to tell you that it is 100% worth shipping to Rossmann. They're honest (sometimes brutally so) & reliable. If your computer can't be fixed, they'll simply tell you so & you can pay the cost of shipping to have it shipped back to you.

I have a 8+ year old MacBook Air, it completely shut off on me and I was devastated since I have a ton of important business files that weren't backed up. I contacted Apple Tech through chat and we troubleshooted with negative results. The Tech set up an appointment with their Apple Store Genius Bar. I went over to the appointment and the individual at the Genius Bar couldn't help me and basically did everything the previous tech over chat had me do. The Genius Bar tech told me there was nothing that could really be done since its considered a "vintage" device. I could try to have it repaired by them but there is a flat rate and there will be a high chance that the data will be lost. I couldn't take that chance and loose the data. One of my friends gave me Rossmann's information. I contacted them and Kevin told me to bring it over. I was there less than 15 minutes, the tech did some minor work and got my MacBook Air to turn on! Also told me there was no charge! I couldn't believe it after coming out of the Apple Store loosing my mind due to the potential data loss! These Guys at Rossmann are truly honest individuals! I am extremely grateful and fully recommend taking any of your devices for service there. THANK YOU AGAIN! Miguel

Absolute miracle workers. I dropped off an 8tb hard drive that had fallen into a BUCKET OF BLEACH and they did the impossible. Look no further than this place

I like his YouTube channel, sent my iPad in for screen repair, and am very happy with his repair service. My only complaint is the USPS delivery who has started leaving boxes at the curb by my driveway. As an Amazon seller I have shifted to UPS, a little more expensive but better delivery drivers. The Stamps.com rate is better than I could get going direct with UPS, but price vs USPS is lower when shipping East Coast, to East Coast, it is a little more on West Coast. Rossmann is 5 star.

I sent in an external hard drive that bricked on me. Its a drive I plug in once a year, dump phone videos, photos, and then back on the shelf til next year. This year I went to free up some space and found the drive wouldn't respond. It had the first 10 years of my daughter growing up and I was freaking out. I had almost accepted they were gone until a friend at work mentioned RRG. I crossed my fingers and sent in the drive, not expecting good news (or some astronomical fee that would force me to put a price on those memories). Instead I got a call a few days after mailing saying not only could they repair the drive, but for a fraction of the cost I was expecting. 10/10 would recommend to anyone needing any services they provide.

After being a repair person myself, sometimes i have to admit defeat, and when my 2019 MBPro died, knowing who Louis Rossmann, and being an advocate for the right to repair myself, on principal, even if I could just swap a board since my data was backed up, I went to this company. I cannot say I've been happier to use an electronics repair service. My laptop died for really no reason (no drop, no spills, just died after going into sleep) and I sent it off to the repair place, and the laptop came back working. I know they did a component-level repair, something I admit I'm not quite there yet experience wise, and am very impressed with the level of communication, the service, and the repair they did was astounding. Since I felt lazy, also asked if they would install the iFixit battery I had sitting around I hadn't gotten done yet (turns out, I'm also going through cancer treatments while working my normal IT Job @ a major printer company, so very little energy) and the price was more than reasonable to recover what I consider a valuable laptop for me. My battery was installed (Normally a PITA to do) and the laptop was done quickly even though I didn't pay for rush processing. Quicker than I expected. I cannot recommend this place enough. And i'm an IT Pro myself with experience doing electronics and BGA reflows, but I was a bit over my head trying to find what broke and these people managed to do it. And with my data chips soldered in, I know they got the same board working again, and am amazed at their skill as an IT pro company. They don't just swap components, THEY FIX THEM! That is something extremely rare to find, and worse, most of the time it's more expensive. This company is beyond amazing, and I can't think of a better use of my money to support a company that sponsors actually repairing rather than replacing, and does it so well. Thanks Rossmann Repair Group! Well done!

After years of watching Louis' YouTube vids I had to contact them for a damaged USB drive. I know they work on Apple products 99% of the time. This thumb drive had important documents that could not be reproduced, so I sent it in and they quoted me three times under what My big city wanted. Not to negate the time and work that goes into working on something so small. They are absolute professionals and I will be sending more damaged items in the future. From the time sent to return was exactly 15 days. Absolute life savers.

All I can say is.. WOW. I spilled water on my laptop and couldn't find anywhere that would fix it, I kept thinking I would have to pay $1000+ for data recovery (always backup your files, kids) and thankfully I found Rossmann! I mailed it in right away! They do water damage, no problem. Patrick was great and super helpful through the process and made everything smooth sailing. They also fixed my Mac within 48 hours and shipped it right back out to me. It was like all I did was shutdown the computer! Everything is here, everything is till in its place, and I didn't have to buy a new laptop OR pay for data recovery. Thank you SO much, I can't even begin to explain how thankful and over the moon I am right now! USE THEIR SERVICES!

I have a 8+ year old MacBook Air, it completely shut off on me and I was devastated since I have a ton of important business files that weren't backed up. I contacted Apple Tech through chat and we troubleshooted with negative results. The Tech set up an appointment with their Apple Store Genius Bar. I went over to the appointment and the individual at the Genius Bar couldn't help me and basically did everything the previous tech over chat had me do. The Genius Bar tech told me there was nothing that could really be done since its considered a "vintage" device. I could try to have it repaired by them but there is a flat rate and there will be a high chance that the data will be lost. I couldn't take that chance and loose the data. One of my friends gave me Rossmann's information. I contacted them and Kevin told me to bring it over. I was there less than 15 minutes, the tech did some minor work and got my MacBook Air to turn on! Also told me there was no charge! I couldn't believe it after coming out of the Apple Store loosing my mind due to the potential data loss! These Guys at Rossmann are truly honest individuals! I am extremely grateful and fully recommend taking any of your devices for service there. THANK YOU AGAIN!Miguel

Recovered a water damaged hard drive that I feared was a goner. Kevin was very helpful and took the time to answer all my questions. Friendly staff and I definitely recommend. Thanks!

Great customer service, and prices are very fair i had no complaints at all this guys go above and beyond the call of duty, my Samsung phone is working amazing again! Not to mention they recovered all my data before the repair started, I really love the work they do and I shipped the phone from California and the send it back to me super fast, this guys really know what their doing will send more products in the near future for repair.Thanks rossman!

I was getting an unmountable boot volume error that was just unrecoverable from. It's an old computer that had served me well. It had been SO consistent over the years I had gotten lazy with backups and was nowhere near current. I was given a quote after diagnosis for recovery of data place on a new external drive. I told them specifically what folders to aim for and as it turned out the were able to recover the entire root structure in the format I requested so I just need to copy my old document, video, picture and music files onto a new computer I purchased as a replacement once I got the bad news of its passing. What rocks is that I now have my files back. AND a new external hard drive to use as my backup and a reminder to never forget that lesson. (Can you say automatic back ups?) Thanks Kevin and crew. Oh... and they said it was easier than expected and reduced the quote to reflect the time they saved on the easier recovery. Lastly, they were kind, listened, timely for this kind if work which is very time intensive and had a very conscious "no contact" in and out process that is SO appreciated at this time. Thanks again!!!

I never write reviews, but I feel it's especially important because this store and the service they provide are one of the reasons why New York is a great city. Amid attacks on right-to-repair, on top of all the other struggles businesses in our increasingly corporatized city faces this is the kind of place that makes this city unique. I have a new MacBook Pro M1. It took an accidental bath, and Apple quoted me 2-week turnaround for repair at a number within 20% of the purchase price for the repair. I could have bought a max'd out brand new MacBook Air for less money than the amount Apple was charging for the job. It appears as though Apple doesn't repair discreet components - they junk an entire logic board and transfer the SSD over as opposed to truly trying to make a fix. Rossmann Repair Group took the time to diagnose the issue right in front of me before I dropped it off, gave me a quote that was fair and reasonable, repaired it within 48 hours, and when I went to pick it up the total cost was less than the stated quote. The machine was good as new. They knew I was willing to spend up to the quoted amount to get a repair, yet they billed me less. It's so very rare to find specialists with that sort of honesty. They knew I was willing to pay a certain price and they billed me for the true value of services rendered. While I never hope to be a repeat customer, if any future machine faces the same fate I know where I'll be going before I ever get it looked at by Apple. This place is awesome.