Brought my 2017 macbook air in today after Apple's "genius" bar told me last week I needed a new logic board. Someone recommended bringing it here to see if they could repair it. I came in thinking I'd pay $250 for a logic board repair but one of the guys working took it apart, cleaned some dirt out of the keyboard/trackpad and sent me on my way(with no charge!!!) Cant believe im writing this on my mac after I almost bought a whole new machine. Wish I had more cash on hand to leave these guys a bigger tip. Well worth the 1.5 hour drive!!! (also appreciate them taking precautions against covid-everyone was wearing masks)

My Mac Book Air was damaged by a water spill. I turned it on briefly, then it shut down and it would not boot up again. Knowing how damaging a liquid spill can be on a Mac Book, I reluctantly took it to the Apple Store to assess the damage. I was told at the Apple store that it would cost me at least $750.00 to have the hard drive replaced and that would be my only option. I was also encouraged to purchase a new one rather than putting that much money into it. I did not want to spend that kind of money so I went home feeling like all was lost. A local business near my home in West Chester Ohio highly recommended the Rossmann Repair Group in New York City. Reluctantly, I packed it up and sent it to this company after researching it online. I also called and talked to the owner describing the problem. He was very professional and personable. Within two weeks, I received a reply back from the owner through their website letting me know they had completed their assessment. I called again and spoke to the owner because there was no charge on the invoice. The owner said to me, "All we needed to do was an ultra-sonic cleaning, we cleaned a bit of gunk out of it and we don't feel like we should charge you anything". I was absolutely amazed at the integrity of this man and this company. He could have charged me hundreds of dollars for a repair, I would never have known. I HIGHLY recommend this company. It is rare that you find that level of honesty and integrity in a company. My laptop was cleaned and is now working like it were brand new. (see the photo below) All I paid this company was for shipping to return it back to me. Again, I would highly recommend this company. The Apple store will no longer be my first stop for issues concerning any of my Apple products. This guy and his company are the real deal.

I had the pleasure of visiting the Rossmann Repair Group in NYC one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro, a bad hard drive and possible data transfer. Louis Rossmann greeted us immediately and was very friendly and patient. He told us exactly what the problem was and said that the Macbook Pro was beyond repair due to bad GPU connections. In fact he saw this as soon as he turned it on, he could detect very faint lines on the screen which indicated this issue. He was very honest about this, he said that some places would get it to work for a while by heating it up and charging a few hundred dollars, but that the repair would not last long and it would certainly fail again. My friend asked him if he could transfer the data from the Macbook to a Mac Mini so it would work like the Macbook. He said he could and it would take a couple of days. We returned a few days later to pick everything up. The cost was very reasonable and my friends were very satisfied with the service. He gave the bad HD back to us, said it would require sending to a recovery center. Just honest. No ripoffs. In this tech repair industry, dishonesty is very common since tech people know the average person has no clue about any of this technology and there is almost no chance they would know if they are being fooled or how much the repair is really worth. I know this well since I also do computer and electronics repair and support myself and I know how easy it would be to fool customers left and right! I don't do this and I highly appreciate other tech experts who aren't tempted to profit from people's trust and innocence! So in summary, if you don't want to get ripped of and lied to, and are looking for a highly competent reliable technician, make sure you go here with your Mac equipment. If you like, you can stop by an Apple Genius bar first for a good laugh, while they give you the wrong diagnosis, quote you an insanely high repair price, and try to convince you to buy a whole new unit. Finally, if you want to be amazed, look for Louis Rossmann on YouTube and watch some of his videos where he shows exactly how he repairs the "unrepairable" and inspires many others to do their own repairs, start their own repair businesses and with his tireless entrepreneurial positive attitude even motivates disillusioned young students to not give up on school and go to college! (In fact one student said he was about to give up on education but after watching Louis on YouTube he made the decision to enter Med school! Now that's remarkable!) Louis is such a great guy, that in some cases where the issue is very minor, like a bad cable, he even does the repair for no charge! Try to find anybody who is willing to do anything for no charge these days! (The Genius bar would certainly tell you that your unit has been water damaged, when it wasn't, (maybe was in a humid room which would turn the water indicators red!) and quote you $1000 for a repair that would cost them $7 for the cable) Louis Rossmann is a hero, one of those rare individuals who make positive contributions to individuals and society every single day. I am pretty sure that anybody who gives him a bad review probably either is part of Apple, or considers Apple to be some kind of religious deity.

I have a 2017 macbook pro. For those who aren't aware this model had a ton of design flaws. A few months ago Apple replaced my keyboard and battery for free which was great. Then it started crashing unexpectedly. Apple wanted $500 (before tax) to repair the issue. Rossmann quoted me $350 (total), so i went with them. When I came to pick up my laptop the guy at the front handed my computer back, told me there was some debris in one of my usb-c slots, and that the problem was fixed. He also told me they had fixed it FOR FREE, since they didn't need to do any real repairs/labor. That was amazing and I really appreciate the honesty because I'm sure Apple would have charged me $500 for the same fix. And yes my computer seems to be working fine. I only have one constructive criticism: which is the time it took to get my computer back. I brought it in on a Friday night, seeing that they were open on the weekend, i figured I could have my computer back by Monday or Tuesday. The guy at the front informed me that they don't do repairs on weekends, so I'd have it back Wednesday, absolutely latest Thursday. Well, half way through Thursday I hadn't heard back, so i left a comment on the ticket asking for an update - to which they replied they'd have it ready Friday or the following Monday. I had a feeling this meant Monday and that turned out to be the case. Thankfully I didn't absolutely need my Mac those few extra days past the original Wed/Thurs estimate they gave...but I definitely wasn't thrilled about that. So my recommendation for your database/ticketing system: please add a date that specifies the estimated completion date communicated to the customer at drop off. This way your company can be proactive and reach out to customers if repairs will take longer than expected...and ensure everyone is on the same page about the most updated time to complete. But again, thank you for the repair/service, and I look forward to more great videos from Louis on YT :)

I would give this place and service 10 stars if I could. I spilled the smallest amount of water on my 2015 Macbook Air space bar (the size of a quarter). It was in perfect condition before that. The computer bugged out and shut down. I went to the Apple Genius Bar to get it looked at and hopefully fixed. Though friendly, they did nothing to actually help and just told me that I didn't get water on the hard drive, but since it wasn't turning on, I needed to buy a new laptop - never again will I go there. A friend I was complaining to suggested Rossman Group, which I wasn't far from so I thought it was worth a trip - and it certainly was! I regret not getting the service guy's name, but he assessed the issue and told me I only needed to replace the track pad cable ($75 + tax), while teaching me some things about hardware along the way (i.e. rice does nothing for liquid damage, Macbook Air's after 2017 are garbage, the screw driver to open your computer safely is a WHIA Pentable 4, etc). I've never been so thrilled to spend $75 before - vs. the $1,100 Apple tried to get me out of me for a new machine. My computer was saved and works perfectly as it should. Could not be more grateful - a miracle on First Avenue!

Ture Life Savers. TLDR; Don't waste your time with other repair services. Do yourself a favor and just take your machine to Rossmann Repair. You won't regret it. *Full Disclosure* - My repair was completed at the NY store, right before the cut-off for NY repairs (Dec 22). So this review will be for my experience at the old shop. However, Louis recently posted a Youtube video stating that most of the NY team has moved to Texas with him so, rest assured - you will get the same quality service. I've been following Louis and Rossmann Repair on Youtube for probably 3+ years so when my 27" iMac crashed, I knew exactly where to take it. I called Apple support first, just to check to see if they could do anything for me - but as expected - they were useless, and told me it would be better to buy a new machine since my computer was purchased in 2015 and was out of the supported repair window (of course they would). They recommended a few 3rd Party "Apple-Endorsed" repair shops in NYC that MIGHT be able to help me, but since the issue sounded complicated - they gave me a pretty bleak prediction. I preceded to call around to the 3 shops Apple recommended just to be thorough; 1 wouldn't take my machine, another one required a $150 down payment just to drop my machine off, and the other was closed. The one shop that did say they would take my machine was very short over the phone and provided ZERO assurance that they would be to fix the problems after explaining the issues - also note, I am fairly computer/tech literate and explained the issues very thoroughly - and yet, they still provided no indication of being able to help beyond: "Yeah well, bring it in and we'll let you know." That's when I knew: Louis - with his outlook for consumers - and Rossmann repair, was the only route to take. I called Rossmann the second I got off the phone with the other quack repair shops and within 5 Minutes of talking, they were concise, confident, and thorough with the steps and timeline required to fix my machine and retrieve my data; It was a no-brainer. Truly a night-and-day experience. I brought my iMac the next day. One week after I brought my machine, they followed up with a call confirming the issue (per the diagnosis) and asked me how I wanted to proceed - outlining costs, time frames, and our next check-in. A week later they told me they successfully retrieved my data (from the failing HD in my machine) and asked if I wanted to resume with the repair to regain full functionality of my machine or if the data retrieval was enough - BEFORE ANY CHARGES OR ADDITIONAL PROCEDURES; of course, I consented. One week following that, my machine was fully fixed, and an external hard drive containing 15 years worth of data, memories, and work was waiting for me to pick up. And here I am, typing this review on it now - it works flawlessly. No bullshit, no hassle, and EXTREMELY reasonably priced for the amount of work and time spent on my machine. Hopefully, I never have to send another machine to Rossmann repair but, if I need to, you'll be my go-to 100% of the time. Louis, my deepest thank you for all that you do; for your customers, for the community, and in the fight for the right to repair. And to the team at Rossmann, thank you for being patient, thorough, and supportive for when people's lives crash because of the technology we are all now beholden to. And a special thanks to Orhan (the main tech I was in contact with) - you're a lifesaver, thank you. All the best to Rossmann and their move to Austin. Texas, you got yourselves a good one.

If I could give them more than 5 stars, I would. The Apple Genius wanted twice the price and 10 weeks to fix my Macbook Pro. Rossman received it on a Thursday, repaired and shipped it back out next day. I happily paid a nominal expediting fee for a quick turn. It arrived back to me very well packaged, clean as a whistle, and working flawlessly. EXCELLENT!

Polite, frank and to the point. Was hoping that if anyone could fix my Galaxy Book 2, it would be them but due to a lack of parts and right to repair laws there's simply no way and I'm left with an expensive paperweight. They did offer data recovery which is a good option if you absolutely must need your files back.

Simply the email "request a quote" feature was enough for me to come here and make my first ever review. They couldn't even fix my problem due to it being a severe legacy hardware failure, but were quick, upfront and honest about it, even linking me to a work around that will allow me to recover my files and transfer them to a new device or hard drive. There is really something to be said about this quality of service, I would have stuck my logic board back in the oven like an idiot (again) potentially bricking the entire thing forever. Louis, you really know how to run a no nonsense quality business. Thank you From a former Apple fanboy.

Absolute miracle workers. I dropped off an 8tb hard drive that had fallen into a BUCKET OF BLEACH and they did the impossible. Look no further than this place

I used Rossmann Repair Group as a mail-in customer in the past. They are the best of the best. They are honest and incredibly skilled. I had some hard to replace videos on a MacBook that went bad and they got in there and managed to get my data back. Saved me a few weeks of edits and the prices are reasonable - its not the cheapest but its clear that the quality of the work being done. I hope that Rossmann Repair Group can expand into more lines of repair - I'd love for Rossmann Repair Group to end up being the place to bring anything worth saving with an electric cord or a power brick. Rossmann Repair Group also has free sessions where you can bring anything in and they will help you repair, solder, reflow and diagnose anything you can carry in.

GO HERE, no scams & good advice (Spoke with Kevin)! Had an issue with my hard drive, went to a place called Mikes Repair Shop in Chelsea, they were trying to charge me way more. Got a second option at Rossmann, come to find out that the issue was as simple as getting a different cord. Saved me $170 which was what Mikes Repair place was trying to charge + 2-3 day process to get it fixed. Anyways recommend coming to Rossmann 100%!

Recovered a water damaged hard drive that I feared was a goner. Kevin was very helpful and took the time to answer all my questions. Friendly staff and I definitely recommend. Thanks!

When all others failed, Rossmann did not!!! In January of this year a snow storm knocked out the power at my house and a very important external hard drive of mine was affected. My computer could tell that there was a drive connected but would not read it. All it was doing was making a clicking noise. I made an appointment to a chain electronics and appliance store. They took one look at it, plugged it in, and then handed it back to me telling me that there was nothing to be done to fix it. I made another appointment, this time for a local computer repair company. They had my drive for two weeks but with no luck. They then sent the drive off to a higher repair company that they work with. This company attempted to work on my hard drive for about a month. Eventually, after replacing parts and trying all that they could, they returned it to me, stating that it was lost and could not be recovered. I had given up on the drive. This drive contained all of my photography business back to 2016. Haven't lost so much, I was about to shut down my small business. My wife posted a message to some friends asking if anyone could recommend anything for me. Someone suggested Rossmann. I reached out to them and sent my drive in, not expecting anything but more disappointment. The crew of Rossmann were constantly in touch with me letting me know what was going on with my drive. After some time, they called me to tell me that it would be another month or so because they had to fix whatever the prior company had tried to do. My drive was with them for a few months that I had actually forgotten about it. One rough day at work and just getting home, I received a call from a repair company that was in my phone contacts. I figured it was some construction company wanting to offer me some home remodeling deal. When the guy on the other end told me that they had recovered my hard drive it had completely made my day so much better. I had written it off as a complete loss and Rossmann had saved it all. They set up a time with me to get online and remote connect with them to be able to see my drive in their system and review my files. I was very happy with what I was seeing. They mailed my drive back to me and even contacted me shortly after the delivery date to ensure I got the drive and was happy with it. I couldn't be more pleased. All that was lost was not actually gone and what three other tech companies could not do, Rossmann did!

I had all of our pictures backed up twice, except for 2017 and 2018. As I was uploading originals to the cloud, my drive died. And there went 2 years, four daughters' middle school and high school memories, and my heart was broken. Two separate repair shops looked at our drive....one of which likely also damaged it further....to no avail. Rossman was recommended by our local guy after he said it was not something he could do. Steve came through. It took time, and patience, and I fully expected for him to give up, but he didn't. He finally fixed it, did it at a price that was way too reasonable, and I now have our memories back. I would unequivocally recommend Rossman. They were honest, fair, and hardworking to the end.