RAID Data Recovery

We can recover failed RAID arrays; our technicians have all of the necessary tools & training to do the work in-house without outsourcing. Whether it's standard MDADM Linux RAID(common in cheap NAS units), or using proprietary enterprise RAID controllers, our technicians do it all!

What is RAID?

RAID (Redundant Array of Independent Disks) uses multiple disks to allow faster performance, or the ability of some drives to stop working without loss of data.

Common RAID Configurations:

  • RAID 0: Provides high performance with no redundancy. The failure of any single disk leads to complete data loss.
  • RAID 1: Mirrors data across disks, offering redundancy. Recovery typically involves replacing the failed disk and rebuilding the array.
  • RAID 5: Balances performance and redundancy with distributed parity. Recovery can be complex, particularly with multiple disk failures.
  • RAID 6: Similar to RAID 5 but allows for two disk failures with an additional parity block.
  • RAID 10: Combines RAID 0 and RAID 1 benefits, offering both high performance and redundancy.

Why Rossmann Repair Group for RAID Data Recovery?

Our expertise in RAID data recovery comes from years of training & experience combined with access to the best tools in the industry. Here's why Rossmann Repair Group should be your go-to choice:

  • State-of-the-Art Diagnostic Tools: Our cutting-edge diagnostic tools enable us to swiftly assess your RAID array's health, pinpoint failures, and develop a sensible recovery strategy.
  • Certified Data Recovery Experts: Our team comprises certified data recovery engineers with extensive knowledge in handling various RAID configurations and file systems.
  • Tailored Recovery Solutions: We customize our recovery solutions to align with your RAID setup's specific needs, whether the damage is logical, physical, or both.
  • Secure and Confidential: We prioritize data security and confidentiality, adhering to stringent privacy protocols to protect your sensitive information throughout the recovery process.
  • Free estimate: We are confident in our ability to recover your data. Our estimates are performed in-house, on-site, at no charge.

Common RAID Failures and Recovery Scenarios

RAID arrays can fail for many different reasons, from hardware malfunctions to software corruption. Common issues we recover are:

  • Disk Failures: Whether due to mechanical issues or bad sectors, we can rebuild and recover data from failed disks.
  • Controller Failures: We recover data from arrays affected by RAID controller failures or corruption.
  • RAID Rebuild Failures: Failed rebuilds can lead to data loss; our experts can safely recover data without risking additional loss.
  • Accidental Deletion and Formatting: Our team can recover data even if files have been accidentally deleted or the RAID array has been formatted.

What sets us apart:

  • Understanding RAID Configurations

    RAID systems come in different configurations such as RAID 0, RAID 1, RAID 5, RAID 6, and RAID 10, each with its unique structure and failure points. We've encountered all of these RAID setups and understand the nuances of each. This familiarity allows them to quickly diagnose issues and implement effective recovery strategies.

  • In-depth Analysis and Diagnosis

    With years of hands-on experience, our technicians can accurately diagnose the root cause of a RAID failure, whether it's due to mechanical failure, logical corruption, or a combination of both. This contrasts with less experienced technicians who might misdiagnose the problem, leading to ineffective recovery attempts.

  • Handling Complex Failures

    As often seen on forum discussions, RAID failures can involve multiple disk failures or corruption during rebuilds. Our technicians know how to navigate these challenges, employing advanced techniques to recover data even when it seems like it's impossible.

Advanced Technology: AceLAB PC3000

  • State-of-the-Art Tools

    The AceLAB PC3000 is a cutting-edge toolset designed for data recovery professionals. It allows our technicians to interact directly with the firmware of hard drives, bypassing damaged areas and accessing data that would be otherwise unreachable with standard tools. Our technicians have read the book back and forth (literally) on these tools, including flying to Czech Republic regularly for intense training sessions with the experts at AceLAB.

  • Precision and Control

    The PC3000 provides unparalleled control over the recovery process, enabling precise adjustments to handle drives with delicate conditions. This precision is important to avoid further data loss, which can occur if recovery attempts are made with tools that are not up to the job.

  • Comprehensive Recovery Capabilities

    With the PC3000, our technicians can perform operations such as head swaps and platter extraction in a controlled environment, significantly increasing the chances of successful recovery from physically damaged drives.

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RAID Models & Devices We Can Recover

Below is a partial list to give you an idea of the RAID systems we can recover:

NAS Devices

Commonly used by small to medium-sized businesses and home users for centralized storage and file sharing.

  • Synology
    • DS Series (e.g., DS220+, DS920+)
    • RS Series (e.g., RS820+, RS1221+)
    • DX Series (e.g., DX517)
  • QNAP
    • TS Series (e.g., TS-451+, TS-873A)
    • TVS Series (e.g., TVS-672XT, TVS-872XT)
    • UX Series (e.g., UX-800P)
  • Western Digital (WD)
    • My Cloud Series (e.g., My Cloud EX2 Ultra, My Cloud PR4100)
    • WD Red Drives (commonly used in NAS)
  • Netgear
    • ReadyNAS Series (e.g., RN424, RN628X)
  • Buffalo
    • TeraStation Series (e.g., TS3210DN, TS5410DN)

Servers and Enterprise Storage

Typically used by larger businesses and enterprises for critical data applications.

  • Dell EMC
    • PowerEdge Series (e.g., R740, T640)
    • PowerVault Series (e.g., ME4024)
  • Hewlett Packard Enterprise (HPE)
    • ProLiant Series (e.g., DL380, ML350)
    • MSA Storage (e.g., MSA 2050)
  • IBM (Lenovo)
    • System x Series (e.g., x3650 M5)
    • ThinkSystem Series (e.g., SR650)
  • NetApp
    • FAS Series (e.g., FAS2750)
    • AFF Series (e.g., AFF A220)
  • Oracle
    • Sun Storage Series (e.g., Sun ZFS Storage 7420)

Desktop & Workstation RAID

High-end desktop systems with RAID capabilities are often used by professionals who need data redundancy and high-speed performance.

  • Apple
    • Mac Pro (e.g., 2019 Mac Pro with Promise Pegasus RAID)
  • HP
    • Z Workstations (e.g., Z8 G4 Workstation)
  • Dell
    • XPS Desktop Series (e.g., XPS 8940 with RAID option)
    • Precision Workstations (e.g., Precision 5820)
  • Lenovo
    • ThinkStation Series (e.g., P920)

RAID Controllers and Cards

RAID configurations often depend on specific controllers, which can be internal or external.

  • Adaptec
    • Series 8 (e.g., 8805, 8885)
  • LSI Logic (Broadcom)
    • MegaRAID Series (e.g., 9361-8i, 9460-16i)
  • Intel
    • RAID Controllers (e.g., RS2BL080, RMS3CC080)
  • Promise Technology
    • FastTrak Series (e.g., TX4650)

Common RAID Configurations

Understanding your RAID configuration type is crucial for effective data recovery:

  • RAID 0: Striped disks, no redundancy, high performance.
  • RAID 1: Mirrored disks, redundancy.
  • RAID 5: Striped with parity, balance of performance and redundancy.
  • RAID 6: Similar to RAID 5 but with extra parity for added redundancy.
  • RAID 10 (1+0): Striped and mirrored, high performance and redundancy.

When seeking RAID data recovery, note your device's model number, series name, or family. This information, typically found on the device label, user manual, or system settings, helps identify the specific RAID setup for troubleshooting.

Watch a Real Data Recovery Service below!

Other devices we recover:

Laptop Hard Drives
Liquid damaged iPhones
Physically damaged USB flash drives
SD & microSD cards
WD MyPassport
Desktop Hard Drives
External Hard Drives
USB Hard Drives
RAID configurations
SATA, IDE, SCSI, SAS, SSD Hard Drives

Our Rates?

Giving a price without seeing the RAID array, assessing its condition is impossible. Everyone feels better having some basic idea of what things may cost, so for a basic idea, see below. Do realize the + means price can go up! Please do note that drives that have been opened before are rarely if ever recoverable by us: mention this prior to sending it in as we rarely work on pre-worked on drives.
hard drives

Hard Drives

$100 for basic data retrieval, $250-$650 for firmware repair, $900-$2000 for heads swap.
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SD cards and micro sd cards

SDcards/microSD cards

$200 for basic data recovery, $900 for breakout board data recovery
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cellphone data recovery

CellPhones

$300-$650 for drop or liquid damage, $1200+ for difficult cases(board swap). $400+ for any damage inflicted by inept repair technicians(long screw) that is above and beyond terrible.
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ssd card data recovery

SSDs

$300-$2000 depending on extent of damage
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Love From Our Customers

Hear from our satisfied customers who trust us for their data recovery needs in Austin. We didn't become the top rated repair shop on Google maps by accident - this was a 15 year effort of providing best-in-class service, with no gimmicks. 

5 star ratingFor the sake of objectivity, my rating ONLY reflects the quality of the work as requested, however, be warned that the customer experience is a different story.I brought in an iPhone Pro Max that wouldn't power on. A common problem with a simple enough fix. This phone has sentimental value to me due to it being one of the first produced. It was a test unit used by Tim Cook himself and still carried his personal collection of over 250GB of traumatizingly nasty adult videos.The Apple Repair center REFUSED to even attempt a repair and offered only a replacement after much debating. OUT OF THE QUESTION, for obvious reasons. I'm well aware of the quality of Apple's products and know for a fact that dropping it into an industrial shredder is not enough to cause irreparable damage, as they claimed.Ordinarily, I would never bring an Apple product anywhere but an authorized repair center. I am strongly opposed to allowing untrained personnel to risk their lives fumbling around with the internals of such a device, and aside from that, they're unlikely to even be capable of comprehending the intricacies of the design. Without highly specialized tools and training, these amateurs pose a significant danger to not only themselves, but those around them, and to some extent, society as a whole. But I had to make a rare exception.Rossman repair group came recommended by some of the less scrupulous Apple fans I know, so that's where I went.Upon entry, as any discerning iPhone owner would, I looked around for the tell-tale signs of forced labor, underage workers, and a volatile undercurrent of resentment among the employees. Those are the marks of a shop owner that truly understands Apple's methods. Disappointingly, I found none.When they finally noticed my arrival, the desk worker pointed to my companions and said "we don't serve their kind here!" When I requested clarification, he replied "You can come in, but your droids will have to wait outside." I found this odd and somewhat discriminatory, and still to this day don't know how he was able to tell they were Android users. While I try to be tolerant and open minded, they are indeed lesser forms of life so I complied and sent them outside.I described my predicament and deposited the fragments of my phone on the desk. He took it to the back where his co-workers gathered and seemed to discuss it at length.I was elated when one of the staff informed me that they could fix it. I thanked Saint Eugene, patron Saint of tradesmanship and customer satisfaction for guiding me here.I watched as they initiated some sort of summoning ritual. They placed the remains of the phone in the center of a circle. Around the perimeter, a camera, a microphone, a Tesla Enthusiast newsletter, and one gallon of Amtech flux were placed, while members of the staff chanted incantations that seemed to imply that a certain person's manhood or lack thereof was dependent on their ability to complete the repair.It was then he appeared, as if he had been present the whole time. Lewis Rosmann himself approached my phone. Lifting the bottle of flux, he began pouring it on the fragmented components. Only the whites of his eyes were visible as they rolled back in his head. He began speaking in tongues as the flux continued to pour from the bottle, now running off the edge of the table.The smell of brimstone overwhelmed me as heat seemingly fueled by Hell fire issued forth from the nozzle of his Atten hot air rework station in his other hand. The flux had by then covered the entire shop floor as an impossible amount still poured from the container. The Mark of the Beast(SAMSUNG) appeared on his forehead. As he began cursing the name of Paul Daniels, the solder started to reflow and the pieces of the phone drew back together and became one.The shop turned silent, we were at that point ankle deep in flux. For a single instant, I saw a black cat, seemingly above it all, observing, as if he alone made the rules that dictate causality, the beginning and the end. Then..."Fan Spin!" There was a blinding flash as the phone's backlight suddenly illuminated. The cat was gone, flux was everywhere.As I regained my wits I asked him to repeat himself."Fan spin," Rosman said as he returned the iPhone, "that's all that matters."I examined the phone, and the fan was indeed spinning, very impressive considering that iPhones don't have fans.I confirmed the device was fully functional and that no data was lost, and asked how much I owed."$138 and your first born," he replied, which I gladly agreed to, because if you've ever gotten a quote from Apple you'd know that's quite a bargain!So, despite using unofficial, even unothodox tools and techniques, they were able to help me out, and perhaps they can help you too.
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Andrew C. Avatar
Andrew C.
2/15/2022
5 star ratingI had an iPhone 8 that was totally dead, wouldn't recognize being plugged into a computer or power outlet. The biggest problem was that it hadn't been backed up in a long time and there 5000+ photos and videos of our kids were potentially lost.

I sent it in to RRG and got a call from Kevin (who was the tech who was actually going to be handling my repair). He was great, forthcoming with the plan, and very polite.

Bottom line? Got my phone back with all the data still intact (apps, contacts, photos, videos, settings) working 100%, AND got a flash drive with the photos and videos on it.

Thanks guys!
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Chris S. Avatar
Chris S.
10/14/2019
Love it .... they are so nice always helpful... i was struggling looking for some hard drive repair...finally found them thank god ..thank you guys for everything
Fabiola Paredes Avatar
Fabiola Paredes
12/17/2021
I teach at a gifted school and am dependent on a sturdy 7-year-old MacBook Pro purchased with a parents association grant. I use it for lecture, lessons, student presentations and all of my grading and internet at school. I had dropped the computer and it would not charge afterward. I called apple and they abandoned me. Their authorized repair people referred me to Louis before they abandoned me too. I showed up late on a Tuesday at his store frantic and worn out because this is my busiest time of the academic year. Frightened I would have to leave the computer there, Louis overheard me explaining I didn’t want the hard drive accidentally wiped and proceeded to start to analyze the problem. Then he gingerly opened up my tired computer and hooked power up from the inside, determined it was fixable and had some jolly guy in the back room hammer out the case for me while I waited. Then he put it all back together better than Humpty Dumpty and sent me on my way. I kept asking to pay him and he kept saying I could leave a tip if I wanted. I left a modest tip and thanked him and his really nice staff a few more times. I have never met anyone like this man. Yes Louis Rossmann is a true genius, unlike the misnomer coveted by apple technicians who are demeaning and often ineffective. Louis is talented, patient, and kind. And he’s a good teacher too. He treated my computer like it was a person and he treated me with dignity for wanting to rescue it. I hope he does well in his business. He seems happy but it bothers me that he says people are not quick to thank him. I wish more people knew the joys of being in the presence of his greatness and leaving so relieved you have your computer back that the rainstorm outside that night doesn’t annoy you. Thank you Louis, and I wish you deep happiness in your life. Keep up the greatness. If you ever need anything let me know.
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Maria Nedwidek Avatar
Maria Nedwidek
5/21/2019
What can I say? These guys are the best at what they do. I brought in a 2019 Macbook Pro that suffered from an entire beer bottle spill. At the end of all the repairs, a month later of getting it back, it kept panicking and shutting off with high cpu usage tasks. They then refunded me the repair costs since it was not able to be saved. I ended up also selling it to them for parts and now happy with my Lenovo. My two friends who I also referred are super happy with their services as well. They are also just finished a hard drive recovery and transferred the data to a new hard drive for me. Top notch service and fairness. I HIGHLY RECOMMEND THEM.
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Shabad Sarpal Avatar
Shabad Sarpal
12/17/2020
I ordered smd parts on last Friday and the parts arrived on the following Tuesday in West Austin. Louis Rossmann and his crew provide great service and fast shipping. I highly recommend using this company for Apple repairs and for needed parts if doing the repairs yourself.
Sonya Avatar
Sonya
12/21/2019
5 star ratingROSSMANN GROUP SAVED MY 2010 MACBOOK PRO! My 2010 MacBook Pro was on it's last leg. It had gotten to a point where it would shut down & restart 3 times within 10 mins of use. I had replaced the memory & upgraded my hard drive, neither of which fixed the incessant kernel panics (shutdown-restarts). In my desperation to save my really old computer, I searched the internet for weeks & eventually found Rossmann on YouTube. I watched a lot of their videos & decided to ship my computer to them in hopes that they could fix it by replacing the crap capacitor*. I shipped my MacBook out to Rossmann on a Monday & it arrived in their NYC shop two days later. Rossmann immediately fixed it upon arrival (same day!) & invoiced me. I didn't check my email until Thursday, which is when I paid their invoice & they shipped the computer back out to me. I received my MacBook that following Monday, but had I checked my email on Wednesday, I would have received it on Saturday, just 5 days after shipping it out for repair. The turnaround was incredibly fast & my computer has been running like new with daily use since I got it back a few weeks ago. I'm so thankful I found Rossmann Group's informative YouTube videos about MacBook Pro's kernel panics. The repair was less than 1/10 what a new MacBook Pro would have cost, literally saving me well over $2,000. I'll never take my MacBook to Apple or another shop for repair again, local or not. We are forever Rossmann customers! *NOTE: Even though it's a very affordable & quick repair, the MacBook capacitor issue isn't well-known or something that Apple advertises. Our local computer repair shops weren't even aware of it! I was basically told by 2 local shops that my MacBook wasn't repairable & I needed to get a new computer. Meanwhile, Rossmann fixed it in a matter of minutes! If you're up in the air on whether or not shipping your computer is worth it, I'm here to tell you that it is 100% worth shipping to Rossmann. They're honest (sometimes brutally so) & reliable. If your computer can't be fixed, they'll simply tell you so & you can pay the cost of shipping to have it shipped back to you.
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Kristi R. Avatar
Kristi R.
2/19/2021
I would give this place and service 10 stars if I could. I spilled the smallest amount of water on my 2015 Macbook Air space bar (the size of a quarter). It was in perfect condition before that. The computer bugged out and shut down. I went to the Apple Genius Bar to get it looked at and hopefully fixed. Though friendly, they did nothing to actually help and just told me that I didn't get water on the hard drive, but since it wasn't turning on, I needed to buy a new laptop - never again will I go there. A friend I was complaining to suggested Rossman Group, which I wasn't far from so I thought it was worth a trip - and it certainly was! I regret not getting the service guy's name, but he assessed the issue and told me I only needed to replace the track pad cable ($75 + tax), while teaching me some things about hardware along the way (i.e. rice does nothing for liquid damage, Macbook Air's after 2017 are garbage, the screw driver to open your computer safely is a WHIA Pentable 4, etc). I've never been so thrilled to spend $75 before - vs. the $1,100 Apple tried to get me out of me for a new machine. My computer was saved and works perfectly as it should. Could not be more grateful - a miracle on First Avenue!
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Lauren Nobile Avatar
Lauren Nobile
10/21/2019
5 star ratingWow, let me say, I am so glad Geek Squad led me to Rossmann Repair Group. Went to Apple initially who told me it would be $500 to repair my mac, that I would most likely lose all my data and they also would not tell me what was wrong (I get it, there are legal reasons, whatever). I sent it here, they gave me a free estimate and actually told me what was wrong, (transparency for the win!), AND WAY cheaper by the way!! Low and behold, I received my mac within two days of it being repaired and I did not lose ANY DATA!! It is as good as new! I am absolutely so happy with this service and I definitely will be recommending this to others. Job well done, thank you!
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Hope M. Avatar
Hope M.
10/08/2021
Replaced the battery on my macbook pro. Quoted me the price on friday, done by monday, picked it up tuesday, 90 day guarantee. So much less hassel than genius bar.
Max Avatar
Max
1/21/2019
5 star ratingI have a 2016 15" MacBook Pro with touch bar, which crashed randomly and wouldn't restart. I tried a bunch of things over next couple of days but no dice. Figured it was dead.Took it to Apple Store (W 14th St). Their Genius took it apart in a back room and told me the logic board is dead and quoted $678 to fix it, with loss of all data.I went to Rossmann nearby to ask about data recovery (having researched various options and finding lots of recommendations for this place). The guy at the front desk took it apart in front of me and found the issue in 10 seconds. A small screw had become dislodged and was wedged between two components on the board. Worked fine after removing that.No cost (I gave the guy a tip).Amazing.Added bonus: my faith in humanity is renewed. (My faith in Apple is much reduced)Can't recommend this place enough.
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Daniel P. Avatar
Daniel P.
4/04/2022
My client went to a Genius bar and was told he needed a new logic board and it was going to be about 800 dollars. I sent it to Rossmann and they got it fixed for almost a quarter of the Genius Bar price and on top of that my client's data was saved as they were able to repair the board. They did a fantastic job.
Jeffrey Wheeler Avatar
Jeffrey Wheeler
1/21/2018
5 star ratingI dropped my MacBook laptop and was unable to get it to turn it back on. After chatting with apple repair service I was told it was likely an internal hard drive issue and it likely would be a pricey fix. I decided to bring it in to Rossmann to be looked at and they found & fixed the issue within literally 30 seconds. The service and the price here is unbeatable. 10000/10 recommend these guys and will use them for any repair needed in the future.
Danielle D. Avatar
Danielle D.
12/06/2020
5 star ratingQuick fix for the hard drive stops working hardware failure on the MacBook Pro. Quick tip, it's not the drive itself but a problem on the mother board.
Danyel Lawson Avatar
Danyel Lawson
12/17/2021
5 star ratingGreat customer service, and prices are very fair i had no complaints at all this guys go above and beyond the call of duty, my Samsung phone is working amazing again! Not to mention they recovered all my data before the repair started, I really love the work they do and I shipped the phone from California and the send it back to me super fast, this guys really know what their doing will send more products in the near future for repair.Thanks rossman!
Luis G. Avatar
Luis G.
10/13/2020

Our Recent Work

Our highly trained technicians have worked on some of the most complex cases with great success. If your hard drive or SDcard is no longer responsive, we’ll get your information back!
failed usb drive during data recovery service
Have a failed external USB drive? We can by-pass the USB on your drive and go straight for your data!
unstick heads - data recovery austin
Stuck heads? No problem! We have the tools and the clean room to un-stick your heads..
on site hard drive data recovery service
We can do clean room data recovery on premises when necessary.
inspecting 6 head stack donor drive
Inspecting a 6 head stack from a donor drive before it goes into the patient.

Bottom Line:

At Rossmann Repair Group, we don’t just recover data; we restore your peace of mind. Contact us today for your hard drive data recovery needs in Austin and experience service that sets the industry standard.

Top Reasons To Have Your Repairs Done By Us

All data recovery done on-site.

Our pricing is fair.

High success rate.

You can meet & speak with the recovery specialist working on your case directly.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

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We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
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