Authorize.net is a pain in the ass.

Press 1 to repeat this automated, useless advice
Press 2 to return to the main menu
Press 3 to switch to a merchant services provider that answers the phone and helps you with your issues in a timely manner.
Press 4 to deal with an account login ID page that says you have misspelled your own name
Press 5 to deal with live chat that cannot help you without your login ID