Frequently asked Questions

There are two ways for us to service your device:

Mail it to our store.

To use our mail-in repair service, complete the form on our mail in page and follow the provided shipping instructions to send your device to our store. We'll diagnose and repair your device before returning it to you.

If you’d prefer to receive a free estimate before authorizing repairs, please indicate "Estimate Only" in the description field of your submission form. We respect your decision-making process and will not perform any service without your approval unless you specifically request immediate service in your instructions.

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We are open from 11am – 7pm Monday to Friday. We do not have appointments, so you can just walk in anytime we are open so we can take a look at your device.

NOTHING. We offer free diagnostics.

This depends on your issue. We can usually give you an estimate while you wait, unless you have liquid damage, in which case you would have to leave it for an estimate.

I go over the reality of that in this video below this section. You will see what happens when liquid “dries out” inside a laptop motherboard, what it looks like, and how we deal with it. I will leave you to come to your own conclusion!

https://www.youtube.com/watch?v=mS1Vyv5HUcI

Yes and no. For data recovery we can help with any platform.

While we can work on PC laptops, we are limited in the services we offer. It’s nothing elitist; we wrote this entire site on a Thinkpad T520! It is feasible to stock most Apple laptop parts that we need, but not feasible to stock every single PC part there is, there are too many models. Considering the time constraints of our customers and the lack of ability to stock every PC laptop part there is, we’re just not best suited to servicing most PC laptops. If we feel we’re not the best fit for your issue, we will refer you to someone who is.

Absolutely not. Being Apple certified would tie my hands to the point where even replacing a fuse would get me in trouble. I go over that in a tongue in cheek fashion in this video in response to the idea that unauthorized repair technicians are “idiots.” Being Apple authorized would tie my hands to the point where I have to charge you $750-$1250 to replace your motherboard because of that one component!

No. To be an Apple certified warranty repair center, to the point that repairs are 100% of repairs are covered under an Apple warranty, the service center must buy their parts from Apple. This gives Apple bargaining power in setting prices of parts, which results in unnecessarily expensive repairs. In order to make a profit, a repair shop must then set a very high price for any given service. 

Apple does not manufacture any of these parts they resell to the repair shops. Apple sells the part to a service center for 3-6 times its actual cost, which is the reason Apple Authorized service centers are so expensive. Apple knows that customers prefer shops that are Apple authorized service centers, and it has little to do with getting you better service or a better repair.

No. Are you curious as to what “Apple Authorized” means? One might assume this makes it a better part, but they’re the same parts we purchase. As one can see from forums such as Macrumors, Apple has no real high tech process to weed out displays with issues such as dead pixels, as a lot of people receive displays with them. Look up the issues with the LG display on 15″ Retinas.

The Rossmann difference is that we test parts the old fashioned way, by plugging them in before using them. 

Anyone who isn’t a fully Apple authorized warranty repair facility is technically voiding your warranty. However, in reality, if Apple can’t tell the machine’s been opened or repaired, there’s no problem.

If you have liquid damaged your laptop and are having us repair your logic board, you will likely be laughed at by the Genius Bar if you ever return for a warranty issue. The methods we use to repair corroded circuit boards are highly reliable and effective, but leave a mark, similar to installation of a pacemaker. It will be obvious we were there.

You might notice that repairs for newer MacBook models tend to be pricier than older ones. 

As Apple releases newer devices, they've made it increasingly difficult for smaller, independent repair shops like ours to get the parts we need.

Apple has also started using "serialized" parts (especially screens), which means each part is digitally matched to a specific device. This makes sourcing quality replacement parts much more challenging and expensive for us.

Because of these factors, our repair prices for newer MacBooks might sometimes be close to what Apple charges directly. We always aim to give you the best value, but we'd recommend getting quotes from both us and Apple so you can make the best decision for your situation and budget.

We're always transparent about our pricing and happy to explain any costs before we start work on your device.