Our policy on breaking the phone a 2nd time.

Outside the 1% of the cases where there is some legitimate nonsense involved, we're not replacing a screen again for free if you crack it. Explanation below.

Anyone who has been in this business for long enough has heard the plight of the person whose phone cracked again "out of nowhere".... honestly, if someone tells me the truth, we give a discount. Depending on how we feel that day, the part cost, and how many jobs are in the queue, it might even be a generous one. But, if you tell me I made your phone crack again... it's going to cost retail. Might even be out of stock of the part we need to fix it again that day.

Seriously, don't insult the intelligence of the person at the counter by telling them we gave it back to you cracked. Thank you.