Our Blog

Louis Rossmann’s rants, tips, and ideas on the laptop repair industry.
Free diagnosis vs. written estimate - there is a difference.

We've offered a free diagnosis as long as we've been in business. This worked well. People wouldn't feel awry about leaving a machine, which increased our business, and I got to keep a clean conscience from not taking money unless we had actually repaired something. Time went by, we became more well known, and people […]

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Have your data - no, I insist! How proper intake procedures keep those years on your life.

One of the most important things about running a repair shop of any kind is the input system. How you handle devices that come in can directly effect your stress level later in the process. The longer a device sits in your shop, the more important an accurate intake system is, because the longer a […]

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link-sys, slandered by the New York Post!

http://www.nypost.com/p/news/local/in_of_the_storm_cZbXPXlc5VWo52sI2aDmRN My thoughts can be found in a comment in the article. They make it sound like the guy willingly works on stolen phones. They don't mention in the article they never told him the phones were stolen, or led on that they were hot in any way. I know Kumar from link-sys. He's a […]

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Continuation - oversaturation, service attitudes, and more.

I am continuing on the prior blog on how over-saturation of the market has effected expectations. As stated 2 entries ago, there was once a time where people literally begged for their machines to be worked on. People were incredibly nice for no reason. Today reminds me of how much has changed in the portable […]

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iPhone 4 Screen Repair in New York

We provide iPhone 4S LCD Screen Repair & iPhone 4 LCD Screen Repair for $90 + tax. A few things that set us apart are as follows. We go through painstaking effort to retain your proximity sensor. We use assemblies with the original Sharp & LG LCD. Thicker LCDs require thinner adhesive be used between […]

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Oversaturation, service attitudes, yelp reviews, the home based business, and more.

Please pay attention to the disclaimer below. I do not want people reading this entry, or any other, if they are skimming through to try to get an idea of what I'm trying to say. If you're doing that, you're missing the point. I remember three and a half years ago when you had to […]

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Groupon & Livingsocial - the art of milking small businesses.

Computer repair farmers; milking the money from local businesses eager to succeed. Many small businesses receive calls from these companies asking if they want to participate in their coupons. These two sites have a mass readership that will jump on many of the coupons merchants offer, which is great for them, right? They get exposure, […]

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While you wait for your repair, hadouken!

Last year, the PlayStation was stolen by a customer from the lobby of our old shop. We've obtained another one, and are keeping better tabs on it! Not a PS3, not an XBOX 360, a PS2 - a 12 year old game console. Yeah, what kind of crackhead steals that? Ah well. No waiting on […]

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The free diagnostic - a crutch for the weak, or protective armor for the business savvy shop?

This blog entry will deal with diagnosis fees, the reasons behind them, and our internal policies. I have always fought in favor of the free diagnostic. What diagnosis fees usually cover. I believe in free diagnostics. I believe diagnosis fees cover these two expenses which should have already been handled by a repair shop BEFORE […]

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