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About a week and a half ago a customer walks in with a broken laptop. Right after she gets the price of the service, she asks to come in and sit down next to me while I work. Starts talking in a breathy voice. I forget if the charge was $150 or $170. Let' say […]

A kind young woman walked in with a dead laptop. It won't turn on. In the end, it has a problem we're all too familiar with – nothing but a bad keyboard. She tells me Apple told her around $800 – mistake #1. She also makes mention that her parents are going to pay for […]

Press 1 to repeat this automated, useless advice Press 2 to return to the main menu Press 3 to switch to a merchant services provider that answers the phone and helps you with your issues in a timely manner. Press 4 to deal with an account login ID page that says you have misspelled your […]

Here we are replacing the keyboard on an A1278 Unibody Macbook Pro. This video has no pausing, speedups, or special effects. You can watch the process we use to repair the liquid damaged laptop in real time, and even follow along on your own computer. We clean the liquid damage off the board, clean the […]

Reviews are an important part of this business. Starting out especially. People may trust a store with a low review track record, but someone in his apartment with 2 good, and 2 bad reviews – his business is done for. So, what do we do to get good reviews? There are several methods people use. […]

http://www.reuters.com/article/2013/05/08/us-usa-sanfrancisco-cellphones-idUSBRE9470I720130508?feedType=RSS&feedName=technologyNews&ca=moto Does this really matter? No. Scientific research has barely given any credence to the idea that cellphone radiation harms your health. There is a lot of debate around whether cellphone radiation harms  you, but no well recognized & accepted conclusion. Do you know where there is no debate? Cigarettes. A large majority of Americans […]

My friend was ranting after several hours of trouble, and this hit home. It reminded me of the time I tried to grab a song file off of an iPod to put it on the desktop of a computer 5 years ago. I thought it would be easy since Apple products are made to be […]

Lying is typically considered wrong. However, it is often considered necessary to avoid unwanted conflict & to pacify customers. Where does this come from? In short - customers are often willing to pay for a positive outcome. You fixed my car, thank you so much! Here's $350. No problem. You got my data back - […]

820-2850 motherboards are dropping dead at a faster rate everyday. The biggest problem facing this board is improper fan control. Regardless of how hot the CPU or GPU become, the fans run at a lethargic 1000 rpm or lower for up to ten minutes at a time, boiling the board. If you have a 2010 […]