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Louis Rossmann’s rants, tips, and ideas on the laptop repair industry.
How to craft a warranty policy that suits your business.

Let's look at why having a clear warranty policy is important. Click here for a review of a good local business. Prior to reading this, to put it in proper context, I would suggest you check out this article on how Apple has admitted manufacturing faulty power buttons on the IPhone 5, in addition to […]

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Macbook glass - why you shouldn't buy off eBay & Amazon.

Price isn't everything. I've always been outspoken against price shopping for parts to repair laptops. You want to arrange by lowest price – you'll get precisely what you bargain for, and eBay & Amazon are two of the worst cespools when it comes to purchasing repair parts. Good Macbook glass aint cheap! Today I'd like […]

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The "original screen" myth - what you didn't know about the screen you were told was original.

We get asked about whether we use original screens to fix iPhones on a regular basis. We're compared to cheaper places that say they use original parts all the time. I want to clarify for a moment what "original parts" can be, and why the two words "original part" are not enough to make an […]

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What's in a warranty? And what should you expect when you service an old computer?

I've put a fair amount of brain-time into replying to this thread on macrumors. I feel like it's worth tossing on the site. Several arguments are going on here, from whether it is ethical to have a short warranty timeframe, whether you should expect an older Apple device to fail post repair. The thread is […]

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Our policy on breaking the phone a 2nd time.

Outside the 1% of the cases where there is some legitimate nonsense involved, we're not replacing a screen again for free if you crack it. Explanation below.     Anyone who has been in this business for long enough has heard the plight of the person whose phone cracked again "out of nowhere".... honestly, if […]

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The myth of finding time - you MAKE time for your small business.
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Scared of insurance? Never!

I posted this to eTech Parts' facebook page a while back. Editing it slightly for the blog. People think that insurance is competition for independent repair shops. Some customers will discuss how they can just use insurance, but more often, lately, I speak to mobile phone repair shops that actually feel threatened by insurance. Your […]

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Apple raiding small shops that do repairs. Attention: WE HAVE THE RIGHT TO REPAIR YOUR GARBAGE.

I would highly suggest anyone reading this seriously consider writing their local politican to tell them how fucked up it is that Apple is using federal law enforcement as their personal mafia. If you've ever dropped a phone and had it fixed for $120 less than Apple's quote while keeping your data, this is an […]

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How to deal with business during the slow season - for new repair shop owners.

Sometimes I go out and read questions that other people are asking about our business online. Sometimes, I'll even answer them. I felt this deserved its own blog entry. The question was posted on the  facebook page of another company by a small repair business owner - what to do during the slow season? Here […]

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