Our Professional Data Recovery Services

My Mac Book Air was damaged by a water spill. I turned it on briefly, then it shut down and it would not boot up again. Knowing how damaging a liquid spill can be on a Mac Book, I reluctantly took it to the Apple Store to assess the damage. I was told at the Apple store that it would cost me at least $750.00 to have the hard drive replaced and that would be my only option. I was also encouraged to purchase a new one rather than putting that much money into it. I did not want to spend that kind of money so I went home feeling like all was lost. A local business near my home in West Chester Ohio highly recommended the Rossmann Repair Group in New York City. Reluctantly, I packed it up and sent it to this company after researching it online. I also called and talked to the owner describing the problem. He was very professional and personable. Within two weeks, I received a reply back from the owner through their website letting me know they had completed their assessment. I called again and spoke to the owner because there was no charge on the invoice. The owner said to me, "All we needed to do was an ultra-sonic cleaning, we cleaned a bit of gunk out of it and we don't feel like we should charge you anything". I was absolutely amazed at the integrity of this man and this company. He could have charged me hundreds of dollars for a repair, I would never have known. I HIGHLY recommend this company. It is rare that you find that level of honesty and integrity in a company. My laptop was cleaned and is now working like it were brand new. (see the photo below) All I paid this company was for shipping to return it back to me. Again, I would highly recommend this company. The Apple store will no longer be my first stop for issues concerning any of my Apple products. This guy and his company are the real deal.

Brought my 2017 macbook air in today after Apple's "genius" bar told me last week I needed a new logic board. Someone recommended bringing it here to see if they could repair it. I came in thinking I'd pay $250 for a logic board repair but one of the guys working took it apart, cleaned some dirt out of the keyboard/trackpad and sent me on my way(with no charge!!!) Cant believe im writing this on my mac after I almost bought a whole new machine. Wish I had more cash on hand to leave these guys a bigger tip. Well worth the 1.5 hour drive!!! (also appreciate them taking precautions against covid-everyone was wearing masks)

If I could give them more than 5 stars, I would. The Apple Genius wanted twice the price and 10 weeks to fix my Macbook Pro. Rossman received it on a Thursday, repaired and shipped it back out next day. I happily paid a nominal expediting fee for a quick turn. It arrived back to me very well packaged, clean as a whistle, and working flawlessly. EXCELLENT!

These guys are great! I often refer clients to them for days recovery that requires real skill.

My (2018) Macbook pro's touchbar was not working, it would show the display but couldn't register touches. I initially contacted Apple and they quoted me $700 for the repair. I brought it to Rossmann on a Saturday and the guy at the front desk opened it up and tried cleaning the touchbar cable for me and said if that fixed the problem, it would be free. It did not fix the problem and they gave me a quote of $300 and said it would take until around Wednesday. I had to leave town on Tuesday and they said they would be able to ship it to me once it was repaired. On Tuesday morning, I got an email saying the repair was complete and I was able to pick it up before I left. It has been around 3 weeks since and I've had no problems with the touchbar. Highly recommend! They saved me $400 and the employees were super friendly

Very friendly, thorough, easy to get in touch with, and respond quickly in addition to fantastic work. I ended up spilling some water on my Macbook Pro that wasn't even a year old at the worst time possible (when I needed my laptop and the things on it most). I went to Apple and they quoted me $1400 and an additional 500$ for data recovery regardless of whether or not it was needed. Naturally, my things don't even get damaged in the same way other laptops do and my logic board was done for. Louis took a quick look at it the day I brought it in and said that the hard drive doesn't seem to be affected (something apple wanted to charge me $500 for). They kept in contact with me every step of the way. They got me a great price to replace the board and trackpad for half of what Apple wanted. Thank you, Louis and Steve. I hope I don't have to be the one to bring anything else to you guys, but if I do, I know where to go. Will definitely refer people. I'm also really enjoying the YouTube channel. Thanks again!

Owner is knowledgeable and instills good work ethics in his employees. The repair service is kneecapped by manufacturers that don't share their components or even stop 3rd parties from selling replacement parts. But if a board component is unavailable the staff make do with recycled circuit boards (good for the ewaste problem). Unlike at big corporate stores Rossman doesn't have punishing policies like demanding to erase the customer's data even if it's not necessary, or replacing whole circuitboards when just one component needs replacing.

I had an iPhone 8 that was totally dead, wouldn't recognize being plugged into a computer or power outlet. The biggest problem was that it hadn't been backed up in a long time and there 5000+ photos and videos of our kids were potentially lost.I sent it in to RRG and got a call from Kevin (who was the tech who was actually going to be handling my repair). He was great, forthcoming with the plan, and very polite.Bottom line? Got my phone back with all the data still intact (apps, contacts, photos, videos, settings) working 100%, AND got a flash drive with the photos and videos on it.Thanks guys!

Great experience using Rossmann Repair Group to fix my 2015 Macbook Air. It randomly stopped working one evening, despite being in like new condition with minimal use. I was planning to go to the Apple Store and see what they could do, but as I kept googling potential issues I came across a video from Rossmann Repair Group and read all the amazing comments and reviews. With my older Macbook, I had much success at a similar repair shop in a different state, saving me a lot of money and fixing my computer without losing data so I gave this a shot. They respond very promptly and quickly and even provided suggestions of what the possible problems could be before I event sent them my computer. Once It was shipped to them, the diagnosis was done quickly, along with the repairs. I was shocked it was such a 'simple' fix and now I have my computer back working perfectly....with all my data. Highly highly recommend. If I have issues in the future I will be using them again. Thank you so much!

My USB-C MacBook Pro recently stopped charging. The local Apple Store wanted to replace the whole logic board, which was expensive and would have lost all my data. I asked them if it was the charging circuit and they specifically said "no".

I mailed my Mac to Rossmann, and they correctly identified the problem as being the charging circuit after all. The repair was cheaper than Apple, was just as fast, and (because it didn't require replacing the logic board) I got to keep all of my data.

Overall I couldn't be happier. I used the prepaid shipping box they sell, and the service was smooth and fast.

Went their two weeks ago to get a hard drive upgraded because I had some difficulty upgrading the hard drive to my Macbook Pro 2015 myself because some of the screws were stuck and stripped, I asked a previous local Mac repair shop around the same area how much they would charge to put the hard drive in for me they quoted me $150. While Rossmann Group did it for free. Please if anyone gets a free service from Rossmann Group please tip generously because it isn't cheap running a business in Manhattan.

Place was great! I went in with a clearly injured Mac Book and they told me point blank it wasnt worth fixing, the Mac was opened and diagnosed properly. I recieved my Mac more in tact than when I took itin. 10 minutes was how long I waited to get my answer. I also wasn't charged a diagnosis fee. This was my 2nd opinion. The first place said i need to pay $130 just for them to look at it. Well worth my 30 minute drive into Manhattan. Thanks!!!

Brought my 2017 macbook air in today after Apple's "genius" bar told me last week I needed a new logic board. Someone recommended bringing it here to see if they could repair it. I came in thinking I'd pay $250 for a logic board repair but one of the guys working took it apart, cleaned some dirt out of the keyboard/trackpad and sent me on my way(with no charge!!!) Cant believe im writing this on my mac after I almost bought a whole new machine. Wish I had more cash on hand to leave these guys a bigger tip. Well worth the 1.5 hour drive!!! (also appreciate them taking precautions against covid-everyone was wearing masks)

Amazing staff. Super helpful. Brought in a drive to be recovered. Other places will recover files often times renaming the files in the process. Rossmann group was able to keep the files and the names. Above and beyond grateful.

here is what you need to know before coming this location: getting here is 80% of the battle without running over students on bike foot or scooters coming out of nowhere popping up like daisies ready to throw themselves at your vehicle with nothing to lose From there thankfully this location has a dedicated parking spot that hopefully is not already occupied but if it is well you're doomed because you're going to have to then find parking somewhere nearby and once again not hit any of the students who are out on foot 24/7 365 many of which are not paying any attention and many of which do not care many of which are selfish and many of which would throw themselves at your vehicle at a moment's notice with nothing to lose once again once you get past all of this and regain your compassion for humanity once you get inside this building you find out that they have dual locations going on you want to enter the entrance on the left for the repair shop to entrance on the right is where you get to actually repair your own machine utilized your tools and learn how to use them And while you were at it then forgive all the students on foot who made you lose confidence in humanity and wish upon death and destruction to all mankind and instead regain love for your fellow neighbor these guys may not walk on water and glow in the dark but they are an example of customer service that goes above and beyond what you unfortunately mostly find in IT and they said the bar really high so the owner Lewis rosman is sort of a celebrity in his own right with thousands of YouTube videos and millions of views and has built a business spanning over a decade and an empire around his brand and just shop lives up to that brand and he has hired nothing but the best of the best in every way imaginable these guys lead with empathy and get the job done and are able to repair water damaged marks that nobody else I have found has had success in repairing in any way shape form or fashion I have been keeping an eye on this location for years but because of its location had tried to stay away from it like the plague because again I didn't want to risk running over UT students destroying themselves at my vehicle just to get there thankfully I got there for client of mine who's spilled water on her Mac and then add insult injury injured her back so immediately went to her got her computer took it to this location got it checked in with them they created a ticket it was very thorough while inspiring hope and me that it could actually be fixed because I'm working on computers myself for over a decade I have had no success whatsoever with water damaged Macs because usually by the time people get them to me the damage is already been done not so with these guys they were able to within a week resurrect this machine from the dead for my client preserve her data and again let me know that this is one of the newer generation silicone m chip Macs With no upgradable hardware and her data is all stored basically on the logic boards or the things fried there goes all her data and there's nothing to recover from they were able to successfully repair it at a fraction of the cost of getting another computer but even more importantly preserve the data of my client and I was then able to get it back to her which again meant the world to her recovering from pulling her back these guys went above and beyond to instill confidence and by the way their place is extremely organized spotless and efficient which again is impressive because I'm not going to say other peers and IT industry are slobs but I'm definitely going to say these guys at the bar high for organization and cleanliness and that reinstills encouragement and confidence in my own computer repair business where I'm more specialized on password therapy sessions minus the trauma of people's childhood to get them back into their computer and beat her password Superman to straighten out their password chaos. These guys for all Mac hardware! :)