I stumbled on my daughter's 2012 MacBook Pro that she had been told (years ago) was beyond repair. I powered it up and a little research led me to guess that the hard drive was dead or not being seen. So I sent a note with that assumption to Rossman Repair Group. They said it could be the hard drive or it could be the drive cable which is a known issue with this model - $100 to repair if that's what it is. I gambled and paid $13 to ship it. For retail customers, Rossman will diagnose, outline the problem, and provide an estimate for free. They confirmed it was the cable and they needed the OS password to further test the operating system to make sure that it boots (loads to your desktop). I did not have the password so I asked if they could use the password reset? They replied "We wouldn't be able to reset the password, but we can wipe it and reinstall a new OS with a new password if you'd like. The hard drive cable is indeed bad on this device, with a new cable the hard drive does show up." I got it back (free return shipping), since the hard drive now shows up I was able to reset the PW and it looks to be running perfectly! Total repair cost $113.

If I could give them more than 5 stars, I would. The Apple Genius wanted twice the price and 10 weeks to fix my Macbook Pro. Rossman received it on a Thursday, repaired and shipped it back out next day. I happily paid a nominal expediting fee for a quick turn. It arrived back to me very well packaged, clean as a whistle, and working flawlessly. EXCELLENT!

Received my dead 2010 macbook pro restored with all of the data recovered, thank you guys!

If I could give this place 10 stars I would. Long story short my wife's macbook pro wouldn't see hard drive. Upon startup all we saw was a blinking file with a question mark. Called apple and made appointment with "genius" bar. They said that hard drive was dead and to take it to a micro center or similar store to try and get my wife's pics and videos (which she NEVER backed up) off of the dead drive. My wife was in tears now because it wasn't even a definite that she could recover them. Pricing for this according to numerous data recovery shops was 500-1500 and like I said it wasn't definite they could get the data. Well went on yelp and saw Rossman repair group which was a 40 minute drive and had 4.5 stars on yelp. Their pricing was tiered according to what had to be done to get the data and started at around 200 bucks so I figured I'd take a ride into the city with the wifey and hope for the best. Upon walking into this little shop a nice young lady asked to see the computer. She started started it up, saw the blinking file and handed it to a gentleman sitting at a work desk right next to her. The guy says might be a cable issue they're known to go bad in these computers. He then opened the computer, hooked up his hard drive and it still didn't work. Cable is bad and NOT HARD DRIVE!!!! Give us about 20 minutes we have these in stock and it will cost 100 bucks plus tax!!!!! OMG THANK YOU SO MUCH !!! went for a nice little dinner right on next block at this great little pizzeria/restaurant while we waited. Got the wifey a nice glass of wine and picked computer up 45 minutes later. THESE GUYS ARE THE BEST !!!!

I had the pleasure of visiting the Rossmann Repair Group in NYC one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro, a bad hard drive and possible data transfer. Louis Rossmann greeted us immediately and was very friendly and patient. He told us exactly what the problem was and said that the Macbook Pro was beyond repair due to bad GPU connections. In fact he saw this as soon as he turned it on, he could detect very faint lines on the screen which indicated this issue. He was very honest about this, he said that some places would get it to work for a while by heating it up and charging a few hundred dollars, but that the repair would not last long and it would certainly fail again. My friend asked him if he could transfer the data from the Macbook to a Mac Mini so it would work like the Macbook. He said he could and it would take a couple of days. We returned a few days later to pick everything up. The cost was very reasonable and my friends were very satisfied with the service. He gave the bad HD back to us, said it would require sending to a recovery center. Just honest. No ripoffs. In this tech repair industry, dishonesty is very common since tech people know the average person has no clue about any of this technology and there is almost no chance they would know if they are being fooled or how much the repair is really worth. I know this well since I also do computer and electronics repair and support myself and I know how easy it would be to fool customers left and right! I don't do this and I highly appreciate other tech experts who aren't tempted to profit from people's trust and innocence! So in summary, if you don't want to get ripped of and lied to, and are looking for a highly competent reliable technician, make sure you go here with your Mac equipment. If you like, you can stop by an Apple Genius bar first for a good laugh, while they give you the wrong diagnosis, quote you an insanely high repair price, and try to convince you to buy a whole new unit. Finally, if you want to be amazed, look for Louis Rossmann on YouTube and watch some of his videos where he shows exactly how he repairs the "unrepairable" and inspires many others to do their own repairs, start their own repair businesses and with his tireless entrepreneurial positive attitude even motivates disillusioned young students to not give up on school and go to college! (In fact one student said he was about to give up on education but after watching Louis on YouTube he made the decision to enter Med school! Now that's remarkable!) Louis is such a great guy, that in some cases where the issue is very minor, like a bad cable, he even does the repair for no charge! Try to find anybody who is willing to do anything for no charge these days! (The Genius bar would certainly tell you that your unit has been water damaged, when it wasn't, (maybe was in a humid room which would turn the water indicators red!) and quote you $1000 for a repair that would cost them $7 for the cable) Louis Rossmann is a hero, one of those rare individuals who make positive contributions to individuals and society every single day. I am pretty sure that anybody who gives him a bad review probably either is part of Apple, or considers Apple to be some kind of religious deity.

My 2020 MacBook Air did not charge anymore on either of the 2 USB-C ports. Apple was unable to fix the issue without replacing the main logic board, which of course meant I would have lost all data on the on-board SSD. The team at Rossman Repair Group was able to fix the issue significantly cheaper than Apple and most importantly I got all my data back. Rossman Repair Group is very professional and fast! I highly recommend them!

IGNORE address here, it's wrong but they're not allowed to change it.FANTASTIC place for any macbook, hard drive, etc. repairs. Not the cheapest in town but usually way less than Apple, and no fix, no charge and HONEST.Note, they've MOVED, same owner, manager, staff, parts, equipment, etc.But Yelp won't let them change the address so NOTE new address2410 San Antonio Street, Austin, TX 78705Not sure if the phone number is different but here's the number from current website, 347-552-2258rossmanngroup.com

Absolutely incredible. A USB was corrupted and destroyed important legal files. They were able to recover all of it. Don’t trust anyone else!

After being a repair person myself, sometimes i have to admit defeat, and when my 2019 MBPro died, knowing who Louis Rossmann, and being an advocate for the right to repair myself, on principal, even if I could just swap a board since my data was backed up, I went to this company. I cannot say I've been happier to use an electronics repair service. My laptop died for really no reason (no drop, no spills, just died after going into sleep) and I sent it off to the repair place, and the laptop came back working. I know they did a component-level repair, something I admit I'm not quite there yet experience wise, and am very impressed with the level of communication, the service, and the repair they did was astounding. Since I felt lazy, also asked if they would install the iFixit battery I had sitting around I hadn't gotten done yet (turns out, I'm also going through cancer treatments while working my normal IT Job @ a major printer company, so very little energy) and the price was more than reasonable to recover what I consider a valuable laptop for me. My battery was installed (Normally a PITA to do) and the laptop was done quickly even though I didn't pay for rush processing. Quicker than I expected. I cannot recommend this place enough. And i'm an IT Pro myself with experience doing electronics and BGA reflows, but I was a bit over my head trying to find what broke and these people managed to do it. And with my data chips soldered in, I know they got the same board working again, and am amazed at their skill as an IT pro company. They don't just swap components, THEY FIX THEM! That is something extremely rare to find, and worse, most of the time it's more expensive. This company is beyond amazing, and I can't think of a better use of my money to support a company that sponsors actually repairing rather than replacing, and does it so well. Thanks Rossmann Repair Group! Well done!

My 2017 WD My Passport external hard drive wasn't functioning and made a beeping noise! We went to a nearby PC and data recovery store that couldn't recover the data and they said it was too difficult and they had issues outsourcing because the task is too difficult!! I was in a panic because ONLY THAT HARD DRIVE HAVE MY UPCOMING SEASON PHOTOSHOOT (aka: I'm screwed at work because we need those photos for our FALL 21 campaigns, ads, social media, website - you cannot imagine!!!) So when I went to pick up my broken hard drive, I quietly (more like whispered to the guy in the front so he won't get in trouble naming a competitor) of who can fix this?The guy gave me one name and it was Rossman Group. I actually asked for more options just for backup but he firmly said Rossman Group.So we went to Chelsea and they immediately provided details of the diagnostics and I paid for the deposit. I followed up in a couple days and... I poured MY HEART OUT TO... SOMONE AT ROSSMAN (sorry I forgot your name). I was desperate and needed assurance that my LIFE's work is able to be recovered!! Of course, nothing is guaranteed but I'm thankful for the free 15 min therapy session with a staff.A few hours later, they told me that it's ready for pick up... I was like, "come again???!!!!" They were able to recover ALL DATA with a new shiny hard drive.THEY SAVED MY LIFE. NO AMOUNT OF PRAYING TO JESUS, BUDDHA, GHANDI, MOTHER THERESA CAN EXPRESS MY MOST SINCERE GRATITUDE TO ROSSMAN GROUP. THANK YOU, THANK YOU!

My MacBook Air got dropped in a body of water and stopped turning on. After getting a consult from a different group, they referred me here as they didn't have the right parts to extract the data from my hard drive. Initial consult took maybe 5-10 minutes of waiting before they told me they would be able to extract the data and move it to a new location (which ended up being my new MacBook Pro) for $100. This was versus the $750 Apple was quoting me and they would need me to ship my laptop to them (no thanks). Initially told me it would take one day. The following day when I called to follow up, they mentioned it may take another day, mostly I believe because they were busy. After letting them know I needed my laptop for work they were able to accommodate me and get it done that same day. Overall, quick/easy/efficient/good price point. The only downside to their reputable nature is that they are quite busy. Fortunately for me, my issue was relatively straightforward. But for a more complex issue their turnaround time will likely be slower, so make sure you let them know your time frame and get a time quote in addition to your $$$ quote for your own planning. Thanks! Will definitely return (but hope I won't have to).

Great customer service, and prices are very fair i had no complaints at all this guys go above and beyond the call of duty, my Samsung phone is working amazing again! Not to mention they recovered all my data before the repair started, I really love the work they do and I shipped the phone from California and the send it back to me super fast, this guys really know what their doing will send more products in the near future for repair. Thanks rossman!

I had an iPhone 8 that was totally dead, wouldn't recognize being plugged into a computer or power outlet. The biggest problem was that it hadn't been backed up in a long time and there 5000+ photos and videos of our kids were potentially lost.I sent it in to RRG and got a call from Kevin (who was the tech who was actually going to be handling my repair). He was great, forthcoming with the plan, and very polite.Bottom line? Got my phone back with all the data still intact (apps, contacts, photos, videos, settings) working 100%, AND got a flash drive with the photos and videos on it.Thanks guys!

If I could give them more than 5 stars, I would. The Apple Genius wanted twice the price and 10 weeks to fix my Macbook Pro. Rossman received it on a Thursday, repaired and shipped it back out next day. I happily paid a nominal expediting fee for a quick turn. It arrived back to me very well packaged, clean as a whistle, and working flawlessly. EXCELLENT!

I traveled two and a half hours each way to take my laptop in to Rossmann Repair Group because I was so impressed with the skill and expertise displayed in Louis Rossmann's YouTube channel (in addition to its hilariousness and occasionally brilliant wit and wisdom). It was important to me to go to a repair store that I had trust and confidence in.Louis and his colleagues were extraordinarily diligent, professional, thorough, transparent and went far above and beyond what was necessary and greatly exceeded my expectations. This was literally the best customer service experience I can remember by far. I would recommend Rossmann Repair Group to anyone without reservations. Louis and his colleagues are also among the most uncompromisingly ethical professionals I've ever met - as another reviewer pointed out, they literally invest huge amounts of uncompensated time to educate customers on how systematically faulty MacBooks are despite having a business model reliant on people continuing to buy them.Seriously, if you care about your computer, time, money, data, etc., I wouldn't risk going anywhere else for MacBook repair.