What Are Intel Optane SSDs?

Intel Optane SSDs combine NAND storage with high-speed cache memory. Unlike traditional SSDs, Optane SSDs utilize two separate data channels, enabling faster performance and intelligent data management. This is a more complex design, so googling "data recovery program" & running UFS explorer isn't going to cut it for the more complicated failures. The Intel Optane has a complicated design, which makes data recovery difficult; especially when failures occur in the cache memory.

Common Intel Optane Issues We Solve

1. "Inaccessible Boot Device" Errors
   • Cause: Optane-enabled drives can have boot errors such as the BSOD stop code "Inaccessible Boot Device". These errors happen because of firmware corruption, hardware faults, or broken cache links.
   • Real-World Example: Users report seeing Optane SSDs appear as a 32GB drive instead of its full capacity (e.g., 512GB+32GB) in recovery tools
2. Optane Cache Failures
   • Cause: Intel Optane H10 (hybrid drives) uses both QLC NAND AND Optane cache. If the cache fails, data necessary for function of the drive becomes inaccessible.
   • Why this is difficult to recover: Partial imaging of the QLC portion often results in incomplete recovery due to fragmented data or missing Optane cache data
3. Broken Link Between SSD and Cache
   • Difficulty: Disabling Optane improperly, swapping the drive to another machine, or attempting DIY recovery often breaks the link between the Optane and SSD portions, rendering the data unreadable
4. Damage from Amateur Repairs
   • Many Optane SSDs become irreparable after unsuccessful repair attempts by non-professionals & pretend professionals; this usually means incorrect array reconstructions or tampering with encryption keys.
   • Our technicians do not do this; they're provided with all of the tools, training, and documentation they need to do the job right from the start.
   • Don't get me started on people running CHKDSK on a failing drive without imaging it :( please don't do this
5. Firmware and Controller-Specific Failures
   • Optane drives are sensitive to PCIe bifurcation settings, and improper initialization can cause system hangs. Recovery tools must account for both Optane firmware failures and hardware-specific issues like bifurcation mismatches
6. Failed Cache Memory Recovery
   • The cache memory in Optane SSDs often stores encryption keys for BitLocker. When the cache fails, recovering the data requires specialized tools & techniques that are available to our technicians!
   • Bitlocker is what Windows uses to encrypt your machine, and is often turned on for people even if they have no idea what it is. Encryption is a good thing, it means if your laptop gets stolen people can't immediately see all of your data. However, good encryption can make recovery more difficult.
7. Reconstructing Optane RAID Arrays
   • Optane drives function like a RAID array, with two separate channels for data. Rebuilding the logical structure from these channels is a highly technical process that Chris excels at, because he lives, eats, and breathes working on these drives.

How Rossmann Repair Group Can Help Recover Your Data

At Rossmann Repair Group, we use industry-leading tools, including the PC3000 Portable PRO combined with the PC3000 Data Extractor RAID Edition software, to recover data from Intel Optane SSDs. Our services address:

1. Broken Optane Cache Links
   • We rebuild links between Optane and SSD portions to get a complete recovery of your files.
   • Access both data and cache channels on Intel Optane SSDs.
2. Failed Optane Firmware
   • Advanced firmware handling to bypass corrupt firmware & extract data safely.
3. Encrypted Drives
   • Full recovery of encrypted Optane drives with or without recovery keys.
   • Handle encrypted drives by locating and reconstructing lost encryption keys.
4. RAID0 with Optane Memory
   • Specialized techniques to recover data from RAID0 configurations using Intel Optane Memory and Storage Management
   • Rebuild logical structures even from damaged RAID arrays.

Why Choose Rossmann Repair Group?

• Industry-Leading Tools: The PC3000 Portable PRO tool is the cream of the crop when it comes to data recovery technology, enabling success where others fail.
• Expert Knowledge: Our technicians are extensively trained in advanced Optane recovery techniques, ensuring the best chance of retrieving your data.
• Techs who live, eat, breathe data recovery: When 6:59 PM strikes the clock, we're not running to our cars to go home. Chris' nose is buried in a book or a microscope working on some random drive - even if it's one of his own, just to learn more. This isn't a job for us; it's a livelihood! We love what we do & we love learning more. This will make itself clear in every element of the interaction.
• Custom Solutions: Every data recovery case is unique. We develop tailored strategies for each drive, maximizing the likelihood of success.

Intel Optane SSD Models and Products Affected

The following Intel Optane SSD products are particularly prone to issues that require professional recovery:

• Intel Optane Memory H10 (32GB Optane + QLC NAND SSD)
• Intel Optane M10 (16GB Optane + HDD hybrid systems)
• Intel Optane SSD 800P and 900P Series
• Intel Optane SSD DC P4800X (used in servers and data centers)

Common Devices Affected by Intel Optane SSD failures:

1. Laptops:
   • Brands like HP Spectre, Dell XPS, Lenovo ThinkPad, & gaming laptops often use Optane hybrid storage for speed optimization.
2. Desktops:
   • Optane drives are often found installed on high-performance desktops & gaming PCs to accelerate boot times and file access.
3. NAS Systems:
   • Intel Optane is increasingly found in NAS devices to provide caching & performance improvements.
4. Servers and Workstations:
   • Professional systems with Optane DC P4800X drives rely on Optane for enterprise-level speed and endurance.

Supported Optane SSD Models

We support recovery for all capacities and configurations of Intel Optane SSDs, including:

• 256GB NAND + 32GB cache
• 512GB NAND + 64GB cache

Get Started Today

Don’t let data loss on your Intel Optane SSD ruin your day. Email or call us for a free consultation and let us help you recover what matters most. Our store's open to all, and our number goes to a human being, not a bs. press 1 to go away, press 2 to wait on hold for fifteen minutes IVR!