Intel Optane SSD Data Recovery Service in Austin
At Rossmann Repair Group, we specialize in advanced data recovery services for Intel Optane SSDs, including the H10 and H20 sub-families. With the cutting-edge PC3000 Portable PRO tool, we can work on complicated Optane recovery challenges that other services cannot!
What Are Intel Optane SSDs?
Intel Optane SSDs combine NAND storage with high-speed cache memory. Unlike traditional SSDs, Optane SSDs utilize two separate data channels, enabling faster performance and intelligent data management. This is a more complex design, so googling "data recovery program" & running UFS explorer isn't going to cut it for the more complicated failures. The Intel Optane has a complicated design, which makes data recovery difficult; especially when failures occur in the cache memory.
Common Intel Optane Issues We Solve
- "Inaccessible Boot Device" Errors
- Cause: Optane-enabled drives can have boot errors such as the BSOD stop code "Inaccessible Boot Device". These errors happen because of firmware corruption, hardware faults, or broken cache links.
- Real-World Example: Users report seeing Optane SSDs appear as a 32GB drive instead of its full capacity (e.g., 512GB+32GB) in recovery tools
- Optane Cache Failures
- Cause: Intel Optane H10 (hybrid drives) uses both QLC NAND AND Optane cache. If the cache fails, data necessary for function of the drive becomes inaccessible.
- Why this is difficult to recover: Partial imaging of the QLC portion often results in incomplete recovery due to fragmented data or missing Optane cache data
- Broken Link Between SSD and Cache
- Difficulty: Disabling Optane improperly, swapping the drive to another machine, or attempting DIY recovery often breaks the link between the Optane and SSD portions, rendering the data unreadable
- Damage from Amateur Repairs
- Many Optane SSDs become irreparable after unsuccessful repair attempts by non-professionals & pretend professionals; this usually means incorrect array reconstructions or tampering with encryption keys.
- Our technicians do not do this; they're provided with all of the tools, training, and documentation they need to do the job right from the start.
- Don't get me started on people running CHKDSK on a failing drive without imaging it :( please don't do this
- Firmware and Controller-Specific Failures
- Optane drives are sensitive to PCIe bifurcation settings, and improper initialization can cause system hangs. Recovery tools must account for both Optane firmware failures and hardware-specific issues like bifurcation mismatches
- Failed Cache Memory Recovery
- The cache memory in Optane SSDs often stores encryption keys for BitLocker. When the cache fails, recovering the data requires specialized tools & techniques that are available to our technicians!
- Bitlocker is what Windows uses to encrypt your machine, and is often turned on for people even if they have no idea what it is. Encryption is a good thing, it means if your laptop gets stolen people can't immediately see all of your data. However, good encryption can make recovery more difficult.
- Reconstructing Optane RAID Arrays
- Optane drives function like a RAID array, with two separate channels for data. Rebuilding the logical structure from these channels is a highly technical process that Chris excels at, because he lives, eats, and breathes working on these drives.
How Rossmann Repair Group Can Help Recover Your Data
At Rossmann Repair Group, we use industry-leading tools, including the PC3000 Portable PRO combined with the PC3000 Data Extractor RAID Edition software, to recover data from Intel Optane SSDs. Our services address:
- Broken Optane Cache Links
- We rebuild links between Optane and SSD portions to get a complete recovery of your files.
- Access both data and cache channels on Intel Optane SSDs.
- Failed Optane Firmware
- Advanced firmware handling to bypass corrupt firmware & extract data safely.
- Encrypted Drives
- Full recovery of encrypted Optane drives with or without recovery keys.
- Handle encrypted drives by locating and reconstructing lost encryption keys.
- RAID0 with Optane Memory
- Specialized techniques to recover data from RAID0 configurations using Intel Optane Memory and Storage Management
- Rebuild logical structures even from damaged RAID arrays.
Watch a Real SSD data Recovery Service below!
Why Choose Rossmann Repair Group?
- Industry-Leading Tools: The PC3000 Portable PRO tool is the cream of the crop when it comes to data recovery technology, enabling success where others fail.
- Expert Knowledge: Our technicians are extensively trained in advanced Optane recovery techniques, ensuring the best chance of retrieving your data.
- Techs who live, eat, breathe data recovery: When 6:59 PM strikes the clock, we're not running to our cars to go home. Chris' nose is buried in a book or a microscope working on some random drive - even if it's one of his own, just to learn more. This isn't a job for us; it's a livelihood! We love what we do & we love learning more. This will make itself clear in every element of the interaction.
- Custom Solutions: Every data recovery case is unique. We develop tailored strategies for each drive, maximizing the likelihood of success.
Intel Optane SSD Models and Products Affected
The following Intel Optane SSD products are particularly prone to issues that require professional recovery:
- Intel Optane Memory H10 (32GB Optane + QLC NAND SSD)
- Intel Optane M10 (16GB Optane + HDD hybrid systems)
- Intel Optane SSD 800P and 900P Series
- Intel Optane SSD DC P4800X (used in servers and data centers)
Common Devices Affected by Intel Optane SSD failures:
- Laptops:
- Brands like HP Spectre, Dell XPS, Lenovo ThinkPad, & gaming laptops often use Optane hybrid storage for speed optimization.
- Desktops:
- Optane drives are often found installed on high-performance desktops & gaming PCs to accelerate boot times and file access.
- NAS Systems:
- Intel Optane is increasingly found in NAS devices to provide caching & performance improvements.
- Servers and Workstations:
- Professional systems with Optane DC P4800X drives rely on Optane for enterprise-level speed and endurance.
Supported Optane SSD Models
We support recovery for all capacities and configurations of Intel Optane SSDs, including:
- 256GB NAND + 32GB cache
- 512GB NAND + 64GB cache
Get Started Today
Don’t let data loss on your Intel Optane SSD ruin your day. Email or call us for a free consultation and let us help you recover what matters most. Our store's open to all, and our number goes to a human being, not a bs. press 1 to go away, press 2 to wait on hold for fifteen minutes IVR!
We Can Extract Information From These Types of Media at Our Lab
Laptop Hard Drives
Liquid damaged iPhones
Physically damaged USB flash drives
SD & microSD cards
WD MyPassport
Desktop Hard Drives
External Hard Drives
USB Hard Drives
RAID configurations
SATA, IDE, SCSI, SAS, SSD Hard Drives
Our Rates?
Giving a price without seeing the device, assessing its condition is impossible. Everyone feels better having some basic idea of what things may cost, so for a basic idea, see below. Do realize the + means price can go up! Please do note that drives that have been opened before are rarely if ever recoverable by us: mention this prior to sending it in as we rarely work on pre-worked on drives.
Hard Drives
$100 for basic data retrieval, $250-$650 for firmware repair, $900-$2000 for heads swap.
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CellPhones
$300-$650 for drop or liquid damage, $1200+ for difficult cases(board swap). $400+ for any damage inflicted by inept repair technicians(long screw) that is above and beyond terrible.
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Love From Our Customers
Hear from our satisfied customers who trust us for their data recovery needs in Austin. We didn't become the top rated repair shop on Google maps by accident - this was a 15 year effort of providing best-in-class service, with no gimmicks.
Brought my 2017 macbook air in today after Apple's "genius" bar told me last week I needed a new logic board. Someone recommended bringing it here to see if they could repair it. I came in thinking I'd pay $250 for a logic board repair but one of the guys working took it apart, cleaned some dirt out of the keyboard/trackpad and sent me on my way(with no charge!!!) Cant believe im writing this on my mac after I almost bought a whole new machine. Wish I had more cash on hand to leave these guys a bigger tip. Well worth the 1.5 hour drive!!! (also appreciate them taking precautions against covid-everyone was wearing masks)
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Carolyn Dickson
12/17/2020
Phenomenal repair shop! My moms Macbook pro 16 with coffee spills was pretty much done for, we were heart broken so much money down the drain, luckily my brother stumbled upon this shop online. They live in Chicago, mind you they took a hige leap of faith to mail it in. Long srory short they fixed it at a fraction of what it would cost -600 bucks! For coffee spills they usually switch mother boards ect and you get a bill similar to the price of the computer. They are super transparent about the process. In todays age very few places you can blindly trust, and why i would highly recommend Rossmans to any one around the country, they literally saved my mom from a $2800 loss, so happy! Months down the line im trying to swap out my hard drive in my 21.5 imac and finding the right tape is tricky. Ive heard heaps of horror story of screens falling off in the middle of the night... Any hoot i called them up and asked them for the info, they not only ready helped me over the phone, they also went ahead and gave me there supplier for the adhesive im looking for! This goes to show what an amazing store this is! Thanks guys you rock!
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PhilosophiseIt
12/17/2021
These guys deserve TEN stars. My mother's Mac Air died on a vacation to NYC. Well, we thought it died. Her bag was lost at JFK and the charger was packed (dumb, yes, but there was a major snowstorm and she slept not at all waiting to find out whether or not her flight was canceled). She had important files not backed up. Yes, dumb. But she's 78 and a lawyer 52 years. A lawyer with secretaries who used to do all that stuff. And she is not computer-savvy beyond the bare minimum needed to email and compose documents. She bought a charger at UES Apple (the one on Madison in the 70s). The computer would not charge above 1%. My friend in IT recommended this place. He says it is the ONLY place other than Apple he will allow to touch his many devices, as an Apple consumer since the 1980s. I called Rossman at noon, from the March For Our Lives, and they said they would take a look at it. But before that, I emailed. Sure enough, there was an email back to my mother (she didn't see it). I told them my friend thought the port was corroded and that might be why it would not (the light) turn green or orange. So I trek back to the UES from the UWS to retrieve the computer. Trains a mess. Two hours later I arrived at Rossman and found three others waiting in the tiny store. It's not that small but typical for the area, narrow storefront and a deep space with workspace in the rear. The man took the computer and then charged with his own charger. Voila! All that stress and it turns out the computer is FINE but that Apple sold us a defective charger. Mom never tested it in the store, having no reason to believe Apple would sell a lemon. (Yuk yuk.) The man (whose name I wish I had asked for as we hung out over an hour) transferred her hard drive onto a little metal thing for 40 bucks. Also, Mom's machine is in very good shape, though she needs a new battery at some point. He does not recommend that she buys a new Air, which she was prepared to do. Otherwise, her device is healthy. Quite remarkable for a 2012 that gets heavy usage. Even at work, she uses her Air not a desktop at the firm. We then talked a lot about old vs new Airs and MacBook Pros. My Pro is from 2015, November. He says NEVER to get rid of this device, just to fix it when it gets old, and that the new MacBook Pros suck. He even expects a class action suit to arise as a result of the hybrid of solid state and movable parts. The new Airs are also not great. If they die and you haven't backed anything up, you are screwed. There is NO WAY to retrieve files without making the machine functional. That's because there is no removable hard drive. He's not impressed with the new products and says the best Pro eve made is the one I own (a gift from a dear friend who knew my 2011 MacBook Pro was on last legs). I am a customer for life and when my 2015 Pro begins to age, I'm taking it here. They also sell refurbished Mac Air/Pro and I would trust anything they had fixed and deemed fit to sell. Everyone is so nice. A lot of people came in and the Saturday hours were 12 to 4. A frazzled young woman came in at 4:10 pm and asked if they were closed. "Yes and no," my repairman told her. I love this place and encourage all Apple people to patronize them. The juice place down the street is quite good (a few doors down) and the prices lower than Juice Press and the like (except for the Acai bowls). But they don't have real milk. Just that soy/almond garbage. It's not far from Veselka and the Immigrant Bar. And St. Marks. THANK YOU, ROSSMAN!read more
Victoria O.
3/25/2018
Great experience. These guys know what they are doing and are so honest, it is almost scary. I sent them a hard drive for data recovery and was informed that a recovery might be possible, but was highly unlikely. I watched one of their videos on YouTube and it made perfect sense why. Everyone else wanted to charge me $1300, whether or not they could recover the data. Louis, thank you for what you do, what you represent, and who you are.
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Chris Taylor
7/21/2019
Amazing technician, I believe the best in Apple repair in the country even better than Apple with the tools and facility they can get of course, Apple makes many problems for third party repair shops. I have learned a lot from his videos and from Jessa Jones at iPad Rehab in Rochester NY. I look forward in learning more from them all. Aside from being great technicians they are very honest which is a good relief from anyone that want's to get anything repaired. I look forward to visiting NYC one day and stopping by the shop and thank him in person. They have also fixed my laptop where I am writing this response on and gave me tips on my external hard drive which is now also up and working!read more
Tony Trilex
12/17/2021
I dropped my MacBook laptop and was unable to get it to turn it back on. After chatting with apple repair service I was told it was likely an internal hard drive issue and it likely would be a pricey fix. I decided to bring it in to Rossmann to be looked at and they found & fixed the issue within literally 30 seconds. The service and the price here is unbeatable. 10000/10 recommend these guys and will use them for any repair needed in the future.
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Danielle D.
12/06/2020
I have a 2017 macbook pro. For those who aren't aware this model had a ton of design flaws. A few months ago Apple replaced my keyboard and battery for free which was great. Then it started crashing unexpectedly. Apple wanted $500 (before tax) to repair the issue. Rossmann quoted me $350 (total), so i went with them. When I came to pick up my laptop the guy at the front handed my computer back, told me there was some debris in one of my usb-c slots, and that the problem was fixed. He also told me they had fixed it FOR FREE, since they didn't need to do any real repairs/labor. That was amazing and I really appreciate the honesty because I'm sure Apple would have charged me $500 for the same fix. And yes my computer seems to be working fine. I only have one constructive criticism: which is the time it took to get my computer back. I brought it in on a Friday night, seeing that they were open on the weekend, i figured I could have my computer back by Monday or Tuesday. The guy at the front informed me that they don't do repairs on weekends, so I'd have it back Wednesday, absolutely latest Thursday. Well, half way through Thursday I hadn't heard back, so i left a comment on the ticket asking for an update - to which they replied they'd have it ready Friday or the following Monday. I had a feeling this meant Monday and that turned out to be the case. Thankfully I didn't absolutely need my Mac those few extra days past the original Wed/Thurs estimate they gave...but I definitely wasn't thrilled about that. So my recommendation for your database/ticketing system: please add a date that specifies the estimated completion date communicated to the customer at drop off. This way your company can be proactive and reach out to customers if repairs will take longer than expected...and ensure everyone is on the same page about the most updated time to complete. But again, thank you for the repair/service, and I look forward to more great videos from Louis on YT :)
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Max P.
10/30/2021
Great experience using Rossmann Repair Group to fix my 2015 Macbook Air. It randomly stopped working one evening, despite being in like new condition with minimal use. I was planning to go to the Apple Store and see what they could do, but as I kept googling potential issues I came across a video from Rossmann Repair Group and read all the amazing comments and reviews. With my older Macbook, I had much success at a similar repair shop in a different state, saving me a lot of money and fixing my computer without losing data so I gave this a shot. They respond very promptly and quickly and even provided suggestions of what the possible problems could be before I event sent them my computer. Once It was shipped to them, the diagnosis was done quickly, along with the repairs. I was shocked it was such a 'simple' fix and now I have my computer back working perfectly....with all my data. Highly highly recommend. If I have issues in the future I will be using them again. Thank you so much!
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Ashley
8/14/2023
I've been a fan of Louis Rossman for years. Finally I had a hard drive issue and sent it out to them. They quoted me one price and it ended being less than expected. They repaired the data and recovered it to another drive!!! The customer service was straight forward and no beating around the bush. The helped me get what i need done.
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Wesley F.
7/25/2022
They were very responsive, and very flexible. They put a new motherboard in my computer and then learned that the screen was still bad. So they didn't charge me and sent me my hard drive too. I was really impressed
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Danny Shader
12/17/2020
here is what you need to know before coming this location: getting here is 80% of the battle without running over students on bike foot or scooters coming out of nowhere popping up like daisies ready to throw themselves at your vehicle with nothing to lose From there thankfully this location has a dedicated parking spot that hopefully is not already occupied but if it is well you're doomed because you're going to have to then find parking somewhere nearby and once again not hit any of the students who are out on foot 24/7 365 many of which are not paying any attention and many of which do not care many of which are selfish and many of which would throw themselves at your vehicle at a moment's notice with nothing to lose once again once you get past all of this and regain your compassion for humanity once you get inside this building you find out that they have dual locations going on you want to enter the entrance on the left for the repair shop to entrance on the right is where you get to actually repair your own machine utilized your tools and learn how to use them And while you were at it then forgive all the students on foot who made you lose confidence in humanity and wish upon death and destruction to all mankind and instead regain love for your fellow neighbor these guys may not walk on water and glow in the dark but they are an example of customer service that goes above and beyond what you unfortunately mostly find in IT and they said the bar really high so the owner Lewis rosman is sort of a celebrity in his own right with thousands of YouTube videos and millions of views and has built a business spanning over a decade and an empire around his brand and just shop lives up to that brand and he has hired nothing but the best of the best in every way imaginable these guys lead with empathy and get the job done and are able to repair water damaged marks that nobody else I have found has had success in repairing in any way shape form or fashion I have been keeping an eye on this location for years but because of its location had tried to stay away from it like the plague because again I didn't want to risk running over UT students destroying themselves at my vehicle just to get there thankfully I got there for client of mine who's spilled water on her Mac and then add insult injury injured her back so immediately went to her got her computer took it to this location got it checked in with them they created a ticket it was very thorough while inspiring hope and me that it could actually be fixed because I'm working on computers myself for over a decade I have had no success whatsoever with water damaged Macs because usually by the time people get them to me the damage is already been done not so with these guys they were able to within a week resurrect this machine from the dead for my client preserve her data and again let me know that this is one of the newer generation silicone m chip Macs With no upgradable hardware and her data is all stored basically on the logic boards or the things fried there goes all her data and there's nothing to recover from they were able to successfully repair it at a fraction of the cost of getting another computer but even more importantly preserve the data of my client and I was then able to get it back to her which again meant the world to her recovering from pulling her back these guys went above and beyond to instill confidence and by the way their place is extremely organized spotless and efficient which again is impressive because I'm not going to say other peers and IT industry are slobs but I'm definitely going to say these guys at the bar high for organization and cleanliness and that reinstills encouragement and confidence in my own computer repair business where I'm more specialized on password therapy sessions minus the trauma of people's childhood to get them back into their computer and beat her password Superman to straighten out their password chaos. These guys for all Mac hardware! :)
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Shane Anciso
3/15/2025
The most professional and upfront group I’ve ever did business with, I live in Dallas and my MacBook wouldn’t turn on and after looking all over the US u found Rossmann on the news and flew to AUS to have them repair it and they were able to repair the motherboard and keep my data. Truly amazing service and %100 recommended.
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Kouhyar Naderi
12/06/2023
They are the best, they fixed my computer, which I thought it was a lost case! I spilled coffee on my MacBook Pro, it was a lot of coffee! I took it to an apple approved repair shop and they told me that it was going to cost me more than a new computer, and that I should consider it a total loss. At this point I had no warranty, I did not buy a protection plan, and the computer was only 1 year old. At least I needed to recover my data, and this apple approved place told me it was going to be $2,100. I decided to ship my laptop to the Rossmann Repair Group, and they did an amazing job communicating with me about any updates. They estimated to repair it for $700, and then told me it was only going to cost me $425. I was very happy. They shipped it back for free, and now I have my computer working "almost perfectly" (some keys are a little sticky, and the mouse pad a little sensible), but I have all my data, which I immediately saved into an external hard drive. I highly recommend them.read more
Claudia Beltran
12/17/2021
I was a big fan of Rossmann. I have been watching him on YouTube for years. Naturally, when I was having a hardware problem with my Framework Laptop, I was so excited to be able to use the business owned by one of my heroes. I emailed them in advance since I know they focus on Apple Product repair. They emailed me warning it may take several weeks. I thought to myself. I can wait as long as it takes, I just want my issue resolved so I shipped it out. The issue was after a spill on the charge port the machine would periodically stop charging and need the power cable re-seated. I shipped it out and waited. I even pre-approved like 300 dollars for repairs. I was ready to pay the price for quality work. Finally, they call me to tell me they cannot fix it. They said they observed the issue but saw no signs of water damage and found no shorts on the board and said all they could do was a data backup. I said why would I pay for a data backup of a working drive? They said good point. I pleaded please maybe if you look at it for longer or have another tech check it out you can figure it out. They refused and shipped it back (at cost to me but I knew that going in). I basically gave up. I figured if the legendary Rossmann can't fix it then nobody can. One day a week later I walked past a repair shop in NYC called iFixit. I walked in and told them my story and they seemed super confident they could fix it and would not charge to take a look. Less than a week later they called and said it was fixed 95 bucks please. I was excited and skeptical. I picked it up and paid. I asked what they had done and all they did was clean the motherboard (like ultrasonic cleaning I think). I was worried. There was no way this would be all that was needed, because no way Rossmann's people missed such an easy fix. Well It's been weeks and I can confirm this was all that was needed. My Framework is now fully functional. I am thrilled but so disappointed. Rossmann Repair Group has been the biggest disappointment for me of the entire year of 2023. I seriously hope that my experience was the exception to the rule and that everyone else is having a better experience. My experience was what I expect from Geek Squad at Best Buy. Now I worked for Geek Squad and its great to send your mum or granny to get a virus cleaned and a basic hard drive data backup, but real repairs its not the place you want to go. I thought Rossmann was... I was wrong. iFixit in NYC was the place to go. Finishing the story: I received a call from Rossmann Repair. Initially I didn't take the call. I figured it was going to be an underhanded attempt to get me to amend the review above. When I got a second call several minutes later I figured I would take the call and see what they were going to say. The gentleman that was speaking said they wanted to talk about the review I had left. They wanted to let me know what happened from their side. I was skeptical but already on the phone and to be fair nobody had been unprofessional in their communications with me so I felt it would be rude not to let the man finish. Ultimately he told me that they dropped the ball and that my review was one of the few bad reviews that was justified. He went over in great detail what had happened from their end and why they believed there was no option for repair. He really wanted to convey that they were sorry they let me down that this truly was an anomaly and I believe him. I will be changing the review from a 1 to a 2 star but will not change the contents only add this ending to the story. While I doubt I will be using Rossmann Repair again I do believe they are a capable and professional shop. Edit: I have since received correspondence from Louis Rossmann himself and I truly believe that I am an edge case and that this shop is an amazing place and I just got very unlucky. Thank you Louis. Keep up all the good work you do.
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Tech Girl Tiff
4/21/2024
My USB-C MacBook Pro recently stopped charging. The local Apple Store wanted to replace the whole logic board, which was expensive and would have lost all my data. I asked them if it was the charging circuit and they specifically said "no". I mailed my Mac to Rossmann, and they correctly identified the problem as being the charging circuit after all. The repair was cheaper than Apple, was just as fast, and (because it didn't require replacing the logic board) I got to keep all of my data. Overall I couldn't be happier. I used the prepaid shipping box they sell, and the service was smooth and fast.read more
Christopher Waltham
12/17/2020
Our Recent Work
Our highly trained technicians have worked on some of the most complex cases with great success. If your hard drive or SDcard is no longer responsive, we’ll get your information back!
Have a failed external USB drive? We can by-pass the USB on your drive and go straight for your data!
Stuck heads? No problem! We have the tools and the clean room to un-stick your heads..
We can do clean room data recovery on premises when necessary.
Inspecting a 6 head stack from a donor drive before it goes into the patient.
Bottom Line:
At Rossmann Repair Group, we don’t just recover data; we restore your peace of mind. Contact us today for your hard drive data recovery needs in Austin and experience service that sets the industry standard.
Top Reasons To Have Your Repairs Done By Us
All data recovery done on-site.
Our pricing is fair.
High success rate.
You can meet & speak with the recovery specialist working on your case directly.
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair ServiceEmail, Call or Walk Into Our Store. We Want to Hear From You!
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Common Questions
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We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Made In America
No Outsourcing
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Address
Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258
OPENING HOURS
Monday-Friday – 11 AM to 7 PM
Austin, TX 78705
(347) 552-2258
OPENING HOURS
Monday-Friday – 11 AM to 7 PM
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