Intel Optane SSD Data Recovery Service in Austin
At Rossmann Repair Group, we specialize in advanced data recovery services for Intel Optane SSDs, including the H10 and H20 sub-families. With the cutting-edge PC3000 Portable PRO tool, we can work on complicated Optane recovery challenges that other services cannot!
What Are Intel Optane SSDs?
Intel Optane SSDs combine NAND storage with high-speed cache memory. Unlike traditional SSDs, Optane SSDs utilize two separate data channels, enabling faster performance and intelligent data management. This is a more complex design, so googling "data recovery program" & running UFS explorer isn't going to cut it for the more complicated failures. The Intel Optane has a complicated design, which makes data recovery difficult; especially when failures occur in the cache memory.
Common Intel Optane Issues We Solve
- "Inaccessible Boot Device" Errors
- Cause: Optane-enabled drives can have boot errors such as the BSOD stop code "Inaccessible Boot Device". These errors happen because of firmware corruption, hardware faults, or broken cache links.
- Real-World Example: Users report seeing Optane SSDs appear as a 32GB drive instead of its full capacity (e.g., 512GB+32GB) in recovery tools
- Optane Cache Failures
- Cause: Intel Optane H10 (hybrid drives) uses both QLC NAND AND Optane cache. If the cache fails, data necessary for function of the drive becomes inaccessible.
- Why this is difficult to recover: Partial imaging of the QLC portion often results in incomplete recovery due to fragmented data or missing Optane cache data
- Broken Link Between SSD and Cache
- Difficulty: Disabling Optane improperly, swapping the drive to another machine, or attempting DIY recovery often breaks the link between the Optane and SSD portions, rendering the data unreadable
- Damage from Amateur Repairs
- Many Optane SSDs become irreparable after unsuccessful repair attempts by non-professionals & pretend professionals; this usually means incorrect array reconstructions or tampering with encryption keys.
- Our technicians do not do this; they're provided with all of the tools, training, and documentation they need to do the job right from the start.
- Don't get me started on people running CHKDSK on a failing drive without imaging it :( please don't do this
- Firmware and Controller-Specific Failures
- Optane drives are sensitive to PCIe bifurcation settings, and improper initialization can cause system hangs. Recovery tools must account for both Optane firmware failures and hardware-specific issues like bifurcation mismatches
- Failed Cache Memory Recovery
- The cache memory in Optane SSDs often stores encryption keys for BitLocker. When the cache fails, recovering the data requires specialized tools & techniques that are available to our technicians!
- Bitlocker is what Windows uses to encrypt your machine, and is often turned on for people even if they have no idea what it is. Encryption is a good thing, it means if your laptop gets stolen people can't immediately see all of your data. However, good encryption can make recovery more difficult.
- Reconstructing Optane RAID Arrays
- Optane drives function like a RAID array, with two separate channels for data. Rebuilding the logical structure from these channels is a highly technical process that Chris excels at, because he lives, eats, and breathes working on these drives.
How Rossmann Repair Group Can Help Recover Your Data
At Rossmann Repair Group, we use industry-leading tools, including the PC3000 Portable PRO combined with the PC3000 Data Extractor RAID Edition software, to recover data from Intel Optane SSDs. Our services address:
- Broken Optane Cache Links
- We rebuild links between Optane and SSD portions to get a complete recovery of your files.
- Access both data and cache channels on Intel Optane SSDs.
- Failed Optane Firmware
- Advanced firmware handling to bypass corrupt firmware & extract data safely.
- Encrypted Drives
- Full recovery of encrypted Optane drives with or without recovery keys.
- Handle encrypted drives by locating and reconstructing lost encryption keys.
- RAID0 with Optane Memory
- Specialized techniques to recover data from RAID0 configurations using Intel Optane Memory and Storage Management
- Rebuild logical structures even from damaged RAID arrays.
Watch a Real SSD data Recovery Service below!
Why Choose Rossmann Repair Group?
- Industry-Leading Tools: The PC3000 Portable PRO tool is the cream of the crop when it comes to data recovery technology, enabling success where others fail.
- Expert Knowledge: Our technicians are extensively trained in advanced Optane recovery techniques, ensuring the best chance of retrieving your data.
- Techs who live, eat, breathe data recovery: When 6:59 PM strikes the clock, we're not running to our cars to go home. Chris' nose is buried in a book or a microscope working on some random drive - even if it's one of his own, just to learn more. This isn't a job for us; it's a livelihood! We love what we do & we love learning more. This will make itself clear in every element of the interaction.
- Custom Solutions: Every data recovery case is unique. We develop tailored strategies for each drive, maximizing the likelihood of success.
Intel Optane SSD Models and Products Affected
The following Intel Optane SSD products are particularly prone to issues that require professional recovery:
- Intel Optane Memory H10 (32GB Optane + QLC NAND SSD)
- Intel Optane M10 (16GB Optane + HDD hybrid systems)
- Intel Optane SSD 800P and 900P Series
- Intel Optane SSD DC P4800X (used in servers and data centers)
Common Devices Affected by Intel Optane SSD failures:
- Laptops:
- Brands like HP Spectre, Dell XPS, Lenovo ThinkPad, & gaming laptops often use Optane hybrid storage for speed optimization.
- Desktops:
- Optane drives are often found installed on high-performance desktops & gaming PCs to accelerate boot times and file access.
- NAS Systems:
- Intel Optane is increasingly found in NAS devices to provide caching & performance improvements.
- Servers and Workstations:
- Professional systems with Optane DC P4800X drives rely on Optane for enterprise-level speed and endurance.
Supported Optane SSD Models
We support recovery for all capacities and configurations of Intel Optane SSDs, including:
- 256GB NAND + 32GB cache
- 512GB NAND + 64GB cache
Get Started Today
Don’t let data loss on your Intel Optane SSD ruin your day. Email or call us for a free consultation and let us help you recover what matters most. Our store's open to all, and our number goes to a human being, not a bs. press 1 to go away, press 2 to wait on hold for fifteen minutes IVR!
We Can Extract Information From These Types of Media at Our Lab
Laptop Hard Drives
Liquid damaged iPhones
Physically damaged USB flash drives
SD & microSD cards
WD MyPassport
Desktop Hard Drives
External Hard Drives
USB Hard Drives
RAID configurations
SATA, IDE, SCSI, SAS, SSD Hard Drives
Our Rates?
Giving a price without seeing the device, assessing its condition is impossible. Everyone feels better having some basic idea of what things may cost, so for a basic idea, see below. Do realize the + means price can go up! Please do note that drives that have been opened before are rarely if ever recoverable by us: mention this prior to sending it in as we rarely work on pre-worked on drives.
Hard Drives
$100 for basic data retrieval, $250-$650 for firmware repair, $900-$2000 for heads swap.
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CellPhones
$300-$650 for drop or liquid damage, $1200+ for difficult cases(board swap). $400+ for any damage inflicted by inept repair technicians(long screw) that is above and beyond terrible.
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Love From Our Customers
Hear from our satisfied customers who trust us for their data recovery needs in Austin. We didn't become the top rated repair shop on Google maps by accident - this was a 15 year effort of providing best-in-class service, with no gimmicks.
Was devastated when my phone completely died and I stupidly did not back up my phone that had tons of photos and videos of my baby and other important memories. Apple insisted there was nothing they could do and insisted I reset my entire phone meaning I would lose all of my data. I sent my phone in to Rossman Repair and they fixed it in one day and I had my phone completely fixed and in my hands with all of my data within one week. I am SO thankful for them and their promptness! Thank you Rossman for giving me my precious memories back!!!
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Morgan Buendia
8/17/2022
My laptop was ruined from water leakage in my bag and I was so worried that all of my data would be gone. I went to Apple and they said to buy a completely new laptop, which is costly. RRG repaired my laptop in A DAY with a reasonable price and I was so relieved. Weeks later, by laptop is working perfectly. I highly recommend this company for electronic repairs!read more
Haley Balouch
5/17/2022
Ture Life Savers. TLDR; Don't waste your time with other repair services. Do yourself a favor and just take your machine to Rossmann Repair. You won't regret it. *Full Disclosure* - My repair was completed at the NY store, right before the cut-off for NY repairs (Dec 22). So this review will be for my experience at the old shop. However, Louis recently posted a Youtube video stating that most of the NY team has moved to Texas with him so, rest assured - you will get the same quality service. I've been following Louis and Rossmann Repair on Youtube for probably 3+ years so when my 27" iMac crashed, I knew exactly where to take it. I called Apple support first, just to check to see if they could do anything for me - but as expected - they were useless, and told me it would be better to buy a new machine since my computer was purchased in 2015 and was out of the supported repair window (of course they would). They recommended a few 3rd Party "Apple-Endorsed" repair shops in NYC that MIGHT be able to help me, but since the issue sounded complicated - they gave me a pretty bleak prediction. I preceded to call around to the 3 shops Apple recommended just to be thorough; 1 wouldn't take my machine, another one required a $150 down payment just to drop my machine off, and the other was closed. The one shop that did say they would take my machine was very short over the phone and provided ZERO assurance that they would be to fix the problems after explaining the issues - also note, I am fairly computer/tech literate and explained the issues very thoroughly - and yet, they still provided no indication of being able to help beyond: "Yeah well, bring it in and we'll let you know." That's when I knew: Louis - with his outlook for consumers - and Rossmann repair, was the only route to take. I called Rossmann the second I got off the phone with the other quack repair shops and within 5 Minutes of talking, they were concise, confident, and thorough with the steps and timeline required to fix my machine and retrieve my data; It was a no-brainer. Truly a night-and-day experience. I brought my iMac the next day. One week after I brought my machine, they followed up with a call confirming the issue (per the diagnosis) and asked me how I wanted to proceed - outlining costs, time frames, and our next check-in. A week later they told me they successfully retrieved my data (from the failing HD in my machine) and asked if I wanted to resume with the repair to regain full functionality of my machine or if the data retrieval was enough - BEFORE ANY CHARGES OR ADDITIONAL PROCEDURES; of course, I consented. One week following that, my machine was fully fixed, and an external hard drive containing 15 years worth of data, memories, and work was waiting for me to pick up. And here I am, typing this review on it now - it works flawlessly. No bullshit, no hassle, and EXTREMELY reasonably priced for the amount of work and time spent on my machine. Hopefully, I never have to send another machine to Rossmann repair but, if I need to, you'll be my go-to 100% of the time. Louis, my deepest thank you for all that you do; for your customers, for the community, and in the fight for the right to repair. And to the team at Rossmann, thank you for being patient, thorough, and supportive for when people's lives crash because of the technology we are all now beholden to. And a special thanks to Orhan (the main tech I was in contact with) - you're a lifesaver, thank you. All the best to Rossmann and their move to Austin. Texas, you got yourselves a good one.
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Ross P.
1/07/2023
Recovered a water damaged hard drive that I feared was a goner. Kevin was very helpful and took the time to answer all my questions. Friendly staff and I definitely recommend. Thanks!read more
Chris S
7/17/2022
These guys are LEGIT! Don't waste your time with anyone else. I had water damage in a newer iphone and had YEARS of pics which were not backed up. I was given a cost and time estimate reflective of what was on their website. Their service exceeded the high-points of both estimates. It was definitely not a drop-in the bucket cost, but worth the service. I was notified 24 hours later that my data recovery was complete. Unfortunately, my phone was not repairable but that didn't matter much to me anyway. Great service with these guys and glad to find them locally as well. If you're not in NYC- they will coordinate with you.
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Marlene Leekang
12/17/2021
Sent my phone in for data recovery. They were nothing but polite and prompt despite my somewhat unique case. Turnaround was quicker than the original estimate and I was kept up to date regularly. Excellent experience overall.
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Alex Zapata
7/12/2023
I was a big fan of Rossmann. I have been watching him on YouTube for years. Naturally, when I was having a hardware problem with my Framework Laptop, I was so excited to be able to use the business owned by one of my heroes. I emailed them in advance since I know they focus on Apple Product repair. They emailed me warning it may take several weeks. I thought to myself. I can wait as long as it takes, I just want my issue resolved so I shipped it out. The issue was after a spill on the charge port the machine would periodically stop charging and need the power cable re-seated. I shipped it out and waited. I even pre-approved like 300 dollars for repairs. I was ready to pay the price for quality work. Finally, they call me to tell me they cannot fix it. They said they observed the issue but saw no signs of water damage and found no shorts on the board and said all they could do was a data backup. I said why would I pay for a data backup of a working drive? They said good point. I pleaded please maybe if you look at it for longer or have another tech check it out you can figure it out. They refused and shipped it back (at cost to me but I knew that going in). I basically gave up. I figured if the legendary Rossmann can't fix it then nobody can. One day a week later I walked past a repair shop in NYC called iFixit. I walked in and told them my story and they seemed super confident they could fix it and would not charge to take a look. Less than a week later they called and said it was fixed 95 bucks please. I was excited and skeptical. I picked it up and paid. I asked what they had done and all they did was clean the motherboard (like ultrasonic cleaning I think). I was worried. There was no way this would be all that was needed, because no way Rossmann's people missed such an easy fix. Well It's been weeks and I can confirm this was all that was needed. My Framework is now fully functional. I am thrilled but so disappointed. Rossmann Repair Group has been the biggest disappointment for me of the entire year of 2023. I seriously hope that my experience was the exception to the rule and that everyone else is having a better experience. My experience was what I expect from Geek Squad at Best Buy. Now I worked for Geek Squad and its great to send your mum or granny to get a virus cleaned and a basic hard drive data backup, but real repairs its not the place you want to go. I thought Rossmann was... I was wrong. iFixit in NYC was the place to go. Finishing the story: I received a call from Rossmann Repair. Initially I didn't take the call. I figured it was going to be an underhanded attempt to get me to amend the review above. When I got a second call several minutes later I figured I would take the call and see what they were going to say. The gentleman that was speaking said they wanted to talk about the review I had left. They wanted to let me know what happened from their side. I was skeptical but already on the phone and to be fair nobody had been unprofessional in their communications with me so I felt it would be rude not to let the man finish. Ultimately he told me that they dropped the ball and that my review was one of the few bad reviews that was justified. He went over in great detail what had happened from their end and why they believed there was no option for repair. He really wanted to convey that they were sorry they let me down that this truly was an anomaly and I believe him. I will be changing the review from a 1 to a 2 star but will not change the contents only add this ending to the story. While I doubt I will be using Rossmann Repair again I do believe they are a capable and professional shop. Edit: I have since received correspondence from Louis Rossmann himself and I truly believe that I am an edge case and that this shop is an amazing place and I just got very unlucky. Thank you Louis. Keep up all the good work you do.
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Tech Girl Tiff
4/21/2024
Came in to get my 4 year old phone's battery replaced, not really expecting them to have the battery in stock but wanting to support an independent repair shop in a world where manufacturers want them dead. I can typically fix my own stuff, but I didn't have the screwdriver I needed to open my phone and the battery had been annoying me for long enough. I figured I'd support a company leading the fight for right to repair and thought I'd probably get told to go somewhere else, but it was worth a shot. Not only did they have the battery in stock, they did the replacement in about 15 minutes for cheaper than Apple with a 1 year warranty on the battery. I didn't have to support a company I hate (apple), I got to support a company whose mission I support, and I walked away with a deal in basically no time. I've always recommended Rossmann Repair Group to people with macbook issues without having personal experience to back it up, now I can say that I, like so many other people, have had a good experience here. Hopefully I don't need repair anytime soon, but if I do, I know where I'll be coming.
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Patrick Maher
9/16/2024
Highly recommend the mail-in service. I thought my refurbished 2017 MacBook Pro was at the end of the road when the screen and fan died. None of the troubleshooting tricks worked, Apple Support told me I wouldn't be able to fix the laptop OR retrieve my data, and all of the repair shops in my city were wildly expensive. Rossmann Repair Group was recommended to me, and wow. The customer service has been fantastic, they fixed my laptop very quickly, and very affordably. It's running like it used to when I first bought it.
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Viveca Licata
4/06/2023
Recovered a water damaged hard drive that I feared was a goner. Kevin was very helpful and took the time to answer all my questions. Friendly staff and I definitely recommend. Thanks!
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Chris S
7/17/2022
I was getting an unmountable boot volume error that was just unrecoverable from. It's an old computer that had served me well. It had been SO consistent over the years I had gotten lazy with backups and was nowhere near current. I was given a quote after diagnosis for recovery of data place on a new external drive. I told them specifically what folders to aim for and as it turned out the were able to recover the entire root structure in the format I requested so I just need to copy my old document, video, picture and music files onto a new computer I purchased as a replacement once I got the bad news of its passing. What rocks is that I now have my files back. AND a new external hard drive to use as my backup and a reminder to never forget that lesson. (Can you say automatic back ups?) Thanks Kevin and crew. Oh... and they said it was easier than expected and reduced the quote to reflect the time they saved on the easier recovery. Lastly, they were kind, listened, timely for this kind if work which is very time intensive and had a very conscious "no contact" in and out process that is SO appreciated at this time. Thanks again!!!
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Wade C.
5/14/2020
My m1 macbook pro decided to take a drink of a full cup of water which resulted in a fried logic board. The team over at Rossman Repair Group managed to get my computer fully repaired and saved the computer in every way. It's like the computer never died. Fully functional, all data right where i left it. It's like it never happened. I paid the rush delivery fee to get my work computer back online faster and these guys did excellent work. I cannot recomend this company more! Thank you guys! As a fellow small business owner I am in pure astonishment about your quality of work. -Keegan
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KeeganBuilds
3/14/2025
lost data from hardrive that would not read they got my data off in time for me to file my tax forms
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zeldafreek22
3/01/2025
I don’t leave reviews often, but this one is definitely warranted. My Mac died on me and all the computer repair shops told me there was slim chance of recovering data. I had a lot of very important info on my computer, so I did some research and found the Rossmann Repair Group. Not only did they recover my data, but were able to get my computer working again. They deserve more than 5 stars, thank you so much for saving my laptop!! Will definitely be using them in future if I have other issues with my other devices.
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George D
10/29/2024
Visited old location in February 2020. I thought I had a complicated issue with an iPhone, and a need to move gigs of data from it. It turned out I was wrong. The friendly staff at Rossman Repair Group were understanding and kind in their handling of my problem, which had a very simple solution Never once was I lead towards spending unnecessary money on data recovery. Different approaches to my need were presented and explained, all with a patient demeanor and an energizing confidence. I deeply appreciate the staff at Rossman. I fully expected (and was willing) to spend a chunk of money at their business, but was gently guided to a solution that saved me hard earned money, and helped me save my data. Honest, top notch service!
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Josh Jones
12/17/2020
Our Recent Work
Our highly trained technicians have worked on some of the most complex cases with great success. If your hard drive or SDcard is no longer responsive, we’ll get your information back!
Have a failed external USB drive? We can by-pass the USB on your drive and go straight for your data!
Stuck heads? No problem! We have the tools and the clean room to un-stick your heads..
We can do clean room data recovery on premises when necessary.
Inspecting a 6 head stack from a donor drive before it goes into the patient.
Bottom Line:
At Rossmann Repair Group, we don’t just recover data; we restore your peace of mind. Contact us today for your hard drive data recovery needs in Austin and experience service that sets the industry standard.
Top Reasons To Have Your Repairs Done By Us
All data recovery done on-site.
Our pricing is fair.
High success rate.
You can meet & speak with the recovery specialist working on your case directly.
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair ServiceEmail, Call or Walk Into Our Store. We Want to Hear From You!
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Common Questions
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We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Made In America
No Outsourcing
Experienced Technicians
Address
Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258
OPENING HOURS
Monday-Friday – 11 AM to 7 PM
Austin, TX 78705
(347) 552-2258
OPENING HOURS
Monday-Friday – 11 AM to 7 PM
QUICK LINKS
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