Intel Optane SSD Data Recovery Service in Austin
At Rossmann Repair Group, we specialize in advanced data recovery services for Intel Optane SSDs, including the H10 and H20 sub-families. With the cutting-edge PC3000 Portable PRO tool, we can work on complicated Optane recovery challenges that other services cannot!
What Are Intel Optane SSDs?
Intel Optane SSDs combine NAND storage with high-speed cache memory. Unlike traditional SSDs, Optane SSDs utilize two separate data channels, enabling faster performance and intelligent data management. This is a more complex design, so googling "data recovery program" & running UFS explorer isn't going to cut it for the more complicated failures. The Intel Optane has a complicated design, which makes data recovery difficult; especially when failures occur in the cache memory.
Common Intel Optane Issues We Solve
- "Inaccessible Boot Device" Errors
- Cause: Optane-enabled drives can have boot errors such as the BSOD stop code "Inaccessible Boot Device". These errors happen because of firmware corruption, hardware faults, or broken cache links.
- Real-World Example: Users report seeing Optane SSDs appear as a 32GB drive instead of its full capacity (e.g., 512GB+32GB) in recovery tools
- Optane Cache Failures
- Cause: Intel Optane H10 (hybrid drives) uses both QLC NAND AND Optane cache. If the cache fails, data necessary for function of the drive becomes inaccessible.
- Why this is difficult to recover: Partial imaging of the QLC portion often results in incomplete recovery due to fragmented data or missing Optane cache data
- Broken Link Between SSD and Cache
- Difficulty: Disabling Optane improperly, swapping the drive to another machine, or attempting DIY recovery often breaks the link between the Optane and SSD portions, rendering the data unreadable
- Damage from Amateur Repairs
- Many Optane SSDs become irreparable after unsuccessful repair attempts by non-professionals & pretend professionals; this usually means incorrect array reconstructions or tampering with encryption keys.
- Our technicians do not do this; they're provided with all of the tools, training, and documentation they need to do the job right from the start.
- Don't get me started on people running CHKDSK on a failing drive without imaging it :( please don't do this
- Firmware and Controller-Specific Failures
- Optane drives are sensitive to PCIe bifurcation settings, and improper initialization can cause system hangs. Recovery tools must account for both Optane firmware failures and hardware-specific issues like bifurcation mismatches
- Failed Cache Memory Recovery
- The cache memory in Optane SSDs often stores encryption keys for BitLocker. When the cache fails, recovering the data requires specialized tools & techniques that are available to our technicians!
- Bitlocker is what Windows uses to encrypt your machine, and is often turned on for people even if they have no idea what it is. Encryption is a good thing, it means if your laptop gets stolen people can't immediately see all of your data. However, good encryption can make recovery more difficult.
- Reconstructing Optane RAID Arrays
- Optane drives function like a RAID array, with two separate channels for data. Rebuilding the logical structure from these channels is a highly technical process that Chris excels at, because he lives, eats, and breathes working on these drives.
How Rossmann Repair Group Can Help Recover Your Data
At Rossmann Repair Group, we use industry-leading tools, including the PC3000 Portable PRO combined with the PC3000 Data Extractor RAID Edition software, to recover data from Intel Optane SSDs. Our services address:
- Broken Optane Cache Links
- We rebuild links between Optane and SSD portions to get a complete recovery of your files.
- Access both data and cache channels on Intel Optane SSDs.
- Failed Optane Firmware
- Advanced firmware handling to bypass corrupt firmware & extract data safely.
- Encrypted Drives
- Full recovery of encrypted Optane drives with or without recovery keys.
- Handle encrypted drives by locating and reconstructing lost encryption keys.
- RAID0 with Optane Memory
- Specialized techniques to recover data from RAID0 configurations using Intel Optane Memory and Storage Management
- Rebuild logical structures even from damaged RAID arrays.
Watch a Real SSD data Recovery Service below!
Why Choose Rossmann Repair Group?
- Industry-Leading Tools: The PC3000 Portable PRO tool is the cream of the crop when it comes to data recovery technology, enabling success where others fail.
- Expert Knowledge: Our technicians are extensively trained in advanced Optane recovery techniques, ensuring the best chance of retrieving your data.
- Techs who live, eat, breathe data recovery: When 6:59 PM strikes the clock, we're not running to our cars to go home. Chris' nose is buried in a book or a microscope working on some random drive - even if it's one of his own, just to learn more. This isn't a job for us; it's a livelihood! We love what we do & we love learning more. This will make itself clear in every element of the interaction.
- Custom Solutions: Every data recovery case is unique. We develop tailored strategies for each drive, maximizing the likelihood of success.
Intel Optane SSD Models and Products Affected
The following Intel Optane SSD products are particularly prone to issues that require professional recovery:
- Intel Optane Memory H10 (32GB Optane + QLC NAND SSD)
- Intel Optane M10 (16GB Optane + HDD hybrid systems)
- Intel Optane SSD 800P and 900P Series
- Intel Optane SSD DC P4800X (used in servers and data centers)
Common Devices Affected by Intel Optane SSD failures:
- Laptops:
- Brands like HP Spectre, Dell XPS, Lenovo ThinkPad, & gaming laptops often use Optane hybrid storage for speed optimization.
- Desktops:
- Optane drives are often found installed on high-performance desktops & gaming PCs to accelerate boot times and file access.
- NAS Systems:
- Intel Optane is increasingly found in NAS devices to provide caching & performance improvements.
- Servers and Workstations:
- Professional systems with Optane DC P4800X drives rely on Optane for enterprise-level speed and endurance.
Supported Optane SSD Models
We support recovery for all capacities and configurations of Intel Optane SSDs, including:
- 256GB NAND + 32GB cache
- 512GB NAND + 64GB cache
Get Started Today
Don’t let data loss on your Intel Optane SSD ruin your day. Email or call us for a free consultation and let us help you recover what matters most. Our store's open to all, and our number goes to a human being, not a bs. press 1 to go away, press 2 to wait on hold for fifteen minutes IVR!
We Can Extract Information From These Types of Media at Our Lab
Laptop Hard Drives
Liquid damaged iPhones
Physically damaged USB flash drives
SD & microSD cards
WD MyPassport
Desktop Hard Drives
External Hard Drives
USB Hard Drives
RAID configurations
SATA, IDE, SCSI, SAS, SSD Hard Drives
Our Rates?
Giving a price without seeing the device, assessing its condition is impossible. Everyone feels better having some basic idea of what things may cost, so for a basic idea, see below. Do realize the + means price can go up! Please do note that drives that have been opened before are rarely if ever recoverable by us: mention this prior to sending it in as we rarely work on pre-worked on drives.
Hard Drives
$100 for basic data retrieval, $250-$650 for firmware repair, $900-$2000 for heads swap.
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CellPhones
$300-$650 for drop or liquid damage, $1200+ for difficult cases(board swap). $400+ for any damage inflicted by inept repair technicians(long screw) that is above and beyond terrible.
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Love From Our Customers
Hear from our satisfied customers who trust us for their data recovery needs in Austin. We didn't become the top rated repair shop on Google maps by accident - this was a 15 year effort of providing best-in-class service, with no gimmicks.
They are the best, they fixed my computer, which I thought it was a lost case! I spilled coffee on my MacBook Pro, it was a lot of coffee! I took it to an apple approved repair shop and they told me that it was going to cost me more than a new computer, and that I should consider it a total loss. At this point I had no warranty, I did not buy a protection plan, and the computer was only 1 year old. At least I needed to recover my data, and this apple approved place told me it was going to be $2,100. I decided to ship my laptop to the Rossmann Repair Group, and they did an amazing job communicating with me about any updates. They estimated to repair it for $700, and then told me it was only going to cost me $425. I was very happy. They shipped it back for free, and now I have my computer working "almost perfectly" (some keys are a little sticky, and the mouse pad a little sensible), but I have all my data, which I immediately saved into an external hard drive. I highly recommend them.
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Claudia Beltran
12/17/2021
I just got my Macbook Pro back from RRG. I have to say I was overjoyed and honestly getting my Macbook Pro back was the one time I felt pure joy in a while. I caught Louis on the phone a couple of the times that I called and he is super nice, incredibly nice to customers. I called in to tell him I wanted rush service and he noted that I approved $45 rush service. I called the beginning of the next week to see what the status was because it had been delivered on Thursday. Louis said they were in the middle of replacing the battery now, and then within the hour I got an email saying it was done. They did not charge me the rush service charge, which I didn't realize until after I paid and it shipped, but the was a duplicated repair charge on the invoice that I called and noted to them, which they promptly fixed. This leads me to believe that they waived the rush charge. These guys are awesome and made a daunting experience of being without my Macbook Pro for a week super easy. In contrast-- Geek Squad (Best Buy) said they needed to send it off to Apple for a month, and Microcenter, while I'm very impressed that they were able to do it in store, wanted $500 for the repair, which $300 of that was Apple's charge for the battery, that they're forced to use because they are an AASP. My understanding is they replace the whole backing and not just the battery. But here's the thing-- regardless of both places and even though all my data is backed up on the cloud, I simply did not trust to leave my Macbook Pro with either Microcenter (because they are an AASP only, because they're an awesome store with very capable people) or *shudder* Best Buy. Thank you so much Louis for being awesome, and all the rest of the guys. I don't know who the other guys were I spoke with but everyone was incredibly kind.
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Alexander Rose
12/17/2020
Walked in with my wife's dead hard drive, walked out 20 minutes later with it fixed. They were friendly, professional, did the work in a snap, and saved me the hefty repair prices for other (mail in) hard drive recovery services!
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Patrick Dughi
8/26/2024
Great customer service, and prices are very fair i had no complaints at all this guys go above and beyond the call of duty, my Samsung phone is working amazing again! Not to mention they recovered all my data before the repair started, I really love the work they do and I shipped the phone from California and the send it back to me super fast, this guys really know what their doing will send more products in the near future for repair.Thanks rossman!read more
Luis G.
10/13/2020
I sent my MacBook Pro in for an SSD replacement. Work was done in 2 business days and shipping was very fast. As a technician myself I only trust board level repair or new Mac repair to Rossman and his team. Used to watch his YouTube videos many years ago. Great to see progress!
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Jason Dawkins
7/17/2022
My company recently sent a clients MacBook Pro to Rossmann for repair. While the MacBook was not repairable, they were very quick to diagnose the device and recover all the data for us! Quick, clear communication, and on the ball with shipping and taking care of us! Look forward to using them again in the future! Update. 12/3/2020 I have recently sent a MacBook Air that was not booting. In less than a week, I had it sent, and returned working perfectly! As always, great work, thank you very much!
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Shawn Suter
12/17/2020
I had an iPhone 8 that was totally dead, wouldn't recognize being plugged into a computer or power outlet. The biggest problem was that it hadn't been backed up in a long time and there 5000+ photos and videos of our kids were potentially lost.I sent it in to RRG and got a call from Kevin (who was the tech who was actually going to be handling my repair). He was great, forthcoming with the plan, and very polite.Bottom line? Got my phone back with all the data still intact (apps, contacts, photos, videos, settings) working 100%, AND got a flash drive with the photos and videos on it.Thanks guys!read more
Chris S.
10/14/2019
These guys are LEGIT! Don't waste your time with anyone else. I had water damage in a newer iphone and had YEARS of pics which were not backed up. I was given a cost and time estimate reflective of what was on their website. Their service exceeded the high-points of both estimates. It was definitely not a drop-in the bucket cost, but worth the service. I was notified 24 hours later that my data recovery was complete. Unfortunately, my phone was not repairable but that didn't matter much to me anyway. Great service with these guys and glad to find them locally as well. If you're not in NYC- they will coordinate with you.
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Marlene Leekang
12/17/2021
My 2017 WD My Passport external hard drive wasn't functioning and made a beeping noise! We went to a nearby PC and data recovery store that couldn't recover the data and they said it was too difficult and they had issues outsourcing because the task is too difficult!! I was in a panic because ONLY THAT HARD DRIVE HAVE MY UPCOMING SEASON PHOTOSHOOT (aka: I'm screwed at work because we need those photos for our FALL 21 campaigns, ads, social media, website - you cannot imagine!!!) So when I went to pick up my broken hard drive, I quietly (more like whispered to the guy in the front so he won't get in trouble naming a competitor) of who can fix this?The guy gave me one name and it was Rossman Group. I actually asked for more options just for backup but he firmly said Rossman Group.So we went to Chelsea and they immediately provided details of the diagnostics and I paid for the deposit. I followed up in a couple days and... I poured MY HEART OUT TO... SOMONE AT ROSSMAN (sorry I forgot your name). I was desperate and needed assurance that my LIFE's work is able to be recovered!! Of course, nothing is guaranteed but I'm thankful for the free 15 min therapy session with a staff.A few hours later, they told me that it's ready for pick up... I was like, "come again???!!!!" They were able to recover ALL DATA with a new shiny hard drive.THEY SAVED MY LIFE. NO AMOUNT OF PRAYING TO JESUS, BUDDHA, GHANDI, MOTHER THERESA CAN EXPRESS MY MOST SINCERE GRATITUDE TO ROSSMAN GROUP. THANK YOU, THANK YOU!read more
Cece C.
7/26/2021
Quick fix for the hard drive stops working hardware failure on the MacBook Pro. Quick tip, it's not the drive itself but a problem on the mother board.
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Danyel Lawson
12/17/2021
Sent in a SSD for data recovery for a client of mine. Data was recovered! What else can I say. Thank you.read more
David Dachenhaus (DDock)
12/17/2021
Was devastated when my phone completely died and I stupidly did not back up my phone that had tons of photos and videos of my baby and other important memories. Apple insisted there was nothing they could do and insisted I reset my entire phone meaning I would lose all of my data. I sent my phone in to Rossman Repair and they fixed it in one day and I had my phone completely fixed and in my hands with all of my data within one week. I am SO thankful for them and their promptness! Thank you Rossman for giving me my precious memories back!!!
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Morgan Buendia
8/17/2022
I had the pleasure of visiting the Rossmann Repair Group in Austin one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro, a bad hard drive and possible data transfer. Louis Rossmann greeted us immediately and was very friendly and patient. He told us exactly what the problem was and said that the Macbook Pro was beyond repair due to bad GPU connections. In fact he saw this as soon as he turned it on, he could detect very faint lines on the screen which indicated this issue. He was very honest about this, he said that some places would get it to work for a while by heating it up and charging a few hundred dollars, but that the repair would not last long and it would certainly fail again.My friend asked him if he could transfer the data from the Macbook to a Mac Mini so it would work like the Macbook. He said he could and it would take a couple of days. We returned a few days later to pick everything up. The cost was very reasonable and my friends were very satisfied with the service. He gave the bad HD back to us, said it would require sending to a recovery center. Just honest. No ripoffs.
In this tech repair industry, dishonesty is very common since tech people know the average person has no clue about any of this technology and there is almost no chance they would know if they are being fooled or how much the repair is really worth. I know this well since I also do computer and electronics repair and support myself and I know how easy it would be to fool customers left and right! I don't do this and I highly appreciate other tech experts who aren't tempted to profit from people's trust and innocence!
So in summary, if you don't want to get ripped of and lied to, and are looking for a highly competent reliable technician, make sure you go here with your Mac equipment. If you like, you can stop by an Apple Genius bar first for a good laugh, while they give you the wrong diagnosis, quote you an insanely high repair price, and try to convince you to buy a whole new unit.
Finally, if you want to be amazed, look for Louis Rossmann on YouTube and watch some of his videos where he shows exactly how he repairs the "unrepairable" and inspires many others to do their own repairs, start their own repair businesses and with his tireless entrepreneurial positive attitude even motivates disillusioned young students to not give up on school and go to college! (In fact one student said he was about to give up on education but after watching Louis on YouTube he made the decision to enter Med school! Now that's remarkable!)
Louis is such a great guy, that in some cases where the issue is very minor, like a bad cable, he even does the repair for no charge! Try to find anybody who is willing to do anything for no charge these days! (The Genius bar would certainly tell you that your unit has been water damaged, when it wasn't, (maybe was in a humid room which would turn the water indicators red!) and quote you $1000 for a repair that would cost them $7 for the cable)
Louis Rossmann is a hero, one of those rare individuals who make positive contributions to individuals and society every single day. I am pretty sure that anybody who gives him a bad review probably either is part of Apple, or considers Apple to be some kind of religious deity.
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Jerry D.
9/05/2019
I was referred to Rossmann Repair Group by a friend whose dad swears by the shop. After my Macbook Pro crashed and Mikey's Hookup in Brooklyn quoted me $511 to fix it and recover my data (plus a $90 diagnostic fee), I was desperate for a second opinion. Enter: Rossman Repair Group, who was able to get the job done for $250. What's more, the guys accidentally fixed my computer without first sending me a quote - when they realized this mistake, they graciously offered that I not pay full price for the repair. One of the best customer service experiences I've had in a really long time, ESPECIALLY when it comes to Apple products... I highly recommend them!Thanks Rossmann Repair! My laptop is working great now - you guys are the best!read more
L A.
10/30/2018
My laptop was ruined from water leakage in my bag and I was so worried that all of my data would be gone. I went to Apple and they said to buy a completely new laptop, which is costly. RRG repaired my laptop in A DAY with a reasonable price and I was so relieved. Weeks later, by laptop is working perfectly. I highly recommend this company for electronic repairs!read more
Haley Balouch
5/17/2022
Our Recent Work
Our highly trained technicians have worked on some of the most complex cases with great success. If your hard drive or SDcard is no longer responsive, we’ll get your information back!
Have a failed external USB drive? We can by-pass the USB on your drive and go straight for your data!
Stuck heads? No problem! We have the tools and the clean room to un-stick your heads..
We can do clean room data recovery on premises when necessary.
Inspecting a 6 head stack from a donor drive before it goes into the patient.
Bottom Line:
At Rossmann Repair Group, we don’t just recover data; we restore your peace of mind. Contact us today for your hard drive data recovery needs in Austin and experience service that sets the industry standard.
Top Reasons To Have Your Repairs Done By Us
All data recovery done on-site.
Our pricing is fair.
High success rate.
You can meet & speak with the recovery specialist working on your case directly.
Get In Touch with Us
Give us a call or fill out the form below to get a fast price estimate on a fix for your device. If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair ServiceEmail, Call or Walk Into Our Store. We Want to Hear From You!
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Common Questions
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We Can Fix Your Problem
We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Made In America
No Outsourcing
Experienced Technicians
Address
Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258
OPENING HOURS
Monday-Friday – 11 AM to 7 PM
Austin, TX 78705
(347) 552-2258
OPENING HOURS
Monday-Friday – 11 AM to 7 PM
QUICK LINKS
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