MacBook Water Damage Repair - Liquid Spills & More

My daughter brought her MacBook Air to me a the end of May complaining that the fans were blowing full-blast and that the computer was running slow. Turns out there had been a minor tea spill into the keyboard / trackpad area. We shipped the laptop to Rossman, which received the machine on 5/29. I hadn't heard back on 6/7, so sent a message and got a quick response that it was still being looked at. On 6/13, I got an update that the laptop seemed to be working OK and that they couldn't find anything physically wrong with it. I described the problem again and they took a longer look, this time reporting back that the keyboard was demonstrating some flakiness, but that it was passing all of their other tests and looked good under the microscope. I accepted their repair estimate to replace the keyboard ($225); they shipped the computer back on 6/22 and I received it back on 6/25. Unfortunately, on the first boot, the laptop fans came on full blast and the computer was obviously still throttling itself. I'm not certain who I spoke to when I called back, but they were very helpful, asking me to ship it back to them and that they would take care of it on the same day that they got it back. True to their word - they received it back on 6/28, identified the problem (trackpad cable), repaired the computer and shipped it out again the same day. We just received the computer back this afternoon (7/2) and it is now working beautifully. They charged nothing for the second (successful) attempt at repair. In total, we were out $275 including our shipping costs, which seems very reasonable considering we have a working laptop with a brand-new keyboard (and either a new trackpad or a new trackpad cable, not 100% clear which was replaced). Overall, communication was good. Outside of their automated system, they were not proactive in their communication but responded immediately to all phone / email inquiries and were always pleasant and polite to speak with. Their response to the initial failed repair was world-class. It took almost exactly one month from the day that they first received the machine until I had the working machine back in my hands. This is not a complaint, but rather information for others considering using them as a mail-order service. I expect that their turnaround time may vary depending on how busy they are. In any event, I am very satisfied with the outcome and would recommend them to anyone looking for a less-expensive and professional alternative to taking a broken phone or machine in to an Apple store.

This is my second time sending my laptop for a repair. Liquid damage the first time and this time a broken screen. They are reasonable with prices (Apple quoted me the price I paid for the laptop!!) I was nervous at first, shipping it from Wisconsin but everything worked out great both times!!!

They were able to check out my computer and help me get a scholarship essay that wasn't saved to the cloud when my computer got water spilled on it and wouldn't turn on. They were really kind and helpful, especially Kevin! I will definitely go back to them the next time I have issues with my tech! :)

Friendly, understanding, communicative, and efficient. Thank you for the work you did on my water damaged MacBook Air!

Twice was saved by Rossmann Repair. First it was liquid damaged MacBook Air, now Iphone SE 2020 who conveniently, after 1 year manufacturer warranty ran out, threw vertical stripes over the screen. Very reasonable repair pricing. Both times used mail in option, since parking nearby is “mission impossible”.

Amazing repair service. My Macbook Air 2015 had water damage from me being tired and knocking over Poland Springs Sparkling Lemon Water. It was a logic board fix for $250. My repair was finished in 2 days which I was surprised and grateful for as I thought it would take a much longer time to fix. Going in, I think customers need to expect that there is a chance that their product may not be fixed depending on how severe damage is. I think what really made me have a wow feeling was how organized the process was. Basically, you go in, they inspect your computer internal and then quote you a price only if they are able to fix it. Their website is very useful on getting updates from the technicians. The front desk person (Kevin?) was very effective at getting things done in an efficient yet polite way.

I found out about them through Reddit and immediately felt comfortable sending my MacBook Air there with how many positive reviews they got through just Reddit. It took maybe a week and a half from the time I sent my computer to when they said it was finished and being shipped back to me! So easy, one simple transaction. I'm not so worried about spilling another water bottle on my computer anymore now that I know it can be fixed. Not saying I'm planning on it but they're great! Definitely will spread the word here in North Carolina.

Spilled water on my MacBook Pro 2020. Devastated that Apple would charge >$1300. These guys said no problem and did it in <$500 with tax. Highly recommend. Life saver

Mit kaputten Macbook (liquid damage) nach New York gereist, schlecht gelaunt da es vmt. auf einen Logic Board-Wechsel bei Apple hinausgelaufen wäre mit Kosten von über 1000Euro. Zufällig über diesen Laden gestolpert, sah von aussen ein bisschen schäbig aus - innen wurde einem aber schnell klar, dass da Profis am Werk sind. Allgemeinen Kostenvoranschlag für einen Wasserschaden von ca. 450 Dollar bekommen, welcher deutlich unter dem Preis von Apple gelegen hätte. Nach 5 Tagen Macbook zurück bekommen, sehr glücklich da ich nur 100 Dollar zahlen musste, aufgrund des doch sehr geringen Schadens. Kann diesen Laden jedem sehr empfehlen, auch wenn man nur kurz in New York ist...

I spilled a spoonful of milk and cereal on my Macbook Air and two weeks later, the wifi stops working. I walked in for a diagnosis and it turned out that replacing the wifi card twice didn't work. One of his employees told me that something was wrong with the logic board and it'd be $325. I accepted this, knowing Apple would have charged me twice the price most likely.Two days later, I get a call in the morning that my machine is ready for pickup. I get there and ask the guy how much it'd be and he told me they won't actually charge me, and instead asked for a good tip. I left $40 in the tip jar. So there you go folks. 40 bucks for what would have cost hundreds at Apple. Skip the Apple Store and take your machine to Rossmann.

Apple & BestBuy denied repairs on my Macbook due to lack of parts, biohazard, and/or liquid damage. Only issue I had was a bad battery. Rossman Repair Group replaced it for a fraction of what Apple charges and had a turn around time for a week and half with shipping from up north. Updates received through the entire process. Great service!

These guys are LEGIT! Don't waste your time with anyone else. I had water damage in a newer iphone and had YEARS of pics which were not backed up. I was given a cost and time estimate reflective of what was on their website. Their service exceeded the high-points of both estimates. It was definitely not a drop-in the bucket cost, but worth the service. I was notified 24 hours later that my data recovery was complete. Unfortunately, my phone was not repairable but that didn't matter much to me anyway. Great service with these guys and glad to find them locally as well. If you're not in NYC- they will coordinate with you.

Trust the reviews. This place has great customer service, honest pricing and amazing turnaround time. Water spilled on my laptop unbeknownst to me and sat for days. It wouldn't turn on nor charge. I opened it up to find water w/ rust and corrosion and immediately made a Genius Bar appointment then scoured the internet for other solutions since I hadn't backed up my stuff, ever, and didn't want to lose anything. Found the YouTube page much like many others and got an email quote. The next day I took the hour and a half drive because the reviews seemed consistent and I didn't want to hear the bad news I knew I'd get from Apple. Got a brief diagnosis when I got there and later on that night they called and told me it would be an easy fix. Went over pricing with me every step of the way. I had to get a new keyboard, battery and something else I'm not remembering. Total repair cost w/ tax: $598. Dropped off Friday 12/04 for repairs. Picked up Monday 12/07 fixed. Highly recommend for water damage issues.

Had my liquid damaged macbook repaired here. Incredible and fast service. Highly recommend this shop.

They are the best, they fixed my computer, which I thought it was a lost case! I spilled coffee on my MacBook Pro, it was a lot of coffee! I took it to an apple approved repair shop and they told me that it was going to cost me more than a new computer, and that I should consider it a total loss. At this point I had no warranty, I did not buy a protection plan, and the computer was only 1 year old. At least I needed to recover my data, and this apple approved place told me it was going to be $2,100. I decided to ship my laptop to the Rossmann Repair Group, and they did an amazing job communicating with me about any updates. They estimated to repair it for $700, and then told me it was only going to cost me $425. I was very happy. They shipped it back for free, and now I have my computer working "almost perfectly" (some keys are a little sticky, and the mouse pad a little sensible), but I have all my data, which I immediately saved into an external hard drive. I highly recommend them.