MacBook Water Damage Repair - Liquid Spills & More

Two years ago I spilled nail polisher remover all over my 2015 Macbook Pro keyboard because I am an idiot. I thought it was a goner so I didn't bother to take it to the Genius Bar as I figured the cost of repair would be just as high as a new machine. It just sat in a drawer for about a year until my friend in IT highly recommended the Rossman Repair Group. I shipped my laptop to NY from SF expecting to get a high price quote back from them but that was not the case! I gave the green light on the repair and got my laptop back in about a week. The tech who worked on my laptop was responsive and did a great job. It's been about 6 months since the repair and it works great. I highly recommend RRG's services to anyone who needs their Apple products fixed especially if the Apple Genius quote you some non-sense cost of repair or tell you to replace it.

I love this place SO much. I unfortunately spilled about 16oz of water across my keyboard (with protector) on my MacBook Pro 2015, and did everything I could immediately to try and save it- wiped it down, turned it off, turned it upside down and brought it to be cleaned soon as the computer repair store across the street from me was open the next day. The technician there said it was really promising and would call me in about an hour. He held onto my computer for nearly a week and said it was not worth the repair. That he could try to replace the logic board- but that would be $600+ and may need more parts. I called an Apple approved repair shop in a neighboring town and they said they couldn't repair it because the logic board for this model wasn't even available to them and to just buy a refurbished or used one online for $600-$800. I did some research and found Rossmann Repair Group and decided to give them a try after talking with someone over the phone to get an estimate and confirmation that they would accept mail-ins and also not charge if they couldn't fix it which seemed totally worth it compared to the other options I found. I followed the form online, sent it in, and received a timely quote for $250 ($75 less than estimated over the phone!) They did the repairs I authorized and I now have my repaired computer back after 1 week! I could not recommend enough. You can even pay extra for an even speedier repair and shipping if needed. Thank you so much!

I am out of state, and I shipped my liquid damaged keyboard MacBook to Rossmann on the recommendation of a friend. Their response time to my emails was great. It took a little longer than I expected, but the new keyboard is perfect and much cheaper than Apple would have charged. Great service.

Sent Rossmann Repair a 5 year old MacBook Air that had water spilled on it and would not boot up. The Apple Genius Bar had stated that with the damage from the liquid it was not worth repairing (too costly / no guarantee it would continue to work). Within a few days I received a notification from Rossmann that it had been fixed and I only owed $25 for return shipping. Turns out just a cable to the trackpad/keyboard needed to be replaced, which Rossmann did at no cost to me. So for $41 ($16 to ship there, plus $25 for return), I now have a working MacBook back in hand! Highly recommend Rossmann Repair for all of your Apple repair needs.

I've been following the YouTube tutorials since my family and I were in India on business. My son spilled Geteraid on my keyboard and my computer wouldn't come on after I opened it and cleaned it, laying it upside down for a week. To make the story short I took my computer to the shop while I'm in New York on business and did charged me $45.00 for a rush assessment. With in 1:45 minutes it was fixed 100% like new. MacBook Air 2013. My challenge was trusting my computer that has traveled through Europe, Southeast Asia and Latin America. Thank you Rossmann for such fast and excellent work. I will trust any of my Apple Products on to you and your staff.

World-class Mac repair service. If you want it done right and fast, this is the shop. Rossmann Repair had my damaged Macbook Pro screen replaced and ready for pick up less than six hours after drop off. Prior to that, I had spilled a cup of tea on another laptop- they successfully retrieved all data. Their quiet, friendly efficiency is very much appreciated pandemic or not. Great guys and gals.

Spilled smoothie on a brand new two week old Airbook. Apple repair was going to be $1100. Bought new Airbook but couldn't throw out damaged one. A few months later learned of Rossmann Group through You Tube video. They fixed for $350. My son now has an Airbook that has been perfect for 2 years.

They are the best, they fixed my computer, which I thought it was a lost case! I spilled coffee on my MacBook Pro, it was a lot of coffee! I took it to an apple approved repair shop and they told me that it was going to cost me more than a new computer, and that I should consider it a total loss. At this point I had no warranty, I did not buy a protection plan, and the computer was only 1 year old. At least I needed to recover my data, and this apple approved place told me it was going to be $2,100. I decided to ship my laptop to the Rossmann Repair Group, and they did an amazing job communicating with me about any updates. They estimated to repair it for $700, and then told me it was only going to cost me $425. I was very happy. They shipped it back for free, and now I have my computer working "almost perfectly" (some keys are a little sticky, and the mouse pad a little sensible), but I have all my data, which I immediately saved into an external hard drive. I highly recommend them.

I love this place SO much. I unfortunately spilled about 16oz of water across my keyboard (with protector) on my MacBook Pro 2015, and did everything I could immediately to try and save it- wiped it down, turned it off, turned it upside down and brought it to be cleaned soon as the computer repair store across the street from me was open the next day. The technician there said it was really promising and would call me in about an hour. He held onto my computer for nearly a week and said it was not worth the repair. That he could try to replace the logic board- but that would be $600+ and may need more parts. I called an Apple approved repair shop in a neighboring town and they said they couldn't repair it because the logic board for this model wasn't even available to them and to just buy a refurbished or used one online for $600-$800. I did some research and found Rossmann Repair Group and decided to give them a try after talking with someone over the phone to get an estimate and confirmation that they would accept mail-ins and also not charge if they couldn't fix it which seemed totally worth it compared to the other options I found. I followed the form online, sent it in, and received a timely quote for $250 ($75 less than estimated over the phone!) They did the repairs I authorized and I now have my repaired computer back after 1 week! I could not recommend enough. You can even pay extra for an even speedier repair and shipping if needed. Thank you so much!

Spilled water on my MacBook Pro 2020. Devastated that Apple would charge >$1300. These guys said no problem and did it in <$500 with tax. Highly recommend. Life saver

My daughter brought her MacBook Air to me a the end of May complaining that the fans were blowing full-blast and that the computer was running slow. Turns out there had been a minor tea spill into the keyboard / trackpad area. We shipped the laptop to Rossman, which received the machine on 5/29. I hadn't heard back on 6/7, so sent a message and got a quick response that it was still being looked at. On 6/13, I got an update that the laptop seemed to be working OK and that they couldn't find anything physically wrong with it. I described the problem again and they took a longer look, this time reporting back that the keyboard was demonstrating some flakiness, but that it was passing all of their other tests and looked good under the microscope. I accepted their repair estimate to replace the keyboard ($225); they shipped the computer back on 6/22 and I received it back on 6/25. Unfortunately, on the first boot, the laptop fans came on full blast and the computer was obviously still throttling itself. I'm not certain who I spoke to when I called back, but they were very helpful, asking me to ship it back to them and that they would take care of it on the same day that they got it back. True to their word - they received it back on 6/28, identified the problem (trackpad cable), repaired the computer and shipped it out again the same day. We just received the computer back this afternoon (7/2) and it is now working beautifully. They charged nothing for the second (successful) attempt at repair. In total, we were out $275 including our shipping costs, which seems very reasonable considering we have a working laptop with a brand-new keyboard (and either a new trackpad or a new trackpad cable, not 100% clear which was replaced). Overall, communication was good. Outside of their automated system, they were not proactive in their communication but responded immediately to all phone / email inquiries and were always pleasant and polite to speak with. Their response to the initial failed repair was world-class. It took almost exactly one month from the day that they first received the machine until I had the working machine back in my hands. This is not a complaint, but rather information for others considering using them as a mail-order service. I expect that their turnaround time may vary depending on how busy they are. In any event, I am very satisfied with the outcome and would recommend them to anyone looking for a less-expensive and professional alternative to taking a broken phone or machine in to an Apple store.

THANK YOU SO MUCH ROSSMANN GROUP!! Apple refused to repair ONLY the battery of my Macbook Pro 2013. They said that there was apparent liquid damage to the logic board, resulting in a total of $800 CAD of a repair. I said hell no, did some research, and sent in my laptop to Rossmann while on vacation in Boston. Sent in on Aug 21, received on Sep 3. Perfect working condition and all my problems are solved. The laptop also included a whole checklist of tests that they ran, something Apple would never do for me. I highly recommend repairing through Rossmann!

Shipped a computer 2015 MacBook pro to them for water damage logic board repair. Very good pricing compared to what Apple wanted to charge for repair.

These guys saved my life. Nowhere else in NYC would even attempt to repair my water-damaged laptop while trying to preserve the invaluable data on it. Rossman executed flawlessly, and even charged me $250 LESS than the original estimate. I won't even consider taking my computer anywhere else from now on, and you shouldn't either. Ultimate no brainer.

I'm writing with yet another update. My repair from years ago -- a very, very nasty tea spill -- still stands. I have also moved on to a more durable, and productive, Lenovo ThinkPad.