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Synology NAS Data Recovery

At Rossmann Repair Group, we specialize in Synology NAS data recovery. Our staff have the training & the tools whether it's physical drive damage, RAID failures, firmware corruption, and more!

Whether it's the Intel chip defects on the DS1515+ or software corruption, our team of data recovery technicians have seen & experienced almost every Synology issue.

Why Choose Rossmann Repair Group for Synology NAS Data Recovery?

  • Expertise and Experience with all types of RAID: Our team is trained and experienced in navigating the complexities of Synology NAS systems, from custom RAID configurations, Btrfs filesystems and more. Synology NAS devices usually utilize RAID for data redundancy. RAID recovery isn't always straightforward. Experienced professionals are familiar with the nuances of different RAID setups, from SHR (Synology Hybrid RAID) to more basic MDADM. Our technicians can effectively reconstruct data arrays of all types, and understand the importance of maintaining drive order & handling faulty drives without risking data integrity. 
  • Precision and Control with AceLAB PC3000: The AceLAB PC3000 is the gold standard in data recovery hardware, offering top tier precision & control over the recovery process. It allows technicians to bypass damaged firmware, repair corrupted file structures, & clone failing drives effectively
  • Secure and Confidential: We prioritize data security and confidentiality, maintaining a secure environment for your data throughout the recovery process. We do not outsource our data recovery; it is done in our lab, or not at all!

Common Causes of Synology NAS Data Loss

  • RAID Configuration Issues: RAID setups, such as SHR, can degrade or fail due to disk errors or misconfigurations.
  • Firmware Corruption: Firmware updates or errors can lead to system corruption, making data inaccessible.
  • Accidental Deletion: Files can accidentally be deleted or overwritten during normal operations.
  • Physical Damage: Disks may incur physical damage from environmental factors or wear and tear.

Our Synology NAS Data Recovery Process

  1. Initial Consultation and Assessment: Contact us to discuss your data loss situation. Our experts will guide you through initial steps and provide an overview of the recovery process.
  2. In-depth Diagnostic Analysis: Upon receiving your Synology NAS, our technicians perform a detailed analysis to figure out what caused your data loss. We provide you with a free, no-cost estimate.
  3. Data Recovery Plan Development: We create a customized recovery plan, selecting appropriate tools & techniques to maximize recovery success.
  4. Data Recovery begins: Our technicians work to recover your data!
  5. Data Recovery verification: We will provide you an opportunity to view your data through a secure, remote session to ensure that what was recovered is satisfactory to you. We don't expect you to pay before you see your data.
  6. Secure Data Return: Recovered data is transferred to a secure medium of your choice, ensuring it is returned to you safely and promptly.
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Synology NAS Models we service

We accept all Synology NAS for data recovery, the list below is a sample of what we service:

DiskStation (DS) Series

The DiskStation series includes models ideal for personal use, small offices, and medium-sized businesses. These devices often support RAID for data protection:

  • DS220j, DS220+, DS223, DS223j: Entry-level models for personal use or small offices.
  • DS420j, DS420+, DS423, DS423+: Mid-range options with advanced features for small businesses.
  • DS920+, DS923+: High-performance models for power users and SMBs.

RackStation (RS) Series

Rack-mounted NAS solutions tailored for business use:

  • RS820+, RS820RP+, RS1221+, RS1221RP+: High-capacity devices with enterprise-grade performance.
  • RS2421+, RS2421RP+: Extensive storage and redundancy options for large-scale environments.

FlashStation (FS) Series

All-flash NAS for high-speed data access:

  • FS2500, FS3600: Enterprise-grade devices designed for speed and performance.

Value Series

Affordable options for home users:

  • DS120j, DS218play, DS218, DS418: Perfect for simple storage and media streaming needs.

Plus Series

Models offering a balance of performance and cost-efficiency:

  • DS720+, DS1520+: Ideal for small businesses and tech enthusiasts.

Synology NAS Brands and Models

Synology offers a range of NAS solutions tailored to different needs:

  • DiskStation: User-friendly and versatile for homes and small businesses.
  • RackStation: Rack-mounted solutions for enterprise scalability.
  • FlashStation: High-speed, all-flash storage for demanding applications.

Watch a Real Data Recovery Service below!

Other devices we recover:

Laptop Hard Drives
Liquid damaged iPhones
Physically damaged USB flash drives
SD & microSD cards
WD MyPassport
Desktop Hard Drives
External Hard Drives
USB Hard Drives
RAID configurations
SATA, IDE, SCSI, SAS, SSD Hard Drives

Our Rates?

Giving a price without seeing the RAID array, assessing its condition is impossible. Everyone feels better having some basic idea of what things may cost, so for a basic idea, see below. Do realize the + means price can go up! Please do note that drives that have been opened before are rarely if ever recoverable by us: mention this prior to sending it in as we rarely work on pre-worked on drives.
hard drives

Hard Drives

$100 for basic data retrieval, $250-$650 for firmware repair, $900-$2000 for heads swap.
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SD cards and micro sd cards

SDcards/microSD cards

$200 for basic data recovery, $900 for breakout board data recovery
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cellphone data recovery

CellPhones

$300-$650 for drop or liquid damage, $1200+ for difficult cases(board swap). $400+ for any damage inflicted by inept repair technicians(long screw) that is above and beyond terrible.
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ssd card data recovery

SSDs

$300-$2000 depending on extent of damage
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Love From Our Customers

Hear from our satisfied customers who trust us for their data recovery needs in Austin. We didn't become the top rated repair shop on Google maps by accident - this was a 15 year effort of providing best-in-class service, with no gimmicks. 

These guys were super helpful. They did a data transfer for me from a dead 2011 Mac Air to a 2TB external hard drive. They literally made a clone of my hard drive for only $100. Now when I plug in the external to my new laptop, it's like a beautiful little USB of my entire old computer! So great. Apple Genius Bar WILL NOT do this data transfer for you. They only work on your computer if you can turn it on. Totally useless if your logic board is dead. The Rossman Group are real tech geniuses. They take off the back and do the manual work of examining the physical parts. Definitely go here instead of a brand name store.
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Katie Stuller Avatar
Katie Stuller
1/21/2019
I dropped my MacBook laptop and was unable to get it to turn it back on. After chatting with apple repair service I was told it was likely an internal hard drive issue and it likely would be a pricey fix. I decided to bring it in to Rossmann to be looked at and they found & fixed the issue within literally 30 seconds. The service and the price here is unbeatable. 10000/10 recommend these guys and will use them for any repair needed in the future.
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Danielle D. Avatar
Danielle D.
12/06/2020
My (2018) Macbook pro's touchbar was not working, it would show the display but couldn't register touches. I initially contacted Apple and they quoted me $700 for the repair. I brought it to Rossmann on a Saturday and the guy at the front desk opened it up and tried cleaning the touchbar cable for me and said if that fixed the problem, it would be free. It did not fix the problem and they gave me a quote of $300 and said it would take until around Wednesday. I had to leave town on Tuesday and they said they would be able to ship it to me once it was repaired. On Tuesday morning, I got an email saying the repair was complete and I was able to pick it up before I left. It has been around 3 weeks since and I've had no problems with the touchbar. Highly recommend! They saved me $400 and the employees were super friendly
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Shance L. Avatar
Shance L.
3/21/2021
Went in to ask if they could retrieve my SSD from my Surface Pro 4 for me and they gave me a good rate, but was still a bit too expensive for me. So, they let me use their equipment for about an hour until I was able to fish it out myself and recover my data.
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Aravind Udayakumar Avatar
Aravind Udayakumar
7/24/2024
5 star ratingI was getting an unmountable boot volume error that was just unrecoverable from. It's an old computer that had served me well. It had been SO consistent over the years I had gotten lazy with backups and was nowhere near current. I was given a quote after diagnosis for recovery of data place on a new external drive. I told them specifically what folders to aim for and as it turned out the were able to recover the entire root structure in the format I requested so I just need to copy my old document, video, picture and music files onto a new computer I purchased as a replacement once I got the bad news of its passing. What rocks is that I now have my files back. AND a new external hard drive to use as my backup and a reminder to never forget that lesson. (Can you say automatic back ups?) Thanks Kevin and crew. Oh... and they said it was easier than expected and reduced the quote to reflect the time they saved on the easier recovery.Lastly, they were kind, listened, timely for this kind if work which is very time intensive and had a very conscious "no contact" in and out process that is SO appreciated at this time. Thanks again!!!
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Wade C. Avatar
Wade C.
5/14/2020
Sent my hdd for data recovery, process was simple and I was able to pre-authorize an amount. They worked on my drive within 2 days of receiving it and the total cost was literally 1/10th of the amount of another service I got a quote from. Professional, quick, affordable. Nothing to complain about.
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Andrew Hansen Avatar
Andrew Hansen
3/10/2025
My laptop was ruined from water leakage in my bag and I was so worried that all of my data would be gone. I went to Apple and they said to buy a completely new laptop, which is costly. RRG repaired my laptop in A DAY with a reasonable price and I was so relieved. Weeks later, by laptop is working perfectly. I highly recommend this company for electronic repairs!
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Haley Balouch Avatar
Haley Balouch
5/17/2022
5 star ratingI've been a fan of Louis Rossman for years. Finally I had a hard drive issue and sent it out to them. They quoted me one price and it ended being less than expected. They repaired the data and recovered it to another drive!!! The customer service was straight forward and no beating around the bush. The helped me get what i need done.
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Wesley F. Avatar
Wesley F.
7/25/2022
Apple should thanks them.Apple should move them to a better location, bigger place and properly give them the tools and resources so that they can be at 110%Cant stand Apple products but it is great to have people that can put sweat and tears to give you top level services even when they are being held down by corporations like Apple.You can rest asure they will try everything to have your Apple product see the light of day again.100% recommend this place. But I also recommend to stop spend money on Apple if they keep sticking to you.Best place to recover your DataMy 2 cents.Salvador Pelaez
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Salvador Peláez Avatar
Salvador Peláez
9/21/2019
Hard drive came back perfectly. I think it took a bit long for Rossman group to get the motherboard, but that may be partially my fault due to buying a board and then realizing it was incompatible. Everything was excellent, only complaint was that I had to scratch off a sticker, but it's literally nothing to worry about. Still kinda wondering if the store is an advertisement for the youtube channel or if the youtube channel is an advertisement for the store. Either way 5/5
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Mark Mann Avatar
Mark Mann
12/17/2020
After years of watching Louis' YouTube vids I had to contact them for a damaged USB drive. I know they work on Apple products 99% of the time. This thumb drive had important documents that could not be reproduced, so I sent it in and they quoted me three times under what My big city wanted. Not to negate the time and work that goes into working on something so small. They are absolute professionals and I will be sending more damaged items in the future. From the time sent to return was exactly 15 days. Absolute life savers.
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Randy M. Avatar
Randy M.
12/17/2021
5 star ratingWhen all others failed, Rossmann did not!!! In January of this year a snow storm knocked out the power at my house and a very important external hard drive of mine was affected. My computer could tell that there was a drive connected but would not read it. All it was doing was making a clicking noise. I made an appointment to a chain electronics and appliance store. They took one look at it, plugged it in, and then handed it back to me telling me that there was nothing to be done to fix it. I made another appointment, this time for a local computer repair company. They had my drive for two weeks but with no luck. They then sent the drive off to a higher repair company that they work with. This company attempted to work on my hard drive for about a month. Eventually, after replacing parts and trying all that they could, they returned it to me, stating that it was lost and could not be recovered. I had given up on the drive. This drive contained all of my photography business back to 2016. Haven't lost so much, I was about to shut down my small business. My wife posted a message to some friends asking if anyone could recommend anything for me. Someone suggested Rossmann. I reached out to them and sent my drive in, not expecting anything but more disappointment. The crew of Rossmann were constantly in touch with me letting me know what was going on with my drive. After some time, they called me to tell me that it would be another month or so because they had to fix whatever the prior company had tried to do. My drive was with them for a few months that I had actually forgotten about it. One rough day at work and just getting home, I received a call from a repair company that was in my phone contacts. I figured it was some construction company wanting to offer me some home remodeling deal. When the guy on the other end told me that they had recovered my hard drive it had completely made my day so much better. I had written it off as a complete loss and Rossmann had saved it all. They set up a time with me to get online and remote connect with them to be able to see my drive in their system and review my files. I was very happy with what I was seeing. They mailed my drive back to me and even contacted me shortly after the delivery date to ensure I got the drive and was happy with it. I couldn't be more pleased. All that was lost was not actually gone and what three other tech companies could not do, Rossmann did!
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Daniel S. Avatar
Daniel S.
8/01/2022
I traveled two and a half hours each way to take my laptop in to Rossmann Repair Group because I was so impressed with the skill and expertise displayed in Louis Rossmann's YouTube channel (in addition to its hilariousness and occasionally brilliant wit and wisdom). It was important to me to go to a repair store that I had trust and confidence in. Louis and his colleagues were extraordinarily diligent, professional, thorough, transparent and went far above and beyond what was necessary and greatly exceeded my expectations. This was literally the best customer service experience I can remember by far. I would recommend Rossmann Repair Group to anyone without reservations. Louis and his colleagues are also among the most uncompromisingly ethical professionals I've ever met - as another reviewer pointed out, they literally invest huge amounts of uncompensated time to educate customers on how systematically faulty MacBooks are despite having a business model reliant on people continuing to buy them. Seriously, if you care about your computer, time, money, data, etc., I wouldn't risk going anywhere else for MacBook repair.
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Samantha G.
8/10/2019
I never write reviews, but I feel it's especially important because this store and the service they provide are one of the reasons why New York is a great city. Amid attacks on right-to-repair, on top of all the other struggles businesses in our increasingly corporatized city faces this is the kind of place that makes this city unique. I have a new MacBook Pro M1. It took an accidental bath, and Apple quoted me 2-week turnaround for repair at a number within 20% of the purchase price for the repair. I could have bought a max'd out brand new MacBook Air for less money than the amount Apple was charging for the job. It appears as though Apple doesn't repair discreet components - they junk an entire logic board and transfer the SSD over as opposed to truly trying to make a fix. Rossmann Repair Group took the time to diagnose the issue right in front of me before I dropped it off, gave me a quote that was fair and reasonable, repaired it within 48 hours, and when I went to pick it up the total cost was less than the stated quote. The machine was good as new. They knew I was willing to spend up to the quoted amount to get a repair, yet they billed me less. It's so very rare to find specialists with that sort of honesty. They knew I was willing to pay a certain price and they billed me for the true value of services rendered. While I never hope to be a repeat customer, if any future machine faces the same fate I know where I'll be going before I ever get it looked at by Apple. This place is awesome.
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Matt B.
3/31/2022
Anyone with a 1 star review is absolutely ridiculous and I will personally report every 1 star review that has absolutely no basis for being 1 star worthy. Not only did I choose this company because I've been watching Rossman the last 12 years but because I know the work I need done is the work they can do on any typical weekday afternoon in just under an hour. My data was easily recovered. And the service was impeccable. Thank you good sir 🫡
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Patrick Avatar
Patrick
8/08/2025

Our Recent Work

Our highly trained technicians have worked on some of the most complex cases with great success. If your hard drive or SDcard is no longer responsive, we’ll get your information back!
failed usb drive during data recovery service
Have a failed external USB drive? We can by-pass the USB on your drive and go straight for your data!
unstick heads - data recovery austin
Stuck heads? No problem! We have the tools and the clean room to un-stick your heads..
on site hard drive data recovery service
We can do clean room data recovery on premises when necessary.
inspecting 6 head stack donor drive
Inspecting a 6 head stack from a donor drive before it goes into the patient.

Bottom Line:

At Rossmann Repair Group, we don’t just recover data; we restore your peace of mind. Contact us today for your hard drive data recovery needs in Austin and experience service that sets the industry standard.

Top Reasons To Have Your Repairs Done By Us

All data recovery done on-site.

Our pricing is fair.

High success rate.

You can meet & speak with the recovery specialist working on your case directly.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

Email, Call or Walk Into Our Store.  We Want to Hear From You!

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We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Made In America
No Outsourcing
Experienced Technicians

Address

Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258

OPENING HOURS
Monday-Friday – 11 AM to 7 PM

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