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Synology NAS Data Recovery

At Rossmann Repair Group, we specialize in Synology NAS data recovery. Our staff have the training & the tools whether it's physical drive damage, RAID failures, firmware corruption, and more!

Whether it's the Intel chip defects on the DS1515+ or software corruption, our team of data recovery technicians have seen & experienced almost every Synology issue.

Why Choose Rossmann Repair Group for Synology NAS Data Recovery?

  • Expertise and Experience with all types of RAID: Our team is trained and experienced in navigating the complexities of Synology NAS systems, from custom RAID configurations, Btrfs filesystems and more. Synology NAS devices usually utilize RAID for data redundancy. RAID recovery isn't always straightforward. Experienced professionals are familiar with the nuances of different RAID setups, from SHR (Synology Hybrid RAID) to more basic MDADM. Our technicians can effectively reconstruct data arrays of all types, and understand the importance of maintaining drive order & handling faulty drives without risking data integrity. 
  • Precision and Control with AceLAB PC3000: The AceLAB PC3000 is the gold standard in data recovery hardware, offering top tier precision & control over the recovery process. It allows technicians to bypass damaged firmware, repair corrupted file structures, & clone failing drives effectively
  • Secure and Confidential: We prioritize data security and confidentiality, maintaining a secure environment for your data throughout the recovery process. We do not outsource our data recovery; it is done in our lab, or not at all!

Common Causes of Synology NAS Data Loss

  • RAID Configuration Issues: RAID setups, such as SHR, can degrade or fail due to disk errors or misconfigurations.
  • Firmware Corruption: Firmware updates or errors can lead to system corruption, making data inaccessible.
  • Accidental Deletion: Files can accidentally be deleted or overwritten during normal operations.
  • Physical Damage: Disks may incur physical damage from environmental factors or wear and tear.

Our Synology NAS Data Recovery Process

  1. Initial Consultation and Assessment: Contact us to discuss your data loss situation. Our experts will guide you through initial steps and provide an overview of the recovery process.
  2. In-depth Diagnostic Analysis: Upon receiving your Synology NAS, our technicians perform a detailed analysis to figure out what caused your data loss. We provide you with a free, no-cost estimate.
  3. Data Recovery Plan Development: We create a customized recovery plan, selecting appropriate tools & techniques to maximize recovery success.
  4. Data Recovery begins: Our technicians work to recover your data!
  5. Data Recovery verification: We will provide you an opportunity to view your data through a secure, remote session to ensure that what was recovered is satisfactory to you. We don't expect you to pay before you see your data.
  6. Secure Data Return: Recovered data is transferred to a secure medium of your choice, ensuring it is returned to you safely and promptly.
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Synology NAS Models we service

We accept all Synology NAS for data recovery, the list below is a sample of what we service:

DiskStation (DS) Series

The DiskStation series includes models ideal for personal use, small offices, and medium-sized businesses. These devices often support RAID for data protection:

  • DS220j, DS220+, DS223, DS223j: Entry-level models for personal use or small offices.
  • DS420j, DS420+, DS423, DS423+: Mid-range options with advanced features for small businesses.
  • DS920+, DS923+: High-performance models for power users and SMBs.

RackStation (RS) Series

Rack-mounted NAS solutions tailored for business use:

  • RS820+, RS820RP+, RS1221+, RS1221RP+: High-capacity devices with enterprise-grade performance.
  • RS2421+, RS2421RP+: Extensive storage and redundancy options for large-scale environments.

FlashStation (FS) Series

All-flash NAS for high-speed data access:

  • FS2500, FS3600: Enterprise-grade devices designed for speed and performance.

Value Series

Affordable options for home users:

  • DS120j, DS218play, DS218, DS418: Perfect for simple storage and media streaming needs.

Plus Series

Models offering a balance of performance and cost-efficiency:

  • DS720+, DS1520+: Ideal for small businesses and tech enthusiasts.

Synology NAS Brands and Models

Synology offers a range of NAS solutions tailored to different needs:

  • DiskStation: User-friendly and versatile for homes and small businesses.
  • RackStation: Rack-mounted solutions for enterprise scalability.
  • FlashStation: High-speed, all-flash storage for demanding applications.

Watch a Real Data Recovery Service below!

Other devices we recover:

Laptop Hard Drives
Liquid damaged iPhones
Physically damaged USB flash drives
SD & microSD cards
WD MyPassport
Desktop Hard Drives
External Hard Drives
USB Hard Drives
RAID configurations
SATA, IDE, SCSI, SAS, SSD Hard Drives

Our Rates?

Giving a price without seeing the RAID array, assessing its condition is impossible. Everyone feels better having some basic idea of what things may cost, so for a basic idea, see below. Do realize the + means price can go up! Please do note that drives that have been opened before are rarely if ever recoverable by us: mention this prior to sending it in as we rarely work on pre-worked on drives.
hard drives

Hard Drives

$100 for basic data retrieval, $250-$650 for firmware repair, $900-$2000 for heads swap.
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SD cards and micro sd cards

SDcards/microSD cards

$200 for basic data recovery, $900 for breakout board data recovery
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cellphone data recovery

CellPhones

$300-$650 for drop or liquid damage, $1200+ for difficult cases(board swap). $400+ for any damage inflicted by inept repair technicians(long screw) that is above and beyond terrible.
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ssd card data recovery

SSDs

$300-$2000 depending on extent of damage
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Love From Our Customers

Hear from our satisfied customers who trust us for their data recovery needs in Austin. We didn't become the top rated repair shop on Google maps by accident - this was a 15 year effort of providing best-in-class service, with no gimmicks. 

After being a repair person myself, sometimes i have to admit defeat, and when my 2019 MBPro died, knowing who Louis Rossmann, and being an advocate for the right to repair myself, on principal, even if I could just swap a board since my data was backed up, I went to this company. I cannot say I've been happier to use an electronics repair service. My laptop died for really no reason (no drop, no spills, just died after going into sleep) and I sent it off to the repair place, and the laptop came back working. I know they did a component-level repair, something I admit I'm not quite there yet experience wise, and am very impressed with the level of communication, the service, and the repair they did was astounding. Since I felt lazy, also asked if they would install the iFixit battery I had sitting around I hadn't gotten done yet (turns out, I'm also going through cancer treatments while working my normal IT Job @ a major printer company, so very little energy) and the price was more than reasonable to recover what I consider a valuable laptop for me. My battery was installed (Normally a PITA to do) and the laptop was done quickly even though I didn't pay for rush processing. Quicker than I expected. I cannot recommend this place enough. And i'm an IT Pro myself with experience doing electronics and BGA reflows, but I was a bit over my head trying to find what broke and these people managed to do it. And with my data chips soldered in, I know they got the same board working again, and am amazed at their skill as an IT pro company. They don't just swap components, THEY FIX THEM! That is something extremely rare to find, and worse, most of the time it's more expensive. This company is beyond amazing, and I can't think of a better use of my money to support a company that sponsors actually repairing rather than replacing, and does it so well. Thanks Rossmann Repair Group! Well done!
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Pete LeDoux Avatar
Pete LeDoux
7/21/2025
I have a 2021 MacBook Pro that just died. Flatlined. Took it to Apple Store in Plano, TX and Oklahoma City, OK. They both said system has an internal short and for $848, they could repair it. Problem is, I still had data on it that I needed. Apple said no chance on preserving any data because logic board and SSD are encrypted and it's an M1 laptop. They were going to replace logic board which would wipe everything on SSD. Only 16 months of life and this "incredible" Apple product died. No damage, moisture, cracks, or scuffs and it died. Apple Geniuses said probably a defective board but since they're Apple, I'll still have to pay for repair and since there's no activity, $0 for trade in. Have you heard about our "pay for cloud storage??????" Apple quality has dropped significantly. Steve Jobs must be rolling over in shame and disgust. Fortunately there is the Rossmann Repair Group. Shipped it to their Austin, TX facility. They were constantly communicating with me about the status of my MacBook Pro. Let me tell you who fixed my MacBook Pro M1 with SSD. NOT Apple. NOT some of these Data Recovery companies that wanted a $1000.00 non-refundable just to " try and do our best". The ROSSMANN REPAIR GROUP fixed it. I don't mean just repaired the encrypted logic board so that my MacBook is operational again, I mean the Rossmann Repair Group also SAVED ALL MY DATA on my SSD. EVERYTHING is intact. Data, preferences, EVERYTHING! ALL FOR LESS THAN APPLE wanted. That's right. Less money and they preserved everything while fixing what Apple shoddily put out into the market but wouldn't acknowledge as being DEFECTIVE. Whatever your needs for tech repair, Rossmann Repair Group. They truly have you covered. Their actions and results are what really matters when it comes your devices and data. Since OU is an Apple school, I had to buy another MacBook Pro for exams. When school is over, I'm tossing Apple into the gutter where it truly belongs. At least now I have ALL of my data to take with me thanks to the Rossmann Repair Group. Thank you, Thank you, Thank you Just to clarify. I bought another MacBook Pro M3Pro BEFORE I even heard of Rossmann Repair Group. I actually bought it while at OKC Apple Store being told for the 2nd time that all is lost. Wish I hadn't because Rossmann Repair Group had it for less than a week and fixed Everything. Law school is unforgiving though and Finals are a real mother.
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Stephen P.
12/08/2023
I consulted Rossmann Repair Group for data recovery services. A new IT client was recently referred to me, because his main computer crashed and his business database went offline as a result. It turned out that the computer crashed because its main storage, a 500 GB Solid State Hybrid Drive, failed. That part was easy - replace it with a new 1 TB SSD and reinstall Windows along with the software he uses. However, the data on the SSHD was critical and would have meant serious problems for his business if he didn't get that back. That's where Rossmann Repair Group came in. I was already familiar with them given Louis Rossmann is one of my many subscriptions on YouTube, so I figured giving their Data Recovery Services a try. This proved to be a very wise choice! They identified exactly why the drive failed, and they recovered the data in expedited fashion. My client was very pleased. Keep up the good vibes!
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Shomari Hohn Avatar
Shomari Hohn
12/17/2020
5 star ratingI walked in with my dead Macbook Pro Tuesday (randomly wouldn't turn on or charge) and Louis and his team were so helpful! At first they opened it up and said that the logic board needed to be replaced but were willing to see if the current one could be salvaged first. I left and came back and in an hour my Macbook was good as new!!!! Apple told me it would be better to just buy a whole new Macbook, so glad I came here first! Highly recommend for all your Apple repair needs.
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Lay E. Avatar
Lay E.
7/12/2018
By far the best company I have ever used for data recovery. They keep m informed every step of the way and did it quickly. Thanks again cant wait to use them again.
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John Bort Avatar
John Bort
12/17/2020
Rossman Repair Group saved me over $600 to repair my computer!My MacBook Pro stopped charging and I went to Apple to have it repaired. They were going to charge me a flat fee that came up to around $865 to fix whatever was wrong. Unfortunately, their “water damage indicator” was triggered and they didn’t even check to see what was wrong and instead asked for $1200 to replace the whole motherboard, which would have been almost half the price of a brand new computer and I would have lost all of my data. My boyfriend recommended I try out Rossman Repair Group before I decided to just accept paying Apple that much. He watches their repair videos on YouTube! I sent my computer in and they repaired my computer (my logic board was the issue) for $462!!! For less than half of what Apple was asking, I got my computer fixed promptly, received e-mails from a real person, and my computer works good as new!I really don’t write reviews, especially long ones, but I hope that my story and experience helps other people decide to choose this business!
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Chelsea Fowler Avatar
Chelsea Fowler
9/21/2019
5 star ratingI was a LaCie user for four years when an accidental drop from my desk resulted in LOSING all access to my drive. So much for the "durable" orange protective casing. All of my client's projects and years of work lost in a second. I was desperate and like many others, immediately googled and youtubed as many solutions as I could find. I tried everything short of breaking the manufacturer seal. As it turns out, dropping a LaCie while it's running can sometimes damage the internal heads that read your data. Your options are a deadly 50/50 chance of success DIY or Rossman. I needed to know I had done my best to recover all the data so I sent my drive to Rossman. They were incredible from the start. In my panic I sent my package to the wrong address, THEY PICKED IT UP FOR ME. They informed me every step of the way where they were in the process of recovering my data. 5 weeks later and I just received my drive back with 95% of everything on my LaCie. If you need your data recovery done right choose Rossman.
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Meg Prom Avatar
Meg Prom
6/17/2022
I teach at a gifted school and am dependent on a sturdy 7-year-old MacBook Pro purchased with a parents association grant. I use it for lecture, lessons, student presentations and all of my grading and internet at school. I had dropped the computer and it would not charge afterward. I called apple and they abandoned me. Their authorized repair people referred me to Louis before they abandoned me too. I showed up late on a Tuesday at his store frantic and worn out because this is my busiest time of the academic year. Frightened I would have to leave the computer there, Louis overheard me explaining I didn’t want the hard drive accidentally wiped and proceeded to start to analyze the problem. Then he gingerly opened up my tired computer and hooked power up from the inside, determined it was fixable and had some jolly guy in the back room hammer out the case for me while I waited. Then he put it all back together better than Humpty Dumpty and sent me on my way. I kept asking to pay him and he kept saying I could leave a tip if I wanted. I left a modest tip and thanked him and his really nice staff a few more times. I have never met anyone like this man. Yes Louis Rossmann is a true genius, unlike the misnomer coveted by apple technicians who are demeaning and often ineffective. Louis is talented, patient, and kind. And he’s a good teacher too. He treated my computer like it was a person and he treated me with dignity for wanting to rescue it. I hope he does well in his business. He seems happy but it bothers me that he says people are not quick to thank him. I wish more people knew the joys of being in the presence of his greatness and leaving so relieved you have your computer back that the rainstorm outside that night doesn’t annoy you. Thank you Louis, and I wish you deep happiness in your life. Keep up the greatness. If you ever need anything let me know.
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Maria Nedwidek Avatar
Maria Nedwidek
5/21/2019
Hard drive came back perfectly. I think it took a bit long for Rossman group to get the motherboard, but that may be partially my fault due to buying a board and then realizing it was incompatible. Everything was excellent, only complaint was that I had to scratch off a sticker, but it's literally nothing to worry about. Still kinda wondering if the store is an advertisement for the youtube channel or if the youtube channel is an advertisement for the store. Either way 5/5
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Mark Mann Avatar
Mark Mann
12/17/2020
5 star ratingI had a MacBook Air that died. Thankfully, I had watched a number of Louis Rossmann videos on YouTube and thought that his group would be the people for the job. I shipped my laptop off to Austin, within a few hours of receiving it, I was assigned a number and kept up to date on the progress. The laptop was repaired in about three business days, packed, and returned to me as good as new! Had I sent it to an "authorized" Apple repair center, they would have been required to replace the logic board, resulting in a complete loss of data! Thankfully, they know how to actually repair computers! I didn't have to lose any data ... it was all intact! That's a great win! The repair cost $425, which was actually less than the $464 at an authorized repair shop, to replace the entire logic board. For sure, if I have other issues, right back to Austin it will go! My only knock, and it's a small one is that the communication is not great when replying to the service ticket to ask questions. I'm still giving five stars though because 4.75 won't work!
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Paul ..
7/18/2024
5 star ratingfixed my laptop that had water damage. apple told me i would lose all my data but RRG was able to fix it and i got to keep all my data :)
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Tyler G. Avatar
Tyler G.
8/05/2025
I have a 8+ year old MacBook Air, it completely shut off on me and I was devastated since I have a ton of important business files that weren't backed up. I contacted Apple Tech through chat and we troubleshooted with negative results. The Tech set up an appointment with their Apple Store Genius Bar. I went over to the appointment and the individual at the Genius Bar couldn't help me and basically did everything the previous tech over chat had me do. The Genius Bar tech told me there was nothing that could really be done since its considered a "vintage" device. I could try to have it repaired by them but there is a flat rate and there will be a high chance that the data will be lost. I couldn't take that chance and loose the data. One of my friends gave me Rossmann's information. I contacted them and Kevin told me to bring it over. I was there less than 15 minutes, the tech did some minor work and got my MacBook Air to turn on! Also told me there was no charge! I couldn't believe it after coming out of the Apple Store loosing my mind due to the potential data loss! These Guys at Rossmann are truly honest individuals! I am extremely grateful and fully recommend taking any of your devices for service there. THANK YOU AGAIN! Miguel
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Miguel B. Avatar
Miguel B.
12/10/2022
This is literally the first review I've ever written, and these guys absolutely deserve it. I had a hard drive fail after it was connected to a bad power supply and fried itself. I basically lost 6+ months of work and was devastated. I sent the drive Rossmann Repair and they managed to recover all of the data I lost, and sent it to me on a new 1tb external drive. Also important to note: when I sent the drive in the company was in the process of moving to a new store location. Because it took a couple weeks extra for them to get to my drive, they waived the cost of the 1tb external my data was copied onto which was SO nice of them. I am so incredibly thankful, and would highly suggest going through Rossmann Repair if you need an affordable alternative to something like Drive Savers. Again, thanks guys. You rock.
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Matt Nemecek Avatar
Matt Nemecek
12/17/2020
My wife's mac screen stopped working in Indonesia. No matter were we took it, it was 600 USD to fix. Well, I have been watching Louis for a while now :-) and truly enjoy it. Anyway, I had convince my wife to send the MAC to Rossmans once we got back to the US. It wasn't easy since they are not "authorized" repair company. I had to convince her that they were better than Apple. She hesitantly said yes and trusted my judgement. Well Louis, you guys came through. Not only did you guys replace the faulty screen but my wife said her mac looked cleaned up. She was very happy with the results. THANKS FOR NOT MAKING ME LOOK BAD!!!. :-) Oh.. Rossman Group charged me 600 USD. The same amount we would have paid to have the mac fixed in Indonesia.
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Richard Rivera Avatar
Richard Rivera
11/21/2019
My 2017 WD My Passport external hard drive wasn't functioning and made a beeping noise! We went to a nearby PC and data recovery store that couldn't recover the data and they said it was too difficult and they had issues outsourcing because the task is too difficult!! I was in a panic because ONLY THAT HARD DRIVE HAVE MY UPCOMING SEASON PHOTOSHOOT (aka: I'm screwed at work because we need those photos for our FALL 21 campaigns, ads, social media, website - you cannot imagine!!!) So when I went to pick up my broken hard drive, I quietly (more like whispered to the guy in the front so he won't get in trouble naming a competitor) of who can fix this? The guy gave me one name and it was Rossman Group. I actually asked for more options just for backup but he firmly said Rossman Group. So we went to Chelsea and they immediately provided details of the diagnostics and I paid for the deposit. I followed up in a couple days and... I poured MY HEART OUT TO... SOMONE AT ROSSMAN (sorry I forgot your name). I was desperate and needed assurance that my LIFE's work is able to be recovered!! Of course, nothing is guaranteed but I'm thankful for the free 15 min therapy session with a staff. A few hours later, they told me that it's ready for pick up... I was like, "come again???!!!!" They were able to recover ALL DATA with a new shiny hard drive. THEY SAVED MY LIFE. NO AMOUNT OF PRAYING TO JESUS, BUDDHA, GHANDI, MOTHER THERESA CAN EXPRESS MY MOST SINCERE GRATITUDE TO ROSSMAN GROUP. THANK YOU, THANK YOU!
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Cece C. Avatar
Cece C.
7/26/2021

Our Recent Work

Our highly trained technicians have worked on some of the most complex cases with great success. If your hard drive or SDcard is no longer responsive, we’ll get your information back!
failed usb drive during data recovery service
Have a failed external USB drive? We can by-pass the USB on your drive and go straight for your data!
unstick heads - data recovery austin
Stuck heads? No problem! We have the tools and the clean room to un-stick your heads..
on site hard drive data recovery service
We can do clean room data recovery on premises when necessary.
inspecting 6 head stack donor drive
Inspecting a 6 head stack from a donor drive before it goes into the patient.

Bottom Line:

At Rossmann Repair Group, we don’t just recover data; we restore your peace of mind. Contact us today for your hard drive data recovery needs in Austin and experience service that sets the industry standard.

Top Reasons To Have Your Repairs Done By Us

All data recovery done on-site.

Our pricing is fair.

High success rate.

You can meet & speak with the recovery specialist working on your case directly.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

Call or Visit Us

Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

Email, Call or Walk Into Our Store.  We Want to Hear From You!

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We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
Made In America
No Outsourcing
Experienced Technicians

Address

Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258

OPENING HOURS
Monday-Friday – 11 AM to 7 PM

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