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Synology NAS Data Recovery

At Rossmann Repair Group, we specialize in Synology NAS data recovery. Our staff have the training & the tools whether it's physical drive damage, RAID failures, firmware corruption, and more!

Whether it's the Intel chip defects on the DS1515+ or software corruption, our team of data recovery technicians have seen & experienced almost every Synology issue.

Why Choose Rossmann Repair Group for Synology NAS Data Recovery?

  • Expertise and Experience with all types of RAID: Our team is trained and experienced in navigating the complexities of Synology NAS systems, from custom RAID configurations, Btrfs filesystems and more. Synology NAS devices usually utilize RAID for data redundancy. RAID recovery isn't always straightforward. Experienced professionals are familiar with the nuances of different RAID setups, from SHR (Synology Hybrid RAID) to more basic MDADM. Our technicians can effectively reconstruct data arrays of all types, and understand the importance of maintaining drive order & handling faulty drives without risking data integrity. 
  • Precision and Control with AceLAB PC3000: The AceLAB PC3000 is the gold standard in data recovery hardware, offering top tier precision & control over the recovery process. It allows technicians to bypass damaged firmware, repair corrupted file structures, & clone failing drives effectively
  • Secure and Confidential: We prioritize data security and confidentiality, maintaining a secure environment for your data throughout the recovery process. We do not outsource our data recovery; it is done in our lab, or not at all!

Common Causes of Synology NAS Data Loss

  • RAID Configuration Issues: RAID setups, such as SHR, can degrade or fail due to disk errors or misconfigurations.
  • Firmware Corruption: Firmware updates or errors can lead to system corruption, making data inaccessible.
  • Accidental Deletion: Files can accidentally be deleted or overwritten during normal operations.
  • Physical Damage: Disks may incur physical damage from environmental factors or wear and tear.

Our Synology NAS Data Recovery Process

  1. Initial Consultation and Assessment: Contact us to discuss your data loss situation. Our experts will guide you through initial steps and provide an overview of the recovery process.
  2. In-depth Diagnostic Analysis: Upon receiving your Synology NAS, our technicians perform a detailed analysis to figure out what caused your data loss. We provide you with a free, no-cost estimate.
  3. Data Recovery Plan Development: We create a customized recovery plan, selecting appropriate tools & techniques to maximize recovery success.
  4. Data Recovery begins: Our technicians work to recover your data!
  5. Data Recovery verification: We will provide you an opportunity to view your data through a secure, remote session to ensure that what was recovered is satisfactory to you. We don't expect you to pay before you see your data.
  6. Secure Data Return: Recovered data is transferred to a secure medium of your choice, ensuring it is returned to you safely and promptly.
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Synology NAS Models we service

We accept all Synology NAS for data recovery, the list below is a sample of what we service:

DiskStation (DS) Series

The DiskStation series includes models ideal for personal use, small offices, and medium-sized businesses. These devices often support RAID for data protection:

  • DS220j, DS220+, DS223, DS223j: Entry-level models for personal use or small offices.
  • DS420j, DS420+, DS423, DS423+: Mid-range options with advanced features for small businesses.
  • DS920+, DS923+: High-performance models for power users and SMBs.

RackStation (RS) Series

Rack-mounted NAS solutions tailored for business use:

  • RS820+, RS820RP+, RS1221+, RS1221RP+: High-capacity devices with enterprise-grade performance.
  • RS2421+, RS2421RP+: Extensive storage and redundancy options for large-scale environments.

FlashStation (FS) Series

All-flash NAS for high-speed data access:

  • FS2500, FS3600: Enterprise-grade devices designed for speed and performance.

Value Series

Affordable options for home users:

  • DS120j, DS218play, DS218, DS418: Perfect for simple storage and media streaming needs.

Plus Series

Models offering a balance of performance and cost-efficiency:

  • DS720+, DS1520+: Ideal for small businesses and tech enthusiasts.

Synology NAS Brands and Models

Synology offers a range of NAS solutions tailored to different needs:

  • DiskStation: User-friendly and versatile for homes and small businesses.
  • RackStation: Rack-mounted solutions for enterprise scalability.
  • FlashStation: High-speed, all-flash storage for demanding applications.

Watch a Real Data Recovery Service below!

Other devices we recover:

Laptop Hard Drives
Liquid damaged iPhones
Physically damaged USB flash drives
SD & microSD cards
WD MyPassport
Desktop Hard Drives
External Hard Drives
USB Hard Drives
RAID configurations
SATA, IDE, SCSI, SAS, SSD Hard Drives

Our Rates?

Giving a price without seeing the RAID array, assessing its condition is impossible. Everyone feels better having some basic idea of what things may cost, so for a basic idea, see below. Do realize the + means price can go up! Please do note that drives that have been opened before are rarely if ever recoverable by us: mention this prior to sending it in as we rarely work on pre-worked on drives.
hard drives

Hard Drives

$100 for basic data retrieval, $250-$650 for firmware repair, $900-$2000 for heads swap.
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SD cards and micro sd cards

SDcards/microSD cards

$200 for basic data recovery, $900 for breakout board data recovery
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cellphone data recovery

CellPhones

$300-$650 for drop or liquid damage, $1200+ for difficult cases(board swap). $400+ for any damage inflicted by inept repair technicians(long screw) that is above and beyond terrible.
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ssd card data recovery

SSDs

$300-$2000 depending on extent of damage
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Love From Our Customers

Hear from our satisfied customers who trust us for their data recovery needs in Austin. We didn't become the top rated repair shop on Google maps by accident - this was a 15 year effort of providing best-in-class service, with no gimmicks. 

5 star ratingThey were very responsive, and very flexible. They put a new motherboard in my computer and then learned that the screen was still bad. So they didn't charge me and sent me my hard drive too. I was really impressed
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Danny Shader Avatar
Danny Shader
12/17/2020
Been watching on youtube for a long time and eventually it was my turn to use his data recovery services. I was expecting to pay over $1000 for the data on my phone but it ended up being less than that. Shipping to and from was fast and the instructions and process to restore the data was simple to follow. A million thanks for getting my photos back!
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Tri Viszla Avatar
Tri Viszla
5/11/2025
I highly recommend Rossman Repair group. I was told by Apple that my MBP logic board needed to be completely replaced and there was no option for repair and that I would lose all of my data. I was told the same thing by a few local repair shops here in Tampa. After a bit of searching, I came across Rossman. I reached out to them and they said they thought they had a good chance of being able to repair my MBP without losing my data. The mail in process was very easy and efficient. Fortunately, they were able to fix the logic board for basically the same cost as Apple was charging to replace it. The process was easy, the techs were efficient and communicated well. Don’t fall for Apple’s games if you have issues that they claim can’t be repaired. Look into this wonderful company first.
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Savan S Avatar
Savan S
9/29/2023
These guys are LEGIT! Don't waste your time with anyone else. I had water damage in a newer iphone and had YEARS of pics which were not backed up. I was given a cost and time estimate reflective of what was on their website. Their service exceeded the high-points of both estimates. It was definitely not a drop-in the bucket cost, but worth the service. I was notified 24 hours later that my data recovery was complete. Unfortunately, my phone was not repairable but that didn't matter much to me anyway. Great service with these guys and glad to find them locally as well. If you're not in NYC- they will coordinate with you.
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Marlene Leekang Avatar
Marlene Leekang
12/17/2021
I was stressed out studying for my exams and ended up dropping and then spilling day-old soup all over my 6-month old Macbook Pro that cost $2000. The keyboard and then screen stopped working. I sent it to a local shop and they said nothing could be done, but I saw that Rossmann had a mail-in option. I was initially skeptical but sent in my laptop as a last-ditch effort to try to recover my laptop. They responded quickly and told me about what had gone wrong in my laptop, and fixed it so it works now! Plus, the computer is not able to turn off when the lid is closed, so they counted it as unfixable and didn't even charge me for the repair. I paid $30 to rescue a $2000 computer! Thanks so much for being the most decent shop I've ever encountered. I will be returning as long as I own Macs.
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Christine Y.
9/06/2022
I had a MacBook Air that died. Thankfully, I had watched a number of Louis Rossmann videos on YouTube and thought that his group would be the people for the job. I shipped my laptop off to Austin, within a few hours of receiving it, I was assigned a number and kept up to date on the progress. The laptop was repaired in about three business days, packed, and returned to me as good as new! Had I sent it to an "authorized" Apple repair center, they would have been required to replace the logic board, resulting in a complete loss of data! Thankfully, they know how to actually repair computers! I didn't have to lose any data ... it was all intact! That's a great win! The repair cost $425, which was actually less than the $464 at an authorized repair shop, to replace the entire logic board. For sure, if I have other issues, right back to Austin it will go! My only knock, and it's a small one is that the communication is not great when replying to the service ticket to ask questions. I'm still giving five stars though because 4.75 won't work!
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Paul ..
7/18/2024
5 star ratingI had the pleasure of visiting the Rossmann Repair Group in Austin one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro, a bad hard drive and possible data transfer. Louis Rossmann greeted us immediately and was very friendly and patient. He told us exactly what the problem was and said that the Macbook Pro was beyond repair due to bad GPU connections. In fact he saw this as soon as he turned it on, he could detect very faint lines on the screen which indicated this issue. He was very honest about this, he said that some places would get it to work for a while by heating it up and charging a few hundred dollars, but that the repair would not last long and it would certainly fail again.

My friend asked him if he could transfer the data from the Macbook to a Mac Mini so it would work like the Macbook. He said he could and it would take a couple of days. We returned a few days later to pick everything up. The cost was very reasonable and my friends were very satisfied with the service. He gave the bad HD back to us, said it would require sending to a recovery center. Just honest. No ripoffs.

In this tech repair industry, dishonesty is very common since tech people know the average person has no clue about any of this technology and there is almost no chance they would know if they are being fooled or how much the repair is really worth. I know this well since I also do computer and electronics repair and support myself and I know how easy it would be to fool customers left and right! I don't do this and I highly appreciate other tech experts who aren't tempted to profit from people's trust and innocence!

So in summary, if you don't want to get ripped of and lied to, and are looking for a highly competent reliable technician, make sure you go here with your Mac equipment. If you like, you can stop by an Apple Genius bar first for a good laugh, while they give you the wrong diagnosis, quote you an insanely high repair price, and try to convince you to buy a whole new unit.

Finally, if you want to be amazed, look for Louis Rossmann on YouTube and watch some of his videos where he shows exactly how he repairs the "unrepairable" and inspires many others to do their own repairs, start their own repair businesses and with his tireless entrepreneurial positive attitude even motivates disillusioned young students to not give up on school and go to college! (In fact one student said he was about to give up on education but after watching Louis on YouTube he made the decision to enter Med school! Now that's remarkable!)

Louis is such a great guy, that in some cases where the issue is very minor, like a bad cable, he even does the repair for no charge! Try to find anybody who is willing to do anything for no charge these days! (The Genius bar would certainly tell you that your unit has been water damaged, when it wasn't, (maybe was in a humid room which would turn the water indicators red!) and quote you $1000 for a repair that would cost them $7 for the cable)

Louis Rossmann is a hero, one of those rare individuals who make positive contributions to individuals and society every single day. I am pretty sure that anybody who gives him a bad review probably either is part of Apple, or considers Apple to be some kind of religious deity.
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Jerry D. Avatar
Jerry D.
9/05/2019
Had a raid 0 array (windows storage pool) (failed 2tb Seagate, and a working 1tb wd blue) recovered last year, it was much cheaper than the $1500 to $3500 Canadian dollars i was quoted by a Canadian data recovery service. the price while expensive was a comparatively reasonable $900USD (about $1100 CAD at the time). they had very good communication with me about the status of my recovery and were extremely professional. the drive they sent back was Very well packaged. I would 100% have a drive recovered by them again if i ever needed to again.
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Christopolis Avatar
Christopolis
4/09/2024
5 star ratingI like his YouTube channel, sent my iPad in for screen repair, and am very happy with his repair service. My only complaint is the USPS delivery who has started leaving boxes at the curb by my driveway. As an Amazon seller I have shifted to UPS, a little more expensive but better delivery drivers. The Stamps.com rate is better than I could get going direct with UPS, but price vs USPS is lower when shipping East Coast, to East Coast, it is a little more on West Coast. Rossmann is 5 star.
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Harry S. Avatar
Harry S.
4/27/2022
World-class Mac repair service. If you want it done right and fast, this is the shop. Rossmann Repair had my damaged Macbook Pro screen replaced and ready for pick up less than six hours after drop off. Prior to that, I had spilled a cup of tea on another laptop- they successfully retrieved all data. Their quiet, friendly efficiency is very much appreciated pandemic or not. Great guys and gals.
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Ron Link Avatar
Ron Link
12/17/2021
5 star ratingAfter years of watching Louis' YouTube vids I had to contact them for a damaged USB drive. I know they work on Apple products 99% of the time. This thumb drive had important documents that could not be reproduced, so I sent it in and they quoted me three times under what My big city wanted. Not to negate the time and work that goes into working on something so small. They are absolute professionals and I will be sending more damaged items in the future. From the time sent to return was exactly 15 days. Absolute life savers.
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Randy M. Avatar
Randy M.
12/17/2021
I would absolutely recommend Rossmann Repair Group. Very professional, and I was able to get everything I needed off of my broken hard drive. There's no question, if you need computer/hard drive help, Rossmann Repair Group is the best.
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Courtland Welch Avatar
Courtland Welch
12/17/2020
5 star ratingI had an iPhone 8 that was totally dead, wouldn't recognize being plugged into a computer or power outlet. The biggest problem was that it hadn't been backed up in a long time and there 5000+ photos and videos of our kids were potentially lost.

I sent it in to RRG and got a call from Kevin (who was the tech who was actually going to be handling my repair). He was great, forthcoming with the plan, and very polite.

Bottom line? Got my phone back with all the data still intact (apps, contacts, photos, videos, settings) working 100%, AND got a flash drive with the photos and videos on it.

Thanks guys!
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Chris S. Avatar
Chris S.
10/14/2019
5 star ratingMy laptop was ruined from water leakage in my bag and I was so worried that all of my data would be gone. I went to Apple and they said to buy a completely new laptop, which is costly. RRG repaired my laptop in A DAY with a reasonable price and I was so relieved. Weeks later, by laptop is working perfectly. I highly recommend this company for electronic repairs!
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Haley Balouch Avatar
Haley Balouch
5/17/2022
I have a 2017 macbook pro. For those who aren't aware this model had a ton of design flaws. A few months ago Apple replaced my keyboard and battery for free which was great. Then it started crashing unexpectedly. Apple wanted $500 (before tax) to repair the issue. Rossmann quoted me $350 (total), so i went with them. When I came to pick up my laptop the guy at the front handed my computer back, told me there was some debris in one of my usb-c slots, and that the problem was fixed. He also told me they had fixed it FOR FREE, since they didn't need to do any real repairs/labor. That was amazing and I really appreciate the honesty because I'm sure Apple would have charged me $500 for the same fix. And yes my computer seems to be working fine. I only have one constructive criticism: which is the time it took to get my computer back. I brought it in on a Friday night, seeing that they were open on the weekend, i figured I could have my computer back by Monday or Tuesday. The guy at the front informed me that they don't do repairs on weekends, so I'd have it back Wednesday, absolutely latest Thursday. Well, half way through Thursday I hadn't heard back, so i left a comment on the ticket asking for an update - to which they replied they'd have it ready Friday or the following Monday. I had a feeling this meant Monday and that turned out to be the case. Thankfully I didn't absolutely need my Mac those few extra days past the original Wed/Thurs estimate they gave...but I definitely wasn't thrilled about that. So my recommendation for your database/ticketing system: please add a date that specifies the estimated completion date communicated to the customer at drop off. This way your company can be proactive and reach out to customers if repairs will take longer than expected...and ensure everyone is on the same page about the most updated time to complete. But again, thank you for the repair/service, and I look forward to more great videos from Louis on YT :)
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Max P. Avatar
Max P.
10/30/2021

Our Recent Work

Our highly trained technicians have worked on some of the most complex cases with great success. If your hard drive or SDcard is no longer responsive, we’ll get your information back!
failed usb drive during data recovery service
Have a failed external USB drive? We can by-pass the USB on your drive and go straight for your data!
unstick heads - data recovery austin
Stuck heads? No problem! We have the tools and the clean room to un-stick your heads..
on site hard drive data recovery service
We can do clean room data recovery on premises when necessary.
inspecting 6 head stack donor drive
Inspecting a 6 head stack from a donor drive before it goes into the patient.

Bottom Line:

At Rossmann Repair Group, we don’t just recover data; we restore your peace of mind. Contact us today for your hard drive data recovery needs in Austin and experience service that sets the industry standard.

Top Reasons To Have Your Repairs Done By Us

All data recovery done on-site.

Our pricing is fair.

High success rate.

You can meet & speak with the recovery specialist working on your case directly.

Get In Touch with Us

Give us a call or fill out the form below to get a fast price estimate on a fix for your device.  If you are not local, we also offer a very streamlined Mail-In Service which makes it very easy to work with us from anywhere in the country.
Mail-In Repair Service

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Monday-Friday – 11 AM to 7 PM
2410 San Antonio Street
Austin, TX 78705

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We Can Fix Your Problem

We provide the best unauthorized MacBook, iPad & iPhone Repair in Austin. You can come to our store for a free estimate without an appointment, or mail your device to us from anywhere in the world to receive service.
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No Outsourcing
Experienced Technicians

Address

Rossmann Repair Group Inc 2410 San Antonio Street,
Austin, TX 78705
(347) 552-2258

OPENING HOURS
Monday-Friday – 11 AM to 7 PM

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