MacBook Water Damage Repair - Liquid Spills & More

This company did amazing work and great turn around on my liquid damaged Macbook Pro. Customer service was awesome including the sarcasm over the phone and on the website. Super professional and fun. Thanks for doing an amazing job. I highly recommend these guys. I shipped MacBook from Florida to New York had it back within a week.

This is my second time sending my laptop for a repair. Liquid damage the first time and this time a broken screen. They are reasonable with prices (Apple quoted me the price I paid for the laptop!!) I was nervous at first, shipping it from Wisconsin but everything worked out great both times!!!

Spilled water on my MacBook Pro 2020. Devastated that Apple would charge >$1300. These guys said no problem and did it in <$500 with tax. Highly recommend. Life saver

I had the pleasure of visiting the Rossmann Repair Group in Austin one day almost two years ago as friends of mine needed an evaluation of a broken Macbook Pro, a bad hard drive and possible data transfer. Louis Rossmann greeted us immediately and was very friendly and patient. He told us exactly what the problem was and said that the Macbook Pro was beyond repair due to bad GPU connections. In fact he saw this as soon as he turned it on, he could detect very faint lines on the screen which indicated this issue. He was very honest about this, he said that some places would get it to work for a while by heating it up and charging a few hundred dollars, but that the repair would not last long and it would certainly fail again.

My friend asked him if he could transfer the data from the Macbook to a Mac Mini so it would work like the Macbook. He said he could and it would take a couple of days. We returned a few days later to pick everything up. The cost was very reasonable and my friends were very satisfied with the service. He gave the bad HD back to us, said it would require sending to a recovery center. Just honest. No ripoffs.

In this tech repair industry, dishonesty is very common since tech people know the average person has no clue about any of this technology and there is almost no chance they would know if they are being fooled or how much the repair is really worth. I know this well since I also do computer and electronics repair and support myself and I know how easy it would be to fool customers left and right! I don't do this and I highly appreciate other tech experts who aren't tempted to profit from people's trust and innocence!

So in summary, if you don't want to get ripped of and lied to, and are looking for a highly competent reliable technician, make sure you go here with your Mac equipment. If you like, you can stop by an Apple Genius bar first for a good laugh, while they give you the wrong diagnosis, quote you an insanely high repair price, and try to convince you to buy a whole new unit.

Finally, if you want to be amazed, look for Louis Rossmann on YouTube and watch some of his videos where he shows exactly how he repairs the "unrepairable" and inspires many others to do their own repairs, start their own repair businesses and with his tireless entrepreneurial positive attitude even motivates disillusioned young students to not give up on school and go to college! (In fact one student said he was about to give up on education but after watching Louis on YouTube he made the decision to enter Med school! Now that's remarkable!)

Louis is such a great guy, that in some cases where the issue is very minor, like a bad cable, he even does the repair for no charge! Try to find anybody who is willing to do anything for no charge these days! (The Genius bar would certainly tell you that your unit has been water damaged, when it wasn't, (maybe was in a humid room which would turn the water indicators red!) and quote you $1000 for a repair that would cost them $7 for the cable)

Louis Rossmann is a hero, one of those rare individuals who make positive contributions to individuals and society every single day. I am pretty sure that anybody who gives him a bad review probably either is part of Apple, or considers Apple to be some kind of religious deity.

Hands down one of the best professional team have ever seen in their sector. Had a water damaged MacBook and took to apple and bestbuy and got some crazy quotes and timelines like 90 days plus 😃. Went to Ross and within 10 days got my MacBook back in perfect working condition. Great job guys 👍.

Very friendly and intuitive.I went in to see if I could repair my friend's water damaged Macbook and if they couldn't fix it, I didn't have to pay anything thing. Unfortunately, it was unsalvageable, and they held true to their word. I didn't have to pay a penny for it.Despite being unable to fix an expensive laptop that I was hoping to see come alive again, I am greatly impressed by the great customer service. The gentleman at the counter helped me quickly diagnose what the issues were, what parts were damages by the water, what had corrosion, etc.If I ever somehow end up owning a MacBook myself, I will definitely be coming to these guys should it fail on me.Keep up the good work

Had an amazing experience working with Rossman Repair Group. Spilled a cup of coffee on my 2020 MacbookPro, and even though it worked for a few minutes after the incident it soon died. I thought I would go on Youtube and see if I could find out how to open up my device and clean it, and managed to find my way to Mr Rossman's videos. Soon realized it would be foolish to try and do it myself - went to his website and saw that they offer a mail in free quote (I paid to ship, they do a free quote) service so it was a no brainer to send it to this guy and his team after watching a few of his videos. Apple quoted me at 1.1k to repair and once it was said it done RRG repaired my machine (logic board plus some touch pad bits for $600). I thought I was never going to be able to use my machine again and they revived it for me (using it to type this review) and I am eternally grateful to them! Their online portal for communication was super easy to use, very transparent process with no hidden fees. Very fair price all things considered. Thank you to the team at RRG! My recommendations: 1) Don't spill anything on your Mac, 2) if you do, send it to RRG and let them fix it.

Sent my Mac for a water damage charging port and the transaction was transparent I’ve received a proposal and my computer is living again after Apple told me it couldn’t be repaired and the repair would cost so much I would be better buying a new one.

I sent 2 MacBook Pros for repair, he told me that one of them was repairable but no the other because of a failure that is common on that model, if he repaired the problem, it will happen again very soon. He was sincere and I like that, at least he explained why. Apple Store "Genius" did not look at it, did not open it or even try anything. Sad.The other laptop had water damage but now it runs like new. Price for the repair was really fair.I will send any Mac to them without hesitation. I would like to say thanks to Louis Rossmann and his team.

Nice Honest business. Apple told me it would be $1,600 to fix my laptop due to spilled water without touching it. Brought it here and was quoted $450. Luckily it was a smaller repair and walked or passing under$200. Was a little dustier than when I left it, and they took care of it before I left.

Now I know why you are having these many stars :)Preface : A day before Christmas, unfortunately I spilled hot tea on my macbook pro and the panic started. Having a complete newbee to apple damage, I ended up at Apple Care where I got an estimate of 1200 bucks. It was sufficient to make me faint.I lost complete hopes and felt like stranded. I searched a lot on google and found multiple sites where they claimed that they will repair it in days time. But somehow reading all stars for Rossmann, I decided to go there. All the vacations and the workload they had, it took a while to get the laptop back as it was on day 1 but they nailed Apple Care in all ways.Service : Just as heard, got it repaired in exact timeframe as it was committed (couple of days in advance actually). Amazing service and clear communication on everything. I was told to call after 3 weeks (vacations and work load as mentioned) so I decided not to call in between and they themselves called me before that time.Quality : Seems just like day 1 when I first saw my laptop.Price : I had to pay only 40% of what I was told at Apple Care.. Nailed it completely.Advise : Don't be idiot like me to spill on the liquid on your laptop. If you somehow achieve to be an idiot, land up here.Recommended for sure :)

Spilled smoothie on a brand new two week old Airbook. Apple repair was going to be $1100. Bought new Airbook but couldn't throw out damaged one. A few months later learned of Rossmann Group through You Tube video. They fixed for $350. My son now has an Airbook that has been perfect for 2 years.

Can't recommend them and their services enough. I spilled coffee on my MacBook Air keyboard, and it shut down and wouldn't turn on after a few days. I remembered seeing their repair videos on youtube a while back so I figured I'd give them a shot. They received my computer on Monday and had it back on my doorstep Friday, spotless and working as if nothing had happened. Their rates are excellent considering it also includes the return shipping of the computer. 10/10

After I accidentally spilled tea on my macbook and it stopped working I got an estimate repair cost of $1,500+ at apple, and guys at Rossmann Repair Group fixed it for only $150. Thank you so much!

My MacBook Air got dropped in a body of water and stopped turning on. After getting a consult from a different group, they referred me here as they didn't have the right parts to extract the data from my hard drive. Initial consult took maybe 5-10 minutes of waiting before they told me they would be able to extract the data and move it to a new location (which ended up being my new MacBook Pro) for $100. This was versus the $750 Apple was quoting me and they would need me to ship my laptop to them (no thanks). Initially told me it would take one day. The following day when I called to follow up, they mentioned it may take another day, mostly I believe because they were busy. After letting them know I needed my laptop for work they were able to accommodate me and get it done that same day. Overall, quick/easy/efficient/good price point. The only downside to their reputable nature is that they are quite busy. Fortunately for me, my issue was relatively straightforward. But for a more complex issue their turnaround time will likely be slower, so make sure you let them know your time frame and get a time quote in addition to your $$$ quote for your own planning. Thanks! Will definitely return (but hope I won't have to).