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This article is for moderate to savvy users. It is not a precise, step by step guide. My goal is to point people who have some computer know how in the right direction. I will not be going into detail with each particular step. If you are somewhat computer savvy, but just need somewhere to […]

This video series was a four part series. I'm so happy with part 4 that I'm posting it in its own blog entry.

Does anyone in 2013 use the BBB to gauge a business prior to utilizing their services? What about BBB accreditation? I want to work with a BBB accredited business. BBB accreditation requires the business pay the BBB. BBB accreditation does not imply that the BBB investigates to see if the business acts ethically, or is […]

Outsourcing can be a useful tool, or a business’s downfall. The success of outsourcing depends on its implementation. I’d like to discuss some of the pros and cons of outsourcing. Outsourcing helps provide consistency in work quality. Outsourcing can help a franchising business by providing consistency in experience.  It is difficult to start a business […]

Many repair shops make all their purchases off eBay. Not simply odds and ends, but everything. Sometimes, this works. Sometimes, an evil parts vendor sends you broken crap, which you must waste a week or two on returning, as your customer rips you a new one. The answer to retain customer satisfaction is simple; stock […]

Something every technician will encounter during their professional career - the customer radiating irritation and disdain that their services cost money.

https://www.facebook.com/photo.php?fbid=478462465550511&set=a.304914029572023.74409.304851226244970&type=1&relevant_count=1   Missing pads from liquid spills make QFNs miserable. Screw LP8543SQ , who misses inverter boards?! 🙁

This is not of our business - it is of another, whose name I won't mention. Anytime I put a critical eye on a Yelp! review, it is not a review of us. We would obviously be biased, since we work here, and like ourselves, to defend ourselves. However, we wouldn't have any personal stake […]