We don't outsource. Your drive stays in Austin.
Skip the middleman markup. Ship directly to the experts.
Ship To Address:
Rossmann Repair Group 2 Inc
2410 San Antonio St
Austin, TX 78705
Transit Times
FedEx Overnight: arrives the next business day
Mail-in data recovery at Rossmann Repair Group works in four steps.
This process eliminates The Local Trap, where local shops add a Middleman Tax of $300 to $1,000 by outsourcing your drive to a national lab. We are the lab. If we cannot recover your data, you pay nothing.
Four steps from your door to recovered data. No middlemen, no outsourcing.
Fill out the online form with your device type, symptoms, and contact info. You get a ticket number by email within minutes. Write it on the outside of your box.
Free, takes 2 minutesAnti-static bag, bubble wrap, box-in-box. Ship to 2410 San Antonio St, Austin, TX 78705 using any carrier with tracking.
Your drive goes directly to our labOur engineers diagnose the failure using PC-3000 systems and send you a firm quote. No work begins without your written approval.
No diagnostic feesOnce approved, we recover your data and ship it back on a new external drive with full insurance and signature confirmation.
No data, no charge“Sent my hdd for data recovery, process was simple and I was able to pre-authorize an amount. They worked on my drive within 2 days of receiving it and the total cost was literally 1/10th of the amount of another service I got a quote from. Professional, quick, affordable. Nothing to complain about.”
“My satisfaction with Rossmann Repair Group goes beyond just 5 stars. I had a hard drive die some time ago, but I had no idea where I could send it knowing it would be safe, or there being a chance I'd be ripped off.”
“Walked in with my wife's dead hard drive, walked out 20 minutes later with it fixed. They were friendly, professional, did the work in a snap, and saved me the hefty repair prices for other (mail in) hard drive recovery services!”
“USE THIS COMPANY!!!! You will not regret it. Extremely professional and transparent about everything, including cost. I sent my hard drive out for repair with another company that quoted me $1500. for a simple recovery. Rossman did better, faster, and significantly more accurately priced ($1300 less!). I loved everything about the interactions I had with their employees.”
Fill this out before you ship. You will receive a ticket number via email immediately.
Write this Ticket Number clearly on the outside of your box.
You approve all costs before work begins. No surprise invoices. If we can't recover your data, you pay nothing.
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Open form in new tabMost local shops ship your drive to a 3rd party hub. We don't. Your drive never leaves our sight until we ship it back to you. See our full intake, tracking, and return process.
Proper packaging is your first line of defense. A drive that has failed logically (software) can become a physical failure if dropped during shipping.
Warning: Do not use FedEx envelopes or padded mailers. They offer zero crush protection.
We accept hard drives, SSDs, NVMe M.2 modules, USB flash drives, SD cards, iPhones, MacBooks, & RAID/NAS arrays. Each media type has different physical vulnerabilities during transit.
HDDs are shock-sensitive even when powered off. A severe impact can dislodge the read/write heads onto the platter surface. Use dense, immobile padding; loose packing peanuts let the drive migrate to the box edge where shock absorption is zero. HDD recovery starts at From $100.
Solid-state drives don't have moving parts, so shock isn't the concern. Electrostatic discharge (ESD) is. A bare M.2 NVMe module or SATA SSD PCB must go inside an anti-static bag before any external padding. Don't wrap bare circuit boards directly in bubble wrap. SSD recovery starts at From $200.
Don't ship the entire NAS chassis unless we ask for it. Remove each drive, label the bay order clearly (Drive 1, Drive 2, etc.), & package them individually. Bay order is critical for RAID reconstruction without the original controller metadata.
We use PC-3000 Express, PC-3000 Portable III, PC-3000 SSD, & DeepSpar Disk Imager at our Austin lab. These are the same tools every serious recovery lab uses. But data recovery is governed by physics, not promises. Here's what that means for your device.
MacBooks manufactured after 2018 have hardware-bound encryption. The NAND storage chips are cryptographically tied to the CPU on the logic board. Desoldering the chips & reading them in an external programmer won't work. Recovery requires repairing the logic board at the component level to restore power rails & boot the Mac into DFU or Target Disk Mode. We perform this board-level micro-soldering in-house using Hakko FM-2032 irons & FLIR thermal cameras for fault isolation.
The Local Trap: When you drop your drive off at a local computer repair shop, they often ship it to a national lab, adding a Middleman Tax of $300-$1,000 to your bill.
The Rossmann Way: We are the lab. We have the PC-3000 systems, the Class-100 laminar flow benches, and the donor inventory on-site. Our professional hard drive data recovery services are performed entirely in-house. Learn more about why lab recovery beats remote recovery.
We use USPS Priority Mail / FedEx with signature confirmation. All completed recovery jobs are shipped back with full insurance covering the value of the recovery service.
Yes. Drives are shipped globally every day. The key is immobilization. If the drive cannot move inside the box, it is safe.
No. Our policy is No Data, No Charge. You owe us nothing for the attempt. You would only pay return shipping if you want the original device back.
Evaluation: 1-3 days. Recovery: 3-5 business days for simple copies, 4-8 weeks for head swaps (donor part dependent). A +$100 rush fee to move to the front of the queue is available to move to the front of the queue.
We recommend finding a local shop first. If you use us, you cover all shipping/customs costs both ways. We are not liable for international transit delays.
No. If your drive is clicking, beeping, or dropping offline, it has a hardware failure. Running CHKDSK or consumer recovery software forces failing read/write heads to drag across the platters, scoring the magnetic surface & turning a recoverable problem into permanent data loss. Keep the drive powered off & ship it to us.
Never. Rebuilding a degraded RAID stresses the remaining aging drives, which can cause secondary failures. A forced rebuild with a damaged member can overwrite parity data with garbage, destroying the original file structures. Power off the NAS, label the bay order, & ship the individual drives.
No matter where you are in the United States, you can ship your drive to our Austin lab. Here are city-specific guides for some of the areas we serve.
Our Austin lab operates on a transparency-first model. We use industry-standard recovery tools, including PC-3000 and DeepSpar, combined with strict environmental controls to make sure your hard drive is handled safely and properly. This approach allows us to serve clients nationwide with consistent technical standards.
Open-drive work is performed in a ULPA-filtered laminar-flow bench, validated to 0.02 µm particle count, verified using TSI P-Trak instrumentation.
Serving clients nationwide via mail-in service since 2008. Our lead engineer holds PC-3000 and HEX Akademia certifications for hard drive firmware repair and mechanical recovery.
Our repair work has been covered by The Wall Street Journal and Business Insider, with CBC News reporting on our pricing transparency. Louis Rossmann has testified in Right to Repair hearings in multiple states and founded the Repair Preservation Group.
Our "No Data, No Charge" policy means we assume the risk of the recovery attempt, not the client.
Louis Rossmann
Louis Rossmann's well trained staff review our lab protocols to ensure technical accuracy and honest service. Since 2008, his focus has been on clear technical communication and accurate diagnostics rather than sales-driven explanations.
We believe in proving standards rather than just stating them. We use TSI P-Trak instrumentation to verify that clean-air benchmarks are met before any drive is opened.
See our clean bench validation data and particle test videoFull HDD recovery service overview
SSD firmware and controller recovery
WD Passport, Seagate Backup Plus, LaCie portables
How to safely pack your drive
What happens when we receive your drive
Five published pricing tiers
Our guarantee policy
Secure facility. Expert engineers. No data, no charge.
