Nationwide Data Recovery:
Secure, Tracked, In-House
We don't outsource. Your drive stays in Austin.
Skip the middleman markup. Ship directly to the experts.
Ready to Ship?
Fast TrackShip To Address:
Rossmann Repair Group 2 Inc
2410 San Antonio St
Austin, TX 78705
How it Works
Step 1: Create Your Ticket
Fill this out before you ship. You will receive a ticket number via email immediately.
Write this Ticket Number clearly on the outside of your box.
Ship To:
2410 San Antonio St
Austin, TX 78705
What TO Send
- ✓Your Device (Drive, Phone, Laptop)
- ✓Note with Name & Ticket #
- ✓Passcode (if locked)
- ✓Return Address inside box
What NOT To Send
- ✗ Chargers / Cables
- ✗ Original Retail Boxes
- ✗ Protective Cases
- ✗ iMacs (Local drop-off only)
Form not loading?
Open form in new tabFull Chain of Custody
Most "local" shops ship your drive to a 3rd party hub. We don't. Your drive never leaves our sight until we ship it back to you.
Arrive
Secure intake & tagging
Scan & Log
Asset serialized & photographed
Clean Bench Work
Recovery in ISO-5 airflow
Secure Return
Insured shipping back to you
How to Package Your Drive
Proper packaging is your first line of defense. A drive that has failed logically (software) can become a physical failure if dropped during shipping.
- 1Anti-Static Bag: Protects the PCB from electrostatic discharge.
- 2Bubble Wrap (2-3 inches): Tightly wrap the drive. Peanuts allow shifting; don't use them alone.
- 3Box-in-Box: For maximum safety, place the wrapped drive in a small box, then float that box in a larger one.
Warning: Do not use FedEx envelopes or padded mailers. They offer zero crush protection.
Why Ship to Austin?
The "Local" Trap: When you drop your drive off at a local computer repair shop, they often ship it to a national lab, adding a "Middleman Tax" of $300-$1,000 to your bill.
The Rossmann Way: We are the lab. We have the PC-3000 systems, the Class-100 laminar flow benches, and the donor inventory on-site.
Insurance
We use USPS Priority Mail / FedEx with signature confirmation. All completed recovery jobs are shipped back with full insurance covering the value of the recovery service.
Mail-In FAQ
Is it safe to mail a hard drive?
Yes. Drives are shipped globally every day. The key is immobilization. If the drive cannot move inside the box, it is safe.
Do I pay if you can't recover the data?
No. Our policy is "No Data, No Charge." You owe us nothing for the attempt. You would only pay return shipping if you want the original device back.
What is the turnaround time?
Evaluation: 1-3 days. Recovery: 2-5 days for software issues, 1-3 weeks for hardware/head swaps (donor part dependent).
International Shipping?
We recommend finding a local shop first. If you use us, you cover all shipping/customs costs both ways. We are not liable for international transit delays.
We are ready to receive your drive.
Secure facility. Expert engineers. No data, no charge.