No Fix, No Fee Data Recovery Guarantee
Rossmann Group's no fix, no fee guarantee means you pay nothing if we cannot recover your data. There are no diagnostic fees, no evaluation fees, and no attempt fees. We evaluate your hard drive, SSD, iPhone, or other device at zero cost, provide a firm quote before work begins, and charge only when we deliver the specific files you requested. Many competitors advertise a "free evaluation" but charge $50 to $150 to return your drive if they cannot recover it or if you decline their quote. Some add "media fees" or "attempt fees" on top. We charge none of these. The evaluation is free, the quote is free, and saying no costs you nothing. You define what counts as a successful recovery before any paid work starts. If we do not deliver those files, you owe $0.
How It Works
- Free evaluation: we diagnose your device at no cost.
- Quote before work: you approve the price before we start.
- No success, no charge: if we fail, you pay $0 for the attempt.
- Only pay for results: you are charged only when your data is recovered.
The "Free Evaluation" Trap
Many data recovery companies advertise free evaluations but bury fees in the fine print. After diagnosing your drive, they charge $50 to $150 just to ship it back if recovery fails or if you decline their quote. Others label this a "media fee," "handling fee," or "attempt fee." The result is the same: you pay for getting nothing back. Some companies also require non-refundable deposits before any work begins, with no guarantee those deposits lead to recovered data.
At Rossmann Group, the evaluation is free and the return is free. If we cannot recover your data, we return your device at no cost. No deposit is required on standard recoveries (firmware, logical, SSD). The only cases that require a deposit are head swaps and platter-level repairs ($1,200+), where a 50% deposit covers donor parts that are physically consumed during the procedure.
Why We Do This
You are already dealing with a stressful situation. You should not also worry about paying for failure. We are confident in our skills. If we cannot help you, we do not deserve your money.
What Services Does This Cover?
Our no-fix-no-fee guarantee applies to all recovery services: hard drive recovery, SSD recovery, RAID and NAS recovery, iPhone recovery, and MacBook logic board repair. See our recovery process for details on how we evaluate each case.
Hardware Repair vs. Software Locks
Our "no data, no fee" policy applies to hardware recovery. We do not bill for unsuccessful physical repairs. If we replace a hard drive read/write head assembly or repair a liquid-damaged logic board to a bootable state, the hardware repair is complete and standard rates apply. If data remains inaccessible due to user-configured software locks, a forgotten passcode, or a remote wipe command, the physical repair is still billable. We cannot bypass user encryption or activation locks.