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Rossmann Repair Group

No data, no recovery fee.

Rossmann Group's "No data, no recovery fee." guarantee means you pay nothing if we cannot recover your data. There are no diagnostic fees, no evaluation fees, and no attempt fees. We evaluate your hard drive, SSD, iPhone, or other device at zero cost, provide a firm quote before work begins, and charge only when we deliver the specific files you requested. Some labs add "media fees" or "attempt fees" when they cannot recover a drive or when you decline their quote. We charge none of these. The evaluation is free, the quote is free, and saying no costs you no recovery fee; return shipping is billed. You define what counts as a successful recovery before any paid work starts. If we attempt the recovery and cannot deliver those files, you owe $0. That guarantee covers our inability to reach data that is still on your device. It does not apply to a device that arrives already wiped. A factory reset, a remote wipe such as Find My iPhone Erase, or an operating-system restore destroys your data before the device reaches us. That loss is outside our control and is not a recovery we failed at, so a device sent to us already wiped is billed at the full data recovery rate for the work performed, whether or not the wiped data can be retrieved.

How it works

How It Works

  • Free evaluation: we diagnose your device at no cost.
  • Quote before work: you approve the price before we start.
  • No success, no charge: if we fail, you pay $0 for the attempt.
  • Only pay for results: you are charged only when your data is recovered.
Hidden fees

Hidden Fees Behind "Free" Evaluations

Many data recovery companies advertise free evaluations but bury fees in the fine print. Some charge a "media fee," "handling fee," or "attempt fee" when recovery fails or when you decline their quote. The result is the same: you pay for getting nothing back. Some companies also require non-refundable deposits before any work begins, with no guarantee those deposits lead to recovered data.

At Rossmann Group, the evaluation is free. If we cannot recover your data, you pay no recovery fee; return shipping is billed. No deposit is required on standard recoveries (firmware, logical, SSD). The only cases that require a deposit are head swaps and platter-level repairs ($1,200+), where a 50% deposit covers donor parts that are physically consumed during the procedure.

Why we do this

Why We Do This

You are already dealing with a stressful situation. You should not also worry about paying for failure. We are confident in our skills. If we cannot help you, we do not deserve your money.

Services covered

What Services Does This Cover?

Our "No data, no recovery fee." guarantee applies to all recovery services: hard drive recovery, SSD recovery, RAID and NAS recovery, iPhone recovery, and MacBook logic board repair. See our recovery process for details on how we evaluate each case.

Policy clarification

Hardware Repair vs. Software Locks

Our "no data, no fee" policy applies to hardware recovery. We do not bill for unsuccessful physical repairs. If we replace a hard drive read/write head assembly or repair a liquid-damaged logic board to a bootable state, the hardware repair is complete and standard rates apply. If data remains inaccessible due to user-configured software locks, a forgotten passcode, or a remote wipe command, the physical repair is still billable. We cannot bypass user encryption or activation locks.

Common questions

Frequently Asked Questions

What does 'no fix, no fee' mean in data recovery?
It means you pay nothing if we cannot recover the data you need. No diagnostic fees, no evaluation fees, no attempt fees. You receive a firm quote after our free evaluation and only pay that amount if recovery succeeds.
Are there any hidden fees or charges?
No. The quote you approve is the price you pay. The only additional costs are tax and the target drive we copy your data onto. If recovery fails, you owe $0 for the attempt. Return shipping is the only cost on unsuccessful cases if you want the original drive back.
What counts as a successful recovery?
You define success. Before work begins, you tell us which files or folders matter most. Recovery is successful when we deliver the data you requested. If the specific files you need are still on the device but we cannot recover them, you do not pay. A device that arrived already wiped is a separate case: the data was destroyed before it reached us, so it is billed at the full data recovery rate.
My phone was wiped or factory reset. Does the no-fee guarantee still apply?
No. The no-fee guarantee covers our inability to reach data that is still on your device. It does not apply when the device arrives already wiped. A factory reset, a remote wipe such as Find My iPhone Erase, or an operating-system restore destroys the data before the device reaches us, which is outside our control and is not a recovery we failed at. A device sent to us already wiped is a standard recovery job billed at the full data recovery rate, whether or not the wiped data can be retrieved. If you are not sure whether your device was wiped, tell us before you ship it.
Do you require a deposit?
Only for head swap and platter-level cases ($1,200+), where a 50% deposit covers the cost of donor parts that are consumed during the repair. Firmware, logical, and SSD recoveries require no deposit.
Does the guarantee apply to hardware repairs like MacBook logic boards?
Our no-fee policy applies to data recovery. For hardware repair (MacBook logic board repair, liquid damage remediation), if we restore the device to a bootable state, the repair is complete and billable. If user-configured software locks, forgotten passcodes, or remote wipe commands block data access after a successful hardware repair, the physical repair is still billable.
Do other data recovery companies charge extra fees?
Many do. Some charge a 'media fee' or 'attempt fee' when recovery is unsuccessful or when you decline their quote. At Rossmann Group, the evaluation is free, the quote is free, and declining the quote costs you no recovery fee; return shipping is billed.
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