Get in Touch

Call us at (347) 552-2258 during business hours (Mon-Fri 11am-7pm CT) to speak directly with our technicians. You can also email [email protected] for non-urgent inquiries. We respond to emails within 24 hours.

Yes, walk-ins are welcome during business hours Monday through Friday, 11am-7pm. We're located at 2410 San Antonio Street, Austin, TX 78705, a few minutes from UT Austin campus.

Pack your device in an anti-static bag with padding, include your contact information and a description of the issue, then ship it to our Austin lab with tracking and signature required. We'll evaluate it for free and send you a firm quote before starting any paid work.

For local walk-ins, usually same day. For mail-in devices, we provide a quote within 1-2 business days of receiving your device. Complex cases requiring deep diagnostics may take longer, but we'll keep you updated.

Bring the device that needs repair or data recovery, any relevant power adapters or cables, and any passwords needed to access the device. If you have specific files you need recovered, let us know which ones are most important.

Ship to: Rossmann Repair Group Inc, 2410 San Antonio Street, Austin, TX 78705. Include your name, phone, email, and description of the problem. Use a carrier with tracking and signature required.