Data Security & Protection
Your data security is our top priority. Learn about the comprehensive measures we take to protect your sensitive information during repair and recovery services.
Our Commitment to Your Data
When you send us a device for hard drive data recovery or MacBook repair, you're trusting us with your most sensitive information: personal photos, financial documents, business records, and private communications.
We take this responsibility seriously. This page outlines the specific security measures, protocols, and standards we maintain to protect your data throughout the entire service process.
Enterprise Data Recovery NDA & Confidentiality Services
We understand that corporate and enterprise clients often handle sensitive business data and proprietary information that requires formal confidentiality agreements. Our corporate data recovery confidentiality protocols ensure your trade secrets remain secure.
We sign NDAs to ensure absolute confidentiality for your enterprise data, but we do not sign BAAs and are not HIPAA certified.
Our enterprise data recovery NDA process is streamlined to get your critical data back fast without red tape.
What's Included:
- Bilateral NDA: We'll sign your company's standard NDA or use ours
- Regulated Data Handling: Experience with legal, financial, and corporate data recovery under NDA (we do not sign BAAs)
- Certificate of Destruction: Formal documentation of secure data deletion
- Chain of Custody: Complete documentation from receipt to return
- Designated Handler: Single point of contact for your account
Note: NDA services include an additional administrative fee. Contact us for enterprise pricing.
Who Uses Our NDA Services?
Law firms, healthcare providers, financial services companies, tech companies, and educational institutions recovering sensitive or privileged data under formal confidentiality agreements.
- Law Firms
Attorney-client privileged data recovery
- Healthcare Providers
Patient records and medical imaging data (NDA only; we do not sign BAAs and are not HIPAA certified)
- Financial Services
Banking and investment data
- Tech Companies
Proprietary code and trade secrets
- Educational Institutions
FERPA-protected student records
Why This Matters
Many large data recovery companies either refuse to sign NDAs or charge premium enterprise rates. We add a modest administrative fee for the extra paperwork. You get enterprise-grade security at near-consumer pricing.
Why Enterprise Clients Choose Us Over National Labs
The Rossmann Advantage
- Security is the Baseline: Every customer gets the same high-security, air-gapped handling. We don't charge extra for "secure" service. Here, it's the only way we work.
- Paperwork Fee Only: Our enterprise fee covers the legal review of your NDA and administrative reporting requirements, not a "security upgrade."
- Direct Access: You speak directly to the team handling your data, not a call center script.
National Labs & Big Box
- Security as an Upsell: "High security" is often a premium tier priced 3-10x higher than standard service.
- Evaluation Fees: Many charge hundreds just to look at the drive before telling you the price.
- Outsourced Chains: Your device may be shipped to a different regional hub without your knowledge.
Comprehensive Security Measures
Physical Security
- •Devices stored in access-controlled facility in Austin, TX
- •24/7 surveillance and alarm monitoring
- •Limited technician access to secure work areas
- •Visitor check-in and escort protocols
Access Controls
- •Only authorized technicians handle customer devices
- •Individual accountability through work order tracking
- •Strict confidentiality agreements for all staff
- •No unauthorized device access or data browsing
Data Handling
- •Data accessed only as necessary for diagnosis and recovery
- •No browsing, copying, or retention of personal files
- •Recovered data delivered on encrypted external drives
- •Temporary test accounts created and immediately deleted
Network Security
- •Isolated network for device testing and diagnostics
- •Air-gapped systems for sensitive data recovery work
- •Encrypted data transfers using SSL/TLS protocols
- •Regular security audits and vulnerability assessments
Secure Destruction
- •Secure data wiping within 30 days of service completion
- •DOD 5220.22-M compliant data erasure standards
- •Physical destruction of failed storage media when requested
- •Certificate of destruction available upon request
Compliance & Training
- •Ongoing staff training on data privacy and security
- •Adherence to industry best practices and standards
- •Regular security protocol reviews and updates
- •Incident response plan for potential security events
Data Lifecycle & Chain of Custody
We maintain strict chain of custody procedures throughout the entire service lifecycle. Here's exactly how your data is handled from receipt to secure deletion:
Device logged, photographed, and assigned a secure work order number
Security: Immediate chain of custody documentation
Technician accesses device only to diagnose the specific reported issue
Security: Minimal necessary access principle enforced
Work performed in secure lab environment by authorized personnel
Security: All activities logged and traceable to individual technicians
Temporary test accounts created, functionality verified, accounts deleted
Security: No permanent credentials or personal data retention
Recovered data transferred to encrypted external drive or returned device
Security: Secure packaging and tracked shipping
All customer data securely wiped from lab systems within 30 days
Security: DOD-compliant multi-pass overwrite or physical destruction
Why Enterprise Clients Choose Us Over National Labs
Companies like DriveSavers and Ontrack charge premium “enterprise tier” pricing for security features we include as standard. Here's the truth: our security protocols are identical whether you're a student or a Fortune 500.
Transparent Pricing
Us: Published price ranges. Same rates for everyone.
Them: “Call for quote” often means $2,000-$5,000+ for enterprise.
NDA Without the Premium
Us: Small admin fee for custom paperwork.
Them: NDAs bundled into “enterprise tier” at 3x the cost.
Single-Facility Security
Us: Your drive stays in Austin. Zero transfers.
Them: May ship between intake centers and labs.
Audit Your Data Recovery Vendor
Ask these questions before trusting any company with sensitive data:
Does the drive leave your facility?
RRG: No. All work done on-site in Austin.
Is there an evaluation fee?
RRG: No. Free diagnosis, no obligation.
Will you sign our NDA?
RRG: Yes. Your NDA or ours. Small admin fee.
What are your exact prices?
RRG: Published ranges. Firm quote after diagnosis.
Can I speak to the technician?
RRG: Yes. Direct contact with the person doing the work.
Is “security” an upsell?
RRG: No. Same security for all clients.
Why In-House Matters
Unlike many competitors who outsource data recovery to third-party labs, all work is performed on-site at our Austin, TX facility by our own trained technicians.
This means your device never leaves our chain of custody. You're not trusting multiple companies. Working with Rossmann Group means you deal with one team with established security protocols & direct accountability.
In-House Benefits:
- Single point of responsibility and accountability
- No data transfers between multiple facilities
- Direct communication with the actual technicians
- Faster turnaround without third-party delays
- Complete control over security protocols
All repairs and data recovery performed at our secure Austin facility
Technical Security Standards
Data in Transit
- •Website Security: TLS 1.3 encryption for all web traffic
- •Email: Encrypted email available for sensitive communications
- •Data Delivery: Recovered data on encrypted external drives (AES-256)
Data at Rest
- •Physical Security: Devices stored in locked, alarmed facility
- •Access Control: Biometric and keycard access to lab areas
- •Temporary Storage: Encrypted file systems for temporary data staging
Data Destruction
- •Software Wiping: DOD 5220.22-M 7-pass overwrite standard
- •Physical Destruction: Degaussing and shredding for failed media
- •Verification: Certificates of destruction available upon request
Staff & Training
- •Background Checks: All technicians undergo background screening
- •Confidentiality: Signed NDAs and confidentiality agreements
- •Ongoing Training: Regular security and privacy training
What We Don't Do
Being clear about what we don't do. We:
- ✗Never browse your personal files beyond what's necessary for diagnosis
- ✗Never copy your data for any purpose other than recovery delivery
- ✗Never share your data with third parties or use it for any purpose
- ✗Never retain your data beyond the service period (30 days maximum)
- ✗Never outsource work to third-party labs or offshore facilities
Audit Your Vendor: A Security Checklist
Before sending sensitive corporate data to any recovery firm, ask these critical questions. If they can't give you a straight answer, your data isn't safe.
1. Does the drive leave this facility?
At Rossmann Group, no. Your drive never leaves our Austin lab. Many local shops outsource complex work; ensure the people you hand the drive to are the ones fixing it.
2. Is there a Security Tier?
No. We apply the same air-gapped, encrypted handling to every case. If a company charges extra for your data to be safe, their standard process is likely insecure.
3. What is the evaluation fee?
Ours is free. High evaluation fees trap you into using a particular service. We diagnose your drive at no cost with no obligation.
4. Can I speak to a technician?
Yes. At Rossmann Group, you communicate directly with the person working on your drive, not a salesperson or call center.
5. How is data returned?
We return recovered data on encrypted external drives or via secure encrypted transfer. Ask any vendor how they deliver data; unencrypted USB drives in the mail are not acceptable.
6. What is the deletion policy?
We securely wipe all customer data within 30 days using DOD 5220.22-M compliant standards. Verify that any vendor you consider has a strict timeline and documented protocol for post-job data purging.
Data Security Questions
Contact us directly. If you have specific questions about our security protocols, encryption methods, or data handling procedures, we will walk you through them.
For security-related inquiries, please contact us at [email protected] or call (512) 212-9111.
Frequently Asked Questions
How do you handle sensitive healthcare or regulated data?
We are not HIPAA certified and do not sign BAAs. We do sign NDAs and provide chain-of-custody documentation. All recovery is performed in-house at our Austin lab by your assigned technician. We maintain encrypted storage, access controls, and securely purge working copies after delivery.
Will you sign our corporate NDA?
Yes. We regularly work with law firms, tech companies, and government contractors who require specific non-disclosure agreements. We can sign your standard corporate NDA or provide our own mutual confidentiality agreement for your legal team to review.
How do you ensure chain of custody?
From the moment your device arrives at our Austin facility, it is tagged, photographed, and tracked. Every interaction with your device is logged. We can provide a detailed chain of custody report upon request, documenting exactly who handled your device and when.
What happens to the data after recovery?
Once you confirm successful receipt of your recovered data, we hold a secure backup for 14-30 days (unless requested otherwise) to ensure you have a working copy. After this period, data is securely wiped using DOD 5220.22-M compliant standards or physically destroyed.