Data Security & Protection
Your data security is our top priority. Learn about the comprehensive measures we take to protect your sensitive information during repair and recovery services.
Our Commitment to Your Data
When you send us a device for hard drive data recovery or MacBook repair, you're trusting us with your most sensitive information: personal photos, financial documents, business records, and private communications.
We take this responsibility seriously.
Direct Access
You talk directly to the team handling your data, not to somebody reading a call center script.
Physical Security & Data Handling
Physical Security
- Devices stored securely at our Austin, TX lab
Data Handling
- Recovered data delivered on external drives
How Recovered Data Gets Back to You
Recovered data transferred to external drive or returned device
Published Pricing & One Facility
| Factor | Rossmann Group |
|---|---|
| Transparent Pricing | Published price ranges. |
| Single-Facility Security | Your drive stays in Austin. Zero transfers. |
Audit Your Data Recovery Vendor
Ask these questions before trusting any company with sensitive data:
Does the drive leave your facility?
RRG: No. All work done on-site in Austin.
Is there an evaluation fee?
RRG: No. Free diagnosis, no obligation.
What are your exact prices?
RRG: Published ranges.
Can I speak to the technician?
RRG: Yes. Direct contact with the person doing the work.
Why In-House Matters
Unlike many competitors who outsource data recovery to third-party labs, all work is performed on-site at our Austin, TX facility by our own trained technicians.
This means your device never leaves our chain of custody. You're not trusting multiple companies. Working with Rossmann Group means you deal with one team with established security protocols & direct accountability.
In-House Benefits:
- Single point of responsibility and accountability
- No data transfers between multiple facilities
- Direct communication with the actual technicians
- Faster turnaround without third-party delays
All repairs and data recovery performed at our secure Austin facility
Data Return & Media Destruction
Data Delivery
- Recovered data on external drives
Data Destruction
Need media destroyed without recovery? See our secure data destruction service.
What We Don't Do
We never outsource work to third-party labs or offshore facilities.
Audit Your Vendor: A Security Checklist
Before sending sensitive corporate data to any recovery firm, ask these critical questions. If they can't give you a straight answer, your data isn't safe.
1. Does the drive leave this facility?
At Rossmann Group, no. Your drive never leaves our Austin lab. Many local shops outsource complex work; ensure the people you hand the drive to are the ones fixing it.
2. What is the evaluation fee?
Ours is free. We diagnose your drive at no cost with no obligation.
3. Can I speak to a technician?
Yes. At Rossmann Group, you communicate directly with the person working on your drive, not a salesperson or call center.
4. How is data returned?
We return recovered data on external drives.
Data Security Questions
Contact us directly. If you have specific questions about our security protocols, encryption methods, or data handling procedures, we will walk you through them.
For security-related inquiries, please contact us at security@rossmanngroup.com or call (512) 212-9111.
Frequently Asked Questions
Where do you do the recovery work?
We do all recovery work in-house at our Austin lab.
Sensitive data to recover? We keep it in Austin.
No evaluation fee, no data no charge.