Our Commitment to Your Data
As a data recovery and electronics repair business, we understand that when you trust us with your device, you're trusting us with your most sensitive information: personal photos, financial documents, business records, and private communications.
We take this responsibility seriously. This page outlines the specific security measures, protocols, and standards we maintain to protect your data throughout the entire service process.
Comprehensive Security Measures
Physical Security
- •Devices stored in access-controlled facility in Austin, TX
- •24/7 surveillance and alarm monitoring
- •Limited technician access to secure work areas
- •Visitor check-in and escort protocols
Access Controls
- •Only authorized technicians handle customer devices
- •Individual accountability through work order tracking
- •Strict confidentiality agreements for all staff
- •No unauthorized device access or data browsing
Data Handling
- •Data accessed only as necessary for diagnosis and recovery
- •No browsing, copying, or retention of personal files
- •Recovered data delivered on encrypted external drives
- •Temporary test accounts created and immediately deleted
Network Security
- •Isolated network for device testing and diagnostics
- •Air-gapped systems for sensitive data recovery work
- •Encrypted data transfers using SSL/TLS protocols
- •Regular security audits and vulnerability assessments
Secure Destruction
- •Secure data wiping within 30 days of service completion
- •DOD 5220.22-M compliant data erasure standards
- •Physical destruction of failed storage media when requested
- •Certificate of destruction available upon request
Compliance & Training
- •Ongoing staff training on data privacy and security
- •Adherence to industry best practices and standards
- •Regular security protocol reviews and updates
- •Incident response plan for potential security events
Data Lifecycle & Chain of Custody
We maintain strict chain of custody procedures throughout the entire service lifecycle. Here's exactly how your data is handled from receipt to secure deletion:
Device logged, photographed, and assigned a secure work order number
Security: Immediate chain of custody documentation
Technician accesses device only to diagnose the specific reported issue
Security: Minimal necessary access principle enforced
Work performed in secure lab environment by authorized personnel
Security: All activities logged and traceable to individual technicians
Temporary test accounts created, functionality verified, accounts deleted
Security: No permanent credentials or personal data retention
Recovered data transferred to encrypted external drive or returned device
Security: Secure packaging and tracked shipping
All customer data securely wiped from lab systems within 30 days
Security: DOD-compliant multi-pass overwrite or physical destruction
Why In-House Matters
Unlike many competitors who outsource data recovery to third-party labs, all work is performed on-site at our Austin, TX facility by our own trained technicians.
This means your device never leaves our chain of custody. You're not trusting multiple companies—you're trusting one team with established security protocols and direct accountability.
In-House Benefits:
- ✓Single point of responsibility and accountability
- ✓No data transfers between multiple facilities
- ✓Direct communication with the actual technicians
- ✓Faster turnaround without third-party delays
- ✓Complete control over security protocols
All repairs and data recovery performed at our secure Austin facility
Technical Security Standards
Data in Transit
- •Website Security: TLS 1.3 encryption for all web traffic
- •Email: Encrypted email available for sensitive communications
- •Data Delivery: Recovered data on encrypted external drives (AES-256)
Data at Rest
- •Physical Security: Devices stored in locked, alarmed facility
- •Access Control: Biometric and keycard access to lab areas
- •Temporary Storage: Encrypted file systems for temporary data staging
Data Destruction
- •Software Wiping: DOD 5220.22-M 7-pass overwrite standard
- •Physical Destruction: Degaussing and shredding for failed media
- •Verification: Certificates of destruction available upon request
Staff & Training
- •Background Checks: All technicians undergo background screening
- •Confidentiality: Signed NDAs and confidentiality agreements
- •Ongoing Training: Regular security and privacy training
What We Don't Do
Transparency means being clear about what we don't do. You can trust that we:
- ✗Never browse your personal files beyond what's necessary for diagnosis
- ✗Never copy your data for any purpose other than recovery delivery
- ✗Never share your data with third parties or use it for any purpose
- ✗Never retain your data beyond the service period (30 days maximum)
- ✗Never outsource work to third-party labs or offshore facilities
Questions About Data Security?
We understand that trusting someone with your sensitive data is a big decision. If you have specific questions about our security protocols, encryption methods, or data handling procedures, we're happy to discuss them.
For security-related inquiries, please contact us at [email protected] or call (512) 269-8663.