Get a Free Data Recovery Estimate

Call us at (512) 212-9111 during business hours (Mon-Fri 10am-6pm CT) to speak directly with our technicians. You can also email help@rossmanngroup.com for non-urgent inquiries. We respond to emails within 24 hours.

Yes, walk-ins are welcome during business hours Monday - Friday, 10am-6pm. We're located at 2410 San Antonio Street, Austin, TX 78705, a few minutes from UT Austin campus.

Pack your device in an anti-static bag with padding, include your contact information and a description of the issue, then ship it to our Austin lab with tracking and signature required. We'll evaluate it for free and send you a firm quote before starting any paid work.

For local walk-ins, usually same day. For mail-in devices, we provide a quote within 1-2 business days of receiving your device. Complex cases requiring deep diagnostics may take longer, but we'll keep you updated.

Bring the device that needs repair or data recovery, any relevant power adapters or cables, and any passwords needed to access the device. If you have specific files you need recovered, let us know which ones are most important.

Ship to: Rossmann Repair Group Inc, 2410 San Antonio Street, Austin, TX 78705. Include your name, phone, email, and description of the problem. Use a carrier with tracking and signature required.

Because those numbers are fabricated marketing. Recovery success depends on the failure mechanism and drive architecture. A Seagate Rosewood (ST2000LM007) with media cache corruption recovered via PC-3000 has a high success rate; an NVMe SSD that has executed the TRIM/UNMAP (Deallocate) command has a 0% recovery rate because the controller instantly drops the logical mapping and returns zeroes, even before background garbage collection clears the physical NAND cells. We quote honestly based on what we find during the free evaluation.