Unraid Data Recovery Service
Your Unraid server is down. The array will not start, the cache pool is unmountable, or a failed New Config scrambled your disk assignments. Unraid's architecture is different from traditional NAS RAID systems: each data disk has its own independent filesystem, parity is computed across all members and stored on a dedicated drive, and Docker/VM data often lives on a separate btrfs cache pool. Free evaluation. No data = no charge.

How Unraid Storage Works and Why Recovery Is Different
Unraid does not stripe data across disks like RAID 5 or RAID 6. Each data disk holds a standalone XFS or btrfs filesystem. A dedicated parity drive stores XOR parity computed across all data disks, allowing any single disk to be reconstructed if it fails. This architecture makes Unraid recovery different from traditional RAID recovery in several ways.
Unraid sits at the homelab-to-SMB crossover: it runs Plex media servers, Home Assistant automation stacks, and Nextcloud groupware deployments alongside small-business file shares and multi-terabyte media production archives.
When the array goes down, what fails is rarely a single drive on a desktop. It is the operational backbone of a household lab or a small office, with Docker containers, virtual machines, and shared user data living on the same hardware that more conservative shops would split across dedicated enterprise NAS arrays. The recovery brief is the same: image first, never write to the originals, and rebuild from copies.
Advantage for Recovery
Because each data disk has an independent filesystem, we can mount and read individual disks without reconstructing the entire array. If three out of four data disks are healthy, we can extract files from those three immediately while working on the failed member separately.
Complication for Recovery
Unraid splits files across disks based on allocation rules and share settings. A single share (e.g., "Media") can span multiple data disks with no single metadata index tying them together. Reconstructing a complete share requires reading every data disk and reassembling the directory tree from each disk's individual filesystem.
The parity drive itself contains no user files. It stores only XOR parity data. If parity is valid and a single data disk fails, the missing disk can be reconstructed bit-for-bit from the remaining data disks plus parity. Dual parity covers two disks failing at the same time, like RAID 6. If more disks fail than parity can cover, the individual data disks that still read are directly recoverable since they hold standalone filesystems.
Common Unraid Failure Scenarios
Unraid fails differently than traditional NAS devices. The most common scenarios involve cache pool corruption, parity invalidation after a New Config, multiple disk failures exceeding parity coverage, and flash drive corruption that prevents the array from starting.
- Array won't start with "Too many wrong and/or missing disks!": Unraid refuses to start the array when it detects more missing or unresponsive disks than parity can cover. This can happen after a power event damages multiple drives, or after a backplane/controller failure causes drives to drop.
- Cache pool unmountable: A btrfs cache pool can stop mounting after an SSD fails, after power drops during a write, or after its metadata gets corrupted. Docker containers, VMs, and any user shares set to "prefer cache" become inaccessible. The array data disks are unaffected, but operational data (Plex databases, Home Assistant configs, Nextcloud files) lives on the cache.
- New Config with wrong assignments: New Config resets Unraid's disk assignment table. Put a data disk in a parity slot and the parity rebuild writes parity over it. Changing the disk order doesn't affect parity 1, but with dual parity it can invalidate parity 2. Data disks that stayed in data slots keep their filesystems.
- Flash drive failure: Unraid boots from a USB flash drive. Starting with Unraid 7.3, you can boot it from an internal device instead. Whichever one you boot from holds the OS, your configuration files, and the license. If the flash drive fails, the array cannot start, but all data remains on the data disks. We can read the data disks directly without needing the original flash drive configuration.
- Parity check errors / unclean shutdown: An unclean shutdown (power loss, kernel panic) can leave XFS journals in a dirty state and invalidate parity sync. After an unsafe shutdown, Unraid starts a parity check on its own, and by default that check is non-correcting. If it reports thousands of errors, the parity may have been corrupted. Don't write parity corrections blindly. Contact us if the error count looks abnormal.
Do not use New Config to get an array with missing members running. New Config clears the array history a rebuild needs. After that, Unraid won't offer to rebuild the missing disk.
How We Recover Data from a Failed Unraid Server
We follow an image-first, offline workflow. Every disk is cloned through a write-blocker before any analysis. Original drives are never modified. The key advantage of Unraid recovery is that healthy data disks can be read directly since each contains an independent XFS or btrfs filesystem.
- Free evaluation: We document the Unraid version, number of data disks, parity configuration (single or dual), cache pool setup (SSD count, btrfs RAID level), share allocation settings, and any prior recovery attempts or New Config history.
- Write-blocked imaging: Each data disk, parity disk, and cache SSD is imaged through a hardware write-blocker. HDDs are imaged with PC-3000 or DeepSpar using conservative retry profiles. Cache SSDs are imaged with PC-3000 SSD. Drives with mechanical failures (clicking, not spinning) receive head swaps on our clean bench before imaging.
- Direct filesystem extraction: For each healthy data disk image, we mount the XFS or btrfs filesystem directly and extract files. Unlike RAID recovery, there is no array reassembly needed for disks that read cleanly. Each disk's share directories are catalogued and merged into a unified recovery set.
- Parity reconstruction (if needed): If a data disk failed and parity is valid, we reconstruct the missing disk's contents by XOR-ing all remaining data disk images with the parity image. For dual parity, we use both P and Q parity computations to handle two missing members. This reconstruction runs entirely on images.
- Cache pool recovery: For corrupted btrfs cache pools, we reconstruct the btrfs superblock, chunk tree, and device tree from the SSD image. Docker appdata directories, VM disk images, and cached user share files are extracted from the reconstructed filesystem.
- Verification and delivery: Recovered data is merged across all source disks, verified against your priority file list, and copied to a target drive. Working copies are securely purged on request.
How Much Does Unraid Recovery Cost?
Unraid recovery uses two-tiered pricing: a per-disk imaging fee based on each drive's condition, plus a reconstruction fee covering filesystem extraction, parity computation, and share reassembly. If we recover nothing, you owe $0.
Logical/Firmware per Disk
$250 to $900
Data disks with XFS/btrfs corruption, firmware faults, or bad sectors requiring PC-3000 terminal access. Most Unraid members with logical failures fall in this range.
Mechanical per Disk
$1,200 to $1,500
Drives with clicking, beeping, or failed heads that require clean-bench donor transplants. 50% deposit required since donor parts are consumed during the procedure.
Array Reconstruction
$400-$800
One array-level fee covering parity computation, per-disk filesystem extraction, share reassembly across disks, and cache pool btrfs reconstruction. Position in that range tracks disk count and filesystem complexity, and it is charged on top of the per-disk imaging fees above.
Unraid servers with many data disks (8+, 12+, or more) involve more imaging time, but healthy disks that read without issues are imaged at the lowest tier. The per-disk architecture often makes Unraid recovery less expensive than traditional RAID recovery because healthy disks require no reconstruction at all.
No Data = No Charge. If we cannot recover usable data from your Unraid server, you owe nothing. Optional return shipping is the only potential cost on an unsuccessful case.
Unraid Parity Architecture: How It Works and Where It Breaks
Unraid computes parity using a bitwise XOR operation across all data disks. The result is stored on a dedicated parity drive. Dual parity adds a second drive using a Reed-Solomon-derived computation (similar to RAID 6's Q syndrome), protecting against two simultaneous disk failures.
- Single parity: One parity drive protects against one data disk failure. The parity disk must be equal to or larger than the largest data disk in the array. Reconstruction is straightforward: XOR all surviving data disk sectors at the same offset to produce the missing disk's sectors.
- Dual parity: Two parity drives protect against two simultaneous data disk failures. The second parity computation uses a different polynomial to produce independent parity data. Reconstruction of two missing disks requires solving a system of two equations (XOR + polynomial) for each sector offset.
- Real-time write parity: Unraid updates parity in real time as you write. In its default read/modify/write mode, it reads the old data sector from the target disk and the old parity sector, XORs old data with new data and old parity to get new parity, then writes both the new data and the new parity. A power loss during this four-step cycle leaves parity out of sync for those sectors.
- Parity validity: If parity isn't valid, a failed data disk can't be rebuilt from parity alone. The individual data disks still hold their standalone XFS or btrfs filesystems, so the surviving disks can still be read directly.
What Happens During a Dual-Parity Rebuild on 10 to 16 TB Drives
A dual-parity rebuild reads every surviving data disk and both parity drives. Unraid says a rebuild can take several hours to more than a day on larger drives.
Dual parity has a size rule: the second parity drive must be at least as large as the largest data drive in the array. Larger disks mean a longer rebuild, and a longer rebuild means more sustained read stress. Reading every member at once raises the odds that another drive develops bad sectors part-way through the reconstruction, while the heads are already under load.
Dual parity covers at most two simultaneous member losses. If a third drive fails during a dual-parity rebuild, that third disk is past what parity can reconstruct, and we do not pretend otherwise. The recovery path does not depend on parity math at that point.
Because each Unraid data disk carries its own complete XFS or Btrfs filesystem, the third failed disk is imaged and read on its own with ddrescue, PC-3000, or a DeepSpar Disk Imager, and the partially rebuilt target is imaged through a write-blocker and carved for intact filesystem structures, the same per-disk approach covered in the failed-rebuild section below.
The surviving data disks were never striped into the failed members, so their files stay readable no matter how the rebuild ended.
Cache Pool Recovery: Docker Appdata, VMs, and Cached Shares
Many Unraid users store their most operationally critical data on the cache pool rather than the array. Docker container configurations (Plex, Nextcloud, Home Assistant), VM disk images, and user shares configured with "prefer cache" all live on the cache pool. When the cache fails, the array data may be intact but the services and databases are gone.
- Btrfs RAID-1 cache pools: Unraid lets you build a btrfs cache pool from more than one device, and RAID 1 is the default for Unraid pools. If one SSD fails, btrfs should continue operating on the surviving SSD. If both SSDs fail or btrfs metadata is corrupted across both devices, we image both SSDs and reconstruct the btrfs device/chunk/extent trees to locate and extract file data blocks.
- Docker appdata recovery: Docker containers on Unraid usually keep their persistent data in the appdata share,
/mnt/user/appdata/. This includes database files for Plex (SQLite media library), Home Assistant (configuration.yaml, recorder database), and Nextcloud (MySQL/MariaDB data directory). We extract these directories from the btrfs image so containers can be reattached to their original data. - VM image recovery: Virtual machine disk images (typically qcow2 or raw format) stored on the cache pool are extracted as complete files from the btrfs image. If the btrfs extent tree is damaged, we locate the VM image data blocks by scanning for qcow2 headers and file signatures within the raw SSD image.
Recovering BTRFS RAID-10 Multi-Device Cache Pools
Unraid 6.9 added multiple named pools. A btrfs pool can use the RAID-10 profile, which mirrors and stripes the cache. Btrfs RAID-10 keeps two copies of every block, so a RAID-10 pool can lose one device. It isn't covered for losing two.
We image every member SSD on read-only paths first, including the failed one through PC-3000 SSD when the controller has to be loaded with vendor microcode. Once the cache pool is captured as offline images, btrfs chunk and device trees are reassembled in a sandbox so Docker appdata, VM vdisks, and prefer-cache shares can be extracted without touching the original NVMe cache SSD arrays.
Service-Mode Recovery for NVMe Cache SSDs
When an NVMe cache SSD's controller has a documented service-mode path, we use PC-3000 Portable III running PC-3000 SSD with the PC-3000 SSD Extended add-on to load the controller into service mode. Then we rebuild the translator so the btrfs volume can be read.
Which Files Are Safe When an Unraid Cache SSD Drops Off the Bus?
Anything the Unraid Mover had already moved from the cache to the HDD array is sitting on the array data disks. Each of those disks is its own filesystem and doesn't depend on the cache pool at all.
That narrows the problem to whatever had not yet been moved. On a recovered Btrfs cache image we retrieve that file data by reconstructing the chunk and device trees forensically, running btrfs restore against the image to read data out of the damaged trees instead of repairing the filesystem in place. We never run an in-place repair on the only copy. The full Btrfs chunk-tree reconstruction path is the same one detailed on our Btrfs recovery workflow.
After an unclean shutdown, the Btrfs B-trees on the cache pool can desynchronize; the diagnostic signal on reboot is btrfs dev stats /mnt/cache reporting mounting corruption_errs. The safe read path locates a consistent historical tree root with btrfs-find-root before running btrfs restore against the image. We never run btrfs check --repair. It modifies the B-tree structures and overwrites the older generation tree roots that read path depends on.
Recovering from a Failed or Incorrect New Config
New Config resets your disk assignments. It resets the array configuration Unraid keeps in super.dat on the boot device, and New Config itself doesn't touch the data on the disks. The risk comes afterward. A data disk assigned to a parity slot gets overwritten with parity, and with dual parity a changed disk order invalidates parity 2.
- Before parity rebuild: If you ran New Config but have not started a parity rebuild, the data on every disk is intact and the old parity may still be valid. Don't start the array with the "Parity is Valid" checkbox ticked unless you're certain the assignments match the original configuration. If you are unsure, power down and contact us.
- After parity rebuild on wrong assignments: A parity rebuild writes parity from whatever the current assignments are, so any data disk sitting in a parity slot gets overwritten. Every data disk that stayed in a data slot still has its original XFS or btrfs filesystem. We image each disk and extract files directly from the per-disk filesystems.
- Corrupted flash drive: If the USB flash drive itself is corrupted or unreadable, the array configuration is lost. We do not need the flash drive to recover data. Each data disk is self-contained. We image them, mount the individual filesystems, and reassemble shares from the per-disk directory structures.
Does a Failed Unraid USB Flash Drive Cause Data Loss?
No. A dead Unraid USB stick is a configuration loss, not a data loss, and the difference is worth understanding before you treat it as an emergency. If your server boots Unraid from a USB stick, that stick is where Unraid is installed.
The stick holds the operating system, your configuration files, and the license. Your array configuration is one of those files, super.dat. None of that is your file data, and none of it lives on the array disks.
When the USB drive fails, no data disk is touched. Each Unraid data disk is a self-contained XFS or Btrfs filesystem, so any one of them mounts independently on a plain Linux host without the original Unraid stick and without rebuilding an array. For an XFS disk, connect it through a write-blocker and mount it read-only without log recovery:
mount /dev/sdXY /mnt/recovery -o ro,norecoveryOn a Btrfs-formatted data disk the same read-only principle holds: read the filesystem offline and never run btrfs check --repair on the original, since a copy-on-write repair can discard the very generation trees that still point at your files. Fixing a dead stick isn't a recovery job. You do it yourself: put Unraid on a fresh USB stick, re-import your existing disks, and transfer the license. Never assign a data disk to a parity slot while you do it.
What Does a Disabled Disk in Unraid Mean?
A disabled disk is one Unraid has stopped writing to, usually because it hit a write error. If the drive shows a red indicator in the webGUI, it's already disabled. The array keeps running, and Unraid emulates the missing disk from parity plus the other data disks, so you can still get to its files.
When you open a file on an emulated disk, nothing comes off the disabled drive. Unraid computes it from every other data disk & the parity drive. Anything written to that disk after it was disabled goes into parity and the emulation. Unraid stops writing to the physical drive.
Leave the disabled drive alone. Unraid quit writing to it, so it still holds what it held at the moment it was disabled. Unraid's own documentation says checking the emulated drive before you replace anything keeps the physical drive intact for recovery.
A rebuild copies the emulated disk's contents onto the target drive until the physical drive matches the emulated one exactly. Whatever the target held before gets written over, and that includes the disabled drive itself if you rebuild onto it. If the emulated disk shows as unmountable, the rebuilt drive will be unmountable too. Unraid tells you to confirm the emulated disk shows the content you expect before you start. It also warns that you can lose data if another disk fails during the rebuild.
Parity Swap for a Replacement Larger Than Parity
Unraid's own docs describe a parity swap for one situation. You're replacing a data disk, and the new drive is bigger than your current parity drive. The new drive goes into the parity slot, and the old parity drive moves into the slot of the data disk you're replacing.
A Copy operation then copies the parity information onto the new parity drive. The array isn't available while that runs, and Unraid says it can take many hours depending on disk size. Once the copy finishes, starting the array rebuilds the missing data disk onto the old parity drive, and that rebuild takes hours too. Unraid says to check the SMART health of every drive before you begin.
Stop Before You Rebuild If the Emulated Disk Looks Wrong
If the emulated disk is unmountable, its files look wrong, or another drive is failing, don't start a rebuild or a parity swap. Power the server down. We image the disabled drive and every other member first, through the same write-blocked process as any Unraid job.
Unraid doesn't stripe data. Each data disk carries its own complete XFS, Btrfs, or ZFS filesystem, so we read the disabled drive's files straight from its image without parity or the other disks.
Recovering Data When an Unraid Rebuild Fails Halfway
On a single-parity array, the rebuild stops if a second data disk develops bad sectors, throws SMART errors, or dies while the replacement disk is being rebuilt. That leaves the replacement holding a fragmented, incomplete filesystem.
We clone the degrading secondary drive using a DeepSpar Disk Imager with conservative retry profiles to capture every readable sector before the heads degrade further. The partially rebuilt target drive is also imaged through a write-blocker.
Using PC-3000 Data Extractor, we scan the target image for remnant XFS Allocation Groups (AGs) & orphaned btrfs chunk trees. Files that were successfully written before the rebuild crashed are carved out from the intact AGs. The healthy data disks are read directly since each holds an independent filesystem.
Dual parity is different. A second data disk failing during the rebuild is still within what parity covers, so both missing disks can be rebuilt from the two parity drives and the remaining disks. We run that reconstruction on the images before we try any filesystem carving on the partial rebuild target.
Do not restart a failed rebuild. Power the server down & contact our NAS recovery lab.
XFS vs Btrfs: Per-Disk Filesystem Recovery on Unraid
Unraid lets users choose XFS (default) or btrfs for each individual data disk. The recovery approach differs for each filesystem type.
XFS
- XFS uses allocation groups (AGs) that subdivide the filesystem into independent regions. Each AG has its own free space B+ tree and inode allocation. Corruption in one AG does not necessarily affect others.
- The XFS log (journal) records metadata changes before committing them to disk. After a power loss, log replay restores the filesystem to a consistent state in most cases.
- XFS does not natively support data checksumming. Silent bit rot on a data disk will not be detected by the filesystem. Unraid's parity check can catch single-bit errors, but only if parity is valid.
Btrfs
- Btrfs is a copy-on-write filesystem with CRC32C checksums on data and metadata. This makes corruption detectable but recovery more complex: the B-tree metadata structure must be traversed to locate file data.
- Single-device btrfs volumes on Unraid use the DUP metadata profile, storing two copies of metadata blocks. This gives us a fallback if one metadata copy is damaged.
- Btrfs snapshots (if enabled via plugins) create additional B-tree roots. If the current tree is damaged, snapshot trees may still reference intact data, enabling recovery of older file versions.
Both filesystem types are recoverable. XFS is generally simpler to reconstruct due to its well-documented allocation group structure. Btrfs offers better data integrity detection but requires more specialized tooling for tree reconstruction when metadata is damaged.
XFS Bit Rot and Write-Corrections Parity Sync
XFS data disks have no per-block data checksums. Btrfs catches silent corruption with CRC32C. XFS doesn't. And Unraid's parity check is XOR math, not integrity verification.
When a sector on an aging high-capacity CMR or shingled (SMR) disk flips values without a read error, XFS hands the bad bytes back to userspace.
SMR drives have a second problem in a parity array. During a sustained parity sync, a shingle-rewrite stall can last 30 to 60 seconds. That can exceed the Linux command timeout, knock the drive off the bus, and fail the rebuild outright.
A scheduled parity check with Write corrections enabled then makes the situation worse: it sees the parity XOR no longer matches the on-disk data and rewrites the parity drive to agree with the corrupted member. The valid parity that could have rebuilt that sector is now gone.
When a customer ships a server after a write-corrections parity sync, we treat parity as untrusted and recover from the per-disk filesystems directly. Each data disk is imaged on read-only paths, the XFS allocation groups are mounted offline, and files are extracted from the surviving disks regardless of parity state. If a disk is also showing physical symptoms during the recovery, head-stack or media issues are stabilized through our physical hard drive failure workflow before any logical extraction begins.
ZFS Pool Recovery in Unraid 6.12+
Unraid 6.12 introduced native ZFS support as a per-disk filesystem option alongside XFS & btrfs. Unlike standalone XFS disks, ZFS uses pooled metadata structures with transaction groups (TXGs) & a ZFS Intent Log (ZIL) for write journaling. If a ZFS vdev in Unraid becomes unmountable due to a corrupted ZIL or damaged uberblock, standard zpool import -f may fail or import a stale state.
We image the ZFS-formatted disk, then roll back by hand to a stable transaction group to extract the datasets. For users running ZFS pools across multiple Unraid disks, the recovery follows our standard ZFS vdev reconstruction procedure using Data Extractor Express RAID Edition to access damaged sectors that block the pool import.
ZFS keeps a ring buffer of uberblocks in each vdev label, the root entry points into the pool's Merkle tree, and each uberblock points at one Transaction Group (TXG). If the active uberblock points at a corrupted TXG, the import fails with a "pool metadata is corrupted" error.
Recovery enumerates the uberblock ring with zdb on the imaged disk, identifies the highest intact TXG, and forces a read-only rollback with zpool import -o readonly=on -F -T [txg]. The -o readonly=on flag is mandatory here: -F -T on its own performs a permanent, non-reversible rewind that discards every transaction after the target TXG.
zpool import -o readonly=on -F -T [txg] poolnameUnraid Recovery FAQ
Is Unraid parity the same as RAID 5?
My cache pool is unmountable. Is my Docker data gone?
I ran New Config and my array assignments are wrong. Can you recover?
One data disk failed and I have a valid parity drive. Do I need professional recovery?
My Unraid array is encrypted. Can you still recover data?
A second disk failed during my Unraid parity rebuild. Is data recoverable?
How much does Unraid recovery cost?
Why is Limetech Unraid data recovery harder than standard RAID 5?
What does professional unraid recovery cost compared to DIY tools like UFS Explorer?
Does a failed Unraid USB flash drive cause data loss?
What if a third drive fails during a dual-parity rebuild?
Unraid Recovery Pricing
Unraid member drives are standard hard drives, so per-disk imaging follows the canonical HDD tiers below. Array reconstruction work, meaning parity computation, per-disk filesystem extraction, and share reassembly, is quoted on top of the per-disk imaging for each drive that needs it.
- Low complexity
Simple Copy
Your drive works, you just need the data moved off it
Functional drive; data transfer to new media
Rush available: +$100
$100
3-5 business days
- Low complexity
File System Recovery
Your drive isn't recognized by your computer, but it's not making unusual sounds
File system corruption. Accessible with professional recovery software but not by the OS
Starting price; final depends on complexity
From $250
2-4 weeks
- Medium complexity
Firmware Repair
Your drive is completely inaccessible. It may be detected but shows the wrong size or won't respond
Firmware corruption: ROM, modules, or translator tables corrupted; requires PC-3000 terminal access
CMR drive: $600. SMR drive: $900.
$600–$900
3-6 weeks
- High complexity
Head Swap
Bench diagnosis found the read/write heads have to be replaced. Clicking can also come from firmware, the preamp, or the spindle
Head stack assembly failure. Transplanting heads from a matching donor drive on a clean bench
50% deposit required. CMR: $1,200-$1,500 + donor. SMR: $1,500 + donor.
50% deposit required
$1,200–$1,500
4-8 weeks
- High complexity
Surface / Platter Damage
Your drive was dropped, has visible damage, or a head crash scraped the platters
Platter scoring or contamination. Requires platter cleaning and head swap
50% deposit required. Donor parts are consumed in the repair. Most difficult recovery type.
50% deposit required
$2,000
4-8 weeks
Hardware Repair vs. Software Locks
Our "no data, no fee" policy applies to hardware recovery. We do not bill for unsuccessful physical repairs. If we replace a hard drive read/write head assembly or repair a liquid-damaged logic board to a bootable state, the hardware repair is complete and standard rates apply. If data remains inaccessible due to user-configured software locks, a forgotten passcode, or a remote wipe command, the physical repair is still billable. We cannot bypass user encryption or activation locks.
No data, no fee. Free evaluation and firm quote before any paid work. Full guarantee details. Head swap and surface damage require a 50% deposit because donor parts are consumed in the attempt.
- Rush fee
- +$100 rush fee to move to the front of the queue
- Donor drives
- Donor drives are matching drives used for parts. Typical donor cost: $50–$150 for common drives, $200–$400 for rare or high-capacity models. We source the cheapest compatible donor available.
- Target drive
- The destination drive we copy recovered data onto. You can supply your own, or we'll provide one. For larger capacities (8TB, 10TB, 16TB and above), target drives cost $400+ extra. All prices are plus applicable tax.
Sealed helium drives are on their own price list, $200–$5,000+. When a head swap or platter repair opens one, we refill it with helium. That adds $400–$800, and the donor has to be an exact match. Helium drive prices
Since 2008
Established
As Featured In
Data Recovery Standards & Verification
Our Austin lab operates on a transparency-first model. We use industry-standard recovery tools, including PC-3000 and DeepSpar, combined with strict environmental controls to maintain drive integrity. This approach allows us to serve clients nationwide with consistent technical standards.
Localized Clean Zone
Open-drive work is performed in a 0.02 micron ULPA-filtered laminar clean bench.
Transparent History
Serving clients nationwide via mail-in service since 2008. Our lead engineer holds PC-3000 and HEX Akademia certifications for hard drive firmware repair and mechanical recovery.
Media Coverage
Our repair work has been covered by The Wall Street Journal and Business Insider, with CBC News reporting on our pricing transparency. Louis Rossmann has testified in Right to Repair hearings in multiple states and founded the Repair Preservation Group.
Aligned Incentives
Our "No Data, No Charge" policy means we assume the risk of the recovery attempt, not the client.
Technical Oversight
Louis Rossmann
Our engineers review all lab protocols to maintain technical accuracy and honest service. Since 2008, his focus has been on clear technical communication and accurate diagnostics rather than sales-driven explanations.
We believe in showing the bench rather than just describing it. Open-drive work runs on a 0.02 micron ULPA-filtered laminar clean bench, and we filmed it.
See the particle counter test at the benchUnraid server down? Start a free evaluation.
Ship your drives or walk in at our Austin lab. No data = no charge.