Jessa Jones Corrects Apple on Data Recovery and Gets Banned
A 9-minute CBC National investigation. Jessa Jones, a molecular biologist running iPad Rehab in Honeoye Falls, New York, posts accurate information on Apple's support forums: water-damaged iPhone data is recoverable through board-level repair. Apple bans her account. CBC verifies Apple's support channels still tell customers their data is gone permanently. It is not.
The Couple Who Lost 8,000 Vacation Photos
Josephine and Dave Billard from St. John's, Newfoundland spent five months traveling through Greece, Europe, and Norway. When they flipped a canoe on a local pond and their iPhone sank, Apple told them the data was gone permanently. No interest in recovery; just an offer to sell a new phone.
A local repair shop referred them to Jessa Jones. She recovered all 8,000 photos. Josephine: "I grieved over those pictures because I did not think it was possible to get them back."
What Happens When You Post the Truth on Apple's Forum
Jones started posting in Apple's official support community, telling users asking about water-damaged iPhones that professional recovery was possible. Apple removed her posts, then warned her, then suspended her, then permanently banned her account. Her information was accurate. It just contradicted Apple's standard line.
CBC verified this independently. When their reporters asked Apple support about recovering data from a water-damaged iPhone, the response: "There is no way to recover any data that was on it." When they pressed about third-party services: "Not unless you have money to burn. They can't recover your photos. No one can. The data is gone." Apple declined to comment when asked why they provide information that contradicts professional data recovery experts.
Follow the Money
Jessa Jones charges $300 for water-damaged iPhone data recovery and operates on a no-data, no-fee basis. If she fails, she gets nothing. Apple's alternative is a new phone at $700-$1,500+. When a company that profits from device replacement tells you recovery is impossible, and an independent technician who only gets paid on success says it works 95% of the time, the incentive structure tells you who to believe.
Apple Told You the Data Is Gone?
We hear that a lot. We also recover the data a lot. Board-level iPhone repair, same techniques Jessa Jones uses. No data, no fee.