Recording Setup, Infrastructure Fixes, and New Data Recovery Videos
A behind-the-scenes tour of lab upgrades: internet failover, new recovery equipment, and the video production setup for filming data recovery work.
Internet Failover with pfSense
The primary broadband went through a single Time Warner modem, and a backup Verizon DSL line was lost when building wiring was damaged in a fire. The fix: a pfSense router with dual-WAN failover, using the cable modem as primary and a T-Mobile LTE modem as automatic backup. Failover detection takes about 15-20 seconds.
During configuration, the phone system broke. After 14 hours of troubleshooting, the cause was a single character case mismatch in the gateway configuration; lowercase "r" instead of capital "R."
New Recovery Equipment
The lab added PC-3000 SSD recovery tools, supporting SATA, mSATA, and M.2 interfaces for drives from Samsung, Crucial, SanDisk, Kingston, and others. A camera was mounted on the laminar flow workbench to film recovery procedures as they happen.
The streaming workstation got an AMD Threadripper processor with custom water cooling, replacing an Enermax AIO that degraded after 3-4 months (idle temps hitting 65C). The upgrade allows simultaneous high-quality streaming and local recording without thermal throttling.
14 Hours to Find a Lowercase "r." Your Drive Will Take Less.
The equipment shown in this video is what we use on every recovery case. Free diagnostic, no recovery no fee.
Lab Infrastructure and Recovery: Common Questions
Which SSD interfaces can your PC-3000 SSD tools read?
The PC-3000 SSD setup shown here reads SATA, mSATA, & M.2 drives, & it covers common brands like Samsung, Crucial, SanDisk, & Kingston. That range matters because a failed SSD can use any of those form factors. If your drive is one of them, it lands on this same bench & feeds our SSD data recovery work.
Is the gear in this video what you use on real customer drives?
Yes. The PC-3000 SSD tools & the laminar flow bench in this video are the real equipment we work on. There is no separate demo setup. When you ship a drive in, it is worked on with the equipment shown here, in-house at our Austin, TX lab.
Do you film the recovery work?
A camera is mounted on the laminar flow workbench to record procedures as they happen. Nothing is staged. It captures the drive, the tools, & each step of the recovery, so you can see how your storage would be handled before you ship it.
Why does the lab need internet failover?
The lab runs a pfSense router with dual-WAN failover, using the cable modem as primary & a T-Mobile LTE modem as automatic backup, with detection in about 15-20 seconds. When one line drops, the phones & email stay up. For you that means we can still answer questions & send status updates while your drive is here.
Is any of this outsourced to another lab?
No. Rossmann Repair Group was founded in 2008 and works from a single Austin, TX location at 2410 San Antonio Street, with no franchises & no outsourcing. Your drive is worked on in-house, on the equipment shown here. Diagnosis is free, & under our no data, no recovery fee guarantee you don't pay if we can't recover the data.