Samsung 970 EVO: Magician Said It Was Fine. It Was Not Fine.
A 2TB Samsung 970 EVO started slowing down. Samsung Magician reported SMART health as "Excellent," speed as "Excellent," overall status as "PASS." The customer bought a new drive to clone to. Then the 970 EVO stopped showing up entirely. PC-3000 found 9MB of bad sectors that Magician never checked for. This 2.5-hour video is the full recovery.
Why Magician Missed It
Samsung Magician's default health check relies on SMART attributes and a brief speed benchmark. SMART attributes are voluntary reports from the drive's firmware. If the firmware's error correction code (ECC) is handling bad sectors without escalating past the alert threshold, SMART stays green. The speed test reads a small sample of sectors; on a 2TB drive with 9MB of scattered bad sectors, the odds of the test hitting one are near zero.
Magician does offer a "Full Scan" option, but on an unstable drive, it either fails to complete or cannot recover from read errors the way PC-3000's hardware-controlled retries can. Most users run the default short scan, which samples a fraction of the surface area. Either way, Magician reports what the firmware tells it, and this firmware was masking the problem.
The Recovery Process
The 970 EVO connects to PC-3000 via an M.2 adapter. Samsung's Phoenix controller has more limited firmware reconstruction support in PC-3000 compared to Silicon Motion controllers, but sector-level reading and data extraction still work.
First pass: sector-by-sector scan of the full drive. Approximately 900MB of sectors were skipped on the first attempt. The PC-3000 sector map showed concentrated zones of bad sectors that Magician never tested. The technician identified 42GB of critical customer data using the file tree viewer and configured a targeted extraction.
Second pass: increased read timeouts and 5-10 retry attempts per failed sector. Degraded NAND can return readable data on a second or third attempt that it refused on the first. Sectors that were black (failed) on the map started turning green (successful).
Third pass: aggressive retry with power cycling between attempts, different command sequences, and up to 20+ retries per remaining bad sector. Final result: 42GB of customer data recovered with only 38KB inaccessible. The recovered data was transferred to the customer's new drive and the system booted cleanly.
The Speed Lie
During recovery, PC-3000 displayed live read speeds. Healthy sectors read at 20-27 MB/s (normal for recovery mode). Degraded sectors dropped to 200 KB/s or lower. Magician's speed test showed the drive at full rated performance (3500+ MB/s) because it only sampled healthy sectors. A 2TB drive with 9MB of bad sectors is 99.9995% healthy by area. A random sample will almost never hit the bad parts.
Samsung 970 EVO Recovery Questions
Why did Samsung Magician report the 970 EVO as healthy when it was failing?
Can you recover data from a 970 EVO that Magician marked healthy, or that stopped being detected?
Should I keep running Samsung Magician's Full Scan or recovery software on the drive?
When is this a DIY software job, and when is it a lab job?
What does NVMe SSD recovery cost, and what if you recover nothing?
Samsung Magician Says Your Drive Is Fine?
It might be. It also might have 9MB of bad sectors that Magician will never find. If your drive is slowing down, freezing, or disappearing from the system, trust the symptoms over the diagnostic tool. Send it to us for an actual sector-level evaluation.